Avis clients sur SurveyMonkey Enterprise

En savoir plus sur SurveyMonkey Enterprise

Solution mobile et cloud d'étude de marché pour les entreprises qui permet de collecter, de partager et de collaborer sur la base de données de recherche.

En savoir plus sur SurveyMonkey Enterprise

Avantages :

This software help us to survey our customer for us and other companies that work with us. Customer support and service improvement are indispensable.

Inconvénients :

Can be difficult to navigate when trying to make complex answer options.

SurveyMonkey Enterprise - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,1
Fonctionnalités
4,3
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,1/10

SurveyMonkey Enterprise a reçu une note globale de 4,5 étoiles sur 5 d'après 86 avis d'utilisateurs publiés sur Capterra.

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Kevin
Kevin
Business Owner
Utilisateur LinkedIn vérifié
Production audiovisuelle, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A way for Collection Information.

4,0 il y a 12 mois
Sous-titres en français disponibles pour la vidéo
Gardyrhyterforde
Gardyrhyterforde
Travailler indépendant (République dominicaine)
Utilisateur LinkedIn vérifié
Réseaux informatiques, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

SurveyMonkey simple efficace et pratique

5,0 il y a 3 mois

Commentaires : Mon expérience globale a été positive.J'ai constaté que je l' utilisais plus fréquemment que je ne l' avais prévu, qu'il fonctionnait bien comme outil d' analyse pour suivre nos enquêtes et qu'il était simple à entretenir .

Avantages :

Depuis quelques années , nous avons intégré SurveyMonkey et l' utilisons pour gérer toutes nos campagnes. Simple à utiliser, efficace et facilite la planification et la maintenance de listes et d'ensembles de données volumineux .

Inconvénients :

Le seul vrai problème avec SurveyMonkey Enterprise est qu'il faut un certain temps pour s'habituer à l' interface .Depuis que j'utilise SurveyMonkey depuis un certain temps, je peux répondre rapidement à des enquêtes efficaces par moi-même, mais ce n'est pas toujours aussi simple.Il faut un certain temps pour s'y habituer , mais je pense personnellement que si vous l' avez utilisé plusieurs fois, il pourrait s'agir de l' un des meilleurs sites Web de recherche disponibles.

Carolyn
Carolyn
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

This software is easy to use

5,0 il y a 3 ans

Commentaires : Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Avantages :

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Inconvénients :

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Utilisateur vérifié
Global SHEQ Director (Trinité-et-Tobago)
Utilisateur LinkedIn vérifié
Conseil en gestion, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Data driven and reliable results

5,0 il y a 2 mois Nouveau

Commentaires : I have been using SurveyMonkey for more than two years. It is customizable and can easily be integrated to garner feedback from clients and employees. It is a practical solution and is easy to use.

Avantages :

SurveyMonkey gives me tremendous value for money and is packed with impressive features that gives me the bang I need for my buck. At my company, I mainly use this solution for Complaints Management and continuous improvement. I am able to monitor the progress of the investigation, root causes and corrective action. This enables effective management for customer satisfaction and customer engagement.

Inconvénients :

SurveyMonkey works well, however, it's data analytics can be improved to gain deeper insights from customers.

Utilisateur vérifié
Tech Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services d'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Do not use

1,0 le mois dernier Nouveau

Avantages :

Nothing much, very hard to actually be able to do a survey. High screen out

Inconvénients :

That it has a high screen out algorithm, very hard for users to be able to do a survey

Ferhat
Project Manager (Turquie)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Enterprise level survey creation platform

5,0 il y a 2 mois

Avantages :

We are able to create any kind of survey inside our company thanks to the flexible tools of SurveyMonkey Enterprise.

Inconvénients :

It took a considerable time to integrate SurveyMonkey Enterprise to our existing infrastructure.

David
David
Student (É.-U.)
Utilisateur LinkedIn vérifié
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SurveyMonkey

5,0 il y a 6 mois

Avantages :

The excellent smooth process of these surveys

Inconvénients :

Nothing really that I can think of that i don't like

Emily
NA (É.-U.)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

My Favorite Survey Site

5,0 il y a 2 mois Nouveau

Commentaires : It’s so easy to earn money and give my data to companies that need it. I recommend using this website and its software.

Avantages :

Survey Monkey is SO easy to use, it’s fun to take surveys on this website. I used to use competitors , but survey monkey is by far the best one yet. I’ve used it for years and I highly recommend giving it a try!

Inconvénients :

I actually enjoy everything about this software. this isn’t a single thing I don’t like about it!

Sabrina
UX Researcher (É.-U.)
Biens de consommation, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to learn survey structure

5,0 il y a 7 mois

Commentaires : Surveymonkey's customer service is responsive and the tool is overall great for internal and external surveys.

Avantages :

Surveymonkey is very user friendly and is easy to learn. Novice survey creators can build a survey in minutes without trouble.

Inconvénients :

Although surveymonkey has many necessary survey features, exporting data is troublesome. The format of a basic excel export does not make the data easy to work with.

Ian
Ian
Vice President, Fishbowl Partner Nation (É.-U.)
Utilisateur LinkedIn vérifié
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use, good value for the money

5,0 il y a 4 ans

Commentaires : Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

Avantages :

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

Inconvénients :

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

Efezino
Efezino
Software Developer (Nigeria)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Insightful

4,0 il y a 2 mois Nouveau

Avantages :

Some potential pros of using SurveyMonkey Enterprise may include its advanced reporting and analytics features, its integrations with other business tools, and its dedicated customer support.

Inconvénients :

Some potential cons of using SurveyMonkey Enterprise may include its cost, as it is a subscription-based service, and its potential complexity for users who are new to survey software

amihan
program specialist (É.-U.)
Administration publique, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

survey monkey

5,0 il y a 2 mois Nouveau

Commentaires : having surveys electronically, we get more feedback and meaningful messages/comments versus paper surveys. people take the time to fill out the surveys and type out their suggestions unlike on a paper survey.

Avantages :

we used this function to hand out surveys after trainings. I like how easy it is to gather the information together in one report instead of manually getting individual surveys.

Inconvénients :

There wasnt anything that i did not like about this software

Marissa
Resident Assistant (É.-U.)
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Unique survey software

5,0 il y a 2 ans

Avantages :

This survey software is very easy to use and does a lot more than your typical survey would provide. I really like the question branching feature that not a lot of other applications provide.

Inconvénients :

One thing that is could be improved is the design of the software and additional instructions on how to navigate around the software. I think it was a little overwhelming to get to know how to use all of the features but once you get the hang of it you’ll never forget it

Nicole
5th Grade ELA Teacher (É.-U.)
Enseignement primaire et secondaire, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Tool for Educators and Students

5,0 il y a 3 ans

Commentaires : SurveyMonkey has been such a great tool to use within the school to collect data to be used to improve our environment and the way we work. I have also used it as a graduate student and it was a great tool for me to use during my studies because it gave me so many great ways to analyze my data.

Avantages :

SurveyMonkey surveys are so great because they are easy to use and you can analyze the data from the surveys in so many different ways. It is easy to create the surveys, to collect responses, and to view the results.

Inconvénients :

There are limited customization options with only about 12 design themes to choose from, so it may be difficult to perfectly integrate the theme into what you need for your use.

Claudia
Campus Director (É.-U.)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very user friendly and data gathered easy to read

5,0 il y a 2 ans

Commentaires : For education management that feedback and data gathering is essential and this is a life saver.

Avantages :

I like all the different ways you can collect data with this software and still how user friendly it can be for people that are not used to managing these type of products. The data that it gathers can be managed and read easily as well.

Inconvénients :

I don’t think they are missing any major features, but I am sure they could improve some others. I genuinely enjoyed using it.

David
Adjunct Professor (É.-U.)
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Educational Collaboration with SurveyMonkey Enterprise

5,0 l’année dernière

Avantages :

I work at a large academic institution with a mix of on-site faculty and staff, as well as online --especially during the COVID-19 pandemic. We've used SurveyMonkey to collect and share information regarding student needs for technology, support services and so on. We've also used this app to gain data among our staff. While I've mostly been on the receiving end of surveys and shared data, I have collaborated and noticed some neat features like getting notifications of survey responses and shares --which adds another layer of analysis on how wide a survey is spread, for instance. I've used this program on my iPad (iOS 12), Mac (Catalina), PC (Windows 10)

Inconvénients :

There are not really any cons. I've only used Survey Monkey and doodle for similar internal collaborations, and while both products provided some similar functionality, they are rather different --so I don't have much to compare. I'm absolutely positive that there are other products out there that are very similar, but I'd bet the cons will boil down more to interface and broadness of statistical information.

Jens
Marketeer (France)
Matériaux de construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SurveyMonkey is a powerfull surveytool

4,0 il y a 2 ans

Commentaires : SurveyMonkey is powerfull yet easy to use. You can create all sorts of surveys. The basic ones but also more complex versions. The tool gets you covered.

Avantages :

The ease of creating a survey is superb. You can get a basic report, but there is also the possibility to dive in deeper. And the tool is quite flexible but still easy to operate.

Inconvénients :

The software provides you with a pop-up to place on your website. Unfortunatly this is a bit outdated and terrible experience for websitevisitors.

Courtney
Administrative Assistant (É.-U.)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Old News

3,0 il y a 3 ans

Avantages :

Survey monkey was all the rave 5-10 years ago but has been surpassed in ease of use by competing platforms. Yes you can make surveys, yes it’s relatively easy to use, yes it’s cheap. The data reporting is simple and easy to export if needed and the secure survey option is great for the workplace. It’s relatively user friendly but the site can seem a little busy and hard for the eye to follow.

Inconvénients :

I honestly don’t have any specific complaints about functionality or design, but I find myself using competing platforms without thinking twice. My needs do not require a heavy amount of data analysis so a much simpler and user friendly platform like google forms meets my needs much better. Survey monkey would be great for someone with more complex needs that require custom data reporting.

Laura
Project Manager & Development (É.-U.)
Santé, bien-être et fitness, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy confidential way to gage feedback

4,0 il y a 11 mois

Commentaires : Overall, an easy and honest product. Helpful in engaging with others in a confidential way to get the feedback needed and to allow others to feel comfortable leaving theirs in private.

Avantages :

The ease of use as well as the confidentiality of others able to leave their honest feedback.

Inconvénients :

There are an abundance of emails you receive not relating to the survey results, but spam after using it.

Natalia K.
Natalia K.
Administrative Assistant (Trinité-et-Tobago)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Questionnaire Tool

5,0 il y a 2 ans

Commentaires : It is a great tool to use to create and distribute questionnaires. It is very user-friendly and it's low cost/free to use in most cases.

Avantages :

User-friendly software that makes creating questionnaires easy.

Inconvénients :

It can be a bit time-consuming according to the type of responses and if using the free version results of questionnaires may be limited.

Kristen
Kindergarten teacher (É.-U.)
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Survey monkey for quick and user friendly data

4,0 il y a 2 ans

Avantages :

Easy to set up with questions to parents about how hybrid teaching was going. Had various types of questions: short answer and multiple choice.

Inconvénients :

Nothing got data fast and adjust teaching accordingly to parents wants and needs. Didn't take user long.

Abdulrahman
Event planner (Canada)
Enseignement supérieur, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Good quality software with enhanced features

4,0 l’année dernière

Avantages :

I've used a variety of survey builders for past projects. What made us use SurveyMonkey for our latest project was the variety of features that it has. For instance, we needed software that could automatically close the survey at a given time or once a certain number of responses were recorded, whichever came first. SurveyMonkey was able to do that.

Inconvénients :

Some survey builder software lead to more aesthetically pleasing surveys, with a greater variety of unique templates. I also wish there was a better way to deter bots who enter spam responses.

Sarah
Bookkeeper (É.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Easy peasy

5,0 il y a 2 ans

Commentaires : Overall I think this is a great tool that can be used to collect data.

Avantages :

We use survey monkey at our church to get quick and easy feedback about different events that we have periodically. It is always super easy to take the survey.

Inconvénients :

Not really had any issues with the software but I would say that maybe having a few more ways to view the data collected would be nice. (Pie charts, etc)

Gianluca
Mr (Italie)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Surveying your customer is a necessary activity and survey monkey is a good tool

5,0 il y a 2 ans

Commentaires : We work easily with survey monkey and surveying is really important

Avantages :

This software help us to survey our customer for us and other companies that work with us. Customer support and service improvement are indispensable.

Inconvénients :

It’s not so immediate to implement and in my humble opinion it costs a little bit too much

Kaiss
Store owner (É.-U.)
Biens de consommation, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SurveyMonkey is essential for gauging what your customers need

5,0 il y a 5 mois

Avantages :

The best thing about SurveyMonkey is how easy it is to use. Very quick to set up and integrate within your business. I personally use SurveyMonkey in my Shopify store to ask my customers what I can improve upon. Customer satisfaction is key and SurveyMonkey helped me acoomplish that.

Inconvénients :

Features such as customization of surveys and access to certain analytics are locked behind a subscription, which costs $25 a month at the lowest.

Utilisateur vérifié
Sales executive (Israël)
Utilisateur LinkedIn vérifié
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A real no-brainer - great UX

4,0 il y a 8 mois

Avantages :

Survey monkey helped us create surveys to our client base on the fly post events as well as inhouse team-related satisfaction surveys on the fly with its simple UI w the fact that the users can respond anonymously is a great plus and results in a higher response rate.

Inconvénients :

I would love to see better tracking on open rates and more engagement metrics in the tool (such as in marketing automation)