Avis clients sur El Dorado Utility Billing

Try it, You'll never look back!

Commentaires : Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.

Avantages :

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.

Inconvénients :

As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!

Water utility software

Commentaires : A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Avantages :

Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Inconvénients :

Tablet app should have an auto-transfer feature vs transferring the file.

Poor software developers

Commentaires : I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard.

Avantages :

The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great.

Inconvénients :

Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development.

El Dorado could be my new best friend!

Commentaires : My experience has been great. I have worked with at least 4 different database pieces during my work experience and this one is my favorite.

Avantages :

This software is very easy to learn and I quickly found it has been designed well.

Inconvénients :

I had a little difficulty choosing the invoice format to match what my customers are used to seeing.

Utility Billing Software that is easy to use at a very reasonable price

Commentaires : One of the features of this newer version, allows us to print a bill for people that have a credit balance. That was not possible before, and we have several customers who now pay a large amount on their account once or twice a year, and they can receive a bill each month showing how much of the credit was used and how much they have left. The customers love it! There are other features they have added which make this software a real bargain! Our experience has been awesome.

Avantages :

What initially attracted me to the software in 2007 was the price. We are a very small Village and could not afford software costing thousands of dollars. Once the features were explained and how to use them, the learning curve was very easy to accomplish.

Inconvénients :

I feel that the Help Manual for the software could use a LOT of work. I had to figure out myself how to use the newest version before I could show my co-worker how to use it. I typed out instructions for her, including each specific step, until she was able to master using it without my instructions in hand.

Secretary

Commentaires : Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Avantages :

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Inconvénients :

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Streamlined Utility Billing

Commentaires : From 1st contact with Peggy to the customer service help I get from [SENSITIVE CONTENT] I couldn't be happier. Everyone I dealt with at the company has been efficient, timely and very helpful.

Avantages :

We were reading the meters, recording by hand in a notebook, calculating different tiers and charges by hand each month for 162 homes. The process took 2.5 days. With El Dorado Utility Billing we now accomplish the process in less than one day. From reading the meters, entering into a hand-held device, transferring from device to computer, billing and creating invoices. Used to dread the electric billing cycle, now it is just another day.

Inconvénients :

There really isn't anything I don't like about the software or the company. They took the time to customize the software to fit our situation and have always been quick to respond when I needed assistance.

My experience with the software has been good; however I would love to see some improvements.

Avantages :

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Inconvénients :

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile. 2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see. 3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements. 4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Go for the full gammit

Commentaires : Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

Avantages :

The reporting of v10 is so much better than v9. The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve. By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

Inconvénients :

I would like to scroll through account manager.

Marland City Clerk/Treasurer

Commentaires : See the above comments I made I think that pretty well sums it all up. Overall it's a good system!

Avantages :

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

Inconvénients :

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.

Customer Service Rep.

Avantages :

Easy to use read and understand and most importantly 100% accuracy.

Billing

Avantages :

Ease of processing payments. Changing names.

Inconvénients :

The customer support isn't the best. Sometimes to get the help you need.

Customer Review

Commentaires : Overall my experience with El Dorado has been positive. Exceptional Customer support is greatly appreciated!

Avantages :

The features that are most impactful are the billing components and how they integrate with our Meter software. Accurate information is now provided to our Customers and no more manual calculation of water usage is necessary. The cost factor for our small Water District was compelling. Customer service is outstanding, professional and responses are timely.

Inconvénients :

EDS does not integrate well with a Mac platform, so it requires a PC to use it. It is not a cloud-based platform so installation of the software must be onto a dedicated computer. Statement templates are not easily editable without contacting support.

Village of South Range

Commentaires : We wish it had 3 charges we could have usage multipliers on, there are only 2. We are currently running Version 9.3.12 are there any updates that could be installed? I believe it has been almost a year since any updates which is very possible. Any progress in getting this software to import/export to Pontem Fund Accounting Software? Would it be possible to have reports print service addresses for customers on more reports?

The utility billing software is uncomplicated and fairly easy to teach to other users.

Commentaires : I am not sure of any specific benefits I receive using this software but I find it user friendly.

Avantages :

The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Inconvénients :

Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

IWM,Inc

Avantages :

the partnership with invoice cloud. Creative tech fir printing and mailing.

Inconvénients :

Business status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01

Billing is hard, creative technology tech support makes it so much easier

Commentaires : Stable program that produces nice statements and an excellent data base for customer information and usage.

Avantages :

Friendly service, El Dorado is a nice stable program with good well thought out features, it produces an easy to read statement and handy spreadsheets.

Inconvénients :

I have a hard time getting El Dorado and ICloud to synch regularly, I get a lot of error messages, the edit button automatically comes on when I am looking at a customers account and this makes it easy to change something by accident.

Good software at a good price

Commentaires : After installation was completed everything has been running well. I felt like some charges weren't discussed before the purchase, specifically regarding online pay. Granted, I didn't ask these questions until after the purchase but it would have been better to be presented with this information before purchase. Overall the cost is great, we halved our annual support services costs and it enables us to do ACH payments without any charge from El Dorado.

Avantages :

The cost was much lower than our current software and lower than other options we were looking at.

Inconvénients :

Customer service with setting it up was difficult. Our small town has one employee and works mornings only four days a week. The time zone difference between central and pacific left only a short time frame to troubleshoot issues with installation. It seems like the only had one person dedicated to setting it up so if she was busy we had to wait.

El Dorado review

Commentaires : Appreciate west coast customer support, my requests I have made have been fulfilled for a minimum coast (special issues), helpful customer support.

Avantages :

Ease of use

Inconvénients :

no comment

Outstanding Customer Service

Commentaires : I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

Avantages :

Easy to use

Inconvénients :

None

El Dorado Utility Billing Software Rocks!

Commentaires : The software is so easy to use and the team is super nice - always there to help you if you need it.

Avantages :

It is very inexpensive, easy to use and the customer service is superior.

Inconvénients :

The just launched a new portal - this will be a great addition for our customers.

Have been using the software for a number of years & am extremely satisfied with it

Commentaires : Helps me get my job done quickly and it's easy to refer to when customers have questions.

Avantages :

The support is fantastic. They're very responsive and helpful with solving my problem quickly. I haven't had to contact them lately because the program was so easy to learn and the problems are rare. The last time I contacted them was for an update - which was great!

SUgar Grove, VA

Commentaires : For the price it's close to fair. Still room for improvement. WHen designing a program get the utilities involved.

Avantages :

FAst.Alot of options for customer classification. A good glossary. I like the customer search feature. Rate table calculator.

Inconvénients :

I miss the build your own report that the old version had. There is alot of options that most small utilities will never use. If the program could be bought like a shopping cart and add the options you want and have a price on each feature.. now that would awesome. The HP hand held could have a little better support. Program needs a "no charge" option for accounts that are not billed.

Hello

Commentaires : When I have had to call for help, I have received fast and beneficial help. Inputting the billing information is pretty straight forward, but having to make alterations from the typical routine bill is difficult to maneuver.

Avantages :

The cost has been beneficial for our small village government institution.

Inconvénients :

There seems to be a lot of capabilities of the software which I do not know how to use and can't seem to find an explanation of use. Creating reports is difficult to use. I wish there was a straight-forward.....easy to read direction manual.

Just a little over a month of use, could not be happier

Commentaires : Pros, You can get to almost everything from one screen, extremely easy to use, post bills at once, reports are vast, can get specialized reports. We were using the CORE software since about a1997. Wa vast improvement. The only thing I am waiting for is the ability to merge the software with our bookkeeping program to cut down on work. I like the easy in the program to track checks and mo Cons, I can not find anything at this time.