Avis clients sur Sage CRM

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Logiciel de CRM disponible sur le Cloud et sur site pour les ventes, le marketing et le service client.

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Avantages :

Surprisingly customer service respond with very standard answers but not to specific questions.

Inconvénients :

Does not work properly with high diffinition screen. Many of the claimed features on ACT PREMIUM simply not true.

Sage CRM - Notes

Note moyenne

Facilité d'utilisation
3,2
Service client
3,5
Fonctionnalités
3,5
Rapport qualité-prix
3,4

Probabilité de recommander le produit

6,0/10

Sage CRM a reçu une note globale de 3,5 étoiles sur 5 d'après 65 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (65)

Utilisateur vérifié
Account Manager (France)
Utilisateur LinkedIn vérifié
Conseil en gestion, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bonne expérience avec ce CRM dans sa version OnPrem

4,0 il y a 2 ans

Commentaires : Dans l'entreprise où je travaillais à l'époque (Industrie) le CRM nous permettait de suivre les prospects/clients, leur contrats d'entretiens et les différentes interactions, et force est de constater que le CRM était très utilisé par les commerciaux car il était intuitif.

Avantages :

Rapidité de l'interface et son ergonomie. Il est très agréable à utiliser de mon point de vue

Inconvénients :

Certaines fonctionnalités sont peu intuitives et nécessite une formation (consulter des reliquats de facturation par exemple); la solution était OnPrem et nécessitait de se connecter à un serveur

Esther
Esther
Business Development Manager (Afrique du Sud)
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sage is an excellent resource for account management

5,0 l’année dernière

Commentaires : I was easily able to keep track of our data base and bill customers I also. Liked being easily able to arrange a delivery based on the captured data

Avantages :

I liked the ease of updating accounts and billing clients.

Inconvénients :

I found the process complicated and not as user friendly as it could be to load a client account.

Utilisateur vérifié
CEO (Togo)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Heplful for sales leads

5,0 le mois dernier Nouveau

Commentaires : I had a very good experience with sage crm I will recommend it

Avantages :

Sage crm is that the customer data is transmitted in real time.the application is easy to handle.reliable and accurate details and it has very good features.

Inconvénients :

sage crm works very well for me and I haven't found any complication with this application yet

Robert
Assistant Project Manager (É.-U.)
Construction
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Honest CRM Review

3,0 il y a 6 ans

Commentaires : Overall it is a good software for grouping related tasks together. It is easy to generate RFIs, keep track of Submittals and tailor logs and reports for viewing and distribution. What I'd like to see done is a way to import csv files from excel as well as make the cells "mimic" Microsoft Excel capabilities. That is, if I am repeating similar tasks in a log, I can pull down cells withtout having to do it manually. Although the software gives the professional and organized appeal, it lacks in some areas of work efficiency/ productivity.

Avantages :

Professional look of items printed and organizational capabilities

Inconvénients :

It needs to be able to upload csv files. It can be time consuming to do a drawing log that has 500 sheets with some sheets that have repeated names and dates... a simple excel formula would solve this. When creating RFIs, it is difficult sometimes to view the body of texts, the text window can't be widened to shrink unnecessary or not used options. Users should have the ability to use their cursor/mouse to adjust the text box to whatever size they desire

Catherine
General Manager (R.-U.)
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sage CRM does exactly what you need

5,0 il y a 3 mois

Commentaires : Fantastic.Does what wee need to track jobs, costs and time

Avantages :

Record Management. Job Costing. Purchase orders all essential for tracking Individual jobs

Inconvénients :

Slow to learn but worth the time. Hang in there

Kathlene May
Kathlene May
Virtual Marketing Assistant/Data Entry Professional/Web Researcher at Upwork (Philippines)
Utilisateur LinkedIn vérifié
Marketing et publicité, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Sage CRM is Great

5,0 il y a 10 mois

Avantages :

A beneficial tool to use and best in customer relationship management for my business needs, it has a feature where you can make your marketing campaigns perfect and accessible It is just that you cannot easily Logged on to this software maybe because it is not cheap that other competitors, it could be better if it makes cheaper and easily accessible

Inconvénients :

I love using this, and no problem with this tool. It has too many benefits on my financial needs, and I am more productive while using it on my projects and doing business with my clients on UpWork

RAVINDER
Director (France)
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

The powerhouse of small business accounting

3,0 il y a 2 ans

Commentaires : Everyday accounting and balance sheet reports. Links very well with my accountant.

Avantages :

A solid reputation that lasts over the whole product timeline.

Inconvénients :

There are many different functions and each one costs money. The subscription based payments mean it is difficult to break away onto another platform

Utilisateur vérifié
Zambie
Utilisateur LinkedIn vérifié
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

The Truth about a System - the heart of the business needs to actually use

1,0 il y a 5 ans

Avantages :

I'm sure its a dream for administators - who get to pull data easily (If the data is actually inputted is a different story)

Inconvénients :

I won't even discuss the look of the system (yet) This system is most effective for people who have nothing else to do but (write) about what they should do. Single entry lines are the first put off - each time you need to create a task under a client - it must be done as if its never been done before. You cannot add multiple tasks at one go! and can easily spend 2 minutes or more per task (weighing up my options here - i'd rather just get the work done) That in itself is the MOST counter productive frustration - i have ever had to deal with! Its not fully integrated with Outlook - unless its a calendar appointment - This is a major hindrance and duplication of work and really MUST be addressed Nothing can be set as recurring - nothing. ever, imagine having to input Status Meetings, Month End Debt Collections, Work Appraisal Reviews, other standard reporting 4 times a month x 12 months at an average of 2 minutes each = YUP! 96minutes of NOT making a sale - on 1 (one) recurring task Have the developers actually worked on this very unfriendly, incredibly unproductive Lotus-looking in Android Age system - or are they too 'intellectual' in finding methods to output our disgruntled input Built without user experience in mind!

Mike
Mike
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Industry Standard so everyone uses it

3,0 il y a 5 ans

Commentaires : It allows us to all our accounting in one program

Avantages :

you are able to create change proposals and then change orders in order to track costs and link everything together

Inconvénients :

There is no "smart" technology with the program. It does not remember what cost code you entered on the line above, very frustrating.

Shawn
Sales Associate (É.-U.)
Conseil en gestion
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

2012 Version - Archaic data collection with poor integration tools

2,0 il y a 7 ans

Avantages :

There's about 4-5 different ways to do everything with this piece of software. Some users may love this, however, I've found it to be frustrating and very confusing for most users. Once you really truly understand how the system works, the functionality is pretty seamless.

Inconvénients :

Where to begin... It's not a "smart" program, in any sense of the term. First off - The function of creating Contacts vs. Companies is asinine. You can create a "contact" and list the company name as: "ABC Company" but if you don't manually link the company to the contact, you'll never see that contact listed under the company. Sound confusing? It is... There aren't any tools to pick up on grammatical errors while typing. You WILL inevitably have several of the same companies (some variations in spelling/grammar), all with different contacts, all different records and no way to fix it unless you buy an add-on clean up tool that you still have to manually run in order to clean up the DB. Frustrating all around!

Marco
CEO (Italie)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : SoftwareAdvice

Good CRM software

4,0 il y a 4 semaines Nouveau

Avantages :

Easy to access to your customers and easy to manage their details

Inconvénients :

The documentation offered is not very well organized

Utilisateur vérifié
Controller (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sage Software

4,0 il y a 4 ans

Commentaires : Overall I like the software but there are definitely areas where it could be improved.

Avantages :

I have been using Timberline/Sage for almost 25 years now. I have watched it go from DOS based to Windows based. This is excellent software for construction companies as it handles everything from AP to GL to JC and PR. It is pretty easy to use and I like that you can connect it to Microsoft Access and be able to get any info out of it that you want if there isn't already a canned report.

Inconvénients :

There are areas such as billing that could definitely be improved upon. I'm not that crazy about the contracts module because it doesn't give you subtotals and it doesn't allow you to put change orders separately which most GC's require that we do so I have to resort to Excel spreadsheets to do their billing form and then input it into Sage for accounting purposes.

Utilisateur vérifié
Finance (Afrique du Sud)
Utilisateur LinkedIn vérifié
Comptabilité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SAGE CRM keep our whole business under one software

5,0 il y a 3 ans

Commentaires : We have been using Sage CRM for a while with our clients. It is a great piece of software for medium sized enterprises. My only concern is the instability of the software. Sometimes databases can get corrupted so it is mandatory to always have support on call. However we would not trade it for any other software.

Avantages :

SAGE CRM has been great for our clients. There are very few CRMs that are affordable for SMEs and can keep the full business function housed under them. The shared documents feature allows us to make sure that everyone who needs access to certain documents has the access. The accounting function seamlessly integrates with the sales and supply chain aspects.

Inconvénients :

Sage CRM can be a bit of a problem when there are database problems. The support guy can usually fix them quite quickly but the instability of the the software raises at times.

Utilisateur vérifié
Marketing Analyst (Inde)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Good CRM but not very user-friendly

4,0 il y a 4 ans

Commentaires : It was a great learning for us that comparison of the software before purchasing is an important aspect.

Avantages :

The in-built business processes are good and very basic to deploy in the initial stages

Inconvénients :

Well a long list I have for this section: 1. Pathetic customer support 2. Less competent product knowledge to "customer support specialist" 3. Not user friendly software 4. Lot of technical backed problems

Marisela
Manager (É.-U.)
Mode et vêtements, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Complex for my Small Business

4,0 il y a 4 ans

Commentaires : Once the set up is complete, the software will allow you to keep track of all business operations. When we used it, there were some issues and Sage allowed us to break the contract. I would definitely consider the Cloud based software today because it went through many upgrades and changes since I used it for my business.

Avantages :

The organization of client information and the projects that offshoot from the clients. This software has many functions and features, and is great for a business with many employees and many branches. Keeping track of incoming and outgoing projects, inventory, sales, reports for tax purposes etc.

Inconvénients :

I found it overwhelming to integrate with our type of service business. The set up was very lengthy and difficult. In addition the main reason for us to use it was to keep track of invoices, sales with clients, and to process payments online. We had trouble processing payments. Overall, it was hard for us to use all the features and rely on it to be more productive. Also, there was a 2 year contract to use the software, which we could not keep because we were not able to process payments.

Tiaan
Tracker (Afrique du Sud)
Logistique et chaîne d'approvisionnement, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

SAGE CRM - The honest reveiw

4,0 il y a 7 mois

Commentaires : Good , it was pleasant and could work within a day of playing around with the setting and options

Avantages :

Easy to learn - the more you work with it , the easier it becomes. Save time and sales is all about time management

Inconvénients :

The resources intensiveness , entry level computers will not do good with the is program It needs a high speed intenet to not get frustrated with the slowness

Leon
GM (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The product works well.

3,0 il y a 5 ans

Commentaires : It is a great software for keeping accurate notes and communication regarding clients. I have personally been tracking 100's of clients for 7 years inside this system.

Avantages :

The customization of the layout allows for easily managed client data and prospective clients. It is great for leaving notes for the whole sales staff to review and understand what was discussed.

Inconvénients :

The biggest problem with it is continuous functionality. When you have database errors it can be a nightmare. The software wont launch correct. The database gets corrupted and needs to be restored.

Amanda
Project Coordinator (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We wouldn't trade Sage for anything!

5,0 il y a 4 ans

Avantages :

Every feature Sage offers is a pro. We are fully reliant on Sage and it never lets us down. Our AP, AR, Contract Management, Insurance Compliance, Project Management, etc is fully involved in Sage. We all would be lost without it.

Inconvénients :

It's not necessarily a con, because it does add to the ease of use, but it looks extremely outdated. As far as functionality is concerned it's not outdated at all. But the colors, tables, etc. look "old".

David
Sales-Estimating (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sage CRM

4,0 il y a 3 ans

Commentaires : Overall very informative and helpful. Very helpful managing the costs associated with a project.

Avantages :

Able to print out customized reports showing details on a project. Makes it easier to Track expenses throughout a project. Integrates well with accounting and sales staff.

Inconvénients :

Would like to be able to customize more on the layout of the reports. Need to be very specific when looking up a specific job number/project.

Cory
Sr. Manager of IT Solutions & Development (É.-U.)
Logiciels, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Easily Customizable CRM

3,0 il y a 4 ans

Avantages :

The biggest pro with this CRM is that there are a million ways to customize the software. This pro could be seen as con since out of the box it isnt going to do everything you may need.

Inconvénients :

The more addons you have the slower this system will become. Their are a ton of consultants that you can work with but if you are a small company operating like a large company then I wouldn't get this CRM.

GETHSUN
Supply Chain (Kenya)
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Sage CRM Review

5,0 il y a 2 ans

Commentaires : Sage CRM offers the best money value especially for mid-tier institutions and offers realtime collaboration capability

Avantages :

Availability of web portal with no need for any upgrade

Inconvénients :

With the Absence of offline accounting features, you cannot access accounting data without an internet connection

Rickell
Database Admin (Jamaïque)
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

This platform allows you to know your business more, understand your customers, and grow your Busine

5,0 il y a 5 ans

Commentaires : SageCRM.com is a low cost, low risk and quick to deploy CRM solution. Great benefits of having this CRM.

Avantages :

Sage can capture information entered into a web form on a business's page for later reference.The ability to easily and efficiently turn an opportunity into a quote and then into a sale order is uniquely strong and very helpful for field based sales professionals.

Inconvénients :

Sage CRM lacks the integration features found in other CRM solutions.A lack of social CRM and social media tools will hinder companies looking to leverage social monitors and engage prospects and customers in social networks and other online social channels.

Utilisateur vérifié
Vice President (É.-U.)
Utilisateur LinkedIn vérifié
Assurance
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Terrific sales funnel management , single database for all leads and sales

4,0 il y a 5 ans

Commentaires : Organized Sales funnel tracking, lead management, became smarter during the sales process.

Avantages :

What I liked most was the ability to manage our leads and prospects all throughout the sales funnel. Being able to track the various stages in one intuitive software made mine and my colleagues lives much easier.

Inconvénients :

A bit expensive and a small learning curve when getting familiar with the software, was a bit of a challenge training the sales staff on the workings of the program.

John
Vice President (É.-U.)
Logistique et chaîne d'approvisionnement
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

VP of Info Sys

3,5 il y a 6 ans

Avantages :

Integration to the backend ERP system, great pipeline management for both the individual rep and a team, integration to RingCentral, import/exporting of data and customizability.

Inconvénients :

Pricing models are confusing, it is not and out-of-the box solution. Need to pitot of POC the product before implementation to customize the primary screens down to pertinate data and permissions. Also the terminology is slightly unique so training is a must. Also need to develop/tweak the workflows before implementation.

David
Sales Admin (É.-U.)
Matières plastiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

CRM Helps Track & Access Information

5,0 il y a 4 ans

Avantages :

CRM is very customizable and helpful in accessing information company wide.

Inconvénients :

We have had some issues with data disappearing but Sage has not had any other customers have this issue so it may be our uploading to the cloud.