Avis clients sur Blackbaud Financial Edge NXT

Note moyenne

  • Note globale
    4,2 /5
  • Facilité d'utilisation
    4 /5
  • Service client
    4,3 /5

En savoir plus sur Blackbaud Financial Edge NXT

Financial Edge NXT delivers complete fund accounting features so you can streamline financial processes and demonstrate accountability.

En savoir plus sur Blackbaud Financial Edge NXT

163 avis affichés

Dominique J.
Staff Accountant
Comptabilité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 09/10/2018

"My review of Financial Edge NXT"

Commentaires: I like Financial Edge NXT and I couldn’t imagine doing my job without it!

Avantages: I like that this software is for finance and accounting professionals. It has helped me to perform the daily functions of my job with limited interruptions.

Inconvénients: I haven’t been able to understand the allocation module, and so we are still doing our investments manually. The guide that is provided seems to work more for people who have an overall understanding of how it should work.

  • Source de l'avis 
  • Publié le 09/10/2018
Kenton S.
Director of Operations
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 25/02/2021

"Good product - backward implementation"

Commentaires: The worst part is implementation. We had to make decisions about setup that cannot be changed before we fully understood how we wanted to use the software. They should have allowed us to use our own data in a "sandbox" model to learn how things work.

Avantages: I love the fact that you can create journal entries and invoices and include that information in reports before posting them. This helps to avoid mistakes. The web view is user friendly and fairly intuitive.

Inconvénients: The database view is archaic and not user friendly. Many functions have not yet been converted to the web view and must be done in the database view.

  • Source de l'avis 
  • Publié le 25/02/2021
Utilisateur vérifié
AP/Payroll Administrator
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 05/09/2018

"Great cloud based accounting system for non profits!"

Avantages: I've been using black baud for almost 10 years, I love the ease of using the AP side. It's very easy to get from viewing a vendor, to adding a new invoice and checking for purchase orders, all in one window (with tabs).

Inconvénients: The only thing I don't like, it seems there are updates (which is great, but sometimes complicates things). It loses the alignment on my checks pretty drastically and doesn't save the alignment for a new run. I'm not sure if there's a glitch. It does time out kind of quickly if you aren't constantly using the system.

Réponse de l'éditeur

envoyé par Blackbaud le 06/09/2018

Hello Reviewer,

I appreciate you taking the time to review Financial Edge NXT! As you may know, we listen to our customers' feedback for updates - I have let our product team know about your issue with check alignment.

Please let me know if you have any other issues!

- Blake.Paradise@blackbaud.com

  • Source de l'avis 
  • Publié le 05/09/2018
Brian C.
IT Director
Philanthropie, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017

"Financial Edge NXT Not Ready for Primetime"

Commentaires: After seeing the NXT demo, it was clear that moving to the new platform would provide our business with all the functionality we were missing in our on premise thick client version. THIS WAS A BIG MISTAKE! Although during the demo it was clearly stated that some of the modules would not be moved from the old version to the new, it was not stated that features in the NXT migrated modules would not be available... so if you are working in say AP and rolling along with your work, you might hit a feature set that does not exist in NXT and requires you to switch to the Citrix version think client. It turns out that only a small percentage of the system has been migrated to NXT. This plan to migrate the modules and functions within the modules in realtime is a massive failure. The performance hit moving to the cloud was intollerable. GL uploads take twice as long even after assessing bandwidth and attempting to do the uploads on the local Blackbaud servers in the cloud. Its as if they did not build the environment robust enough to support the client base. There were features that simply did not work. Printing is problematic and the WebPortal for purchases and requisitions simply does not work. It fails with a web browser error. They said they fixed it as they had identified a node that was not turned up (you would have though they would have a monitoring tool to know this was the case) but this did not solve the problem in the end. Screen lockups, and crashes began to occur and yet there was no one who could effectively analyze the issues and solve the problems. We now have to roll our database back to our on premise version and search for a new solution. We will not be using Blackbaud. Their support is horrendous; forget telephone support your could be on hold for an hour or more; we were able to get on chats but that took some time as well. It was not until we started yelling and escalating that we finally got some response because the number of open incidents was ridiculous. I'm sure their bread and butter CRM and Grand management apps are probably fine but hosted Financial Edge/NXT definitely not worth the money.

Avantages: None...

Inconvénients: Product just does not work.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017
Victoria W.
Director of Finance
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/10/2020

"Financial Edge is indispensible for us"

Commentaires: We have been able to run a very busy finance office with only 1.5 employees for several years now. We also have been able to do much more efficient and flexible reporting to business units (detail) and to board management (summary).

Avantages: The NXT online service is very easy to use and very flexible to our needs for reporting. The support is good, most reps are very responsive and I love Blackbaud University.

Inconvénients: It's really expensive. And requests for customization are hard to get through. But it's overall so easy to use that we can live with the small tweaks for now.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 30/10/2020
Utilisateur vérifié
Development and Marketing Manager
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/12/2018

"Financial NXT is a must!"

Commentaires: We use multiple Blackbaud products within my company, including Raiser's, NXT which is very intuitive, WordPress, TeamRaiser, Merchant Services.

Avantages: Overall great foundation for management of accounting, grants, other projects. They give you the ability to customize your dashboard and views. Easily monitor accounts and generate detailed reports. Allows you to process financials in smoothly, not manually. You could even set budgets for next several years.

Inconvénients: All Blackbaud products are very pricey but it's worth the cost. We use so many different Blackbaud products. Customer service could be improved. They send you lots of video tutorials and knowledge base articles and some of the features are kind of cumbersome to understand.

  • Source de l'avis 
  • Publié le 14/12/2018
Chris N.
Manager, Information Systems
Philanthropie, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/12/2017

"Excellent!"

Avantages: Easy to Use and access. I would recommend Raiser's Edge to anyone. Once you have aligned your system with Finance reports are really easy to produce.

Inconvénients: Raiser's Edge has so many fields that can be used or created, if you don't have an established process things can get messy like any database.

  • Source de l'avis 
  • Publié le 18/12/2017
Stuart P.
Owner
Gestion d'organisme à but non lucratif, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    4 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 28/08/2020

"Way too difficult to use."

Commentaires: I could not recommend it for any organization under $500MM in revenue. This is for Big companies with Big staffs. No need to reach for this unless you have the size and infrastructure to support this solution.

Avantages: The software clearly has a lot of capabilities. If you are a large organization with lots of time and money to burn, you can get some value out of this.

Inconvénients: The program is very difficult to use. I was leading a team that took over the accounting function from another organization. This was their software. The company had not seen a balance sheet they had confidence in for many years. Getting information out in a form and format that they could use was difficult to impossible. I was told they spent $250k getting the program up and running in implementation costs. This was a terrible option for a company with just 2 people in the accounting department. I'm sure it may be good for a MUCH larger organization, but a bad choice here.

  • Source de l'avis 
  • Publié le 28/08/2020
Steve C.
CFO
Services aux consommateurs, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/06/2018

"We use the full suite of modules and like the integration and support. Payroll is more challenging."

Avantages: Help and support tools / resources are great. Chat support is responsive and gets a solution to the problem.

Inconvénients: Payroll leave time management configuration is challenging for our organization that has a complex leave time structure.

  • Source de l'avis 
  • Publié le 14/06/2018
Utilisateur vérifié
Accounts Payable Specialist
51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 18/05/2018

"I use NXT for my staff to see vendor history, but use Classic for all AP transactions."

Avantages: I like NXT for the look and feel and that I can pull reports into a good excel format. My staff love that they can see vendor history and payments.

Inconvénients: There are functions that I need that I can not use in Financial Edge NXT. Therefore my got to is Financial Edge classic for my daily weekly and monthly tasks.

  • Source de l'avis 
  • Publié le 18/05/2018
Dennis W.
Director of Technology
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 25/09/2018

"Moving your database to the cloud?"

Avantages: The actual move from our local database to the Blackbaud servers was seamless: Have everyone logout, make a backup, upload. Easy as that.

Inconvénients: We did find that the citrix receiver is a bit slower and cumbersome to connect to the servers. In hindsight, we would likely have stayed with an on premises scenario and continued to access our local compy via Remote Desktop Connect (even though it was not supported by Blackbaud).

  • Source de l'avis 
  • Publié le 25/09/2018
Robert E.
Ass Dir Acctg
Philanthropie, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/10/2016

"Blackbaud Financial Edge (BBFE)"

Commentaires: BBFE has both strengths and weaknesses, as might be expected. It is a true fund accounting software with the ability to handle thousands of funds. Being able to push data in and exporting data out are 2 features that are usually very important, and BBFE mostly does that well. BBFE allows for attaching various homegrown codes to the data at the fund, account, and transaction level. This is not a panacea but can be helpful. The software can be used in a fairly high volume a/p environment and the g/l functionality is also pretty good.

Avantages: Exporting data is easy, so long as the export you are looking for is available. Importing fund codes is do-able but may require some significant preparation of the upload. BBFE allows for a seemingly unlimited amount of codes to be attached to funds, accounts, and transaction lines. This is very helpful. BBFE has some built in custom reporting facilities that can be helpful. BBFE has a detailed security model that can help with internal controls.

Inconvénients: Reports: many of the builtin reports do not contain running totals and grand totals as well as header information page-to-page as one would like. Exports: the data exports are not true sql type, but are a simplified version, which is sometimes adequate. You might need another sql facility to adequately access the data and control the data joins. BBFE imposes credit memos and disallows negative invoices--depending on what you are doing, that could be a big problem that will need to be addressed. BBFE automatically computes and shows balance forwards and each year does not stand on its own, so for some data analysis you might have to compute balance forwards in order to avoid having to download all historical data. BBFE doesn't enforce cash balancing for JEs (if 2 funds are exchanging cash, the JE can give more cash to the recipient than was removed from the payer). BBFE doesn't seem to understand control funds (a fund that holds detail information that belongs to a pool of other funds)--this will require booking JEs that would be unnecessary in some other fund accounting software. BBFE enforces using an outside service for production of 1099s.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 04/10/2016
George H.
Data Analyst
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 14/03/2019

"Financial Edge - the application that works with Raiser's Edge"

Commentaires: Overall, FE is a good application if you are already RE but do not have an existing accounting application. If your organization is small and do not have an IT team, then look at Blackbaud to host your RE and FE applications and let the professionals take care of your application hardware infrastructure.

Avantages: If you are using Blackbaud's Raiser's Edge (RE) software and need another application to perform accounting functions, Financial Edge (FE) is the application that will take care of Vendor tracking, A/R, A/P, etc. Rather than using another accounting application (ie. Quickbooks), Financial Edge integrates with Raiser's Edge. When you post gifts from Raiser's Edge, it goes over to Financial Edge and updates the information. The information for batch number, Appeal, Funds, Campaign migrate over to FE from RE. The user interface, look and feel between Financial Edge and Raiser's are the same. If you know RE, then FE will be easy to catch on. If you are hosted by Blackbaud, then you will be looking for FE/NXT

Inconvénients: While there is a lot of integration from RE to FE, this comes at a cost. The FE application is expensive compared to other financial applications. If you are hosting FE on-premise, I believe Blackbaud charges by the number of users. You also need to a server with SQL to run FE. This is not like QuickBooks which can install on a local PC. If you are hosted by Blackbaud, then you will be looking at FE/NXT and again price will your main concern.

  • Source de l'avis 
  • Publié le 14/03/2019
Jeremiah P.
Sr Project Accountant
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 16/02/2017

"Financial Edge User"

Commentaires: I have been using Financial Edge for almost four years now and the the strides they have made from my first impression to now are outstanding. When I first started my job I was thrown into the systems and provided little training and while the system (Accounts Payable, General Ledger) were easy to learn they were a little clunky looking and the features that made them powerful (attributes, global changes) were not something you would find on your own. We recently (been a little over a year) moved to the NXT version and while all the functionality is not there yet I do appreciate BlackBaud taking the time to listen to their customers while building out the functionality instead of just updating it based on the database view. While this make take more time to build out (which can be frustrating) it will hopefully allow for an even more powerful platform in the end that allows us to be a more effective and efficient team in the end.

Avantages: New functionalities being rolled out that allow us to use more systems working together instead of isolated.
Community boards to allow users to make suggestions and learn from each other.

Inconvénients: That NXT is not complete yet (but I understand why and agree with their methodology).
Customer support can be clunky at times when the first person is not able to help you.

  • Source de l'avis 
  • Publié le 16/02/2017
Cain F.
Controller
Philanthropie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/03/2018

"Financial Edge - Hands Down the Best Nonprofit Accounting Package"

Commentaires: Listen, price is always a concern, but so is the time you'll spend manipulating reports in Excel when you work with lesser software packages. I guarantee you, pit me on Financial Edge against an accountant on any other software, and I can get the job done at least twice as fast, and if it's QuickBooks, five times as fast, and without ever having to go into Excel to do anything.

Avantages: I've worked with Blackbaud's Financial Edge for over 2 decades now (even back when it was called Accounting for Nonprofits), and it's the best for nonprofit accounting. Its chart of accounts can be changed at any point to accommodate as many segments as you need (I have worked with as many as 4 segments), and reporting of any kind is easily accomplished with the variety of accessible reports and queries. A lot of journal entries that you'd need to create in other software packages are easily handled through invoice entry in accounts payable, at the time of invoice entry, through miscellaneous distributions. Customer service is excellent as well.

Inconvénients: The annual support for customer service is a bit pricey, and designed to keep you on the hook forever (if you don't pay for a year, because you don't think you will need support - and after the first year or two you may not - as soon as you need support, you've got to pay a large percentage of all the years you missed). Not a con, but Blackbaud's products get a bad rep from bookkeepers who are more used to the silliness of QuickBooks than the accountant's dream that Financial Edge really is.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/03/2018
Cain F.
Controller
Organisme social ou civique
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/07/2016

"The best nonprofit accounting software, period."

Avantages: FE is quite flexible, especially its chart of accounts and the number of segments you can report on. Setup is easy, and unlike other packages, you're not glued to what you set up originally. If down the road you find you need to add a segment to your chart of accounts for reporting purposes, you can do that on the fly. And you don't need to be concerned at set-up with adding future account segments. But make no mistake: you've got to have a basic understanding of accounting in order to appreciate this product for all it can do. Customer support, through annual maintenance contracts, is excellent.

Inconvénients: I too would like to be able to export financial reports into Excel without having to re-format when I get to Excel. That's a mild inconvenience, but there are times when you want to put stuff, data onto financial reports that can't get there any other way than through manipulation in Excel.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/07/2016