Avis clients sur Cisco Jabber

Messagerie veillotte qui s'est laissé dépassé

Commentaires : Globalement il y'a dix ans j'en etait satisafait mais aujourd'hui elle est completement dépassé

Avantages :

Une belle messagerie il y'a 10. permet de passer des appels vers des mobiles et des fixes dans le monde. gestion des conversations et des appels de groupe

Inconvénients :

Interface pas du tout intuitive, Fonction de base payante, gestion des groupes complexes, partage d'ecrans complexe à mettre en œuvre. Aucune intégration avec l'écosystème Microsoft 365

Un très bon outil de téléphonie par ordinateur

Avantages :

Nous utilisons Cisco Jabber pour remplacer la téléphonie classique, en complément de Teams. Le résultat est exactement le même qu'avec un téléphone, on peut appeler des collègues dans l'entreprise, ou bien à l'extérieur. Il est également possible de faire des conférences à plusieurs. Il est simple à utiliser, c'est une petite fenêtre sur laquelle on cherche son correspondant ou bien on tape le numéro souhaité. L'outil, dans son ensemble, est donc très ergonomique.

Inconvénients :

Peu de problème rencontrés avec cet outil. Quelques blocages peut-être dus à des mises à jour, mais dans ce cas le fait de redémarrer l'ordinateur fait refonctionner l'ensemble correctement.

Un bon système

Commentaires : Bien

Avantages :

Tous nos appels passent directement par Jabber sur nos postes de travailPlus d'appareils encombrants sur nos bureaux !

Inconvénients :

Il est parfois difficile de changer d'utilisateur sur les postes de travail. On tourne en rond quelques minutes et on finit par avoir la bonne page malgré la réinitialisation

Messagerie d'un autre temps

Commentaires : Expérience globalement négative.

Avantages :

Permet de communiquer en temps réel De créer des groupe et de partager son écran

Inconvénients :

L'interface est d'une autre époque Ses fonctionnalités sont un peu brouillon

Outil de communication qui est ancien

Avantages :

rapidité de mise en place. il est très simple d'utilisation ca rappel un peu les vieux logiciels de messagerie instantanée

Inconvénients :

c'est un logiciel d'un autre temps, il est un peu dépasser par rapport à d'autre logiciel plus complet.

utilisation quotidienne

Avantages :

le logiciel est relativement simple d'utilisation.

Inconvénients :

ne pas pouvoir transférer un appel si l'on a appelé directement le collaborateur.

Avis !

Avantages :

Facile d’utilisation, vraiment très pratique.

Inconvénients :

Pas forcément de point faible… Peut être au niveau du design

The best unified communications application

Commentaires : My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Avantages :

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Inconvénients :

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Cisco Jabber, a complete tool for the enterprise Collaboration

Commentaires : I use Jabber but also webex app. Either are very powerful tool that a modern enterprise must have.

Avantages :

Cisco Jabber is a very simple and intuitive tool. It is suitable in modern enterprise realities to apply a new way to work. Collaboration helps enterprise to became powerful.

Inconvénients :

Jabber could be used inside the enterprise network but using Sip trunk or Cisco cloud services it becomes the complete tool to manage audio and video conferencing, chat, ftp sharing and so on. The evolution of Jabber is webex app.

Basic collaboration tools

Commentaires : Basic communication product, particularly when you have phone extentions

Avantages :

Simple to use, light weighted, providing basic collaboration functions, integration with Microsoft

Inconvénients :

Video conference and team meeting experiences can be better.

network technical suuport engineer

Commentaires : So far, my first time i use jabber i felt surprised that there is a technology. i cannot imagine how i will miss this technology if i moved to other cooperate that didn't used this technology.

Avantages :

my admiring regarding this application how i can communicate with people from my IP phone ( internet based ) to landlines, and mobile networks line with smooth and high quality calls

Inconvénients :

as i work on an operation field, sometimes i need to do an instant calls as quickly as possible. sometimes i feel that it took much time on opening and to be ready to use.

Cisco Jabber

Commentaires : It’s affordable, reliable, it helps save money over regular phone calls.

Avantages :

It works really well like an office phone over VPN, it saves money opposed to regular phone bills & one can call anywhere.

Inconvénients :

Depending on your internet provider, you can experience disconnections.

Jabber as a Desk Phone replacement

Commentaires : The Desktop call quality is great but the interface still have rooms for improvement Mobile option is a nice feature but voice quality is unacceptable most of the time (My firm actually disabled this feature at the moment due to the quality issuse

Avantages :

Our firm is gradually rolling out Jabber as a desk phone replacement. Overall the experience is pleasant. Voice quality is good. But the UI can tweaked a bit

Inconvénients :

- We tried Jabber on Mobile (Android app) but the experience was far from perfect. Voice qaulity was really bad even though the network speed was good - There is always confusion if user has multiple of speakers/headphones. while it is changable through the menu options, I think it should show on the main windows so user can see if a wrong one was chosen and can change easily on the fly - To call a number, we simply need to type the number out in the Jabber window. In our firm, we have many old fashion user that would like to see the keypad and initial calls from there. Also, there should be an option to display a keypad whenever a call is made instead of require manual toggle to show the keypad. Some of our users work require them to make many phone call and then use the keypad to select different options after the call is established

Instant Chatting with Jabber

Commentaires : I use it mainly as a quick chat solution for internal situations, but the screen share feature is also a great benefit that has been useful in the past.

Avantages :

My favorite part of Jabber is the screen sharing functionality. I usually use this feature when the IT help desk is trying to get me out of a digital hole that I've dug. They can show me the steps to follow to complete the task at hand.

Inconvénients :

Honestly, the thing I like the least about it is that it runs it's start up sequence automatically whenever I restart my computer. I understand why this needs to happen so that it can run properly, it's just mildly annoying.

Excellent tool to connect

Avantages :

-very much handy in connecting with people.-very clear audio and video quality.

Inconvénients :

Everything good. nothing to complain about.

great features and accessibility

Commentaires : My overall experience with Cisco Jabber has been pretty good. I dont use all the options available so my opinion is only based on one aspect

Avantages :

I love the sound quality and array of features available. Really is a one stop for all your communication needs

Inconvénients :

I found it a little difficult to set up.

Jabber is weak compared to its competition

Avantages :

It will accomplish the chat and voice processing.

Inconvénients :

Compared to Webex and Zoom, Jabber is far less robust of a tool. It doesn't play as nice with Outlook as Webex or Zoom.

Cisco Jabber: Your All-In-One Communication and Collaboration Solution

Commentaires : Communication and collaboration: Cisco Jabber can help solve communication and collaboration challenges by providing an all-in-one platform for messaging, voice, video, and file sharing, allowing teams to communicate and collaborate more efficiently and effectively.Remote work: With the rise of remote work, Cisco Jabber can help solve the challenge of keeping remote teams connected by providing a platform for virtual meetings, messaging, and collaboration.Streamlined workflows: By integrating with other business tools and platforms, Cisco Jabber can help streamline workflows and make it easier for teams to work together and share information.Improved productivity: With features like video conferencing, screen sharing, and mobile access, Cisco Jabber can help teams be more productive and efficient, allowing them to get more done in less time.Enhanced security: Cisco Jabber includes various security features, such as end-to-end encryption, secure messaging, and password protection, to ensure the privacy and security of user data.Overall, the above benefits of Cisco Jabber can help businesses improve communication and collaboration, increase productivity, streamline workflows, and enhance the user experience.

Avantages :

Video conferencing: Cisco Jabber's video conferencing feature is highly impactful as it allows for face-to-face communication and collaboration, even when users are in different locations.Screen sharing: Screen sharing is another impactful feature of Cisco Jabber, allowing users to share their screen with others during meetings or presentations, making it easier to collaborate and work together.Real-time chat: Real-time chat is a quick and convenient way for users to communicate with each other in real-time, making it easier to exchange information and ideas.Mobile access: Mobile access to Cisco Jabber is impactful as it allows users to stay connected and productive while on-the-go, providing flexibility and convenience.Regarding the ease of use of Cisco Jabber, many users find the platform intuitive and easy to navigate. The user interface is user-friendly and allows users to quickly adapt to the platform and perform their tasks efficiently.As for integration with existing business tools, Cisco Jabber integrates with a wide range of platforms and tools, including Microsoft Office and Google Workspace, making it easy for users to access and collaborate on their existing files and documents. This integration feature can improve efficiency and streamline workflows for businesses and organizations.

Inconvénients :

Call quality: Some users have reported issues with call quality on Cisco Jabber, with complaints about dropped calls, poor sound quality, and delays.File sharing: While Cisco Jabber has a file-sharing feature, some users have suggested that it could be improved to make it easier to share files and collaborate on documents.Virtual backgrounds: Some users have requested the addition of virtual background features during video calls, which is a popular feature in other video conferencing tools.Regarding the difficulty of use, some users have reported that it can take some time to learn how to use all of the features and functions of Cisco Jabber, especially for users who are not familiar with other Cisco products.As for integration with existing business processes, some users have reported difficulties in integrating Cisco Jabber with their existing business tools and platforms. However, Cisco Jabber is designed to integrate seamlessly with other Cisco products and many other third-party platforms, so it should be possible to overcome integration challenges with the right support and expertise.

Cisco Jabber - Communication within organization made easy

Commentaires : We communicate with business partners,clients,coworkers and customers using Cisco jabber. We were using wired cisco phones earlier and with Cisco jabber life has become simpler. We use the wireless headsets to communicate anyone anytime.There are a very few bugs that is very annoying as mentioned above and which needs to be fixed. Overall a very good product and along with Cisco Webex , attending a meeting is less stressful.

Avantages :

1. Communication and calls with co-workers made easy. 2. No more Wired phones or Cell phones to attend official calls. 3. People working from phone were using cell phones to connect to meeting, when they put call on hold, it will be the most irritating moment where everyone gets pissed off, we dont have that problem anymore. 4. Managing contacts is simpler 5. Placing calls and attending calls are very simple too. 6. we are able to customize the setup based on our needs. 7. The chat windows are compact and easy to use. 8. Works cool with Cisco webex configurations. 9. Works well even with poor internet connection.

Inconvénients :

1. Pop ups along with their message when a co-workers pings us, certain things needs to be confidential and we need to customize the settings to avoid it. 2. Status is not correct all the time, have lot of instances when the user is presenting but appears to be in presenting status. 3. User appears online, When we try to ping that person the status changes to offline. 4. User appears offline but when we start pinging them it shows their real status. Its kind of very annoying certain times and these things should be avoided.

We use Jabber for both work and play in the office

Commentaires : We use Jabber for corporate presence, instant messaging, chat, voice and video calls. It works seamlessly with other Cisco products. And for me, a nostalgic value which reminds me that Jabber has been my go-to messaging platform for decades, and it continues to impress and be a reliable workhorse.

Avantages :

Initially, I can't believe that the Jabber software we loved back in the University has been aquired by Cisco. It was pleasant news because it signals the more professional maintenance and dev for this much loved software. We use Jabber (then, and) now for our main messaging software. It is easily deployable company-wide or even to small departments and teams for a limited/specialized use case. The UI is pretty clean, lite, fast, and functional. In the office, it is easy to see Presence (i.e., who's online and perhaps ready for a chat). Now the call both audio only or with video is very reliable. It is pretty solid for corporate use. Since this is owned by Cisco, you can expect seamless integration with a host of other CIsco products you may have (e.g., we use it in conjunction with Cisco WebEx).

Inconvénients :

Well... aesthetics matter a lot to me.. and Jabber, although has been refined a bit, still needs a more modern look and feel (especially now that there are tons of other messaging platforms available). Just a note though to keep backups of important conversations (e.g., in chat). I have had experience when my old messages got deleted when I leave a chat group.

Cisco jabber is Good however there are malfunctions

Commentaires : The software is great however behind every system operation is a person. My experience elsewhere has led me to believe that a person motives could be good or bad. Before I rate the software as horrible I will question the motives of the one controlling the software within the company. You are the designer and I must admit you've done a great job. How companies use your product is on the company once the product is sold. I've noticed small businesses and employment outside of call centers experience little to no malfunctioning when using your product. Big business and corporations is where I experienced the most software issues.

Avantages :

Being able to communicate with employees around the world by phone, email, web, messaging, etc. The software is great depending on how it's being used. I've worked with Cisco products elsewhere and find that there was little to no system issues. It's amazing how you can conduct meetings face to face elsewhere by web and associate with everyone in the office.

Inconvénients :

The software will malfunction and completely stop performing its duties. Jabber will interfer with how avaya which is a phone system operates causing disconnection in calls and system freezing. I noticed after not using jabber the calls became normal and the system freezing discontinued. I find that a lot of call centers offering work from home positions requires the use of jabber and has implemented the use into company policies resulting in termination if the software is not used however on site employees are not required to use the software. The software can be used as spyware within a security team.

I use Cisco jabber everyday for meeting, chatting , sharing snapshot,sharing screen with Colleagues.

Commentaires : In my daily work life, I discuss my issues , make a call, sharing screen while doing my problem. I can easily talk with any of my colleague with this and share my screenshots of issues and bugs easily with different people. With this, i can see client or colleague's screen to view their issues in better way. I can share my instant status with someone while i am on the call or in the meeting so someone not disturb me while busy work. I can create the group whenever i need to call my colleagues for my achievements sweets or discuss about the good news with them. Share the emoticons with them and let them know my instant mood. Moreover, i can arrange meeting with clients and ping to them for urgent meeting if he/she is available on the same time.

Avantages :

We can share screen with client and colleague's system with this and ping to anyone which under Cisco connection. We can create the common group , sharing screenshots , use different emoticons etc with this. It helps a lot to us in our daily work. This is simple tool, the laymen also use this with simple way.

Inconvénients :

The most least thing about this is which happed to me many times that while meeting with client it automatically disconnected. And also Cisco jabber delete the history messages which i think it worst thing. Sometimes we need to see old messages but for some time stamp it delete the messages. If it stores all the history then it would be lovable.

Cisco Jabber is effective on every call you make

Commentaires : With Cisco Jabber, we conduct various activities, from external communication with our customers and suppliers to highly organized webinars. Since this program works well daily, I never have problems connecting with my customers. It can be integrated with a variety of software programs. It has a chat function and text messaging, allowing users to communicate in various ways. We are aware of all the reach achieved from executing an interaction strategy.

Avantages :

I like it because I can establish robust criteria on every video chat; it is straightforward to use and incorporates a great list of tools to make a selective video call. It has been convenient as I can schedule meetings for any time of the day, and we have established various communication channels with any user. The organization of the tools and the application's main features are attractive. We are using it to share collaboration with other members of the organization and consumers and potential customers through video calls.

Inconvénients :

The fact that using Cisco Jabber depends on an active Internet connection makes it difficult to use when I am in mountainous regions. Therefore, the video call quality is often relatively low due to the location.

A great way to keep your team communicating.

Commentaires : About two years ago our company adopted Jabber as the communication standard. I feel like it has helped bring us together, and it has made it so much easier to find and communicate with someone in the company. I can look up an employee by name and dial them directly, I can group them by teams, I can see at a glance when I've missed a call from someone. It really has revolutionized the way our company communicates.

Avantages :

This software has so many features. It has most of the features you'd expect from a chat client (see cons for a few that are missing), but where it really shines is the integration it allows for your Microsoft Outlook and Webex functionality. It also syncs with my phone extension so that you can not only see when I'm on a call, you can also dial someone from directly within the app. It also allows you to control your voicemail from within Jabber. You also have the ability to share your screen and even do screen snippits from within the app. It is very user-friendly.

Inconvénients :

Okay, this is kind of petty, but I wish there were more social features. All you get for emojis are just a few still images. I like having animated emojis, GIFs, and memes to communicate with like you do in other communication apps.

Easy-to-use call and instant messaging application

Commentaires : Very good overall. The must-have application for remote working. Much more easier to use than other work messaging applications. And a huge plus for integrating chat functionality to the app. Highly recommended for anyone that works in the office or works remotely. Especially helpful for freelancers or frequently travellers that need to contact colleagues or anyone out of the house.

Avantages :

Cisco Jabber is very easy to use. It has various useful functions for work communications. It has call functions that reduces the need for a physical phone, so it is convenient for me to call anyone on the go using my work number without carrying an extra phone. Quality calls even for conferencing. It also has instant messaging which allows me to chat with colleagues easily without calling them, espcially when during meetings where I could not talk on the phone. You could paste any photos onto the chat easily, so it's quicker than sending attachments via email. It allows you to customise your status, so people would know if you are online (free to talk) or busy or away from your laptop.

Inconvénients :

Not a lot that I dislike about Cisco Jabber. But would love to have Jabber on mobile phone via app for easier remote working or on-the-go instant messanging!