Avis clients sur Social Intents

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Note moyenne

  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Service client
    5 /5

En savoir plus sur Social Intents

Live Chat pour Microsoft Teams et Slack. Discutez en direct avec les visiteurs de votre site web en vous servant des outils que vous utilisez déjà.

En savoir plus sur Social Intents

5 avis affichés

Joshua S.
Front-end Web Developer
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/10/2020

"Social Intents powered our COVID-19 Success Story"

Commentaires: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Avantages: Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Inconvénients: The built-in analytics are somewhat limited.

  • Source de l'avis 
  • Publié le 14/10/2020
James H.
Director
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/10/2020

"Perfect solution, easy to integrate and best online support I've ever had!"

Commentaires: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Avantages: It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Inconvénients: We are yet to find anything missing or anything that doesn't meet our high standards.

  • Source de l'avis 
  • Publié le 28/10/2020
Baylor M.
Front Desk Assistant
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 14/10/2020

"Great support"

Avantages: I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Inconvénients: There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

  • Source de l'avis 
  • Publié le 14/10/2020
Kenny D.
Call Center Manger
Relations gouvernementales, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/10/2020

"Great Collaboration"

Commentaires: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Avantages: We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Inconvénients: Was not initially able to support our volume. This was corrected quickly.

  • Source de l'avis 
  • Publié le 15/10/2020
Russell L.
Web Developer
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 15/10/2020

"DC's use of Social Intent"

Commentaires: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Avantages: Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Inconvénients: Could have a few more facilities out of the box.

  • Source de l'avis 
  • Publié le 15/10/2020