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Avis clients sur Zoom Phone

En savoir plus sur Zoom Phone

Construit sur la plateforme de Zoom, le téléphone cloud complet de Zoom consolide les communications et collaborations professionnelles en un seul système.

En savoir plus sur Zoom Phone

Avantages :

Zoom has been our main communication tool in reaching out to our sales agents in the business community.

Inconvénients :

Sometimes it is difficult to connect to a meeting. As there are lot of features, it takes sometime to get used to it.

Zoom Phone - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,2
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,6/10

Zoom Phone a reçu une note globale de 4,6 étoiles sur 5 d'après 200 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (200)

Thecla
freelance (Togo)
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

un logiciel de communication tres impressionnant

5,0 il y a 3 ans

Commentaires : avec zoom j'arrive a bien discuter avec mes clients surtout pour etablir une relation de confiance avec eux
je l'utilise aussi pour faire des lives sur mes differents comptes professionnels

Avantages :

j'adore zoom surtout en cette periode de pandemie.Elle me permet d'etre en relation continue avec mes proches vue qu'on se voit pas beaucoup a cause de la pandemie. Elle permet aussi d'informer mon entourage surtout sur les gestes barrieres.Elle est tres parfaite pour suivre les cours en ligne

Inconvénients :

le seul inconvenient avec ce logiciel est qu'il utilise trop de connection internet juste pour suivre une reunion ou un appel

Maxime
freelance (France)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

logiciel de communication performant

5,0 l’année dernière

Commentaires : Je l'utilise depuis la pandémie et je dois dire que je suis très content de ce logiciel

Avantages :

j'adore zoom surtout depuis le covid, nous avons changés notre façon pour communiquer avec nos partenaires donc à distance . Il fonctionne soit depuis mon smartphone ou mon ordinateur portable. La qualité audio est toujours très claire et je n'ai jamais eu de problème avec l'audio.

Inconvénients :

configuration avant que l'appel ne soit effectué et ne peut pas être modifié au milieu de la session. sinon plutôt très positif

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

avis sur zoom

4,0 il y a 3 ans

Commentaires : J'aime bien ce logiciel même si la connexion est complexe.

Avantages :

Ce logiciel est très utile en ce moment de pandémie. Je l'utilise dans mes cours mais aussi pour parler à mon entourage. Cette application est parfait pour faire des réunions de famille puisque nous pouvons être plusieurs à la fois. Et puis à l'école aussi nous l'utilisons et les professeurs trouve que cela les aide beaucoup pour enseigner. Aussi ce que j'aime de ce logiciel c'est qu'il indique quelle personne qui parle à l'aide d'un encadrer jaune, cela est très utile pour les appels de groupe.

Inconvénients :

L'un des points faibles est qu'il est parfois plus complexe de ce connecter pour des gens qui ne sont pas très a l'aise avec la technologie, cela peut être difficile. Et j'ai eu quelques difficulté avec le son.

Julijana
Julijana
Head of Central Ops (Portugal)
Utilisateur LinkedIn vérifié
Recrutement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Greatest VoIP Service

5,0 il y a 2 semaines Nouveau

Avantages :

We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).

Inconvénients :

The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks.

Andrew
Andrew
Chief Operating Officer (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Great Value Service

4,0 il y a 3 ans

Commentaires : While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user.

Avantages :

My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.

Inconvénients :

While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Assurance, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Overly complicated interface compared to competitors

3,0 le mois dernier Nouveau

Commentaires : We never got our services setup properly and reverted to RingCentral

Avantages :

Easy integration with Zoom meeting platform, which probably has the highest level of familiarity with the general public.

Inconvénients :

The interface used to setup and provision the services.

Destiny
RFSW (É.-U.)
Ressources humaines, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Zoom Phone

5,0 il y a 2 mois Nouveau

Commentaires : I enjoy using Zoom phone. Personally, it is easier for me to use than Microsoft Teams.

Avantages :

I love that Zoom phone can be utilized anywhere I have service. Perfect for on the go. I can attend meetings and have my phone connect to my car. Easy way to get everyone together to discuss important topics.

Inconvénients :

Battery drainer. Make sure you have a charger. For some it can be difficult to manage at first especially with the various features.

triyoga
triyoga
Freelancer (Indonésie)
Utilisateur LinkedIn vérifié
Logiciels, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The software that helped me work from home during the pandemic

5,0 il y a 3 ans

Commentaires : I used zoom for the first time when I was working at a multi-finance company that requires us to use this software. What I then proceeded to my business, which required me to share every time with my reseller or dropshipper agent outside the city, about the presence of new products and receiving input from my agent. And it really helped me.

Avantages :

Zoom has been our main communication tool in reaching out to our sales agents in the business community. Before the pandemic or during the pandemic, I used zoom to interact with sales agents spread across several cities. Easy to use, and helps me to share our products with several sales agents such as resellers and dropshippers.

Inconvénients :

Not all of our agents are familiar with zoom, and sometimes they are still confused about using existing features. And I also had trouble sending files to our agent so I had to use email to do it.

Esther
Head Operations and Sales (É.-U.)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Cloud PBX Solution of this Era

5,0 le mois dernier Nouveau

Avantages :

Zoom Phone gives me the ability to conduct video conferencing through my iPhone device.

Inconvénients :

It suits all my needs and there is no hectic aspect that it portrays.

jomar
Sales Representative (Philippines)
Vente au détail, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoom for School

5,0 il y a 2 mois Nouveau

Avantages :

I am a working student and it was very convenient for me to use this Zoom.

Inconvénients :

Sometimes I got disconnected when I have poor connection.

Carter
Cost reduction consultant (É.-U.)
Services financiers, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Recently switched and in love!

5,0 la semaine dernière Nouveau

Avantages :

My corporate head office just onboarded ZOOM Phones and I could NOT be happier. The reliability of our previous system left much to be desired. We have had 100% improvement in communication since switching! Thank you ZOOM!

Inconvénients :

I have absolutely no complaints but they force me to write in this box 🤍

Swaibu
AWS Solution Architecture (Tanzanie)
Urbanisme et architecture, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Zoom Phone

5,0 il y a 6 jours Nouveau

Avantages :

I like Zoom when we can meet some people for education

Inconvénients :

Make me to connect with my friends anywhere in the world

Maria
Teacher assistant (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Meeting the people

4,0 il y a 2 semaines Nouveau

Commentaires : During Covid we used zoom for meetings and classes. It was an easy safe way to keep up with what was going on in the company

Avantages :

It makes it easy for me to access meetings no matyer where I am. Keeps thjngs private.

Inconvénients :

Occasionally we have glitches they are usually resolved easily

Heather
Order Management III (É.-U.)
Automobile, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Hello? How Are You Today? How May I Help?

5,0 il y a 8 mois

Commentaires : If I had to provide an overall score, I would say 9/10. This is a wonderful program to have, especially when your busy, you have the automated response system. Not having to use the desk phone makes it easie to access and conveniently friendly as well.

Avantages :

The thing that I like most about the ZOOM phone, is the fact that I get multiple notifications. You get notifications on your desktop, laptop, and cell phone. It is sometimes important to get more than one notification because you might not be readily available from your desk but are able to respond to your phone if you are out in the field and cannot get to your desk. The automated feature can give the person on the other end a sense of relief that someone will call them back after leaving a message.

Inconvénients :

Sometimes the automated spell check on the voicemail is not always accurate and can make words out to be spell something else. When a call comes through, it interrupts your typing, when trying to type up an email. You have to stop what you're doing and give ZOOM your full attention.I can't think of anything else that would be a negative impact as of right now.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Automobile, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Video Conferencing app.

5,0 il y a 3 ans

Commentaires : My experience with Zoom Phone is Very good. I can attend the important meeting while I am not in the office or on vacation.

Avantages :

Zoom mobile is the best application when it comes to virtual meetings, as a Design Engineer I have to constantly communicate with my other team member, seniors, and also with the customer to understand a concept or to explain it to them by sharing real-time screen. With the help of the zoom mobile application I can attend any meeting online from anywhere I just need My mobile Phone and Internet Connectivity. Zoom is very reliable it does not take many resources in a mobile phone and it can Run in the background and it also runs smoothly even in slow-speed connectivity when other peers' comparison software’s stuck or lag. Another great feature of zoom is security. For every new meeting topic, you can create a different meeting ID and it can also be protected with a unique password. Also, the host has more control over the ongoing meeting.

Inconvénients :

While sharing a screen you or your mate can annotate on-screen this feature I use a lot and I like the most. Also, we can view other peers' computer screens on a mobile phone makes it more exciting.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Design graphique, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great app! The very best for virtual meetings and communication.

5,0 il y a 3 ans

Commentaires : Zoom has made meetings and business discussions convenient in my organisations extremely convenient for all workers. It's spectacular video and audio quality has made physical meetings in my organisation redundant. It has allowed me and my team's members to works remotely with great ease.

Avantages :

Zoom is very easy to set up and does not require any technical knowledge to set up in an organisation. The sign-up process is very simple and straightforward. One of the most helpful features which is missing from other video conferencing apps is the option to record zoom meetings and store them in the cloud. The link to the recording can be shared with colleagues and co-workers who missed the meeting and they will be able to access and watch the meeting and know what what discussed. Also, Zoom has superior video and sound quality compared to other apps.

Inconvénients :

Currently, the only way to communicate with another participant is to send a message in the chatroom which can be read by all participants. There should be a way to privately communicate directly with other participants during a meeting without posting in the chatroom for all participants to see.

Eva
Teacher (É.-U.)
Gestion de l'enseignement, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Zoom is an onomatopoeia

5,0 il y a 4 ans

Commentaires : This is fabulous software performing beyond my expectations.

Avantages :

I have lived abroad and video called family for years and this allows for the most continued computer functionality while on a call. Using other software, my computer would slow down during a call, or a call would get interrupted if I tried to switch to other functions. This allows ease of sharing files, videos, and website use during a call. I love all the features! Screen shares, controlling others' screens, backgrounds, and sound filtering.

Inconvénients :

It would be nice if there were a way to reduce some of the sound filtration sometimes. Even if you check to not reduce background sound. If you want to play music and sing to each other, the music could be filtered out as background sound.

Omkar
Network analyst (Inde)
Équipement et fournitures de bureau, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Zoom -best used for professional online meeting

5,0 il y a 5 mois

Commentaires : I am using xoom for online meetings and scheduled events as well as for calling to the customers directly to the his/her cell number if we need any support or a distance. We mapped zoom with outlook so all meetings are being schedule via zoom meetings and also have zoom guest room facilty so its good at all.

Avantages :

I am using zoom for daily call with seniors customer and also with vendor while facing any issue with network or any other issue. We can record our meeting and also schedule meetings with customer with high quality audio and vedio.

Inconvénients :

Nothing to be disliked in zoom meeting it is best used by the organization

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Télécommunications, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

UCaaS solution that can outdo larger players in the market

5,0 l’année dernière

Commentaires : I really like Zoom Phone + Zoom Meeting so far. Part of our org still uses a different provider due to contract ties but i am evaluating moving whole org to Zoom in the next fiscal year.

Avantages :

I've used almost all leading UCaaS vendors, and what i like about zoom is its ability to monitor a line without needing for an active live call.

Inconvénients :

It's fairly new to the market and i have not experienced any issues. I will go back to review if i experience any.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Zoom Phone is good

5,0 il y a 4 ans

Commentaires : When we decided to go with Zoom as our meeting application the phone part of it was almost and add-on as a afterthought. Going forward it looks like we will be switching to Teams but we will still be using zoom phone

Avantages :

It's sImple to use and we got to replace our physical phones with a simple digital interface. Built in voicemail.

Inconvénients :

The pricing can be a little high for amount that it's used? How many of use really use the phone that much nowadays?

Evelyn
Operations manager (Guatemala)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoom Phone review

4,0 il y a 10 mois

Avantages :

It is easy to use and has a good price compared to other providers.

Inconvénients :

Limited numbers, and not easy to change. Local presence should be considered. Support for the Zoom phone system is limited.

Andrés
Andrés
Sales executive (Argentine)
Utilisateur LinkedIn vérifié
Emballage et conteneurs, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

No matter what device, Zoom Phone is there

5,0 il y a 4 ans

Commentaires : Zoom Phone is now our VoIP provider. It's cheaper, simpler and everyone knows it.

Avantages :

Zoom is now king of teleconferences. That's why the app is on every device on the market. You can hire this service for everyone on your company and no one is going to have a problem. Zoom Phone is based on software, that's why the audio is clean and no one will notice you are not on a regular phone. It's really easy to use, and everyone is now use to the app.

Inconvénients :

It doesn't support texting. If you have a problem, is really difficult to talk to a rep. Voicemails can't be configured to have their own shared box. Rumour has it that Zoom is not really safe.

pranay
software engineer (É.-U.)
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

its getting better day by day

5,0 il y a 2 ans

Avantages :

the video conferencing quality is great, never faced any issues

Inconvénients :

the User Interface could be a bit better

Alphin
Senior Recruiter (Inde)
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoom Phone

5,0 il y a 2 ans

Commentaires : The overall experience is too good.

Avantages :

The Zoom phone application is User Friendly, we can use in mobiles & Laptop also. we do have option for chatting as well. we can able to create groups for chatting. will able to sent important note to the partners. we will able to send documents in any type of format.

Inconvénients :

we are not able to do chat and voice call simultaneously.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marchés boursiers, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good basic functionality, familiar to many users"

5,0 il y a 2 ans

Avantages :

Recognizable to the vast majority post-COVID - Versatile application functions admirably - Email warnings assuming somebody has joined a gathering you're facilitating before you've sent off the gathering

Inconvénients :

I hate the UI; it generally feels like Zoom is intended to be the main thing tyou're doing while at the same time utilizing Zoom, though I'm typically working behind the scenes part of my gatherings. It isn't as advantageous to perform various tasks and multi-screen and some other gathering stages - Independent thing without covering apparatuses: we use Microsoft Teams principally for our gathering programming, and I partake in the way that it's important for our set-up of different items we're utilizing as a Microsoft-based climate. Assuming that Zoom was "important for" different projects I'm utilizing, I'd pick it on a more regular basis!