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Adit accélère la croissance du cabinet grâce à l'acquisition de nouveaux patients, rationalisant l'expérience des patients et automatisant votre front office.
Integrates well with Electronic Dental Software. Ease of response to reviewers across multiple platforms from one location.
We have not noticed any thing that was bad about the software.
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5 Stars for a truly collaborative marking partner
Avantages :
I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs! I think Adit must have plans to take over the market space for all things dental. It’s such a great way to simplify what could be contracts and systems from a large number of vendors.
Inconvénients :
Sometimes the newest features are a little rough around the edges at first release, but I so much appreciate the continuous new stuff they keep doing. And, they keep refining everything so the rough edges get smoothed out quickly.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Glenn, Wow, you blew us away with your review! Thank you for taking the time to leave us such detailed feedback. You caught us, we do have plans to take over! Your support and the backing of all of our wonderful clients makes it possible! We take all feedback to the table to constantly keep expanding and refining our product and services. We've officially launched 6 new modules and 25+ features in 2021 alone and there's more in store for 2022. Thank you for your continued support as we continue to build the #1 Dental Practice Management Software on the market.
New and Fresh
Commentaires : When we first signed on with the software we were very impressed with the ideas, vision, and direction of the company. After learning more about the software and its capabilities we realized there were things that were missing and things that could be improved. We simply communicated the information with the development team including the CEO of the company and right away they went to work and have been very responsive to our needs and feedback. I love that about the company and how open they are to suggestions. It makes it fun to work with them!
Avantages :
I enjoy using Adit since it seamlessly integrates with my practice management software. It is a platform that combines everything from the VOIP phone system, appointment confirmation, online reputation management, patient form management, patient payment solution, marketing, and finally analytics. As the CEO of my company, I spend most of my time working with analytics. They have done an amazing adding many layers to the analytics side and I thoroughly enjoy using it on daily basis. I plan and set my business goals around numbers so I appreciate the level of sophistication that comes with the data.
Inconvénients :
There have been many improvements more recently and most of my concerns have been addressed. However, I really would like to see the documents and forms that patients receive and fill out automatically upload into their charts instead of us having to download and upload them. That would be a huge time saver.
Lacking efficiency - Do not use for a busy dental practice
Commentaires : Awful. Run for the hill. If you are looking for something to help your practice, this is not it. It hindered our practice for months and we spent way too much time trying to make things better, or to get the things we were promised.
Avantages :
I am not sure that I found anything that I enjoyed about Adit. Over promised and under delivered. When asking for help, help would take weeks to months for things to STILL not be resolved.
Inconvénients :
Major lack of efficiency. We were told that it was integrated with Open Dental - this is not the case. The lag time was 15+ minutes for the communication between Adit and Open Dental. This is still in beta testing and we were not made aware of this. The entire company seems to work off of a scripted sheet- never really getting to the bottom of the issues and giving the run around
Alternatives envisagées précédemment :
Adit is top notch
Commentaires : Adit is EXTREMELY helpful with new patient acquisition. The ability to sort data and see, in real-time, what is happening at our practices is invaluable. Their reporting and support is really great too. A great partner to have for sure.
Avantages :
At first, I simply appreciated that the software allowed me to get rid of a lot of stand-alone products that I was having to log into and maintain (and pay for!) But they keep us because of the ease of use and frequent upgrades and improvements. Their response time and customer service is a welcome bonus too.
Inconvénients :
As a long time user, I went through a lot of the growing pains associated with a new platform. There were moments of updates and learning curves that came rapidly, not sure that necessarily a “con” though. I obviously don’t mind it too much if I’m still a satisfied customer.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Jenn, First off, thanks for trusting Adit for the past 2 years! Our platform has undergone many updates with adding 6 new modules and over 30 new features in 2021 alone. It felt like things were changing fast, because they were! Thank you for sticking with us as we made improvements to our platform and introduced new features. We hope those features have proven their value to you and your practice! Thanks for taking the time to leave us such detailed feedback!
Adit review
Commentaires : Adit has addressed my issues promptly. Every time I file a bug report, I am contacted by a Team member and my concern are addressed immediately.
Avantages :
Consistent Reliability and functionality e.g. Online appointment and Text Messaging. Adit is consistently working hard to introduce new features for the customer. Very reliable in tracking phone calls and request for appointment
Inconvénients :
Text Messaging should be enhanced to match SolutionReach & Lighthouse feature set.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Sohail, Thanks for taking the time to leave us such a detailed review! It's been a pleasure to serve you over the past 2 years. Consistency, reliability and functionality are three major pillars of our company and it's reassuring to know that they are also the reasons why you continue to trust us with your practice. Thanks to your support and our team's hard work, we launched 6 new modules and over 25 new features/enhancements in 2021 and there's more to come next year! We've relayed your text messaging feedback to our Product team and they would like to hear more from you about how you think this feature can be enhanced. If you could send some details to product@adit.com we'd love to collaborate with you on this. Thanks for continuing to choose Adit!
Great Software
Avantages :
The price to value ratio is amazing and they continue to add new features at no cost! the software is easy to use, and it's very helpful to have all the tools you need for patient communication in one place.
Inconvénients :
It's not always easy to navigate the settings, and some of the features the software has to offer. Improvements are implemented pretty fast though. Lately, the hold times for the support team have been rather long.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Yana, Thanks so much for taking the time to leave us some constructive feedback! We're so happy to hear that you're seeing the value for your practice's money with Adit. We set out to develop a complete software that brings our customers the most bang for their buck and your comment lets us know we're definitely achieving that goal! We're sorry to hear you've been experiencing longer hold times. We've found that this can happen when customers call our main line rather than their direct POD line. We've notified your CSM and they're going to reach out to ensure you have the direct number. Thanks again for your feedback and for being a wonderful customer over the past 2 years!
Why you should choose Adit!
Avantages :
Love Adit because they made and the process to get a new website very easy. The monthly updates on SEO and pay per click is great because they show how we're improving each month and also record the calls and coach on the calls that we don't convert so our team to go back and reach out to the patients to see if we can convert them. Great benefit! It also tracks missed calls which have been very helpful!
Inconvénients :
The Adit phones don't have all the capabilities/features as Weave does so we still have that cost so hopefully, they'll keep updating their features so we can use Adit for everything.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Jodee, Thank you for taking the time to leave us a review and we appreciate your detailed feedback! We're happy to hear that our calling features have been so valuable to you especially for training. We recently released new features that you should check out if you haven't yet: Call Parking which lets you place a call on hold on all phones in your office, so another team member can pick up a call on a different phone. Missed Call Texting which is a handy feature that sends a customized text message to anyone who called in from a cell phone and you missed their call. We're constantly evolving our product and services to meet the growing needs of our customers. Your feedback keeps us sharp and on the right track. Thanks again!
Adit
Avantages :
Adit has been a great addition to our office. We use on a daily basis for confirmations as well as messaging with patients. We find the ease of communication to be very helpful. It is nice to have someone working on our patient portal to be sure it matches our online profile within Google. Customer Support has been great, anytime I have a question they are quick to respond.
Inconvénients :
Adit is still new and coming up with new features and designs. They have a lot of reports for office productivity but you cant print them. There is room for improvement in ease of use and transportability among the platform and our dental software.
Good company and features
Avantages :
Comes with services already like srp and site development. Lots of analytics
Inconvénients :
Occasional bugs. They fix them though after given feedback.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Ravi, We love your straight forward reason for switching to Adit! "Adit was better" says it all! We recognize that there are occasional bugs as with virtually every platform out there, and it's feedback like yours that keeps us accountable to make sure we're delivering the best product and services to you and all our clients. Analytics is also another way we stay transparent and we're happy to hear that's a positive part of your Adit experience. Thanks for taking the time to leave us some feedback and for being a great client for the past 2 years. We strive to keep being better and keep getting better for you!
We've been using adit for over 2 years and its helped our company grow significantly
Avantages :
It's our do it all software for checking our metrics to getting patients in the door and also for advertising and setting up our websites. They have a lot of experience and every step is really easy to accomplish to help our business grow faster.
Inconvénients :
not applicable because I was skeptical at first using a software that does everything but thats the least of my worries now
Adit SEO services are a joke, contract is sneaky- they make it hard to leave
Commentaires : Initially I was pleased with pricing compared to Weave, but I am now realizing that they always intend to be lower cost inferior option. I am not seeing return on investment so I want to move my business to Weave. I was told verbally that we were no longer in contractual relationship (month to month) but now that we have informed Adit that we want to move our account to Weave they showed us a line in the contract that says they can renew contract automatically for 1 year. I don't like feeling stuck, and I am not happy with the deception
Avantages :
Appointment scheduling through website is efficient
Inconvénients :
Adit SEO Services are outsourced to people that do not understand dentistry. Their idea of SEO is to post monthly articles to your Google profile. The articles appear to be produced by artificial unintelligience. I have found this to have absolutely ZERO impact on website rankings and new patient numbers.
Terrible
Avantages :
I thought the phones but they only work half the time!!!!
Inconvénients :
EVERYTHING! We have had nothing but problems.
Réponse de l'équipe de Adit
il y a 2 ans
Hi Tonya, we are so sorry you and your team had a negative experience with our platform and services. It's never easy to hear that a customer regrets choosing us, not just because we did not live up to expectations, but because it means we inconvenienced you. At Adit, we believe in transparency and doing the right thing even when it's hard. This includes taking feedback like this and using it to fuel our collective mission to make life easier for practices and teams like yours. We hope you were able to find a software that exceeds your expectations and is a good fit for your awesome team. All the best to you! - The Adit Team
Adit is Great
Commentaires : They do a great job of managing all of the marketing and SEO for your. Any issue is solved quickly and efficiently.
Avantages :
Product is easy to use. Their team makes it easy to manage all aspects of marketing.
Inconvénients :
We have not noticed any thing that was bad about the software.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Moe, Thank you for your kind words! We can't wait to relay your A+++ customer service rating to our team. Your feedback lets us know that we're achieving what we set out to do which is making it easy for doctors and their teams to manage all aspects of their practice in one, easy-to-use platform. Thanks again!
Great website and software service
Avantages :
We love the website adit made us, great and personable customer service
Inconvénients :
I don’t have any complains about adit, they’re great in all their services.
Adit review
Commentaires : Adit has been a good help and it makes us aware of where we can improve and has helped us keep in better contact with our patients.
Avantages :
The texting option and the overview of production
Inconvénients :
Online scheduling...it doesn't work well. People think they have an appointment when it is not completed sometimes.
New Adit customer
Commentaires : amazing so far
Avantages :
the price is awesome compared to weave, with weave all the features we needed were an additional fee and with adit it has everything and more for less
Inconvénients :
nothing yet, were new customers but we dont feel like there will be anything we dont like
Adit
Avantages :
We love the patient forms that can be emailed to the patient and filled out without the need for them to be printed out. Also love the automatic appointment reminders and the option to book new appts online.
Inconvénients :
Sometimes as new features are rolled out the process can be glitchy.
Using Adit for over 1 year!
Avantages :
Using adit for all the integrated services is very beneficial to our goals.
Inconvénients :
Not much, because everything is great. If i ever have a concern, they usually resolve it really fast.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Freddy, We can't thank you enough for the kind words about Adit. Your review means a lot to us and lets us know we're on the right track! We're excited to pass on your feedback about our stellar Support Team's efficiency. We look forward to serving you and your team for another year and beyond!
Highly recommend Adit
Commentaires : Adit frees up the time for reception to work on other tasks
Avantages :
I like that Adit confirms our patients appointments for us and sends them Happy Birthday messages
Inconvénients :
We have not had any negative experiences with Adit.
Réponse de l'équipe de Adit
il y a 3 ans
Hi Navjot, Thanks for leaving us a review! So happy to hear that your experience with Adit has been a positive one so far and that your reception team is getting more time back in their day. Adit's automation features like appointment confirmations and birthday messages play a large role in saving time and it's great to hear that they've been so useful to you. Thanks again for your feedback!
Pozative has helped tremendously in getting our patients to leave us positive reviews
Avantages :
The software is easy to use and it didn't take long to show my front desk staff how to use it. I'm also able to log in to make sure they are sending the pozative review text messages to the patients. In addition, its method for preventing negative feedback by catching upset clients internally first and allowing us to address any complaints is brilliant.
Inconvénients :
After using the product for some time now, I haven't found any significant cons or issues with it at all.
Adit Tech
Commentaires : It has been really good
Avantages :
Ease in using the software and like the accuracy
Inconvénients :
I would like to eventually have e scripts on the software
Should have started with Adit sooner
Commentaires : Everybody has been helpful, knowledgeable and solves our issues.
Avantages :
Technology features that integrate with our current software. Ease of patient registration which saves time of our front desk. Great support team.
Inconvénients :
All the features are not active yet. They are still new with the technology bundle, but they are constantly enhancing the service, but its not all there yet.
Excellent app
Avantages :
Confidentiality , ease of use , me & my staff love that software because it give us a feedback & control about what is being posted on our online pages
Inconvénients :
Nothing really , me & my staff love that software because it give us a feedback & control about what is being posted on our online pages
Inspire Dental- Review
Commentaires : Missed claims, marketing and lower merchant fees
Avantages :
Its very user friendly and easy to navigate.
Inconvénients :
Adit pay has some issues in regards to reporting, its also very slow when it comes to loading the patient information.
Getting more reviews
Avantages :
Our staff like the ability to respond directly to positive reviews. We like the patient interface as it allows us to get feedback as well
