Avis clients sur RMS Cloud

One of the Best Reservation softwares!

Commentaires : This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Avantages :

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Inconvénients :

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

great features, cumbersome to use, set up is a nightmare

Commentaires : As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Avantages :

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Inconvénients :

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Great Support

Commentaires : Overall RMS is pretty good because I have learned now on how to use it and find it pretty comprehensive. I then train my staff. I don't call support that often. I find that my staff only want to know what is relevant to their jobs and don't want to take advantage of any of the other functions that could be super helpful. But at least one person in the office knows how to trouble shoot most issues.

Avantages :

I find that RMS has a lot of capabilities, but we don't necessarily use all of them. The main thing I find challenging is the Tarriff manager. I seem to have a lot of trouble with connecting with different OTAs. It's not perfect, but I don't know if any of them are. The support desk is very good at helping me troubleshoot problems and most of the time, we find a solution. I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.

Inconvénients :

Not enough training- would like options to go to a local workshop or class. Even if there was one in another town, I would really want the option to go there to learn more. There seem to be new features all the time, but no one to show us how they work.

RMS Training or the lack of!

Commentaires : New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Avantages :

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Inconvénients :

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Love RMS product and staff

Avantages :

Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).

Inconvénients :

Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.

Be Patient!

Commentaires : The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Avantages :

Functionality, cloud based. The layout is user friendly.

Inconvénients :

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Once they have you...

Commentaires : Overall it is useful. it does not deliver as promised

Avantages :

The features that were promised but never attained.

Inconvénients :

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

WE love RMS and wish we had switched sooner!

Commentaires : Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Avantages :

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Inconvénients :

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Exceptional Service on a Sunday Morning

Commentaires : Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding.

Avantages :

Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Inconvénients :

Bulk deposit and cancellation rule entry

Appreciation for RMS platform

Commentaires : Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to [sensitive content hidden]
He helped set it up in the new company from scratch

Avantages :

Ease of connection to OtA and rate fixing across platforms

Inconvénients :

Mobile version can be worked on it is a little hard to use now

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Commentaires : Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Avantages :

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Inconvénients :

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Support that really works!!!

Commentaires : For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Avantages :

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Inconvénients :

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Review of Support

Avantages :

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Inconvénients :

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

Manual

Commentaires : I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Avantages :

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Inconvénients :

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

RMS Hospitality Cloud Review

Avantages :

We liked all the reports you had to offer

Inconvénients :

Not user friendly. It is not as forgiving software if there are mistakes.

Simple tasks are easy

Commentaires : Great to use day to day for reservations.

Avantages :

Day to day is easy to use to enter in reservations details and use for simple tasks

Inconvénients :

Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

RMS Cloud Review

Avantages :

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Inconvénients :

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

Manager

Commentaires : RMS cloud is accessible from different devises, I can access from home or when I am away from work.
This makes it an invaluable tool for our motel.

Avantages :

I find this software very easy to use and to train new employees

Inconvénients :

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

rms

Avantages :

The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue.

Inconvénients :

that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos. double endling the data has you need to see how much you have to charge (especially if you had cc fees manually) If we could see the entire card instead of the last 4 digits it will be so much better.

great product

Commentaires : fantastic

Avantages :

service is the best part of this software

Inconvénients :

function, being using it for 6 years, still learning

Support

Commentaires : Support has been great! [SENSITIVE CONTENT HIDDEN] has always taken extra time with sharing his knowledge and getting information to us!

Avantages :

[SENSITIVE CONTENT HIDDEN] has been a great asset to me learning the system. I have requested training but do not get responses from looking into scheduling time with a personal session. If we could please have someone contact us, our [SENSITIVE CONTENT HIDDEN] would like for us to receive training from RMS.

Inconvénients :

Doesn't seem to be addressing our needs for a campground/RV

Good job RMS

Commentaires : very good.

Avantages :

This is easy to use. Great help from help desk from people who I can understand.

Inconvénients :

Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers.

Eventually I believe that this will all be worth it.

Commentaires : Support are great, always extremely knowledgable

Avantages :

It is easy to use once you get used to it. With all the changes it will last well into the future

Inconvénients :

At present there is a considerable lag and with the changes it can become frustrating

RMS Rocks!

Commentaires : This software has enabled us to increase our profits and customer goodwill!

Avantages :

The feature we love the most about RMS is the real-time online booking! If a customer is booking online, customer service cannot access that particular site in the system. It has prevented double bookings which with other campground software was a nightmare!!! We also love the employee controls. It provides for amazing accountability and prevents errant discounts from being given.

Inconvénients :

The rate structure is hard to work with and requires a lot of attention to detail.

RMS Super User

Commentaires : I go back to the original version (not on line version) & use original when the on line version is running to slow

Avantages :

Pros: I like the ease of booking & the quick look to see the # of bookings

Inconvénients :

Cons: When using the on line version - it's very slow Cons: All the Correspondence we entered on the on line version don't show up in the original version we used to use . I go back to the original version (not on line version) & use original when the on line version is running to slow