Avis clients sur Halo Service Desk

par Halo Service Solutions

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Note moyenne

  • Note globale
    4,9/5
  • Facilité d'utilisation
    4,9/5
  • Service client
    5/5

En savoir plus sur Halo Service Desk

Halo Service Desk is a single solution to centralise communications.

En savoir plus sur Halo Service Desk

7 avis affichés

Dennis S.
Quality Management Representative
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/04/2020

"Super Support tool and team"

Commentaires: Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.

Avantages: The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.

Inconvénients: The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.

  • Source de l'avis 
  • Publié le 19/04/2020
Stuart B.
Technical Director
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/03/2019

"Hands down the best helpdesk system available"

Commentaires: The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.

Avantages: Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.

Inconvénients: Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.

  • Source de l'avis 
  • Publié le 19/03/2019
Carlos H.
Director
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/02/2017

"NetHelpDesk review"

Commentaires: Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Avantages: Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Inconvénients: I have nothing negative to say about this product

  • Source de l'avis 
  • Publié le 20/02/2017
John C.
Head of IT
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/12/2016

"NetHelpDesk Software"

Commentaires: We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

Avantages: the support staff and ease of use

Inconvénients: we didn't start using it sooner

  • Source de l'avis 
  • Publié le 07/12/2016
Wojciech M.
CEO
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/05/2020

"Best help desk software !"

Commentaires: We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !

Avantages: The Halo service desk gives us ability to have full view for all actions done by our technicians.

Inconvénients: Nothing, it's just working ! There is nothing that I can write wrong about Halo.

  • Source de l'avis 
  • Publié le 22/05/2020
David K.
Enterprise Support engineer
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/03/2019

"Best Support software for MSP"

Avantages: Their latest web version is one awesome, the navigation, user interface and speeds are exceptional

Inconvénients: The new version hasn't yet incorporated contract management. this shouldn't be an issue though

  • Source de l'avis 
  • Publié le 07/03/2019
Mav S.
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 11/01/2017

"Great software"

Commentaires: Easy to use and does everything required. After trying out a number of help desk software offerings, this one finally does everything we need and much much more. With further bespoke development options if ever required. This truly is a great product, with an brilliant support and sales team behind it.

  • Source de l'avis 
  • Publié le 11/01/2017