Avis clients sur Prophet CRM

Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees

Commentaires : je l'utilise avec le cloud

Avantages :

Prophet CRM outils de gestion sur le cloud permet de personnaliser les donnees

Inconvénients :

le logiciel Prophet CRM n'est pas trop en crm

Very User Friendly

Commentaires : Prophet is one of the more user friendly CRMs I have ever dealt with. Customizable and easily accessible without having to open up any additional programs is a huge plus. We use it for tracking our marketing and client service operations and has been working out quite well.

Avantages :

The ability to customize pretty much any field is a definite highlight of this program along with the ability to export into Excel and create spreadsheets with any of the given information within Prophet is a true timesaver.

Inconvénients :

Since the program is geared towards more the sales efforts within a company, not all of the features are able to be manipulated in a way to pull the built in reporting features.

Very Highly Recommend

Commentaires : We have been using Prophet since 2006, and it has definitely helped us track clients and maintain relationships over the years.

Avantages :

Super easy, love that it integrates directly with Outlook.

Inconvénients :

A couple of reports that I need are not available, but overall it meets all our needs.

Sales

Commentaires : Its what we have.....

Avantages :

It has all the clinics we physically put there.

Inconvénients :

Very hard to navigate and create leads. It doesn't have a pop-up for new leads or reminders for leads. Very difficult to create a quote.

Prophet helps make us PROFIT.

Commentaires : It has been a great tool for us to establish target accounts and target markets with the touch of a button.

Avantages :

Daily upkeep of contact information and account details.

Inconvénients :

Duplicate accounts - system should recognize duplicands and not allow them.

Prophet CRM Keeps You Organized

Avantages :

I like how your files are easy to find and keep sorted with the CRM. And the customer support is phenomenal!

Inconvénients :

The only thing is that if you have a lot of files saved on the CRM it can be a bit sluggish to start up.

Good But Could Be Better

Commentaires : Required by my company. Tracking opportunities and when they will close is a benefit

Avantages :

The ability to Track Opportunities and their anticipated Dollar Value. Also Close Date communication with senior management

Inconvénients :

Contacts have no option for Team members that are not employees of the Opportunity but may be Primary Contacts

a simple CRM

Commentaires : Good Product, helpful tech support

Avantages :

The best feature of Prophet is that it is easy for anyone to understand and customize

Inconvénients :

I have not had the time to set up the advanced reporting capabilities. It is not integrated into our ERP.

Best CRM and most complete, simplistic and priced right.

Commentaires : Best of several CRM programs we tested.

Avantages :

A.ount of data we can input and manipulate and move to Excel reports.

Inconvénients :

Nothing, it fits all of needs in our industry

Prophet CRM Review

Commentaires : I'm fairly pleased with using Prophet. I think it is very useful to our organization, but could also benefit from a few updates (loading/searching speed, and the link between task and the case page.

Avantages :

It is a great way for everyone in the organization to be on the same page regarding the different files we all handle.

Inconvénients :

I find that though useful, the system is very slow compared to managing a diary using OutLook's calendars. I think the extra time it takes to load/open a case deters people in our office from fully embracing the software. Another recommended improvement would be for the created tasks to link back to the prophet case entry. Currently when we input "next action", and then put in the next step date it will create a task for that user, but when task that was created is altered to update the due date it is not reflected in the prophet case manager.

Some technical pieces need improvement

Commentaires : Overall I probably would not recommend the product for a sales team that requires high dials and quick search results.

Avantages :

I like that it communicates well with Outlook ( when the connectivity works)

Inconvénients :

There are delays in searching up opportunities ( example: when you delete a prior search term, the system has to then pull up the whole book of opps each time. This causes a lag. Same with clicking "save and close" sometimes the button takes up to 25-30 seconds to recognize the mouse.

Prophet CRM

Commentaires : Very good and we should look at putting another employee on the system.

Avantages :

The ability to tie it into my Outlook customers.

Inconvénients :

The fonts can not be changed and are too small. I had a support person look into the problem, but he couldn't fix it.

NSE Prospective

Commentaires : Very Good - i like it.

Avantages :

Its connectivity with Microsoft Office Suite.

Inconvénients :

The email features could be better particularly capturing the email activity in the notes.

Easy to use- effective

Commentaires : We use it everyday as a team, overall I am happy with the program and do not want the company to change our CRM system.

Avantages :

Easy to use, can populate into excel spreadsheets. Efficient. good value, support has been great.

Inconvénients :

It tends to crash Outlook. It's back-end system is finicky and errors out... can be unstable.

Simplicity and Accuracy

Commentaires : Tracking sales activities and remaining in contact with customers was problematic. Prophet helped to alleviate the issue. Training users was simple.

Avantages :

Installation is simple and it ties into Outlook for tracking activity and tasks by customer. As a user we can modify Prophet to meet our needs, not change our existing system to fit a CRM system

Inconvénients :

It sometimes causes issues with Outlook, although minor, are inconvenient

Don’t use

Avantages :

Nothing , unintuitive and slow . Clunky , sales personnel will hate and dread .

Inconvénients :

Everything , it is slow , unintuitive and slows down sales process .

Amanda H

Avantages :

I like that I am able to use it within outlook. Being able to customize and filter for specific data is very helpful and speeds up the amount of time to get those reports out.

Inconvénients :

The amount of time it takes to generate a report. For me it seems to be slower than my other colleagues.

Prophet Pros and Cons

Commentaires : It is an excellent centralized data base for our entire company.

Avantages :

The ability to track sales and possible new business throughout our company makes it easy to stay up to date with what is going on.

Inconvénients :

Sometimes it doesn't like to work right away when used through outlook.

Prophet is my daily work best friend

Commentaires : from the beginning, the install all the way to service dept they have been awesome

Avantages :

Ease of use & daily reminders to keep me on track

Inconvénients :

Cant automatically email numerous emails

PCI New

Commentaires : Overall good, but it is still early for me, about 1 month

Avantages :

The software is relatively easy to learn

Inconvénients :

Prefer if Opportunities would appear without having to do a search when looking at Company or Contact records

Prophet

Commentaires : Great CRM that is easy to use

Avantages :

easy to use and the customer service is amazing

Inconvénients :

Some glitches in setup, otherwise no cons

Overall great but not for everyone

Commentaires : Overall this is great but if you're organization uses Macs then maybe this isn't for you.

Avantages :

It is very easy to use and price-wise, it's cost efficient. Links to Outlook very well and scans other applications like MailChimp within your MS Outlook program to assist in future marketing opportunities. Customer service is also great - very quick to respond.

Inconvénients :

In order for it to run properly, you must be running the most recent version of MS Outlook. If you use Mac computers then you're going to have a headache working around to get Outlook to run on your system and use this program with ease.

Software sucks

Commentaires : Prophet sucks

Avantages :

Absolutely nothing , too many conflicts with other programs

Inconvénients :

Everything, too many conflicts with other programs

Gets The Job Done, Crashes A lot, Customer Experience Was Very Bad

Avantages :

Integrates into Outlook very well. I liked being able to connect the company and the people involved with the project. I created multiple departments that all have their own custom tabs so people can keep track of the information they need. Customizing the views is nice to get a quick glance of what you are working on and it exports to excel.

Inconvénients :

Outlook crashes a lot. We have new machines with Outlook 2013 and everyone in the office is having trouble. There is also no dynamic ability to move the project through any stages. You can't exclude null or not null values in the views which forced me to add more fields and make everything more complicated so projects didn't show up or would move off people's views once they were done with their portion. If you plan to host on premise there is still a lot of development work that needs to be done to get things working smoothly. They don't use their own software for the analytics tab and need to fully understand the limitations before signing contracts.

Great CRM. Easy to use and train Users.

Avantages :

I really liked the ease of training users on it and how quickly they can pick it up and start using it day 1 after only an hour or so of training. Their Account Management staff and Tech Support are outstanding to work with and very thorough in explaining the software to you and the users. Donnita Weese supports our team as an Account Manager and she is great, couldn't have asked for a better representative to help my team.

Inconvénients :

There is not a lot that I do not like about Prophet. I have some functionalities I would like to see added to improve it or that would fit our team better. Biggest complaint I hear from our users is the speed of uploading their leads when first opening their contact or company manager windows.