Avis clients sur BOSS811

par BOSS Solutions

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  • Facilité d'utilisation
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En savoir plus sur BOSS811

BOSS811 est une solution cloud de gestion des cas d'assistance en un seul appel pour les municipalités, les services publics et les services de localisation qui gèrent les demandes d'excavation.

En savoir plus sur BOSS811

8 avis affichés

Ronald B.
Director of IT
Administration publique, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 31/03/2021

"This product improves asset management and service desk workflow"

Commentaires: We have a great relationship with BOSS and we use the product for many of our organizations workflows.

Avantages: The ability of the application to accommodate existing business rules is excellent. The company has also customized the product to fits our needs for a reasonable cost. Support is also treated like an important service they provide to us as a customer.

Inconvénients: At this point the leadership of BOSS has addressed all features that we needed in the product.

  • Source de l'avis 
  • Publié le 31/03/2021
Aaron L.
Operations Manager
Équipements publics, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/08/2020

"BOSS811 Locating Software- Great Product"

Commentaires: BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Avantages: Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Inconvénients: The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

  • Source de l'avis 
  • Publié le 19/08/2020
Glenn S.
Supt. II
Équipements publics, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 17/08/2020

"BOSS811"

Commentaires: Great product, they just did not win the bid this time.

Avantages: Great prices to start. Easy to use with our GIS maps.

Inconvénients: Loved the product but they were not the low bid on service award.

  • Source de l'avis 
  • Publié le 17/08/2020
Matt H.
Manager of Damage Prevention
Équipements publics, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 01/04/2021

"Ticket Management Software"

Commentaires: The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Avantages: The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Inconvénients: Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

  • Source de l'avis 
  • Publié le 01/04/2021
Anthony P.
GIS Analyst
Équipements publics, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/03/2021

"Easy to use, cloud-based software automates and manages your 811 tickets with ease"

Commentaires: BOSS811 sets a high bar that all software is now compared to.

Avantages: The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Inconvénients: The cost is a little high, but worth it.

  • Source de l'avis 
  • Publié le 31/03/2021
Jason D.
Director Public Works
Administration publique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/08/2020

"Very good software for managing tickets"

Commentaires: I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Avantages: We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Inconvénients: I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

  • Source de l'avis 
  • Publié le 13/08/2020
Tim H.
GIS Manager
Équipements publics, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 13/08/2020

"BOSS 811 Review from one utility manager"

Commentaires: Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Avantages: The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Inconvénients: To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

  • Source de l'avis 
  • Publié le 13/08/2020
Randy Y.
Infrastructure Management Division Head
Administration publique, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/08/2020

"BOSS811"

Avantages: Ease of configuration. Saving staff hours in the future.

Inconvénients: Haven't found anything that is negative to report.

  • Source de l'avis 
  • Publié le 07/08/2020