Avis clients sur Chase Software

En savoir plus sur Chase Software

Cloud-based systems covering everything including job costing, resource planning,workflows,invoicing,automation & business intelligence

En savoir plus sur Chase Software

Avantages :

It also meets the needs as a project management tool which I require in my role. The customer service and support is also great.

Inconvénients :

In all fairness it could have been my lack of experience at the point that made the implementation harder. But once it was implemented our operations were really structured and data oriented.

Chase Software - Notes

Note moyenne

Facilité d'utilisation
4,6
Service client
4,9
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,1/10

Chase Software a reçu une note globale de 4,7 étoiles sur 5 d'après 59 avis d'utilisateurs publiés sur Capterra.

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Utilisateur vérifié
Financial Manager (Afrique du Sud)
Utilisateur LinkedIn vérifié
Entreposage, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Chase review

5,0 il y a 5 mois

Commentaires : Great experience

Avantages :

Ease of use and training availabity. Also the quick response times from the help desk.

Inconvénients :

Chase conversion to Excel not 100% user friendly

Réponse de l'équipe de Chase Software

il y a 4 mois

Hi. Thank you for taking the time to complete our review. We aim to keep our service and product offering on a 10/10 level. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Janine
Finance & Operations (Afrique du Sud)
Design, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Fountainhead Design

5,0 il y a 2 ans

Commentaires : We have been using Chase for a few years now, the support is superb, the Chase team is hands on and always willing to look at alternative solutions. The overall package works well for timesheet keeping, job profitability and building a history of clients and jobs.We moved to a different system but that never worked for our business and moved back to Chase. I would recommend Chase to anyone.

Avantages :

Very user friendly. The system works in all spheres of the business and allows you to have a overall view of all jobs in the system. The finance features are great when pulling financial reports it integrates effortlessly with our accounting package.

Inconvénients :

Currently there are features that we chose not to use on the system but the ones we do use we don't have any issues with.

Réponse de l'équipe de Chase Software

il y a 2 ans

Hi Janine Thanks for your kind words and a great review. It's great to have you back with us at Chase, we can't wait to share our new releases with you in the coming months.

Melanie
Head Template Division (Afrique du Sud)
Design, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase training

4,0 le mois dernier Nouveau

Commentaires : Resource planning is becoming more important. Costing and billing is great and works very well. Time tracking is user dependent so trying to work on that. Reporting is great

Avantages :

Yes it is easy to use. One has to explore as there is a lot of functionality that doesnt get used

Inconvénients :

More integration with teams - it would be helpful for task to go to planner in teams

Tumelo
Accounts Officer (Botswana)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Design Surgery

3,0 il y a 5 mois

Commentaires : Timesheet, job bags cost estimates, Purchase orders and invoices

Avantages :

The job bag tracking system, timesheet the status report is also good and user friendly

Inconvénients :

The financial and HR reports needs to be unpraded

Lumka
Finance Admin (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An entry level finance admin review

4,0 il y a 4 mois

Avantages :

The planning, being able to manage job costs and being able to pull out clear and concise financial reports which are easy to understand.

Inconvénients :

What I liked least about this software is that there isn't an app on Google Play or the Apple Store 😅

Réponse de l'équipe de Chase Software

il y a 3 mois

Hi Lumka. Thank you for your Chase review. Financial planning, managing job cost and accurate reporting are elements of our product we pride ourselves in and glad you see the value too. Please reach out to us if your satisfaction level ever changes. Enjoy the remainder of your day. Regards, The Chase Team.

Angelique
Operations Manager (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Chase Software Unpacked

5,0 il y a 2 ans

Commentaires : Overall we have seen an increase in effeciency, with proper training and process flows we have seen how it can show us problems and help us solve them before they become bigger issues. As with all software the data you put in is what you get out, so ensuring that your staff put the data in is key.

Avantages :

The features I like the most about Chase Software are the ease of use once you know and understand how the system works. The data that it gathers is really great and when you use Chase with Insight it offers some powerful analytics to help make business decisions.

Inconvénients :

The Con for me with this software is the set-up. You need to set it up really well in the beginning to get the data you need and if you are a company still figuring your business model or process flows out this can trip you up.

Réponse de l'équipe de Chase Software

il y a 2 ans

Hi Angelique Thanks for sharing such a thoughtful response with us. It's great to know you chose us and that all your hard work in setting up the system has paid off. As always, if there's anything we can do to help please get in touch and we'd be glad to be of assistance.

Nolene
Project Manager (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Software

5,0 il y a 2 mois Nouveau

Commentaires : Studio crew daily capacity.
Being able to see how much time was spend on a job.
...and many more benefits.

Avantages :

It is flexible and easy for new comers to learn to learn.

Inconvénients :

The way it exports to csv or excel. That it don't have a "white board" as we know it.

Réponse de l'équipe de Chase Software

il y a 2 mois

Hi Nolene. Thank you for taking the time to complete our review. Ease of use is critical in todays fast paced environments, thank you for acknowledging this attribute of Chase. Capacity planning and time spent goes hand in glove, glad we can make the glove fit the hand. We aim to keep our service and product offering on a 10/10 level. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Octavia
Admin Manager (Afrique du Sud)
Design, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Billing and Job management

4,0 il y a 3 semaines Nouveau

Commentaires : My experience has been very excellent, support team have the most effective way of assisting with issues.

Avantages :

Job tracking system, costings and billings is good and user friendly. Integrating to Sage was also very easy and manageable.

Inconvénients :

Had a bad experience with invoice template but support team managed to sort the problem as quickly as they could.

Joanna
Owner (É.-U.)
Mode et vêtements, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love how we can use this for resources

5,0 il y a 3 semaines Nouveau

Commentaires : I would rate it a 9/10.

Avantages :

I love the resources available within this software.

Inconvénients :

I think that sometimes there are too many offerings making it feel cluttered.

Danielle
Operations & Finance Assistant (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Chase Software

5,0 le mois dernier Nouveau

Commentaires : My experience has been exceptional

Avantages :

Easy to use with the best user guide for new users!

Inconvénients :

Export errors - if it can integrate with Sage

Muriithi
Accountant (Kenya)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A feature filled tool for total control over your advertising agency with great support

5,0 il y a 5 mois

Commentaires : - Chase endured we made what we expected to
- In the few instances we had variances they were more often favourable than not i.e. where we spent less than we expected
- Chase allows us to analyze our data. We know how much we make or lose from different clients, services, types of clients
- The thousands of job data in our control makes for a good basis for decision making

Avantages :

- Job budgeting and variance analysis: We always know what we expected to make and what varied from the expectation - I loved using the cost estimate because it integrated billing to clients and receiving supplier invoices. We rarely incurred unexpected costs as the cost estimate provides oversight of the budget. - Profitability modelling(on a job by job basis) - It had multiple features giving the user options in modelling its usage for their agency

Inconvénients :

- Integration took a while. It wasn't easy to learn in my opinion. In all fairness it could have been my lack of experience at the point that made the implementation harder. But once it was implemented our operations were really structured and data oriented. Over 9 years we have used to it manage thousands of jobs.

Réponse de l'équipe de Chase Software

il y a 4 mois

Hi Muriithi. Thank you for taking the time to complete our review. You're right. The value of knowing what to expect from estimated vs actual cost in the form of automated variances can't be overstated. Data captured in Chase does exactly that, it empowers you to make informed business decisions. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Sally
Group Financial Controller (Afrique du Sud)
Marketing et publicité, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use, fully customizable

5,0 il y a 2 ans

Commentaires : The Chase team have a can-do attitude. They have worked with me continuously to adapt their systems to the many changes that have arisen in our business, both on the process and reporting side. Turnaround on queries is fast and support is always available at crucial times.

Avantages :

Chase makes it easy to track and control every aspect of a job: from the quoting stage, to billing, tracking suppliers' orders and payments, internal and external communication about the job and capturing of time. Everything is done in one place! Menus are easy to follow, documents are simple to look up, progress can be followed by a series of tasks and charts. Access and integration to other systems is fully customizable. This system can be configured for both small and large businesses with the desired level of control in place every step of the way.

Inconvénients :

Currently there is a separate module for the BI portion of the product. Most general reports can be obtained directly from the main modules, but in-depth custom reports are obtained through a different module. Looking forward to when everything is available on one platform.

Réponse de l'équipe de Chase Software

il y a 2 ans

Hi Sally Thanks for your continued support and the great review you've shared with us. We're proud to be working with you and the Publicis team, and we can't wait for you to see our new releases in the near future!

Jackie
Account Manager (Afrique du Sud)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase software overview

5,0 il y a 2 mois

Commentaires : The experience is good. It's efficient and easy to use and whenever I get an error exporting etc, the team helps speedily.

Avantages :

The tracking of job numbers for me is the easiest way to track even the oldest job numbers that one needs to search for. The collaboration with Sage helps our accounting firm to do their jobs more easily too.

Inconvénients :

I unfortunately dont make use of evey aspect of chase because currently in my capacity we dont need it. maybe one day I will become more familiar with more aspects of chase.

Réponse de l'équipe de Chase Software

il y a 2 mois

Hi Jackie. Thank you for taking the time to complete our review. We aim to keep our service and product offering on a 10/10 level. Easily tracking job numbers and the statuses of these jobs is something we built purposefully - to quickly find the first to latest job created in Chase. Integration with accounting packages is another element we pride ourselves in. Making finance-life easier for agency and accountants. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Joanne
Traffic Manager (Afrique du Sud)
Conseil en gestion, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great features, easy to use and customise with fantastic support

5,0 il y a 2 ans

Commentaires : Excellent service and support - Chase was very willing to customise the software to meet our requirements and make our life easier

Avantages :

Wow there are so many features I love - 1. The planner - giving you an overview of everyone's work 2. The timer - which allows the resource to start a clock when they begin a job and then stop it so they capture accurate time 3. The ability to link Jira - so you can do everything once

Inconvénients :

When a resource captures the incorrect time or on the incorrect job - it is sometimes a mission to fix the time as you have to zero the time on the timesheet of the resource - you cant do it as an administrator

Réponse de l'équipe de Chase Software

il y a 2 ans

Thanks for your feedback, Joanne! Regarding your timesheet woes, Paul has been in touch to show you how our Timesheet settings allow you to easily correct or delete entries on behalf of others. If there's anything else we can do to improve your Chase experience please don't hesitate to let us know!

Kim
Project Manager (Afrique du Sud)
Design, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Chase Rules, others drools

5,0 il y a 2 ans

Commentaires : The staff are friendly, they know what they are doing.
A very professional and pleasant experience!

Avantages :

It's easy to use, the reporting is brilliant. Time capturing for staff is easy. Love the tracking of all docs, amendments, instructions etc - it helps give a fabulous post mortem on jobs. Search is easy

Inconvénients :

Some staff have had issues with locked timesheets.

Réponse de l'équipe de Chase Software

il y a 2 ans

Hi Kim Thanks for sharing a great review with us! It's always lovely to hear such positive feedback from our users.

roger
Traffic Manager (R.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase review -Integer hotspot 2022

5,0 il y a 7 mois

Commentaires : Overall EXCELLENT experience and cannot imagine functioning effectively without chase . Seamless opening of job bags and attach any external documents which is imperative especially know in these covid times with a lot of members working remotely .tasking and allocating work with ease and the ability to see immediate capacity with the resource planner function . Raising CE and ease of generating PO's ,invoices etc and especially having financial information instantaneously

Avantages :

Very simple an easy to use . Many feature which streamline all internal processes .. Customised for each Agency and its unique needs .

Inconvénients :

no real negatives i have experienced and need improvement on . have had some minor tech issues with Office 365 etc but these are quickly resolved

Réponse de l'équipe de Chase Software

il y a 7 mois

Hi Roger, Thank you for taking the time to complete our review. We aim to keep our service and product offering on a 10/10 level. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Yvonne
Head of Brand/Marketing (Afrique du Sud)
Comptabilité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase Software

5,0 il y a 6 mois

Commentaires : Overall experience has been impressive and the Account Executives and Support teams have been readily available to assist with refresher training and resolving technical issues.

Avantages :

This software has been crucial in the reporting and campaign management of our in-house creative agency process. The platform is user friendly and reports clearly outline the time allocations for each task.

Inconvénients :

The on-boarding process for new license users can be disjointed given our internal IT criteria.

Réponse de l'équipe de Chase Software

il y a 4 mois

Hi Yvonne. Thank you for taking the time to complete our review. Reporting is the backbone of decision making and we're glad we contribute positively towards campaign management, amongst other business elements. The world class level of support you receive from your dedicated account manager and our support centre is a part of our product offering that will never change and sets us apart from the rest. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Liza
Finance Operations (Afrique du Sud)
Production audiovisuelle, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Brilliant software

5,0 il y a 6 mois

Commentaires : I was tasked to customise Chase to be SOX complaint, which initially seemed like a daunting task . However the Chase team were great at ensuring my questions were answered fully, while giving throughout advice and insights on Chase functionality. The process landed up being seamless. We had training sessions & manuals made up for us. Chase is a world class platform, the functionalities are top notch and makes reporting super easy.

Avantages :

Easy to use, efficient, a few clicks gets the job done in literally seconds. Also the flow from one document to the next is so quick as it's all linked. Brilliant layout and flow.

Inconvénients :

Nothing I really enjoy using this platform.

Réponse de l'équipe de Chase Software

il y a 6 mois

Hi Liza, Thank you for taking the time to complete our review. We aim to keep our service and product offering on a 10/10 level. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Noluthando
Financial Accountant (Afrique du Sud)
Sports, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Finance Perspective

5,0 il y a 5 mois

Commentaires : So far the system is working best for finance, as we get to see when jobs are finished and get to prompt the production people that jobs need to be closed.

Avantages :

Segregation of Duties. The people who are responsible for the Jobs they create get to track the job's progress. Then finance gets to approve billing instructions, issue client tax invoices, approve suppliers and make supplier payments.

Inconvénients :

The production people who are suppose to get the feel and the know about the software, but always ask the finance people how the system works. Yet Finance are the last people in the chain of events.

Réponse de l'équipe de Chase Software

il y a 4 mois

Hi Noluthando. Thank you for taking the time to complete our review. Your patronage towards Chase and transparent review is highly appreciated. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Varsha
CFO (Afrique du Sud)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase Software Review

5,0 il y a 2 ans

Commentaires : Very Good. I have used it across multiple agencies that I have worked at.

Avantages :

I personally find it to be very user friendly. I also like that is has the ability to make the product bespoke hence allowing us to meet each clients specific needs. I also find the support and turnaround exceptional. We have manged to customize our reports to meet clients needs.

Inconvénients :

The only con I can think of the moment is that it does not allow me to add each clients discount structure individually but we are working on that.

Réponse de l'équipe de Chase Software

il y a 2 ans

Thanks Varsha, we appreciate your feedback and will continue working with you to improve wherever we can.

Amanda
Managing Director (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase Software Review

5,0 il y a 5 mois

Commentaires : Benefit: ability to translate and track billable hours

Avantages :

The best feature of Chase is the amazing support team - there are similar products in the market, at similar pricing but what sets Chase apart is the wonderful service we get for the support teams. Fast, efficient and very helpful.

Inconvénients :

Nothing to report on the negative - have only had positive reports from staff and personally find the system useful and effective

Réponse de l'équipe de Chase Software

il y a 4 mois

Hi Amanda. Thank you for taking the time to complete our review. Correct, using a world class application is one thing, receiving interstellar levels of support when required pushes your experience to an unmatched level. This is an element of our product offering we pride ourselves in. Please reach out if your satisfaction level ever changes. We welcome any Chase related requests or queries. Enjoy the remainder of your day. Regards, The Chase Team.

Michelle
General Manager (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

TAKE TIME TO LEARN THIS SOFTWARE TO ITS FULL POTENTIAL

4,0 il y a 2 ans

Commentaires : We have been using Chase for over 10 years and only just started using it for billing Client and capturing suppliers as well as integrated it with our PAstel Accounting .
Cant believe we didn't do this sooner, it has saved us time and printing a forest.

Avantages :

Chase software can be used to administer all jobs from beginning to end eg. From Cost Estimate to Billing Client and then financial reporting. So many functions. A great feature is that it can be integrated with accounting packages. Support is super efficient.

Inconvénients :

Although it is user friendly it could be a little more colourful.

Réponse de l'équipe de Chase Software

il y a 2 ans

Thanks Michelle, it's great to hear you're enjoying the finance features you've started making use of lately. If you're ever looking for more information about other features we recommend using then feel free to get in touch. We'd be glad to help!

Jode Reece
Traffic Manager (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase

5,0 il y a 10 mois

Commentaires : Amazing! I absolutely am a HUGE Chase fanatic and the support team are absolutely amazing.

Avantages :

Planner - it is the easiest and most effective project management tool on Chase.

Inconvénients :

If Chase and Teams could fully integrate, that would be life changing for project managers.

Andre
CEO (Afrique du Sud)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Overview

5,0 il y a 2 ans

Commentaires : Would never consider changing. We do ALL our finances and CE's for al our businesses on CHASE. Get really great support and willingness to embrace recommendations from Genevieve.

Avantages :

The service and support is fantastic. Being able to switch between my various businesses on the same page is great. Copy and paste functionality is a great time saver.

Inconvénients :

The dashboard leaves much to be desired and needs updating to a more user friendly interface. The settings menu is also confusing and difficult to use to access the many great features that you offer.

Réponse de l'équipe de Chase Software

il y a 2 ans

Thanks for your feedback, Andre. Genevieve has been in touch to share a bit more about our plans to improve the dashboard and we hope that you'll be excited with our new release! We appreciate the feedback and hope you continue to enjoy working with Chase.

Eunice
Account & Production Manager (Afrique du Sud)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Eunice @ TQ Review

5,0 il y a 9 mois

Commentaires : In the 9yrs I've worked with Chase. I'm a happy costumer and recommend it to most businesses. I absolutely adore it and I'm a Chase Campion today thanks to support and our lovely Chase Account Manager[SENSITIVE CONTENT].

Avantages :

Reporting is amazing, Timesheet management, CE's, Chase Notes.

Inconvénients :

OMG! the Traffic White. Is there no way that Chase can simplify this looking at other softwares like Monday.co, Trello, Asana etc. Have basic similarities or something.

Réponse de l'équipe de Chase Software

il y a 9 mois

Hi Eunice Thank you for your rating and overall positive review. We intend to keep you a happy customer for many years to come. We acknowledge your listed cons, in fact, it's something we've been working on. When our newer product is ready for release your account manager will definitely be in touch. Happy Chasing!