Avis clients sur Bigin by Zoho CRM

En savoir plus sur Bigin by Zoho CRM

Bigin aide les petites entreprises à se débarrasser des feuilles de calcul et à prendre facilement en main une solution de CRM (Customer Relationship Management) conçue selon leurs exigences.

En savoir plus sur Bigin by Zoho CRM

Avantages :

The product is very easy to use. Furhthemore a very effective presales assistance is provided.

Inconvénients :

It broke down several times. However, it finally worked.

Bigin by Zoho CRM - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,5
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,7/10

Bigin by Zoho CRM a reçu une note globale de 4,6 étoiles sur 5 d'après 189 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (189)

yves
CRM MANAGER (Côte d’Ivoire)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

tres bon

5,0 il y a 4 mois

Commentaires : top

Avantages :

Très bon logiciel pour la gestion des client dans les TPE ou PME.

Inconvénients :

on ne peut pas le connecter à une page facebook

Alternatives envisagées : Zoho CRM

Valery
Valery
Investisseur (Guinée)
Utilisateur LinkedIn vérifié
Capital risque et capital-investissement, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bigin au top

5,0 il y a 2 mois Nouveau

Avantages :

Application très bien conçue, simple à utiliser et idéale pour les petites entreprises. Bien personnalisable avec de nombreuses fonctionnalités indispensables pour le suivi des négociations.

Inconvénients :

Le service client est en anglais et parfois nous oriente vers des plateformes qui ne nous profite guère. Il est compliqué de changer les appels en appels entrants.

Guillaume
Consultant en stratégies digitales (France)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un CRM Efficace

5,0 il y a 10 mois

Commentaires : De la prise de contact à la vente, je pilote mon activité dans Bigin. Etant indépendant ce CRM adapté pour une petite entreprise me permet de presque tout faire. Sa connexion avec Zoho mail et Zoho meeting est un plus pour moi qui utilise également ces deux solutions.

Avantages :

J'aime particulièrement la simplicité d'utilisation et l'interface claire et efficace.

Inconvénients :

Une integration directe avec Zoho booking serait un plus.

Amit J
Amit J
CEO (Inde)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Very helpful for a small business

5,0 il y a 9 mois

Avantages :

Easy of set-up. Intuitive usage. Set-up help videos

Inconvénients :

Can apply only one filter at a time. Integrations with Facebook Ads requires third party tools like Zapier, which doubles your cost

Alternatives envisagées : Bitrix24

Pourquoi passer à Bigin by Zoho CRM : Ease of deployment and reasonable free trial period

Mili
Consultant (Inde)
Conseil en gestion, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

A easy to adopt CRM for small business

5,0 le mois dernier Nouveau

Commentaires : A sound quality cloud-based software with the flexibility and the most attractive is its pricing.

Avantages :

It's inexpensive and easy to use and a good buy for first-time users and non-technical companies.

Inconvénients :

The number of pipelines, inbuilt workflows are limited.

Alternatives envisagées : Zoho CRM

Pourquoi choisir Bigin by Zoho CRM : Costly for Indian market.

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : As first time user it is good choice to start.

Vidyashankar
CEO (Inde)
E-learning, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Review of Bigin

3,0 il y a 2 mois Nouveau

Commentaires : Good and can be better. We are taking multiple support sessions to make the effective use of Bigin

Avantages :

Ease of implementation which helped to go live in half a day.

Inconvénients :

Not robust yet as we face multiple glitches and getting it fixed then and there through the support team.

Stephen
Mr (R.-U.)
Services environnementaux, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent

4,0 il y a 2 mois

Commentaires : I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Avantages :

I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended

Inconvénients :

I would like contacts on a map for routing

Alternatives envisagées : Insightly, Pipedrive et HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM : Ease of use

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : It suited my use better than the rest and ease of use

Allan
CEO (Mexique)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best CRM Option for micro or Small Business

5,0 il y a 5 jours Nouveau

Commentaires : I have added a sales workflow that allows me to see where all of my prospects are, and I can schedule all my activities so I can keep my prospects moving through my funnel. Additionally, I have set up a dashboard with all the relevant data that I need to keep my business going.

Avantages :

The product is very easy to set up, you can have multiple configurable workflows, up to 10 new custom fields for each object, and an easy-to-configure dashboard.

Inconvénients :

My only observation is that this product is excellent for small businesses or individual projects. If you are looking to improve your CRM experience or add more value to your current strategy there are other CRMs that are more powerful

Alternatives envisagées : Hootsuite

Pourquoi passer à Bigin by Zoho CRM : less configurable options, best product for a small business like mine,

Utilisateur vérifié
Co founder (Inde)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best for startups with low budget but want to include technology

5,0 il y a 4 semaines Nouveau

Commentaires : Affordable in its category. Best for operations and sales. Great for customer relationship management team and has a lot of features that can be integrated via API

Avantages :

Easy to implement. Easy to navigate. Easy to use. Easy to onboard

Inconvénients :

A lot of features are paid and integration required seperate purchases. Webform can be better

Alternatives envisagées : HubSpot CRM et Zendesk Suite

Pourquoi passer à Bigin by Zoho CRM : Easy to use. Recommended by many. Credits for startups and small businesses

sreenivas
marketing head (Inde)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Begin your Business with Bigin

5,0 il y a 2 semaines Nouveau

Avantages :

Perfectly designed, and user friendly CRM

Inconvénients :

Email Marketing is a bit challening product

Alternatives envisagées : Zoho CRM et SugarCRM

Pourquoi passer à Bigin by Zoho CRM : Pricing

Inayathullah
Inayathullah
Business Solutions Manager (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to Use and Simple CRM for small businesses

4,0 le mois dernier Nouveau

Commentaires : Its a good and easy to use CRM especially for small businesses.

Avantages :

Easy setup, customizable and integration features for capturing leads

Inconvénients :

Little time consuming as per the standard flows

Alternatives envisagées : Insightly

Tudor
Director (R.-U.)
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Bigin is utile to your business

5,0 il y a 3 semaines Nouveau

Commentaires : Perfect Demo with all information required to curate my own Bigin dashboard. Flow of the software runs really well with our business and each employee has integrated it into their area of the business easily.

Avantages :

Full Flexibility in adaptation to your businesses needs and requirments In Depth details for clients/businessInterchangeable pipeline requirements

Inconvénients :

Maybe an additional dashboard for financials To integrate with additional software's that it currently does

Utilisateur vérifié
business head (Inde)
Utilisateur LinkedIn vérifié
Matériaux de construction, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best crm software

5,0 il y a 3 semaines Nouveau

Avantages :

it was easy integrated and migrated from previous crm

Inconvénients :

should include more free features in this software

Utilisateur vérifié
Owner (Allemagne)
Utilisateur LinkedIn vérifié
Agriculture, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Nice CRM for Small Companies and StartUps

4,0 l’année dernière

Avantages :

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month. Actually I'm just testing around, but it feels nice :-)

Inconvénients :

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

Alternatives envisagées : Agile CRM et HubSpot CRM

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : It was easier to set up and get it run. Also the pricing model seems to be very interesting.

Madhan
CEO (Inde)
Produits chimiques, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Low Cost CRM

4,0 il y a 11 mois

Commentaires : low-cost CRM with required options

Avantages :

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

Inconvénients :

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

Branden
President (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great beginner CRM

5,0 il y a 8 mois

Commentaires : Overall I have been very satisfied. There are a couple of key features that are needed to make this a true small business CRM solution but what is there works very well.

Avantages :

I like the simplicity and ease of use. Its email and automation features also give it a huge edge over other CRM platforms.

Inconvénients :

I really dislike the fact that there is no dedicated leads page. It makes it very difficult to differentiate between leads and normal contacts. It would also be great to see a phone calling automation added at some point.

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : The cost compared to the features you get. The value of Bigin is much higher than that of the other options.

Arlène
Health Care Consultant (Suisse)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

If you "live" inside your sales pipeline, this CRM tool is for you

4,0 l’année dernière

Commentaires : For the most part, I have had a good experience with Bigin

Avantages :

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Inconvénients :

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

Arowolo Daniel
Arowolo Daniel
FOUNDER/CEO (Nigeria)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The most simplest and easiest CRM system for small business

4,0 il y a 7 mois

Avantages :

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

Inconvénients :

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

Alternatives envisagées : Insightly et Freshsales

Arman
Arman
Marketing (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simple to use, Easy to set up and Everything an SME needs

5,0 il y a 9 mois

Avantages :

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

Inconvénients :

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

Alternatives envisagées : Zoho CRM, Freshdesk et HubSpot CRM

Stanley
Lead Data Scientist (Salvador)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Zoho Bigin CRM Review

5,0 il y a 11 mois

Commentaires : I think Zoho CRM solves my business problems, specifically the facility to add a new client and keep track of it.

Avantages :

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

Inconvénients :

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

Alternatives envisagées : Zoho CRM et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : The price

Habeeb
Habeeb
CEO (Nigeria)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simple yet effective

4,0 il y a 3 mois

Commentaires : Very good, it was easy to setup, easy to use and clearly displays progress/

Avantages :

Bigin is a simple yet effective tool. Very easy to setup and low learning curve. It helps us manage our sales pipe and easily see the performance of team members.

Inconvénients :

However the free version is very limited. That is where they can make a bit better.

Selina
Executive Assistant (Canada)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Tiny buy Mighty!

4,0 il y a 6 mois

Avantages :

Bigin is a great compact CRM with lots of functionality. The best part is the deals view and the dashboard. Really easy to track leads!

Inconvénients :

Limited popular integration options. Contact import requires a specific format.

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : Simple and less expensive

Ganesh
VP-Business Solutions (Inde)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simplified lead tracking for organizations of all sizes

4,0 il y a 10 mois

Commentaires : We are getting started with Zoho Bigin and so far very satisfied with the usage so far.

Avantages :

Zoho Bigin is a start-from-the-go solution and is very easy to set up and get running.

Inconvénients :

The UI for the application can be improved

Alternatives envisagées : Freshsales et Salesforce Sales Cloud

Pourquoi passer à Bigin by Zoho CRM : Cost, support

faith
sales/procurement manager (Nigeria)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

"The complete CRM package you can ever need"

5,0 il y a 2 ans

Commentaires : Quite good and offers value for your money, once one can get the hang of it, its smooth sail all the way, and once they can improved on it better, it definitely will be the stock Software for all management task

Avantages :

Bigin Zoho CRM makes business achieve organizational aims and objective a lot faster and manageable, from leads creation, marketing ,to finance productivity and eventually sales, every process is captured and monitored. whenever I get called upon for presentation my number one go to CRM is Bigin Zoho because it gives me comprehensive Report of my leads so far, solid email marketing and full automation of tasks when I don't have the time to repeat a task.

Inconvénients :

Despite the fact that I choose Bigin Zoho CRM, I am of the opinion that some features can be better improved on: Limited customer support, they don't really go the extra mile when one is faced with a problem also the initial set up can be tiring as it requires a lot entry to be done manually. More also when extracting data from excel sheet and a column or row variation occurs with Bigin Zoho CRM templates, it doesn't self correct rather it extract the data so and this may cause variation in data presentation if one is not careful.

Utilisateur vérifié
Founder (Norvège)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Replaced Pipedrive for a low cost

5,0 il y a 10 mois

Commentaires : Very positive. I can recommend it as a starter CRM for most practical applications.

Avantages :

Alot of you are asking me, what's the best CRM to use? I always answer: The one that you will actually use. If you are stuck on this question, my suggestion is to just GO. You can always migrate data into a new one as your needs (MOST DEFINITELY 100%) WILL change when you grow. Bigin, provides alot of value and lots of customs fields with Zapier integrations for a low price. This is a good Pipedrive replacement.

Inconvénients :

Workflows can be better explained, maybe even some sample workflows. More training videos.