Avis clients sur Bigin by Zoho CRM

En savoir plus sur Bigin by Zoho CRM

Bigin aide les petites entreprises à se débarrasser des feuilles de calcul et à prendre facilement en main une solution de CRM (Customer Relationship Management) conçue selon leurs exigences.

En savoir plus sur Bigin by Zoho CRM

Avantages :

The product is very easy to use. Furhthemore a very effective presales assistance is provided.

Inconvénients :

It broke down several times. However, it finally worked.

Bigin by Zoho CRM - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,7/10

Bigin by Zoho CRM a reçu une note globale de 4,6 étoiles sur 5 d'après 104 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (104)

Guillaume
Consultant en stratégies digitales (France)
Comptabilité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Un CRM Efficace

5,0 il y a 4 mois

Commentaires : De la prise de contact à la vente, je pilote mon activité dans Bigin. Etant indépendant ce CRM adapté pour une petite entreprise me permet de presque tout faire. Sa connexion avec Zoho mail et Zoho meeting est un plus pour moi qui utilise également ces deux solutions.

Avantages :

J'aime particulièrement la simplicité d'utilisation et l'interface claire et efficace.

Inconvénients :

Une integration directe avec Zoho booking serait un plus.

Jose Eduardo
Jose Eduardo
Ingeniero (Équateur)
Utilisateur LinkedIn vérifié
Équipement et fournitures de bureau, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Zoho Bigin CRM para empresas pequeñas y emprendedores

5,0 il y a 2 mois

Commentaires : Excelente

Avantages :

El precio y las funcionalidades que tiene la herramienta

Inconvénients :

Que carezca de de la herramienta de geolocalización y la integración con Whatsapp

Alternatives envisagées : Zoho CRM

Pourquoi passer à Bigin by Zoho CRM : Por el precio y la facilidad de uso y parametrización

Branden
President (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great beginner CRM

5,0 il y a 2 mois Nouveau

Commentaires : Overall I have been very satisfied. There are a couple of key features that are needed to make this a true small business CRM solution but what is there works very well.

Avantages :

I like the simplicity and ease of use. Its email and automation features also give it a huge edge over other CRM platforms.

Inconvénients :

I really dislike the fact that there is no dedicated leads page. It makes it very difficult to differentiate between leads and normal contacts. It would also be great to see a phone calling automation added at some point.

Alternatives envisagées : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : The cost compared to the features you get. The value of Bigin is much higher than that of the other options.

Natesh
Partner (Émirats arabes unis)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bad experience with Bigin

1,0 il y a 2 ans

Commentaires : It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Avantages :

Integration with GSuite Tasks / Calendar

Inconvénients :

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives envisagées : HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM : To ensure zoho books integration should work and felt natural extension

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : To ensure zoho books integration should work and felt natural extension

Réponse de l'équipe de Zoho CRM

l’année dernière

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful. As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

Ramanathan
Ramanathan
Founder & CEO (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Awesone experience with Bigin CRM by Zoho

5,0 il y a 4 mois

Commentaires : Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners.

Avantages :

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Inconvénients :

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

Alternatives envisagées : Pipedrive

Pourquoi choisir Bigin by Zoho CRM : Bigin CRM provides Better Value for money. More features packed inside reasonable prices.

Logiciel antérieur : Pipedrive

Pourquoi passer à Bigin by Zoho CRM : Great Value for money provided by Bigin CRM.

Arowolo Daniel
Arowolo Daniel
FOUNDER/CEO (Nigeria)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The most simplest and easiest CRM system for small business

4,0 le mois dernier Nouveau

Avantages :

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

Inconvénients :

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

Alternatives envisagées : Insightly et Freshsales

Andy
Owner (É.-U.)
Ressources humaines, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Bigin- no small CRM

5,0 le mois dernier Nouveau

Commentaires : LOVE LOVE LOVE the impact it is having on my business. We went from being 'sticky notes and spreadsheets' to an all in one robust platform literally overnight. And once we started using both the web version and the app- things are not falling through the cracks like they were at one point.

Avantages :

This product is extremely easy to use!! The out of the gate functionality is very intuitive to use and begin leveraging.

Inconvénients :

The only thing is to have a feature that lets you 'test' the functionality in a 'sandbox' before just jumping in with clients. We created a work around the just add our team as 'clients' and see how the functionality works before subjecting clients to 'learn as we go'.

Digvijay Pratap
Sales Head (Inde)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Happy with the Bigin.

5,0 le mois dernier Nouveau

Commentaires : I am quite satisfied till now.

Avantages :

Ease of Use. Systematic Tracking of Leads

Inconvénients :

You can make it much better from the UI front.

Alternatives envisagées : Freshsales

Pourquoi passer à Bigin by Zoho CRM : Ease of use. Affordability

Gheorghe
Gheorghe
Managing partner (Roumanie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Usability

5,0 il y a 3 semaines Nouveau

Commentaires : it is very easy to use and useful for controlling the workflow for sale.

Avantages :

Simplicity, usability, user interface friendly.

Inconvénients :

Integration are not fully under admin control to reset it.

ALi
Partner (Indonésie)
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Easy use & User Friendly

5,0 il y a 3 semaines Nouveau

Commentaires : usefull and very user friendly experience

Avantages :

This App very usefull for small industry that make CRM Management, Positioning each module is very simple and easy to use. our company team marketing is very like .

Inconvénients :

i think no difficult for use this app, this app is very easy use for any team from beginner until manager

Péter
Owner (Slovaquie)
Construction, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

The right CRM for us

5,0 il y a 2 mois Nouveau

Commentaires : I was looking for a CRM that was easy to use, easy to customize and still had everything we needed for our business.
It's even more customisable thanks to its Zapier and API integration. I personally recommend it.

Avantages :

Zapier, API Integration Customisability Price Easy to use Automation capabilities

Inconvénients :

Lack of more complex automation options

Arlène
Health Care Consultant (Suisse)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

If you "live" inside your sales pipeline, this CRM tool is for you

4,0 il y a 12 mois

Commentaires : For the most part, I have had a good experience with Bigin

Avantages :

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Inconvénients :

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

Stefano
Sales Agent (Italie)
Textile, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

CRM completo a basso prezzo

5,0 il y a 7 mois

Commentaires : Dopo aver caricato i database ho iniziato ad usarlo e mi sono trovato bene per la semplicità d'uso e la completezza delle opzioni.

Avantages :

E' un CRM completo per la gestione dei contatti e tracciare le comunicazioni con i clienti. Per mettere di conservare tutte le comunicazioni avute, e a differenza di altri, c'è anche la versione gratuita.

Inconvénients :

Sicuramente il costo contenuto e il fatto di essere completo nella gestione delle comunicazioni è stato determinante nella scelta.

Alternatives envisagées : Capsule et FreshBooks

Pourquoi choisir Bigin by Zoho CRM : Perchè cercavo un prodotto più completo , esempio gestione dei prodotti.

Logiciel antérieur : amoCRM

Pourquoi passer à Bigin by Zoho CRM : Per la convenienza economica, la semplicità di utilizzo e la completezza.

Irving
General Manager (Mexique)
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A basic , entry-level CRM

5,0 il y a 2 ans

Commentaires : We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Avantages :

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Inconvénients :

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives envisagées : Zoho CRM

Pourquoi choisir Bigin by Zoho CRM : Cleaner interface, best price

Logiciel antérieur : Vtiger CRM

Pourquoi passer à Bigin by Zoho CRM : mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.

Utilisateur vérifié
Owner (Allemagne)
Utilisateur LinkedIn vérifié
Agriculture, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis
Source : GetApp

Nice CRM for Small Companies and StartUps

4,0 il y a 9 mois

Avantages :

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month. Actually I'm just testing around, but it feels nice :-)

Inconvénients :

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

Alternatives envisagées : Agile CRM et HubSpot CRM

Logiciel antérieur : HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : It was easier to set up and get it run. Also the pricing model seems to be very interesting.

Utilisateur vérifié
Full Time Translator (Algérie)
Utilisateur LinkedIn vérifié
Édition, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A good CRM for small businesses

4,0 il y a 11 mois

Commentaires : I used the software for a group of my clients. They were all a small businesses owner. It takes no time to setup and learn how it works. And their saying «a big CRM doesn't mean big results» is totally right.

Avantages :

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

Inconvénients :

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

Alternatives envisagées : Copper

Pourquoi choisir Bigin by Zoho CRM : Clients request

Logiciel antérieur : GoldMine Premium Edition et Pipedrive

DeRoy
Managing Partner (É.-U.)
Immobilier, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

BEST Small Business CRM

5,0 il y a 5 mois

Commentaires : Very easy to use on a daily basis. Love it.

Avantages :

The ease of use, scalability for a small business, as well as easy work flow.

Inconvénients :

I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.

Alternatives envisagées : Freshsales et Zendesk

Pourquoi choisir Bigin by Zoho CRM : The workflow and seamless design.

Logiciel antérieur : Nutshell et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : Cost and same features for what I needed.

Manivarman
Manivarman
Customer Success Manager (Inde)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple Things reach great lengths

5,0 il y a 2 ans

Commentaires : It has been an awesome experience with the product as well as the support.

Avantages :

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Inconvénients :

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives envisagées : Freshsales

Logiciel antérieur : Freshsales

Madhan
CEO (Inde)
Produits chimiques, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Low Cost CRM

4,0 il y a 6 mois

Commentaires : low-cost CRM with required options

Avantages :

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

Inconvénients :

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

Carleen
Founder/Owner (Canada)
Formation professionnelle et coaching, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great for small business

4,0 l’année dernière

Commentaires : Easy to set up and learn how to use If you are new to CRM and need one, this is a great starting point, and you can add features you need as you grow.

Avantages :

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Inconvénients :

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

Alternatives envisagées : Less Annoying CRM et Keap

Pourquoi passer à Bigin by Zoho CRM : Bigin had the features I needed (e-mail templates) at the price point I needed them. Others, the feature I wanted was at a higher price point AND came with all kinds of features I didn't need, but would have to learn to get the most out of the 1 feature I did.

Luyolo Leroy
Business Development Consultant (Afrique du Sud)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

CRM Experience using Zoho Bigin

5,0 il y a 8 mois

Commentaires : Client activity is consistent and I don't forget deals

Avantages :

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Inconvénients :

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

Arman
Arman
Marketing (Inde)
Utilisateur LinkedIn vérifié
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Simple to use, Easy to set up and Everything an SME needs

5,0 il y a 4 mois

Avantages :

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

Inconvénients :

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

Alternatives envisagées : Zoho CRM, Freshdesk et HubSpot CRM

Vishal
Head Of Sales (Inde)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

The Value for money CRM

5,0 il y a 2 ans

Commentaires : Brilliant.

Avantages :

The pricing , perfect CRM for startups and small teams

Inconvénients :

It serves my purpose for now. Nothing negative to say

Alternatives envisagées : Zoho CRM et Pipedrive

Pourquoi choisir Bigin by Zoho CRM : Price and our requirements were limited

Logiciel antérieur : Freshsales

Pourquoi passer à Bigin by Zoho CRM : Value for money .

Stanley
Lead Data Scientist (Salvador)
Immobilier, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Zoho Bigin CRM Review

5,0 il y a 5 mois

Commentaires : I think Zoho CRM solves my business problems, specifically the facility to add a new client and keep track of it.

Avantages :

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

Inconvénients :

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

Alternatives envisagées : Zoho CRM et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM : The price

saksham
manager (Inde)
Restaurants, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

zoho bigin review

5,0 il y a 6 mois

Commentaires : overall experienece is good enough to keep the records and experience

Avantages :

ease of use for new learners and keeping follow up instead of complicated softwares

Inconvénients :

importing and product creation is some what least preferable because it does have mendatort field doesnt required in our insudtry