Avis clients sur HelloFund

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Note moyenne

  • Note globale
    4,7 /5
  • Facilité d'utilisation
    4,9 /5
  • Service client
    5 /5

En savoir plus sur HelloFund

All in one fundraising platform for organizations to create an event, fundraiser or donate now button.

En savoir plus sur HelloFund

18 avis affichés

Nikki D.
Senior Wish Manager
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/06/2020

"Great Fundraising Solution for Nonprofits"

Commentaires: HelloFund makes online fundraising very easy, and the support team listens to all needs to customize their tools to meet our event and nonprofit needs! Great customer service and love the affordable service fee compared to other similar platforms on the market.

Avantages: HelloFund has an easy to use interface that is great for setting up fundraising pages (both for our nonprofit or individuals raising money for our nonprofit) and an easy system to use for event tickets, auctions, etc. at galas or other events. The browser design is sleeker and more modern than other fundraising platforms, which makes the end UI much easier to navigate.

Inconvénients: I would love to see more products available, like crowdfunding wish lists (similar to a gift registry) for item-based needs.

Réponse de l'éditeur

envoyé par HelloFund le 30/06/2020

Thanks so much, Nikki! We are working to update our solutions and we have a solution that may work for your specific needs.

  • Source de l'avis 
  • Publié le 29/06/2020
Bedina O.
Director of Institutional Advancement
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/06/2020

"HelloFund and Non-Profits"

Commentaires: My experience with HelloFund has been wonderful. As I have rolled this product out at two separate organizations, I have a great working relationship with the support team at HelloFund. they are always on hand to help build out pages, work on upgrades and are always soliciting feedback to improve the product.

Avantages: This software is great value for money. There is very little out of pocket expense to the organisations that I use it with. As well as this School I also use it with another volunteer organization that I am a Board Member on.
It is very easy to use and is being improved upon regularly.
for fundraising, it offers the donor to cover the cost of the transaction. Most do, which lowers the not- for - profits overhead for event fundraising as well as for annual funds.
Individual fundraisers can also be set up - for example student lead fundraisers - each student can have their own fundraising page which links to the main page, and they can advocate on behalf of your school, soccer team, or other NFP.

Inconvénients: There are some integrations and reports that I would like to be able to pull that are currently not available.

Réponse de l'éditeur

envoyé par HelloFund le 25/06/2020

Thanks so much, Bedina!! We are continually working on updgrades for the platform. Keep us updated on any features or reports so we can create a better fundraising platform!

  • Source de l'avis 
  • Publié le 24/06/2020
Jillian H.
Executive Director
Gestion d'organisme à but non lucratif, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 01/07/2020

"Easy to use fundraising software for personal fundraising campaigns"

Commentaires: We have used HelloFund for our past two fundraising campaigns that we hold in conjunction with our annual Tackle Pet Hunger pet food drive. We've had very good experiences with setting up the campaigns each year. The first year I had a few questions, which were quickly and satisfactorily answered by HelloFund. They have been very good to work with!

Avantages: HelloFund is very easy to set up and navigate. It's very user friendly and intuitive and integrates with Stripe, which we already use for payment processing.

Inconvénients: Overall, HelloFund is a great choice for fundraising campaigns. The biggest drawback is that you must specifically invite or manually add individual fundraisers to set up pages for your campaign. There is no easy way for an individual to see the campaign and decide to set up a page without contacting the organization or being invited in the first place. This hasn't been a problem for us, but it definitely is an area that could be improved.

Réponse de l'éditeur

envoyé par HelloFund le 03/07/2020

Thanks so much for your feedback, Jill! We are working on some updates to our fundraising platform and this is great information for us to create a better product.

  • Source de l'avis 
  • Publié le 01/07/2020
Trista M.
Development Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/06/2020

"Highly suggested!"

Avantages: This is a very straightforward donor platform. It is easy to use and if help is ever needed for our donation or event pages, customer service is immediately available. They say you get what you pay for, but with this extremely affordable platform, we get far more than what we pay. It's user friendly, provides easy access to donor reports, integration was simple, and customer service is so incredibly helpful. There's so much to like about HelloFund there isn't just one we like the most.

Inconvénients: I do wish minor aesthetic aspects of this software was a little more advanced but regardless, it gets the job done - and well.

Réponse de l'éditeur

envoyé par HelloFund le 25/06/2020

Thank you so much, Trista! We love working with you and working hard to develop a better solution for you and wonderful organizations around the country to fundraise more efficiently!

  • Source de l'avis 
  • Publié le 24/06/2020
Stacy D.
Marketing
Produits alimentaires, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/06/2020

"HelloFund is great option for simple fundraising"

Commentaires: The best part of HelloFund was working with their people! [SENSITIVE CONTENT HIDDEN] from their team really helped us get this project off the ground and even helped us tweak our page to get even more conversions. Everyone I have interacted with from HelloFund has been knowledgeable and friendly. This is a great team with a good, solid solution. I can't wait to see where they take it from here!

Avantages: HelloFund was simple to get launched very quickly. Setting up our fundraiser was as easy and deposits are made directly to our bank account as the fundraiser progresses. I especially appreciate not having to wait for funds until the fundraiser was complete as we wanted to get the proceeds where they needed to go as quickly as possible. Low fees. Fast deposits. Quick set up. Win. Win. Win.

Inconvénients: This is a simple fundraising solution. If you need to set up teams managements, or personalized fundraising pages for your supporters, this isn't the solution for you. I used thier stand-alone page hosted on their website, and that worked great for our needs, but if you are looking for massive customization or embedded forms or api access that integrates seamlessly with your exsisting ecommerce solution, you'll need something more expensive.

Réponse de l'éditeur

envoyé par HelloFund le 15/07/2020

Thanks so much for the review, Stacy! I did want to let you know that we do in fact have the functionality to add teams and personal fundraising pages for your campaign. This is a setting in the backend of the software and I'm happy to set up a call to show you how this works. Thanks again for utilizing HelloFund!

  • Source de l'avis 
  • Publié le 30/06/2020
Derek G.
IT Project Manager
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/06/2020

"HelloFund - low cost and user friendly"

Commentaires: HelloFund's [SENSITIVE CONTENT HIDDEN], is very hands-on and isn't just passionate about his product, but each organization that partners with the HelloFund platform.

Avantages: HelloFund solved several problems for us. It provided a single solution for multiple campaign types, reducing the number of applications we had to use for both single donation pages and team fundraising. We love how user-friendly setting up the pages are. There is enough customization to bring our branding through each campaign. HelloFund lets us 'keep it simple' but configure the pages in a modern, responsive layout. The native Salesforce integration is a HUGE plus for us. The Stripe integration was very simple to set up as well. We were up and running in no time.

Inconvénients: One thing that I wish HelloFund offered is a user Admin Console. The ability to have multiple users with different permissions under one organization. We currently have to share a single credential across multiple departments (IT, marketing, development, finance). Another item that may be useful to help save some time is the ability to create "Templates" of pages. That way marketing could add all the correct brand elements and development could simply duplicate a template, make some copy changes and have a separate page up in minutes.

Réponse de l'éditeur

envoyé par HelloFund le 23/06/2020

Thanks for the review, Derek! The multiple admin users is something that we have received feedback on and is something on our list for future updates. I do want to let you know that you can actually Duplicate any page that is created in HelloFund. Simply click on Manage under the Page you created, the 3 dots in the top Right and hit Duplicate. Be sure to add a New Page Title when Saving. Thanks again for utilizing HelloFund!

  • Source de l'avis 
  • Publié le 22/06/2020
Keri P.
Director of Development
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/06/2020

"I highly recommend HelloFund"

Commentaires: One of the reasons we decided to use HelloFund was because of its simplicity and positive user experience. It provides a quick and painless experience for our donors who give online by offering clean and simple forms, reducing the amount of user fatigue during any online transaction.

Avantages: HelloFund is very user friendly, easy to set up, and manage. On our organization website, we're switching all online transactions to HelloFund. My organization also uses HelloFund to process payments at our largest annual fundraiser now for 2 years. Payments are easily accessible, trackable, and quickly received in our bank account. I would definitely recommend this product to other non-profit colleagues.

Inconvénients: Design customization isn't heavily supported, but the designers are constantly updating the software based on user experience to improve.

Réponse de l'éditeur

envoyé par HelloFund le 24/06/2020

Thanks so much, Keri! Yes, we're continually making updates. Please let us know if there is anything else we can work on and look forward to continue working with you for years to come!

  • Source de l'avis 
  • Publié le 23/06/2020
Ashley I.
Development Director
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/06/2020

"CARY Loves HelloFund!!"

Commentaires: It is totally perfect for non-profits to receive donations at no cost.

Avantages: So easy to use! It is great to build pages for campaigns, tickets or general donation that are east to add to our website and embed into our mass emails.

Inconvénients: We have a amazon gift registry for items we need and we can't add it to our general donation page. I get why it is not an option but it would be easier to navigate for our donors to give anyway they can.

Réponse de l'éditeur

envoyé par HelloFund le 30/06/2020

Thanks so much, Ashley! We love working with CARY and will continue to help as much as we can!

  • Source de l'avis 
  • Publié le 29/06/2020
Mia W.
Owner
Événementiel, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/07/2020

"Review of HelloFund"

Commentaires: One stop shop for guests which makes their experience better.

Avantages: The backend of this software is so easy for set-up and management for web page, reporting, etc. [SENSITIVE CONTENT HIDDEN] and his team always provide amazing support which is extremely helpful!

Inconvénients: They are working on some upgrades for integration with other donor databases.

Réponse de l'éditeur

envoyé par HelloFund le 03/07/2020

Thank you so much for the review, Mia! Love working with you and hope we can work on more events in the near future!

  • Source de l'avis 
  • Publié le 02/07/2020
Jessica D.
Treasurer
Comptabilité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 19/06/2020

"Fundraising done right."

Commentaires: Overall it is great product for what it is intended for.

Avantages: The ease and functionality of the product. It can be changed and updated at any given moment.

Inconvénients: That I had to set it up. Not hard but it is not something I normally do.

Réponse de l'éditeur

envoyé par HelloFund le 23/06/2020

Thanks so much, Jessica! Let us know if we can help with anything else in the future!

  • Source de l'avis 
  • Publié le 19/06/2020
Mistin M.
Chief Financial Officer
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/07/2020

"A Non-Profit's Dream"

Commentaires: The overall experience has been great! Excellent customer service. Any questions I had, no matter how small, were answered quickly.

Avantages: HelloFund is extremely easy to set up and manage. It's very user friendly.

Inconvénients: The only thing I wish was available is domain masking. It just makes it easier to be able to give someone the direct domain such as [SENSITIVE CONTENT HIDDEN].

Réponse de l'éditeur

envoyé par HelloFund le 03/07/2020

Thanks so much, Mistin! We're continuing to make updates and we will keep you in the loop on any features that come up. Let me know if you see anything else in the platform as you continue to use it.

  • Source de l'avis 
  • Publié le 02/07/2020
Dawn D.
Executive Director
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 24/06/2020

"SpineHope Review"

Avantages: What we like the most is the ease of use and clean format. It works well for online donations.

Inconvénients: What we like least is the limited design capabilities/options.

Réponse de l'éditeur

envoyé par HelloFund le 25/06/2020

Thanks so much, Dawn! We are looking for ways to continually improve our features and design. Please let us know if there is anything we can do to help more in the future!

  • Source de l'avis 
  • Publié le 24/06/2020
Cathy P.
Graduation Coach
Gestion de l'enseignement, 10 000+ employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/06/2020

"Great product for fundraising!"

Commentaires: They are responsive, customer focused, and creatively respond to issues and challenges - we have been extremely satisfied with HelloFund and look forward to continuing to partner with them in the future!

Avantages: Very economical - a great poduct for schools/sports/PTAs and similar organizations' fundraising efforts

Inconvénients: The setup process to meet our needs was somewhat cumbersome but the developers were very helpful and we actually made some changes to the process for the following year that made it much easier.

Réponse de l'éditeur

envoyé par HelloFund le 25/06/2020

Thanks so much, Cathy! We love working with you and appreciate all of your support over the years!

  • Source de l'avis 
  • Publié le 24/06/2020
Katie C.
Marketing Coordinator
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/07/2020

"HelloFund- Simple, Professional, Successful"

Commentaires: Overall, our nonprofit is extremely happy with the simple, professional, attentive and successful approach that HelloFund provided for our virtual fundraiser. Working with [SENSITIVE CONTENT HIDDEN] to create a customized event page was easy and enjoyable. I would highly recommend HelloFund to anyone running an online event, virtual fundraiser, ticket sales page, store or wanting a user-friendly web page for collecting donations.

Avantages: We loved using HelloFund for our Virtual Fundraiser. The all-in-one event web page made it easy for our donors to access every aspect of the virtual event, including the custom pages made for us by [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] incredible attention to detail and high level of customer service made turning an event from in-person to virtual seamless and successful. The entire HelloFund portal from set up and design to launching and hosting was very user friendly. Receiving financial information after the event was also incredibly easy, which is very important to our nonprofit.

Inconvénients: There were truly no aspects of the software that were difficult to use or impaired our event. One feature that would have benefited us to have is more customization with the donation buttons. As opposed to just selecting specific dollar values for donors to select, being able to label purchases "ticket" with the ticket cost automatically populating in the sub total would be fantastic.

Réponse de l'éditeur

envoyé par HelloFund le 29/07/2020

Thank you so much, Katie! We love working with you and the entire team at Vera Lloyd. We are continuing to update our platform to make it more user friendly for you and your Donors. If you have any questions, please let us know!

  • Source de l'avis 
  • Publié le 21/07/2020
Brandon C.
Operations Manager
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/07/2020

"This is excellent!"

Commentaires: Very positive, the customer support alone is worth the fee. Thank you all for your help and support of Heroes Night Out!

Avantages: This software is easy, user friendly, and customizable. We use it for event signups, donations, fundraisers, and event sponsorships.

Inconvénients: I cannot complain much, I want more customizable options but I know you are always updating and changing the interface options so keep up the great work.

Réponse de l'éditeur

envoyé par HelloFund le 03/07/2020

Thanks so much, Brandon!

  • Source de l'avis 
  • Publié le 02/07/2020
Maggie S.
Marketing Manager
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/06/2020

"We love HelloFund!"

Commentaires: HelloFund has great user experience and even when I feel like I have a 'stupid question' I know that the team is accessible and available to help me!

Avantages: What I like most about HelloFund is how easy it is to translate our impact to dollar amounts for donations that makes our mission incredibly tangible to our supporters.

Inconvénients: While I love the ease of creating new pages and campaigns, I would love more capabilities to easily create custom short links for every donation page.

Réponse de l'éditeur

envoyé par HelloFund le 23/06/2020

Thank you so much, Maggie! Let us know if you have any other questions and how we can help make the product better in the future!

  • Source de l'avis 
  • Publié le 22/06/2020
Mary H.
Communications Coordinator
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 02/07/2020

"HelloFund has helped us Fundraise Digitally"

Commentaires: Overall, it has been great and the customer service has been really phenomenal.

Avantages: It is pretty easy to use! I also like that everything is organized and you can easily pull and find information on donors. The design interface is very sleek and modern.

Inconvénients: It is not as customizable as I would like. I don't like that you can't really edit and customize to your brand. I wish you would edit the background of videos to not be black and that you could add more videos/photos to the page.

Réponse de l'éditeur

envoyé par HelloFund le 03/07/2020

Thanks so much, Mary! We are going to be working on some updates soon. Would love to more insight from you so we can make a better product for all of your fundraising efforts.

  • Source de l'avis 
  • Publié le 02/07/2020
Amir S.
Executive Director
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/06/2020

"Easy to use!"

Avantages: This software is easy to use and set up!

Inconvénients: The fees collected on larger amounts of funds raised can add up quickly.

Réponse de l'éditeur

envoyé par HelloFund le 25/06/2020

Thanks so much, Amir! Please let us know if there is anything we can do to continue to help with your fundraising efforts!

  • Source de l'avis 
  • Publié le 24/06/2020