--- description: Milvus : qu'en pensent les utilisateurs ? Lisez les avis clients sur Milvus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Milvus - Avis, notes, prix et abonnements - Capterra France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de parc informatique](/directory/10001/it-management/software) > [Milvus](/software/202528/milvus) # Milvus Canonical: https://www.capterra.fr/software/202528/milvus Page : 1/13\ Suivant: [Page suivante](https://www.capterra.fr/software/202528/milvus?page=2) > Un système de gestion intelligent. > > Conclusion : 298 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Milvus ? Les entreprises informatiques de toutes envergures qui souhaitent être proactives et fournir une excellente qualité de service client à leurs utilisateurs finaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 298 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Milvus - **Pays**: São Caetano do Sul, Brésil - **Entreprise fondée en**: 2016 ## Contexte commercial - **Prix à partir de**: 25,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais brésilien - **Pays disponibles**: Brésil, Canada, Chili, Mexique ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Catalogue de services - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la base de connaissances - Gestion de la conformité - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des capacités - Gestion des centres d'appel - Gestion des connaissances - Gestion des contrats/licences - Gestion des incidents - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Macros et réponses types - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Suivi des ressources informatiques - Tableau de bord ## Intégrations (1 au total) - WhatsApp ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion de parc informatique](https://www.capterra.fr/directory/10001/it-management/software) - [Logiciels helpdesk](https://www.capterra.fr/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://www.capterra.fr/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://www.capterra.fr/directory/30675/issue-tracking/software) - [Logiciels pour centres de services](https://www.capterra.fr/directory/31027/service-desk/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.capterra.fr/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.fr/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Freshservice](https://www.capterra.fr/software/132997/freshservice) — 4.5/5 (689 reviews) 4. [JIRA Service Management](https://www.capterra.fr/software/138769/jira-service-management) — 4.5/5 (764 reviews) 5. [LiveAgent](https://www.capterra.fr/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avis ### "Milvus delivers on its promises." — 5.0/5 > **Giuliano** | *19 février 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use of the tool Good team production metrics (dashboards) Organization of service tickets Functional use on mobile phone Seamless integration with WhatsApp > > **Inconvénients**: Nothing so far. We use several call-related functions, including evaluations, and it works well. > > Over the past 5 years, we used 3 different customer service/call management software programs before Milvus. Milvus was a good choice. We were able to adapt quickly because the tools are practical and simple. We were also looking for a tool that would provide a clear and detailed overview of call analysis, and Milvus meets our needs very well in this regard. We are starting tests with the AI, which is working well so far. The support team works very well and has always assisted us when we contacted them. ----- ### "Milvus Monitoring" — 5.0/5 > **Douglas** | *20 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I was looking for a tool that would unify 3 that I was using and I found it in Milvus. Plus, it's great value for money. > > **Inconvénients**: We could be more flexible with new features. There are a few details that, even at an additional cost, could be improved to better suit each company's needs if we could add more features. > > Overall, it's a good monitoring tool. It has an attractive dashboard, including an external link. Very good. ----- ### "Milvus Customer" — 5.0/5 > **Agatha** | *19 février 2026* | Agriculture | Taux de recommandation : 9.0/10 > > **Avantages**: What caught my attention was the system's speed and efficiency. Everything works quickly and without complications, which greatly optimizes daily time. Furthermore, the support team has always been attentive and willing to help when needed. > > **Inconvénients**: What I liked least about the platform was simply that there's no option to add more information to the dashboard. > > I am extremely satisfied with the Milvus platform\! Since I started using it, I've noticed how intuitive, organized, and easy to navigate it is. The interface is clear and makes accessing information very easy, even for those who aren't very tech-savvy. Without a doubt, Milvus is a platform that delivers on its promises, with quality and professionalism. I recommend it to everyone looking for practicality, organization, and a reliable service\! ----- ### "My experience with Milvus" — 5.0/5 > **Yuri** | *18 février 2026* | Équipement et fournitures de bureau | Taux de recommandation : 9.0/10 > > **Avantages**: Milvus is characterized as a comprehensive management system. It serves me in various areas of the company in addition to offering call management and a centralized platform for inventory, password control and more. > > **Inconvénients**: Remote access should be better. I'm experiencing delays and increased response times, plus I have to register to use the service. > > My experience has been very positive, as it addresses my needs and helps me with inventory management, service requests, and overall departmental control. ----- ### "Excellent web tool for support management." — 5.0/5 > **Kelviny** | *21 février 2026* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The fact that it's 100% web-based makes access much easier, allowing you to use the system securely and conveniently from anywhere. The tools are comprehensive and well-structured, and the reports are accurate and reliable, greatly assisting in management and decision-making. Remote access and the organization of support tickets are also major advantages. > > **Inconvénients**: The interface could be a bit more modern and intuitive in some modules. Additionally, minor performance improvements in certain routines would make the experience even smoother. > > My experience with Milvus has been very positive. It's a stable, accessible, and essential tool for managing support and controlling service requests. It has significantly contributed to team organization, SLA monitoring, and improving internal processes. ----- Page : 1/13\ Suivant: [Page suivante](https://www.capterra.fr/software/202528/milvus?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.fr/software/202528/milvus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées