En savoir plus sur Germain UX
Un excellent outil de surveillance de l'expérience utilisateur, qui agit également en tant que plateforme APM (Application Performance Management), BPM (Business Process Management), RUM (Real User Monitoring), d'automatisation et de Big Data tout-en-un, en temps réel, 24 h/24, 7 j/7.
Detailed and simple documentation for the app features. Great support team which doesn't charge anything extra.
The learning curve is a bit steep, probably expected from a fully featured monitoring platform. I struggled to get started and it took a lot of time to find my way in the documentation.
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Sachin
Alternatives envisagées :
Best ever APM found till yet
Avantages :
I have been using new relic APM since time but I got something that has more that we want in Germain APM. The best thing is that it is supporting many frameworks/databases/features. Also, easy user management is there in Germain APM. so you can share it with your team which you want. I got a very useful feature with a browser and a real user experience. So based on it I will design my site. Indeed, SSH/alerts and click automation is adding beauty with this software.
Inconvénients :
If they can improve better UI(design) then it will be more understandable with my team.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Sachin. We are working on improving our UI (much easier as this UI is new/built with one of the greatest js framework) stay tune! :)
Utilisateur vérifié
Alternatives envisagées :
Germain APM Cloud Application
Commentaires :
Dashboard UI is easy to use and configurable. Its really use to lookup what happen on weekly basis.
Scheduler functionality available in automation help us to save more money instead of running cronjob.
After trial period usage, i got confidence to use this system for my future projects.
Avantages :
Angular and React applications traffic can be easily monitored with embed javascript from Germainapm.I like the way its integrated out of box.Automation is very simple and useful for triggering our cpu usage details, this help us to reduce our downtime, thanks to germainapm for this Automation.Existing SMS and Email Alert Template give us more flexibility and possiblity to use.
Inconvénients :
Adding a wizard for python app will make it easier to "monitor" a python application.
Réponse de l'équipe de Germain UX
il y a 3 ans
thank you. Python wizard will be there shortly.
Neha
Trial version review of germain APM for new business
Avantages :
This is the first APM tool that I have signed for trial use for my website. Signup was simple and easy. At first go UI looks simple and easy to use. It allowed me to customize as per my priorities/goal/industry etc. There are plenty of wizards /options available to customize as per ones requirement. If tutorials and user guides are provided for a beginner that would be of great help for people like me who really want to use APM tools for growing their business.
Inconvénients :
When I first started using it, I thought it will be easy to understand and use ; with help available for the first time users of APM tool. But I couldn't find help/guide for new users. It was very difficult for me to understand and start using this. I am not able to find anything related features for ecommerce website and tools.
Manish
Alternatives envisagées :
Review for APM product
Commentaires : Overall experience is good.
Avantages :
1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.
Inconvénients :
Ticket page design does not looks good, fonts size are inconsistent and should work on responsiveness part.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Manish. In a later version of germainAPM (already available for onpremise, and soon to be available for cloud users), the Ticket page is significantly enhanced! users can even write comments on it and view past comments..
Shankar
Alternatives envisagées :
Very good application
Commentaires : Really excited to use in production environment. Working great.
Avantages :
Application is very user friendly and easy to use. Faster when monitoring and exploring resources. The main thing is onestop solution for any technology stack.
Inconvénients :
Dashboard looks quite congested, Must be having a setup wizard for user when login instead of all icon placed at home screen
Réponse de l'équipe de Germain UX
il y a 3 ans
Hi Shankar. Thank you and couldnt agree more! we are looking at providing this setup wizard by 12/31/20 (may seem far ahead but we have so many other things in the pipeline...if you need this more urgently, please reach out to whoever you are working with or use this info @ germainapm.com

Anwarul
Valuable tool for performance monitoring
Avantages :
I like Germain APM's customized cloud settings to set configuration criteria such as priorities / goals / relevant industries to the user and how they could impact the user’s cloud design for performance monitoring of the applications. In addition, Germain APM offers a creative approach to offering full-stack coverage for a wide range of application frameworks, not simply concentrating on one component, but also involves the emerging cloud operations area that is operated by the DevOps group.. The size and complexity to which Germain APM can be implemented is unprecedented. No need to manually configure thresholds or dependencies, automatically discover dependencies and the AI helps enormously to quickly discover problems and easily get to root causes. Moreover, Germain APM immediately identifies the incidents and determines the root cause of the incidents through analytics for business processes, KPIs, browser / UX etc. It is particularly helpful for broad organizations where numerous problems can occur and it allows to easily monitor what caused the failure. Germain APM also monitors almost the entire infrastructure, from the hardware along with network components, to the software running on them and to the databases for web services. Germain APM also monitors almost the entire infrastructure, from the hardware along with network components, to the software running on them and to the databases for web services.
Inconvénients :
The present separation of features in the Germain APM may be a little daunting without structured instruction requiring some time for careful navigation and a guided walkthrough for it to be more user friendly.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you so much Anwarul. This year, we are going to improve the UI to make it easier to use for new starter.

Kelly
germainAPM software provides powerful UX monitoring services and technologies
Commentaires : There just isn't enough time or space to include all the amazing capabilities of this company's technology. I am convinced that this software is essential to any thriving business today.
Avantages :
germainAPM software provides powerful (and, in my professional opinion, essential), monitoring services and technologies for any individual/organization out there today that cares to understand the various facets of their operations and how to improve upon the current/existing processes and performance levels. As a primary decision-maker in several different capacities - business services-provider, consultant, consumer/end-user, and more- I know that user experience is key and possibly even the MOST important factor in conducting successful business online today. germainAPM provides amazing and comprehensive UX monitoring including real-time user experience recordings of REAL VISITORS and REAL VISITS to your website. These recordings can be reviewed and analyzed at the convenience of the website owner AND are GDPR compliant. There are tons of really amazing and useful tools are available with the germainAPM software to provide business owners with internal shortcomings as well.
Inconvénients :
While I do feel a bit overwhelmed by the vast offerings and complex technologies of it all, I am willing to take the time to learn it and am looking forward to discovering just how much more I can do with germainAPM.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you so much Kelly. Agreed we do need to provide self-guidance

Manish
Good Monitoring tool
Commentaires : Easy to use and the analysis also provide diffrent dimensions which we never used
Avantages :
Last Year we started using Germain for monitoring our Salesforce SAML applications and now we are extending its support to analyze/automate other Oracle applications. We have used many performance monitoring software earlier however Germain is easy to use, can be used by a wide range of our internal departments & provide option to review the code-base for optimal outputs. The best part is it provide a RCA for issue too, be it the code, network and a insight into database. We were trying to create a complex report for the new accounts created by our sales partner(Individual/Team wise) with respect to Date, Geography, Sales Theater, Revenue and Agreement time and we were able to integrate all in the Dashboard which gave us a holistic view of our sales and we use the report weekly to boost performance.
Inconvénients :
The only cons I can see is that the reports can be a little more user friendly(However all features are available if you do a detailed search) and eye catchy in terms of visibility like colour & chart types
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks Manish

Eugene
usage experience for 6m+ period and its impact on the product
Avantages :
Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.
Inconvénients :
Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)

Alexandre
Complete Tool for IT
Commentaires : Server and Network Infrastructure monitoring.
Avantages :
Germainapm is a complete tool that an IT of every organization really needed. It will help IT infrastructure both front and back to run smoothly and to prevent breakdown. Using this software is a huge advantage, it will save employee time and company profit. The software interface and functionality are well detailed. What I like most in GermainAPM are the complete data sources for both hardware and software. The ability to analyze user experience and business processes is amazing.
Inconvénients :
The wizard in deploying new task like monitoring is a little bit confusing for a new user, however still it can be learn easily.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks for your review Alexandre. We are working on enhancing the ux of our config wizards so a non-it person can easily use them. We are looking at having this ready by end of 2020. thanks again
Utilisateur vérifié
One of the best APM solutions in the market
Commentaires : We started off using Germain to monitor Oracle CRM application only, but for the past two years we were able to extend the usage to other applications as well such as Oracle Fusion Middleware. Germain has so many rich features that it can monitor any application irrespective of underlying technology, if it can access/connect to the application then it can monitor! Germain support is one of the best, have great experience working with them! The best part is, support team never hesitated to jump in and help us debug performance issues with the CRM application, suggested different ways to slice/dice the data using Germain to get to the root cause.
Avantages :
User experience monitoring and root cause analysis are few of the features that are unique to Germain compared to other APM solutions in the market. The application gives you information about every user click/action taken on the browser and correlates that information with corresponding data gathered from the back end (application servers, network, database), which helps the support teams tremendously to debug/diagnose problems faster.
Inconvénients :
When we started to use the tool few years ago, customization of the application used to be a challenge and Germain support had to be engaged, but there have been several enhancements to the product and now we are able to make most of the configurations by ourselves. The UI looks very crowded, I would like to see a redesign of the application UI such that navigation and
Réponse de l'équipe de Germain UX
il y a 3 ans
whoever you are, thank you so much! also note that our new UI is available addressing the concern you have with our old UI, reach out to our team for an upgrade (free as usual) :)
Andrey
small feedback
Avantages :
The app looks quite competitive on the market because of huge choice of tools it can be integrated with. Automatically trace every step to root cause and solve the most complex problems in seconds - is a great opportunity for different engineers like DevOps, developer and qa. The other very practicable thing is to manage issues and use alerting rules to be notified immediately. All of positive reasons to use this app relate to a big one - stop waste a time by doing work manually. So here we have a one of advantages - very simple and user friendly interface, where customers is able to find everything they need and get a hint if necessary. Also I was excited by good structured help pages where I was able to find any needed description. And of course a very cool thing is a list of different dashboards where you can output all needed data filtering them dependingly on your needs.
Inconvénients :
While I was navigating this app I faced with two thing I was confused by. The first one is when I tried to connect my phone with desktop app I found that my desktop account was not accepted to login mobile app. Another one is when I tried to connect app to my HTML app, was required to download external js script to my server and paste in header. This donloading was blocked by anti-virus as malware. Probably you could offer just to paste in header a link to your clod script instead of downloading. Anyway I got more pleasant impressions then negative ones from researching your app.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks Andrey. our mobile app is only to monitor the mobile device and native mobile app performance. however we dont offer (yet) a mobile app to visualize the metrics that can be visualized when you log on to our app on the cloud. and we will provide copy/paste for the header js content as an alternative to downloading the whole js
Utilisateur vérifié
Simple & Intuitive
Commentaires : Overall it's a very good experience using germain APM. It's very much useful and easy to use.
Avantages :
Germain APM provides a modular and intuitive design which helps us in visualising all of our key-metrics (technical & functional) in real-time. The simplistic way of adding smart filters on top of any component/feature is fabulous. Out-of-the-box Dashboard templates are really helpful to ramp up quickly and start visualising just by plugging in the data. It’s like one stop shop that solves the need of monitoring our systems to identify where our users are struggling.
Inconvénients :
By default please provide a sample dashboard with preloaded data to play around and learn more. Even if I am 100% Zoom, I will always need to scroll down to click on “Next” button within a popup that has lot of white space.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you. Default dashboards are available from the left menu > dashboards > all. But we agree we need to have data on each to kind of help you start seeing that is looks like, planning to work on this sometime this year.
Arun
An all in one automation suite
Commentaires : 24/7 performance monitoring.
Avantages :
Hassle free signup and user experience is commendable. The application is very responsive and navigation to various features is seamless. It felt very easy to navigate and find various options. Integrated well with advanced features. Performance monitoring is one of the key features of this tool, which works smoothly with the help of more than 60 popular plugins that do complete monitoring and analysis. This is completely automated. Awesome dashboard with various performance based metrics and analytics. Also provides easy exportable & user-understandable graphs in the form of a report. complete and easy configuration of the various automation jobs.
Inconvénients :
For a first-time users, there can be a bit of a learning curve to understand and configure the cloud.
Utilisateur vérifié
From setup to insights in no time
Commentaires :
germain APM offers a plethora of monitoring tools for any technology business with support for a very wide tech stack. We used their automated widgets to monitor and analyse our customer facing web apps and its datasources which were all deployed on a cloud.
From monitoring usage and performance of our web and mobile apps to identifying bottlenecks in our database queries, it enabled this very easily and rapidly. The setup was quite straightforward with helpful documentation. It took us almost no time from initiating the setup to discovering insights from our web services.
Avantages :
1. Availability to support monitoring across a wide spectrum of technology stacks. 2. The overall process of setting up an automated monitoring widget is quite fast. 3. High degree of customisation and control over a monitoring widget.
Inconvénients :
1. The user onboarding can be greatly improved. There should be a proper welcome guide to take user to the homepage or the desired landing page which should be guided(like a guided tour along with short video tutorial links). 2. Automation: After setting up an automation step for e.g. generating a JavaScript Script for Standard HTML application monitoring, the user has no idea what to do after setting up the monitoring. Where would I be able to see the results of this monitoring? A Step-by-Step or Stage wise like setup guide which preserves the current progress and lets user navigate to next steps until the desired journey comes to an end should be made available. 3. UI Color palette - The UI could certainly make use of more colours which would allow better UX.
Réponse de l'équipe de Germain UX
il y a 3 ans
thanks for your review and totally agree with your comments which we have solutions coming up..stay tune! :)
Utilisateur vérifié
Why Germain is the next Zapier of Cloud based APM
Commentaires : It gets you on your way to profile and manage your nodes in a matter of few clicks and in designing your very own personalized dashboard.
Avantages :
Application Performance Management has come a long way since client server profilers and now is fully integrated into cloud enabled services. The Gartner APM magic quadrant recognizes the few participants in the varied landscape, Germain being a prime candidate to pose a significant threat and market leaders in the days ahead. Germain is simply a cost effective, transparent, and effective solution for the enterprise to profile their service delivery performance while having no significant strain on resources, this is achieved by the remote sensing and logging of Germain APM and automation.
Inconvénients :
The dashboard interface could use some better themes however, the core features and services simply exceed expectation.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks. Gartner magic quadrant doesnt let small players come in, even if the tech is stronger than they vendors they list..a shame!
Uma
The UI is well designed, appealing, graphic stands out and its user freindly.
Avantages :
1. The navigation pane is well designed, structured, and grouped, this allows user to access website resources easily. 2. The UI throughout the website is appealing, the graphic stands out this enables user to identify and locate point of interest quickly, 3. The control buttons to turn a setting on or off is simple and quick, since there are a large number of controls/settings the button makes it easier for users to change the settings with minimum effort. 4. Action buttons to enable/disable/copy/remove Configuration is very user friendly, since this allows users to conduct actions with ease. 5. The buttons to sort column ascending or descending is another good addition using which user can quickly sort table. 6. The panel design for adding is well thought, most of the fields have predefined drop downs, this makes it easier for users to add settings of choice and save time completing this process. 7. The overall performance in terms of navigating through the pages or tables is very quick, enabling the user to complete activity quickly.
Inconvénients :
1. Not much, except the website can add Help at page level and panel level since this will enable users to better understand the tool and its features and provide a detailed user experience. 2. The font size within the tooltips can be a bit larger, making it easier for reading.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you very much for your review Uma.
Muhammad
Awesome Software for Monitoring
Commentaires : Awesome Software for Monitoring
Avantages :
Germain APM is a full fledged feature to automate each type of business (health care, financial, retail, communication, media, manufacturer and many others) processes and analytics using most updated software technology with multiple types of graph for 24/7 business process monitoring, with best performance in multiple types of packages in lowest prices/rates and real user experience with multimedia stuff with every types of business covering the complete business documentation.
Inconvénients :
Application should have multiple social logins options like face book, tweeter, linked in and Instagram etc. And mostly users don’t like to fill surveys.
Réponse de l'équipe de Germain UX
il y a 3 ans
Hi Mohammad. Thank you
Galina
Here you will find solutions for monitoring and analyzing for everything
Commentaires : The system GermainAPM contains lots of services and scripts,which user can review and use for monitoring, analyze and collecting of data.
Avantages :
As a client,I can choose lots of tools on different program languages,Wizard page contains box list of services for Saas and Paas, separated in categories,which is very easy to see all services/tools/apps. Overall the design is user friendly, left side menu is well structured with compact view or extended view. Strongly recommend to companies ,which have to make deep analyse and monitoring. I used GermainApm for wordpress and results are the best.
Inconvénients :
I marked that it is not user comfortable to have search field where has suggestions for each new word. It would be good this functionality to be separeted or modify- user should used only suggestions keywords for searching or he should enter free search text/keywords.When there are no available results, the page looks non-structured - titles, buttons and icons with magnifier.All these items look like scattered throughout the page
Rahul
Germain APM is all in one monitoring tool for us
Commentaires : It really helps to save time and not need to spend time to find out different tools to measure your server and website performance. For me, it provides features that we are looking for at least.
Avantages :
According to my experience, Germain APM covers a large number of operations which helps developers, administrators, and others to get very clear analytics of their application including easy to understand graphs and statistics. It saves a lot of extra time and money also by providing application monitoring service which is far easy to use and follow. What I like is it's GUI and statistics which represent almost everything about application performance.
Inconvénients :
I would say about it's pricing as it's quite good for companies but for individual developers, it could be a bit costly.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Rahul. Our entry level price is $29/month, giving all the features and upto 1 million metrics analysis or transaction execution per DAY, for developers or individual contributors.
Polina
User friendly and wide spectrum software
Avantages :
Germain Apm is relatively easy to use for someone without a lot of experience with this type of software. The sign up process turned out to be easier than I expected and really helps to set up proper goals and focus for productive results. The APM has a variety of analytics that allows you to have a wide understanding about your business performance. This system helps to capture user’s clicks/actions which was one of my main concerns and also reflects poor user experience and application performance.
Inconvénients :
The one thing that bothered is the overall UI across platform, in Wizards page all the features, buttons and texts are overlapping and not clear.
Réponse de l'équipe de Germain UX
il y a 3 ans
Hi Polina, thanks for your feedback. the overlapping issues were occurring on Mac which we now have fixed (sorry for the inconvenience and thanks for reporting that to us)
Ketki
Germain APM - All you need for performance monitoring
Commentaires : Overall experience was really good. I was able to go through portal without much training or looking around needed and still able to take advantage of most of the good features including UX monitoring which is a really good feature.
Avantages :
Few features I really liked are 1. Real UX/RUM User Experience monitoring, its very hard to get run time data for UX user experience and Germain APM provides that 2. Support to variety of different platforms and service providers is really good 3. Overall UI for setup is very easy to find the things and setting up something like template is really good and handy feature.
Inconvénients :
Suggestion: It would be good if you can group servers or items by type, like UI in different group, Servers in different group and so on so that it would be easy to find
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Ketki.
Purvi
Excellent and useful product.
Avantages :
Being an IT Professional, I like the following three features of GermainApm : 1) All-in-one APM, BPM, RUM and Automation feature to improve Customer Experience.Because of this, I can keep complete track of a Prospect or Potential client who visited my site and can monitor the activities done by him. This would help me to understand what went wrong, in case, a prospective client does not convert. 2) User Experience Analytics reports generated by GermainApm and User Session Monitoring and Replay are also one of the best features . 3)It is one of the best Cloud platforms with features like providing End User Experience, Automation, Business Process Monitoring etc. It is useful to almost all the domains and businesses like Finance, Manufacturing, Healthcare, eCommerce and Transportation.
Inconvénients :
The only feature which needs improvement is I need to login again to raise a ticket, when I am already logged into the application.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Purvi. taking your login related issue into account. thanks again.
Utilisateur vérifié
Good platform for real time data monitoring and analysis
Avantages :
I like it could be used for any kind of Industry. It's really important. I can pull data from a lot of different resources and monitor them which is just perfect! And this list of resources is impressive. I also do really love this platform could build realtime Dashboards. Moreover, I can create custom Dashboards and set up custom Alerts.
Inconvénients :
It would be great to have a bit more data sources like iOS Application/iOS Device (iPhone/iPad) by analogy with Android Application/Android Device, ElasticSearch, some Flat Files, PostgreSQL, possibility to pull data from some API, Cloudera, MongoDB, Spark SQL.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thanks so much!
Nikunj
Nice platform to justify and monitor your app activity.
Avantages :
It shows you all activity using the chart like User session login, logout and also displays you pages activity which users redirect on those pages. There will I get results in charts format since last few of months to current date. so it helps to reviews well.
Inconvénients :
Layout should be better that right now. so user can easily understand it. I think It should require compare functionality to compare 2 user activity or any 2 date comparison or 2 session comparison.
Réponse de l'équipe de Germain UX
il y a 3 ans
Thank you Nikunj! a great news, the compare feature has been added to our pdt last week, we have yet to deploy for cloud customers end of this month! stay tune! :)