Avis clients sur Help Lightning

En savoir plus sur Help Lightning

La solution Remote Expertise vous permet de fournir une assistance "de proximité" à des milliers de kilomètres de distance.

En savoir plus sur Help Lightning

Avantages :

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution.

Inconvénients :

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Help Lightning - Notes

Note moyenne

Facilité d'utilisation
4,9
Service client
5,0
Fonctionnalités
5,0
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,9/10

Help Lightning a reçu une note globale de 5 étoiles sur 5 d'après 10 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (10)

Classer par

Avez-vous déjà utilisé Help Lightning ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (10)

Carles C.
Carles C.
Account Executive (Espagne)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Help Lighting experience

5,0 il y a 2 ans

Commentaires : Private healthcare industry to provide remote doctor consultation using Augmented Reality.

Avantages :

Augmented reality features, easy to use it.

Inconvénients :

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

Barton G.
Physician (É.-U.)
Cabinets médicaux, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Help Lightning for Remote patient care

5,0 il y a 2 ans

Commentaires : I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Avantages :

Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Inconvénients :

Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth.

Utilisateur vérifié
Presales Consultant (Espagne)
Utilisateur LinkedIn vérifié
Services d'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

HelpLightning brings science fiction to real life!

5,0 il y a 2 ans

Commentaires : HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls.

Avantages :

It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user.

Inconvénients :

I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link.

Steve D.
Manager, Service Callcenter (É.-U.)
Machines, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for entering the Merged Reality world

5,0 il y a 2 ans

Commentaires : working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours.

Avantages :

Very easy to set up, connect and share with customers

Inconvénients :

We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and

Tony S.
Technical Alliance Manager (É.-U.)
Fabrication électrique/électronique, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome Support Product

5,0 il y a 2 ans

Commentaires : This has been an exceptional product and the customer support has been second to none!

Avantages :

Ease of use, functionality, and minimal hardware required.

Inconvénients :

I am pleased with the software as it performs flawlessly with minimal effect on CPU & memory utilization.

Matthew T.
Director Service Engineering (É.-U.)
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Deliver value by maximizing remote support

5,0 il y a 2 ans

Commentaires : Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams.

Avantages :

HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance.

Inconvénients :

Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory.

Tim S.
SVP & GM Service Operations (É.-U.)
Produits alimentaires, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Time and money saver

5,0 il y a 2 ans

Commentaires : Fantastic

Avantages :

Easy to use, great support, no hardware to buy, saves us time and money with shorter calls to tech support, less time on site for field tech, overall customer satisfaction with less equipment downtime.

Inconvénients :

Nothing really. The team was supportive and the feature set keeps growing.

Anna J.
Study Coordinator (É.-U.)
Recherche, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Meets All Needs for Remote Instruction

5,0 il y a 2 ans

Avantages :

I have used Help Lightning for 3 large research projects in the last 4 years and find it to be user friendly, reliable, and truly the next best thing to being one-on-one with the person on the other end of the help session. We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Inconvénients :

We has a few issues with connection very early on, but in the past 2 years we haven't experienced any problems at all.

David S.
University Professor of Psychology (É.-U.)
Enseignement supérieur, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

terrific product!

5,0 il y a 2 ans

Commentaires : We are using it primarily to help parents install car seats. An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Avantages :

The power of Help Lightning is deceiving. It's capacity to conduct remote teaching, training, repairing, guiding, etc. is truly extraordinary. It's easy to use and especially powerful to conduct complex tasks when two people are in different locations. Wow! Well worth it - should be on everyone's phone, tablet and computer.

Inconvénients :

Nothing - very pleased with all it has to offer.

Roel R.
Director Global Customer Service (Belgique)
Génie mécanique ou industriel, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A solution for an immediate need... and a future journey towards servitization

5,0 il y a 2 ans

Commentaires : Field engineers in some countries limited to visit customer sites due to coved 19
Internal support due to travel restrictions
Remote support for more junior technicians
New service opportunities

Avantages :

The functionalities, the speed and ease of implementation, integration possibilities, the customer support

Inconvénients :

We’ve requested a service report to be available for sending to provider and receiver of help after the connection. This CR is under revision