Avis clients sur Emailgistics

En savoir plus sur Emailgistics

Un puissant outil d'analytique et de productivité pour messageries exclusivement conçu pour les boîtes de réception partagées d'Office 365 dans Outlook.

En savoir plus sur Emailgistics

Avantages :

They are quick to respond to any queries you have as well.

Inconvénients :

I've noticed that some outlook add ins can cause it to lag.

Emailgistics - Notes

Note moyenne

Facilité d'utilisation
4,9
Service client
4,9
Fonctionnalités
4,4
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,5/10

Emailgistics a reçu une note globale de 4,9 étoiles sur 5 d'après 16 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (16)

Chris
Technical Manager - Brushes (É.-U.)
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Newbie to Email Management

5,0 le mois dernier Nouveau

Commentaires : Emailgistics has provided me with a means to monitor workload in a way that I was manually doing previously. The reporting functions have saved me hours a week.

Avantages :

The automatic assignment was a good change for my department. Knowing that the workload could be better balanced and "force" some individuals to make time for project work was a blessing. Previously, in a first come, first serve category system for emails, some individuals would get caught up in "emptying the inbox" before working on projects. Naturally, projects didn't get worked on often. Changing where they looked for work has already been providing dividends. Customer service and support has been top notch so far.

Inconvénients :

There were some bugs in the beginning. Slow Outlook operation, admin page acting goofy, and some of our internal processes making the use of rules tricky to rollout. However, support for any of these issues has been readily available and we've been getting through each of these in turn.

Chelsea
Enterprise Account Manager (É.-U.)
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Emailgistics was a game changer for our organization.

5,0 il y a 6 mois

Commentaires : I would recommend Emailgistics any day. The tool itself, as described, is such a game changer for simplifying day-to-day communication with customers and internally with team members. Additionally the team is incredible. We have received the utmost customer service from [SENSITIVE CONTENT] and the support team. Both are so responsive when I reach out for something that they usually are following up before I've even gotten back to them. Even functionality that is still in the works, or dependent on external providers, they work with me to innovate solutions for my team's needs within the available options so we don't lose any speed. Making my team and I THAT much more productive on top of the tool itself!

Avantages :

Emailgistics has a ton of value-adding features, but our top utilization falls in routing, ownership and reporting. The email routing goes beyond moving emails to folders like Outlook and other providers. With this tool we are able to organize our processes based on optimizing the tool which ultimately reduces handoffs and process waste. We were able to use the reporting capabilities to prove out that our team's response time had improved by over 50% as a result of implementing Emailgistics! With that also came a clear improvement in quality of conversation because fewer emails were being sent back and forth since less distraction was in each team member's inbox. We demonstrated this in a Client QBR in two ways - (1) they were our "noisiest" client and we were able to quantify the volume of emails sent by their team members compared to other clients! (2) In pulling those metrics, we also were able to show the decrease in email volume over time, showing a measurable impact of each email being more productive.

Inconvénients :

The tool is actually quite user friendly and our wish list has continued to align with their productive queue of enhancements they roll out nearly every quarter. They're also tremendously communicative about them.

Réponse de l'équipe de Emailgistics

il y a 6 mois

Hi Chelsea, Thanks so much for the review, we appreciate the feedback and support! Our support team strives to ensure every shared mailbox using Emailgistics is successful so we're very happy to hear what a difference Emailgistics is making for your team.

Elizabeth
Customer Service Manager (Canada)
Transport routier/ferroviaire, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outstanding Service and Value

5,0 il y a 2 ans

Commentaires : With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR. The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner. Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Avantages :

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated. The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails. Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you. The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person. The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Inconvénients :

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us. We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Réponse de l'équipe de Emailgistics

il y a 2 ans

Thanks for leaving a review Elizabeth, the team hear at Emailgistics is thrilled to hear such good feedback! Stay tuned for User Schedules and Advanced Reporting - two new features coming soon. Happy Emailing, Zack

Brad
General Manager (Canada)
Transport routier/ferroviaire, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Emailgistics

5,0 il y a 2 ans

Avantages :

How easy it is to use. How it has streamlined the flow of email in our office. How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Inconvénients :

It doesn't answer emails automatically. That was a joke obviously ... lol I can't honestly think of a con at the moment.

Réponse de l'équipe de Emailgistics

il y a 2 ans

Thanks for the review Brad, delighted that we could help make your team more productive in Outlook. Happy emailing, The Emailgistics Customer Success Team

Carissa
Central Florida Maintenance Coordinator (É.-U.)
Génie mécanique ou industriel, 201-500 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Thumbs Up for Emailgistics

5,0 il y a 6 mois

Commentaires : Emailgistics has drastically reduced the amount of time each of us spends in our emails. We have become more efficient and are able to focus on our work instead of sifting through everyone's to find what we need to focus on. Hooray!! Onboarding and set up was very fast and seamless. Chris and Rick have been there every step of the way for any questions and have been very informative. They are both very professional and knowledgeable about the product they offer. Thank you!

Avantages :

Previous to having Emailgistics, there were 10+ people that would open and read every email that came in to our shared email. Since having Emailgistics, the emails are routed to the right people before anyone has to look at the email and determine if it is for them or should be reassigned to another Coordinator. This has drastically reduced the amount of time each of us needs to spend reading emails that were intended for another coordinator.

Inconvénients :

Currently, if an email comes in that is meant for more than one person, there is no way to assign it to multiple people. It would have to be forwarded to both intended recipients or assigned to one and then passed on to the other intended recipient. That may leave room for human error and the message not get passed on.

Connie
Marketing & Operations Manager (Australie)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great piece of software for queue management

5,0 il y a 7 mois

Commentaires : I couldn't efficiently manage our workflow without it.

Avantages :

Integration was fairly seamless and the dashboard is easy to navigate around. The support you receive from the team is also great, especially at the start. They helped us work out the appropriate rules for our business and helped us through some initial technical teething problems. They are quick to respond to any queries you have as well.

Inconvénients :

Some of the aspects in the dashboard could be improved for more complex scenarios like being able to add one holiday schedule for all users however the team are always open to constructive feedback when forwarded on.

Réponse de l'équipe de Emailgistics

il y a 7 mois

Hi Connie, thank you for taking the time to share your feedback! We love helping teams get the most out of Emailgistics and their shared mailboxes so we are pleased to hear our support has been great. For holiday scheduling for all users, we recently improved our scheduling capabilities with the improvement to schedule a holiday for all users - we'll be in-touch to show you how you can take advantage.

Michael
Manager Operations (É.-U.)
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

In the balance it is positve

4,0 il y a 7 mois

Commentaires : Answered above

Avantages :

Its general organization has led to an improved methodology for delivering responses: 1/ Respond within 4hrs. Close within 8 hrs. Use snooze if you expect to have an answer within 8 hrs. Close when you have provided the customer with an answer or your next step and timeframe. Use tasks to schedule you actions. Use the conversation ID in the Task title.

Inconvénients :

Inability to have rules apply to the inbox. No association to tasks Inability to save a dash board view. Not having a count of snoozed items on the dashboard

Réponse de l'équipe de Emailgistics

il y a 6 mois

Hi Michael, Thanks for your review we appreciate your support! Happy to report that a couple of the items you mention are on our road map already. We have been considering the ability for workflow rules to trigger on messages that have been sitting in the inbox, not just when they arrive. Currently we are still investigating the best way to accomplish this goal. The ability to save a customized dashboard view is something we will look to address in the next few months. I'll also share your feedback on the snoozed gauge for our dashboard with our development team.

Utilisateur vérifié
President (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Emailgistics for team inboxes

5,0 il y a 2 ans

Avantages :

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Inconvénients :

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Réponse de l'équipe de Emailgistics

il y a 12 mois

Thanks for your review and the feedback regarding the add-in lag. Some good news our development team was able to take advantage of a Microsoft update earlier this year and created a new Outlook add-in. This new add-in has improved preformance and eliminated the lag in the earlier version of our add-in. If you would like some assistance to install Version 2 of our add-in please contact support@emailgistics.com.

Andy
Customer Support Team Leader (R.-U.)
Automatisation industrielle, 51-200 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Emailgistics Is Tip Top

5,0 il y a 2 mois

Commentaires : The team was instantly likable and understood our needs and what we wanted to achieve. We had an Excellent training session which was very clear and easy to follow. The two guys are a credit to your Emailigistics team.

Avantages :

The distribution of emails for the users in the inbox, also the feature of replyed emails coming back to the sender and not just going back to the main inbox and being distributed to another user.

Inconvénients :

Honestly, there is nothing. Everything is spot on.

Réponse de l'équipe de Emailgistics

il y a 2 mois

Hi Andy, Thank you so much for choosing Emailgistics to streamline messages for your Orders team! On behalf of our Customer Success team it's awesome to hear about your excellent training experience. Thank you for taking the time to share your feedback.

Dana
Director of Customer Support (É.-U.)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Emailgistics Works!

5,0 il y a 2 ans

Commentaires : Our sales person, the onboarding team, and the ongoing interactions have been great! They all were very hands on to train us on future deployments and to make sure we were successful day one. The Emailgistics team listened intently and really focused on finding us the best solution with their product.

Avantages :

This software is great for group mailboxes. With a very small demo, I was able to excite a team with multiple mailboxes to consolidate them into one. With the rules and routing, things were no longer falling through the cracks. We really like the ability to continue to create rules based on message details and route them to the specialist that can handle it best. Really like the reporting and the ability to identify areas for improvements!

Inconvénients :

Nothing at this point. We just upgraded to the PRO features and it solves a lot of what we were missing.

Daniel
Sr. HR Manager (É.-U.)
Exploitation minière et métaux, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Simple and Effective

5,0 il y a 7 mois

Commentaires : Emailgistics has improved my team's email management as well as made us more effective as a support function to our organization.

Avantages :

The routing feature has saved my team time and reduces our response time. It simplifies the process of getting a message to right person and eliminates all of the email forwarding.

Inconvénients :

The only issue we found was that we were running an outdated version of Outlook. Once we updated our version of Outlook, we were able to update to Emailgistics latest version (free of charge) and experience the full suite of functionality.

Réponse de l'équipe de Emailgistics

il y a 6 mois

Hi Daniel, thanks for taking the time to share your feedback! We love helping teams reduce reply times and to be more effective.

Fiona
Export Sales Manager (R.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

So easy to us

5,0 il y a 6 mois

Avantages :

This was far better than any other of the software we have trialled. It's in Office365 so no logging in to separate places to get sorted. The rules for forwarding work really well as does the snooze facility.

Inconvénients :

Took me a little bit to get going with it but the support from EMailgistics was really quick

Laura
Customer Relations Manager (R.-U.)
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great Product

5,0 il y a 2 semaines Nouveau

Commentaires : Fantastic support throughout. Easy to set up and use. Great real time reporting.

Avantages :

It is easy to implement and use. It is quick to set up and train users. Full visibility of reporting across the team.

Inconvénients :

It would be great if there was a 2 week or monthly schedule.

Vishal
CEO (É.-U.)
Assurance, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product for our Office365 Team Inboxes

5,0 il y a 3 ans

Commentaires : Our benefits have been realized, in that we needed to measure SLA times for our customers and can do that with confidence.

Avantages :

It was important that all incoming emails were answered in a timely manner, as we have customer SLAs that must be met. This software makes it easier to ensure that is happening.

Inconvénients :

The integration and implementation was quite simple. Would be great to have some customization on the dashboard, but I am being overly picky with that comment.

Andre
Operations Manager (R.-U.)
Entreposage, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Software!

5,0 il y a 2 ans

Avantages :

All of it! The fact that i no longer have to monitor and route the emails to correct departments or members of staff is great! The user friendly set up...

Inconvénients :

Just minor features that can be implemented...

Réponse de l'équipe de Emailgistics

il y a 2 ans

Thanks for leaving a review Andre! Happy emailing, The Emailgistics Customer Success Team

David
Director of Sales (É.-U.)
Logistique et chaîne d'approvisionnement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Solution to our problems

5,0 l’année dernière

Commentaires : Great customers service, the onboarding was fast and friendly.

Avantages :

Ability to create rulesets for our inbound emails.

Inconvénients :

I feel that we could easily need more granular rulesets as we grow. I am sure this company will continue to evolve its offering.