Avis clients sur PACK & SEND Live

par PACK & SEND Holdings

Filtrer par :

Note moyenne

  • Note globale
    4,8 /5
  • Facilité d'utilisation
    4,2 /5
  • Service client
    4,8 /5

En savoir plus sur PACK & SEND Live

Shipping management solution that enables businesses to create and dispatch consignments, labels, and manifests in bulk.

En savoir plus sur PACK & SEND Live

10 avis affichés

Margaret S.
CEO
Services à la personne et aux familles, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/09/2020

"Great service"

Commentaires: I've been able to get my packages to their address with a one hundred percent delivery outcome despite different couriers being used for different orders I have not had one problem with the delivery. The portal can bit fussy and non-intuitive but once you get used to it there are no problems. I haven't used it for website integration yet so I am keen to see how that works in practice in the future.

Avantages: What I like most is being able to send a parcel anywhere in Australia with different couriers and one portal to access all of it

Inconvénients: Sometimes there are glitches and you cannot see if your item has been delivered. Also at the moment some of my past orders have disappeared off the system and I can't find them - even though my orders are in a sequential order some order numbers have disappeared. It would be good to have a quote button and to be able to removed the data such as where the box went and to whom contact details yourself - this is a challenge.

Réponse de l'éditeur

envoyé par PACK & SEND Holdings le 16/09/2020

Hi Margaret, thanks for your kind review, we're really happy that you are having such a good experience with the system.

With regards to the issues you've had, we can happily look at those. Whilst we make the best efforts to update the tracking status in the portal sometimes the information coming from the courier doesn't get sent through - however you can always click the tracking link to see where your shipment is.

Some older shipments are automatically removed (those older than 3 months) from the system to help save space and to prevent the system from running slowly.

We are always trying to improve the system, and have added a function now where you can view your own package sent reports to see your historical shipments.

Or you can always contact Pack & Send and we can happily provide a report for you.

  • Source de l'avis 
  • Publié le 06/09/2020
Emma L.
Director
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 12/08/2020

"Review of Pack Send"

Avantages: I love the integration of this software - it takes next to no time to pull orders through from Shopify and have it ready at the door ready for pick up!

Inconvénients: It can be a little buggy at times but overall a very good system.

  • Source de l'avis 
  • Publié le 12/08/2020
Maddison D.
Retail Dispatch Officer
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Great Support Services"

Commentaires: My Experience with Pack & Send has been a relatively smooth and supported experience. The Support Team are extremely helpful with all sorts of quires, tracking and re-booking and are extremely reasonable when it comes to waiving re-booking or any additional fees caused by delivery issues steaming from the courier company. In consideration that we there are no lock in contracts, start up fees or additional software fees each month (other than the shipment fees that are booked each month), the Support Team go the extra mile to assist and create a very professional yet personalised experience and are always extremely helpful and informative when it comes to updates on quires/investigations that we lodge. Could ask for better support.

Avantages: This software does almost everything we need and connects well with our WooCommerce platform. The auto generation of the shipments direct from our online portal is very handy when our customers forget to select a shipping option and we have to generate a quote manually all the information is already there and quotes are ready to go.
The system is very straight forward and easy to learn and use.

Inconvénients: The rates calculator sometimes generates a different fees that are higher than the paid shipping fee, however the Support Team are very accommodating and do not charge any of the differences that occur due to the system error and we or the customer do not pay an differences in the rates generated to the rates paid at time of purchase.

  • Source de l'avis 
  • Publié le 20/05/2020
Emanuel B.
mr
Articles de sport, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/05/2020

"Good overall"

Commentaires: very good

Avantages: reduced costs on freight on international freight

Inconvénients: barely any improvements of reducing costs for national freight compared to powersende option from the website

  • Source de l'avis 
  • Publié le 22/05/2020
Cahit M.
Mr big boss man
Meubles, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Pack and send and a human response"

Commentaires: Very good. low hassle

Avantages: Easy to use. Good support from local and interstate team

Inconvénients: the real time lag when entering and info and progressing through the pages is frustrating. 2-5 second delays.

  • Source de l'avis 
  • Publié le 11/08/2020
Daniel I.
Director
Vente au détail, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Very easy to setup and automates many processes"

Commentaires: Great automated shipping service at great rates

Avantages: Instant import from website sales without any additional work, instant quotes for shipping, easy to dispatch and book pickups, good support

Inconvénients: Handling customer returns has a few issues and it was not so obvious to learn the need to manifest orders after booking pick ups

Réponse de l'éditeur

envoyé par PACK & SEND Holdings le 22/05/2020

Thanks for the review. We really appreciate the feedback.

  • Source de l'avis 
  • Publié le 20/05/2020
Shanil W.
Operations Manager
Vente au détail, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Pack & Send - Tipple"

Commentaires: The overall experience has been great. [SENSITIVE CONTENT HIDDEN] have been really helpful & sorted out all the issues we faced so far

Avantages: The ability to send orders anywhere in Australia in a short time frame

Inconvénients: Some features not working such as adding another pickup location, looking at invoices/payments on a daily basis

  • Source de l'avis 
  • Publié le 20/05/2020
Inese E.
helper
Santé, bien-être et fitness, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/05/2020

"Very reliable"

Commentaires: Ease of sending. Not having to leave the premises to send. Very reliable.

Avantages: User friendly and being able to print out shipping labels.

Inconvénients: Cannot think of any improvements at the moment. Easy to integrate, once i learned the computer format.

  • Source de l'avis 
  • Publié le 23/05/2020
Mika C.
webshop owner
Vente au détail, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Great Customer Service"

Avantages: It is not about the software itself but the customer service is great and helpful.

Inconvénients: You need to go back and forth to make sure we have done them all correctly, and thought it is not easy till we get used to it.

  • Source de l'avis 
  • Publié le 20/05/2020
Reece ing chau Y.
Chinese Medicine Practitioner
Médecine douce, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/05/2020

"Great value and great service"

Commentaires: Been very satisfied with the delivery service and the customer service

Avantages: It is web based and relatively easy to use

Inconvénients: A couple of functions need a bit more explanations next to it. The flow of using the software may need to be explained a little to for a new user

  • Source de l'avis 
  • Publié le 20/05/2020