Avis clients sur Zendesk Sell

Zendesk Sell : le logiciel CRM conçu pour optimiser les ventes en ligne

Commentaires : Zendesk Sell reste l'un des meilleurs logiciels CRM pour suivre l'évolution des affaires, trouver des opportunités de ventes et conculure plus de ventes.

Avantages :

Grâce au logiciel CRM Zendesk Sell, il est facile d'optimiser vos performances commerciales. Que vous soyez startups, PME ou encore grandes entreprises, l'outil vous offre un reporting avancé, un suivi intégral des interactions. Vous avez de ce fait un aperçu global de votre productivité et découvrez les différents axes des opportunités de vente. Je l'utilise pour mes clients et j'avoue que j'aime bien les résultats que nous obtenons.

Inconvénients :

Meme si Zendesk Sell est l'un des meilleurs logiciels CRM pour améliorer les ventes, il convient de noter qu'il propose des tarifs relativement élevés.

Bon produit mais relation commerciale catastrophique

Avantages :

globalement un bon outil de crm, facile à implémenter et rapidement opérationnel.

Inconvénients :

Politique commerciale catastrophique. Nous avons fait partie de leurs premiers utilisateurs en France. 5 ans plus tard ils nous annoncent que le coût de notre abonnement mensuel va tripler (49$ à 169$ par mois et par poste!!). On essaie de comprendre et d'échanger avec les équipes commerciales. Réponse : [caché sensible contenu]. Magnifique façon d'aborder la relation client. Dans les échanges on se rend compte qu'ils ne sont pas capables de retracer les discussions que nous avions eues lors de la souscription de notre abonnement il y a 8 ans... à l'époque où ils étaient très contents d'avoir de premiers utilisateurs en France. Pour une société qui vend un crm c'est propre. Bref Sell est un bon outil, mais la politique commerciale qui l'accompagne est catastrophique et vous prend en otage à la première opportunité alors je ne peux que vous recommander de passer votre chemin.

Utilisation de Zendesk sell

Avantages :

Nous avons utiliser Zendesk sell pour le emailling et le support clients

Inconvénients :

Nous n'avons pas encore de problème ni d'obstacle

Support de vente

Avantages :

La visibilité totale des pipelines de vente Accès facile aux appels

Inconvénients :

La manipulation et maîtriseLa version gratuite limité

Zendesk Suite evaluates customer service

Commentaires : Zendesk Suite is a website that meets the basic requirements to be a quality site that offers its customers several stages to reach their target audience and provide each customer with the right specialist. It allows clients to add client information and assign ratings to discussions about the motivations behind creating practical assumptions of each conversation. The Zendesk Suite application has a methodology that employs different strategies to discover the image that users have. Zendesk Suite is a cloud-based messaging application that was developed to meet the varying requirements of outreach groups, both large and small. For customers who are happy with Zendesk Suite, it makes the experience of visiting a museum more personalized and changes discussions according to their and their customers' assumptions.

Avantages :

Zendesk Suite employs different methods to discover the image we have users through them. It allows customers to collect information about their customers and rank discussions on the assumptions made in each conversation. It is not given an extraordinary score at this stage, which guarantees that it is employed in all organizations. Client assistance is accessible and can help all clients effectively utilize the stage. It combines well with other programs and updates your client interface. Zendesk Suite connects with other programs in the same category, for example, Zendesk and Slack.

Inconvénients :

We use the trial version of Zendesk Suite, and I recently realized that my association was charging per client, rather than a one-time annual or monthly fee that would allow us to have more clients. It has worked consistently and we have had no issues using the scenario in our organization.

Good CRM That Integrate with CRM

Avantages :

Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Inconvénients :

At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

Does not support SaaS business model. Very overpriced in comparison to other options in the market

Commentaires : Zendesk is good for companies that sell products and don't need advanced reporting capabilities. For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.

Avantages :

The system is intuitive and it is fairly easy to customize and set up. Available reports are very customizable and easy to use.

Inconvénients :

System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features. Despite excelling at the available reports the system offers, it does not allow you to access other key reports to the business without upgrading to the most expensive option (199$), leaving key business metrics to be manually calculated unless you pay 200 bucks per user.

Solid SMB/SME CRM. Reports are lacking but otherwise great UX

Avantages :

- Direct mail integration (no bcc required) saves everyone a world of hassle - Very easy to create customized lists of deals - Mobile app is very, very good - Easy to customize deal page with relevant info including "smart links" to 3d party sites - Decent UI and easy to understand - Integrated Dialer would be great if we weren't already using Dialpad - Quick onboarding, decent SFDC import - Zapier integration

Inconvénients :

- Reporting is completely inadequate: - No good way to report on lead sources - No way to report on leads by assignee - No way to create new reports if the pre-made ones don't do enough for you - The UI is surprisingly slow. Like, a-full-second-for-a-simple-lookup slow. This is not a complete dealbreaker, but is pretty irritating - Associating contacts to deals doesn't associate your comms w/them to the same deal, so if you have a lot of back and forth with someone about a deal, but forgot to add them to that deal in Base, you won't see the communication on the page for that deal. -

Very good product

Commentaires : I’used this software daily at my work, and it makes my job easier.

Avantages :

I like that is very easy to use and straight to the point.

Inconvénients :

I really like this software is easy to work with. There is nothing in my mind that I like less about it.

Former User, Would use again

Commentaires : I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Avantages :

We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Inconvénients :

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

Zendesk purchased Base CRM and let it die

Commentaires : We were a long time Base CRM user, but since Zendesk purchased the platform it seems as if they have stripped down the development and support resources. I had questions about the platform, and could not get any response from their support team after months, I tried their sales team and still took weeks to get a response to my inbound lead.
What a shame.

Avantages :

Easy to use You could get a good understanding of all the interactions with a customer from one screen.

Inconvénients :

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations

Great Tool for Keeping All Your Clients Together

Avantages :

Really comprehensive. I found myself adding things to client profiles, interactions, and deals just to fill in and use all the features! Really fantastic for keeping everything related to a client and their deals organized.

Inconvénients :

Some things are too specific and didn't fit perfectly with my work flow or type of business. The Client Space, while a fantastic idea, needs work. It's a bit user unfriendly on the client side. Also, it's pretty ugly which is a shame since the rest of Base looks so good.

Great CRM, a ton of functionality and the user experience is quite seamless.

Commentaires : Great team collaboration and communication.

Avantages :

The user experience is quite seamless, also easy for new users to understand the platform with ease.

Inconvénients :

The pricing structure was disappointing, and not realistic for a lot of agencies that have a larger team.

One of the best CRM's around

Commentaires : We didn't want our entry level sales reps to have access to the information for CEO's and other C-level contacts. Our old CRM didn't let us assign access. Only what people could change within a contact.

Avantages :

We needed to find a CRM that would allow us to assign access at different levels. Other CRM's had fallen short for this.

Inconvénients :

It's a little more expensive than I like if you want to use all the features.

creating sales report is easy

Avantages :

The software is so easy in creating sales reports from the sales

Inconvénients :

the pricing of this software is so expensive to use for smaller businesses

Clean, in a good suite -- but not clear

Commentaires : Beautiful interface, but very difficult to operate.Difficult to find things at least at first sight. My usage is Pipedrive, Hubspot and Sales Force. Here it is difficult to make it flow. But it might be my little experience in this specific tool.

Avantages :

Clean interface.It is within a super strong suite, remember me Netsuite in the 2010, getting super strong in sales and customer support, as Sales Force in the early days. Good potential.

Inconvénients :

Really not intuitive.Great difficulty in the beginning to understand how to create a company, contact or a deal. It seems that things are hidden.

Finally something new and interesting from Zendesk

Commentaires : The overall experience with Zendesk sell has been really good, I would recommend it.

Avantages :

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Inconvénients :

This is a new offering for Zendesk and the onboarding process left a lot to be desired. I do believe this will improve over time.

Great CRM

Commentaires : I use Base daily to keep track of my notes and clients. I can upload files and import my emails so everything is in one place. Every day I go through my daily tasks and update my deals. The tool is easy to use with a lot of options.

Avantages :

I really like to have everything in one place. All of my files, emails, tasks, contacts, notes, everything is all connected. Having it all in one place simplifies my life a lot. I also like that you can assign things to other people.

Inconvénients :

The mobile app is awful and rarely works.

The Base CRM app is for the truly organized.

Commentaires : Base CRM is a customer relation mangement tool with a low price tag and high return. Check it out.

Avantages :

I bought this in the iTunes App store a few years ago and remember it was a really good app. The only issue is its for the truly organized. I realize that I was not the type of salesman for this app. This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads. It has goals and everything imaginable. I was just a simple windshield replacement guy who came for a one stop close and moved on. I also attempted using this for my sales as a home security guy but it never stuck with me. The reality is this is for larger sales and more "qualified" and traditional salesmen and businessmen. Check it out. If it is right for you you will appreciate it 100%. All that I said will make sense when you actually see it. It was cheap enough to have no money wasted .

Trial Over, locked out of account, can't get access to my data: I trusted them with my company!

Commentaires : I am on day 3 of having no access to all my data. I can't get anyone to help me pay and regain access after my trial (I started trying to sign up with 1 1/2" days left in the trial. My sales associate has vanished, no one is answering the sales phone number, no one is responding to my emails or phone messages. I have spoken to support, they can't help. They told me they would ping sales and label it "urgent." I called a phone number I pulled off of google, and the man apologized and said he'd help, but I still have no access or responses hours later. Ironic that they are a customer service management software company and they can't effectively manage a customer... Unbelievable. I trusted them with the data of my company and now I don't have access to it...

Avantages :

It was easy to implement and customize and I hit the ground running

Inconvénients :

The emails lag in arriving, and generally are not user friendly, I can't figure out how to have more than one contact per deal, and some features I want are not included in the lower tier version unlike their main competitor.

Easy to use, full-featured CRM

Commentaires : Flexible, scalable, intuitive CRM. I like that it integrates with a variety of other services and is easy to use. It stores a lot of information on our clients and has different alerts to remind you of events and task.

Avantages :

I've been using Base now for the past four years. I've found it easy to use and intuitive. It integrates with several other systems. One feature I really appreciate is how it picks up and stores emails that are sent into a person's profile wether they are sent or received either internally or externally from Base. The ability to follow a sale through its different phases is also easy to use. The mobile app works interfaces icely with an iPhone and allows you to record Actions after the call. It is well organized, scalable and offers everything a small business needs in a CRM

Inconvénients :

I wish there was an easier way to add photos to your contacts. It can pick a photo up if you have some social media information, but I have found the process cumbersome.

Easiest CRM for on-the-go use

Avantages :

great mobile app. ability to see the number of times a client has viewed an email! Easy to use deals/opportunities function. Love that it automatically logs calls/emails to the relevant contact.

Inconvénients :

I wish it had better integrations with other softwares. It has several that it integrates with, but the integrations are minimal at best and completely non-functional at worst. Better integration with accounting and digital marketing softwares would be nice for me and might be critical for other industries

Easy Set-up and Very Functional

Commentaires : Great CRM... Highly recommended!!!

Avantages :

This CRM was easy to set up and makes it easier to communicate with my team and keep them updated on the status of our clients.

Inconvénients :

I would like the data fields to be more customizable. I would also like to have multiple ways to search for a lead in the CRM.

Fantastic CRM

Avantages :

Base's Support Team is fantastic. They flew out members of their team to get us set up. They gave shirts and other swag, and were a delight to deal with. Online support is fantastic, and quick. Base itself is easy to use, and has a streamlined work Flow. There software is very user friendly and modern. You can get up and running in a matter of days. Reach out to them and find out if their software will fit your needs. Either way, I'm sure they will be warm and welcoming to your team.

Inconvénients :

We ultimately moved away from base because there was no way to create some key API integrations that we needed in our industry. I occasionally imported a doc that resulted in a few hundred duplicate users. They could be cleaned up quickly, but still inconvenient. :(

Base CRM is an awesome enterprise CRM and personal productivity tool

Avantages :

Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface.

Inconvénients :

Lack of out of the box integrations compared to less user-friendly tools like Salesforce or Zoho, additional products from Base (reach prospecting / apollo) that extend functionality only available to larger teams