Avis clients sur VaxCare Vaccine Solution

par VaxCare Vaccine Solution

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Note moyenne

  • Note globale
    4,6 /5
  • Facilité d'utilisation
    4,7 /5
  • Service client
    4,9 /5

En savoir plus sur VaxCare Vaccine Solution

Specializing in Vaccine Financing, Inventory Management, Billing, Vaccine Distribution, and Technology Services.

En savoir plus sur VaxCare Vaccine Solution

20 avis affichés

Amber D.
nurse manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2020

"love vaxcare"

Commentaires: count is super easy!! i can count and move on to the next shut down at the end of day. i love it!!! and when our EHR crashed we could still print out a consent !!!

Avantages: easy to use, i trained my staff in just min. i had new to the health care industry staff, and they had no issues learning

Inconvénients: nothing, i use it daily, all day and i have not found anything yet i didnt like

  • Source de l'avis 
  • Publié le 18/08/2020
Divina O.
Clinical Nurse Manager
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/09/2020

"Streamlines Vaccine Workflow"

Commentaires: The customer service is great - all the reps are kind and patient. Emailing the team is also another great option, as they respond within 24-36 hours. There are some barriers when talking about patients, as they don't first ask for DOB or ACCT #, so at times, I'm having to spell a patient's last name that could be very similar, i.e. Johnstons, Howards, etc...

Avantages: When it comes to checking out vaccines for patients, it automatically prompts you if the vaccine is out of age range. It is an added safety feature - given vaccines can look similar, it does a double check to ensure you're administering the appropriate medications.
I also appreciate the automated system of sending vaccines. After doing weekly inventory and having set thresholds for certain vaccines, it takes the guesswork out of when to order and even the act of having to order.

Inconvénients: It doesn't quite capture the expiration dates consistently. We are finding some vaccines need to be removed 1-2 weeks after the expiration date and it's a concern for safety as well.

  • Source de l'avis 
  • Publié le 16/09/2020
Angie F.
lpn
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 07/08/2020

"Easy to use but doesn't always work"

Avantages: The product is somewhat easy to use when it works. I like the fact that we can check inventory and orders that are ready to ship.

Inconvénients: When checking eligibility it will sometimes does not work. I really struggle with getting signed consents to Vaxcare. They are supposed to be uploaded but for some reason they never make it to them. There is no way partner bill so that is very confusing when it comes to who billed what.

Réponse de l'éditeur

envoyé par VaxCare Vaccine Solution le 10/08/2020

Hi Angie, thank you so much for the feedback. I understand there was an intermittent issue with our eligibility on the Friday that you filled this out. I assure you this was temporary. Our eligibility messaging speed is 4.0 seconds on avg for the year. If consent forms and PB doses are causing you any trouble, I will have your Customer Success Advisor reach out and consult with your team. The system is updated and configured to accommodate these workflows seamlessly. We will make sure your team feels confident in their use and the results it produces. Thanks again for the feedback.

  • Source de l'avis 
  • Publié le 07/08/2020
Kerri U.
Administrator
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Health Department Review"

Commentaires: weighing other options now

Avantages: This product was easy to set up and begin using. We like that we know patient eligibility right away during the check in process. We have always had our flu shots available before others in the area, even during the shortage.

Inconvénients: The vaccine ordering process is very cumbersome-the system will only allow vaccine to be ordered at certain times, IF you are below a certain level, unless you go through certain "hoops". With back to school clinics, flu season, and many other clinics, it can be challenging to have to spend multiple days explaining to a customer service rep WHY you need vaccine. Let the ones giving it have more control over the ordering process. Also, why are you not billing secondary insurance companies with Medicare? This is really a big miss VaxCare

  • Source de l'avis 
  • Publié le 11/08/2020
Susan P.
Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/08/2020

"User Friendly Product"

Commentaires: Vaxcare has been very good overall and we are looking forward to our Drive through Flu clinic through Vaxcare.

Avantages: The product is easy to use. We like how in migrates patient info/ins to our emr program. The weekly/monthly vaccine counts helps keep us on track inputting all vaccines given during our busy times.

Inconvénients: The only issue we have with this software as it freezes up on us multiple times daily in the middle of inputting and we need have to do a hard shut down and restart it and start our inputting again.

  • Source de l'avis 
  • Publié le 13/08/2020
Steven S.
Pediatrician
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/02/2020

"Looking for a Solution"

Commentaires: All billing and cash flow directed specifically toward the vaccine budget for this medium sized pediatric practice have been addressed. We are matching (and exceeding) industry standards predicted for profit margin associated with vaccine administration regularly while having no associated costs added to the budget to accomplish this metric.

Avantages: Simplified the entire operation of inventory supply and ordering; allowed for seamless efficiency and accuracy entering immunization data directly into the patient record

Inconvénients: Occasional need to identify and correct inventory errors that require some due diligence. With continued awareness however, both vendor and end user has made simplification of the entire process a priority

Réponse de l'éditeur

envoyé par VaxCare le 27/02/2020

Thank you for your kind words. We're continually focusing on optimizing the process for great organizations like yours.

  • Source de l'avis 
  • Publié le 22/02/2020
Ines I.
Practice Administrator
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2020

"I recommend Vaxcare to any PCP office"

Commentaires: Excellent alternative to carrying vaccines in house either as a replacement of having inventory by clinic or as a new service/income if not offered by practice.

Avantages: Integrates to our EMR system, keeps track of inventory, vaccines are purchased by Vaxcare no cash flow cost for clinic. We receive payments for administration. Real time insurance verification and coverage.

Inconvénients: Product has been improved since we started. Still needs functionality to allow clinic to select if self pay, partner bill or insurance (used to be available). Having to send messages to Vaxcare to inform of these is time consuming and not practical. Would like to see more coverage for other carriers besides Medicare Part D.

  • Source de l'avis 
  • Publié le 18/08/2020
Erica C.
Accounting Supervisor / PH Asst. Office Mgr.
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2020

"Recommended HIGHLY to any office wanting an affordable immunization solution"

Commentaires: Overall, VaxCare has allowed us to reach a under-served population in our community. The private insurance and high-deductible individuals are able to choose between billing their insurance or just choosing the self-pay option and saving themselves some money. Also, we are able to provide immunization services to schools and long term care facilities on a large scale basis with ease of the School Cares portal and easy take and go hub.

Avantages: VaxCare is a quick, easy to learn software/program. Their support staff make sure you are ready to operate before going live and are there if needed every step of the way. My office has 11 staff that directly interface with the program and they range on all levels of technicality, but no one has any issues with operating VaxCare software due to its ease of access.

Inconvénients: There can be a lag between devices (computer & the hub) if your internet isn't high speed. This is f no fault to VaxCare, but can be a little frustrating during clinics where you are doing 300+ shots in one day.

  • Source de l'avis 
  • Publié le 06/08/2020
Deirdre C.
NRCMA
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/08/2020

"Best partner for Vaccines"

Avantages: The ability to vaccinate patients of all ages and demographics with a risk free knowledge that the vaccine will be covered and the patient is aware of any up front costs before being vaccinated. It is super easy to use and is phenomenal in maintaining inventory, tracking discrepancies and makes the overall management of vaccines so easy. The staff are so very helpful and friendly and always willing to answer any questions, no matter hot trivial they may appear.

Inconvénients: Nothing that readily comes to mind. it is so user friendly.

  • Source de l'avis 
  • Publié le 26/08/2020
Krista H.
Office Manager
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Vaxcare Hub"

Commentaires: We were on the fence about moving our entire private vaccine stock to a vendor. We give anywhere from 400-600 vaccines a week. Once we made the decision to move vaccines to Vaxcare it was almost a relief of how easy it was to use and how inexpensive using Vaxcare was. Best decision made for our private vaccine stock.

Avantages: Vaxcare is a simple and easy way to enter and document vaccines as well as capture vaccine eligiblity

Inconvénients: The Hub can sometimes be slow when scanning a vaccine, we are on the lookout for the new Hub that should be coming out soon and is expected to have better scanning features.

  • Source de l'avis 
  • Publié le 11/08/2020
Michelle J.
Practice Administrator
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/02/2020

"A NO-Brainer!"

Commentaires: We eliminated the labor-intensive work of vaccine inventory, delays in shipping and up-front costs of buying and stocking vaccines. As an independent physician group -- that is HUGE. VaxCare is everything they advertised and more. We consider vaccines a very needed part of our patient's care -- but it isn't a revenue driver. So the fact that we can also get paid for administration, but not have to purchase the vaccines out of our budget - has been practice changing. I highly recommend this to every medical practice.

Avantages: So easy to implement and use on a daily basis -- which means we can administer vaccines to patients with with ease and confidence in a timely manner.

Inconvénients: No complaints - works great and their recent upgrade is even MORE user friendly.

Réponse de l'éditeur

envoyé par VaxCare le 27/02/2020

Thanks! We're also excited about the latest update. A lot more to come!

  • Source de l'avis 
  • Publié le 21/02/2020
Cassandra H.
Clinic Nurse
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 11/08/2020

"review"

Commentaires: Overall we like the ease of using the software and this company.

Avantages: Ease of scanning out vaccines through the HUB. Also insurance verification for patients

Inconvénients: The HUB sometimes freezes. There used to be issues with our military clients and their insurance verification, lately no issues.

  • Source de l'avis 
  • Publié le 11/08/2020
Kim W.
office manager
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2020

"why did we wait so long to use VaxCare?"

Commentaires: Vaxcare has freed up our money so we don't have to purchase vaccines for thousands of dollars yearly and we are tracking the vaccines so much easier now. They let you know when the count is off and make our workers more accountable on a daily basis.

Avantages: This has saved us lots of money from purchasing vaccines each year and is very easy to use and track. Love this product!

Inconvénients: This is very easy to learn and use as is their online website for checking on payments, etc. Love it!

  • Source de l'avis 
  • Publié le 18/08/2020
Nettia G.
Office Manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Great for private vaccines"

Commentaires: It has been very well and useful for my practice.

Avantages: Easy to check my patients in and to make sure that their insurance will cover the vaccines.

Inconvénients: That insurance and patient information didn't transfer over when the system got upgraded.

  • Source de l'avis 
  • Publié le 11/08/2020
Rory H.
Practice and Business Operations Manager
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/02/2020

"$$$......saved"

Avantages: Very user friendly as per the staff/users

Inconvénients: So far everything has been smooth and there are no complaints from the staff.

Réponse de l'éditeur

envoyé par VaxCare le 27/02/2020

Optimizing your workflow so you can focus on the patients is what's most important to us. Thank you for the review.

  • Source de l'avis 
  • Publié le 21/02/2020
Lauren M.
Clincial Coordinator
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2020

"VaxCare really is your vaccine solution"

Commentaires: VaxCare is extremely customer service oriented. If you reach out to them, they help you immediately. They ensure we always have the products that we need.

Avantages: Easy of use, and VaxCare assumes the risk.

Inconvénients: Sometimes the software has a delay between the emr & tablet.

  • Source de l'avis 
  • Publié le 06/08/2020
Molly B.
office manager
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Great option for the struggling stand alone practice"

Commentaires: VaxCare has streamlined our vaccine ordering process and eliminated a huge headache.

Avantages: I love the ability to see the inventory for both of our locations from one place.

Inconvénients: The online eligibility feature is a good feature, but more often than not it will tell us a patient is eligible with a particular insurance and when they arrive for their appointment, they have changed insurances.

  • Source de l'avis 
  • Publié le 11/08/2020
Jacqueline T.
OM
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Family Practice"

Avantages: Member eligibility, inventory, the recent improvements have been really effective

Inconvénients: Count variances are not as up front as I would like them to be as well as billing being itemized (more detailed)

  • Source de l'avis 
  • Publié le 11/08/2020
Lisa B.
Clinical Coordinator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Great product"

Commentaires: This product is valuable to our cost savings with vaccinations.

Avantages: Ease of use, cost saving, and vital to our practices

Inconvénients: Pursuing more payor contracts in relation to our area would be an added value.

  • Source de l'avis 
  • Publié le 11/08/2020
Smita P.
Group Operations Manager
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/08/2020

"Vaxcare software"

Commentaires: Very good

Avantages: Easy to use, good customer service. Easy to order vaccines

Inconvénients: The software looses internet connection often times

  • Source de l'avis 
  • Publié le 11/08/2020