Avis clients sur Houzz Pro

Site à fuir !!!

Commentaires : Mauvaise

Avantages :

? je ne sais pas, la suppression d'avis négatif peut-être pour un professionnel ?! En revanche pour les clients, c'est pas très bien, ils ont une information erronée sur l'entreprise avec qui ils travaillent.

Inconvénients :

Site à fuir de toute urgence !!! Résiliation d'un abonnement impossible ni sur le site, ni en contactant le support. Seule solution, faire opposition à la carte bancaire sur laquelle ils prélèvent... De plus, le site n'est pas utile pour un professionnel, les fonctionnalités proposées sont très limitées et non adaptées à un professionnel. Et je peux soutenir les mauvais avis précédent sur la suppression des avis négatifs. Ne vous inscrivez pas, fuyez à grand pas !!!

Vraiment je ne conseille pas HOUZZ PRO

Avantages :

Le seul point positif que je puisse souligner est qu'avant la signature du contrat, ils ont répondu rapidement aux e-mails et ont essayé de rester en contact. Apparemment, ils voulaient signer un contrat dès que possible.

Inconvénients :

Je ne vous conseille pas du tout d'utiliser un abonnement à Houzz Pro, puisque ces personnes n'écrivent nulle part que le contrat ne peut pas être annulé. Bien que je vois qu'il peut être résilié et que je leur dis, pour des raisons de santé, à cause de ma grossesse, je demande de commencer le contrat plus tard, ils n'essaient même pas d'entrer dans ma position. C'est arrivé au point où je veux juste annuler mon contrat avec eux et ne jamais les déranger !!! C'est une entreprise terrible qui n'a aucune humanité !!! J'espère qu'eux aussi se retrouveront dans cette situation. Je vais décrire ces noms :[caché sensible contenu]. Le pays doit connaître ses héros.

Un bon programme

Avantages :

les images et le service a la clientele

Inconvénients :

pas vraiment. Je n'ai pas pris le temps pour observer les points faibles.

Médiocre

Avantages :

logiciel planche tendance qui favorise le détournement des objets

Inconvénients :

La plateforme promet une conciergerie lors de la souscription qui est finalement INEXISTANTE ! Le logiciel de création de planche tendance est très bien mais le reste non. je regrette fortement le contrat avec cette société

houzz pro maturing to another level

Commentaires : iniatialy used as a way to get homeowners leads its moving to an all professional construction software but still with limitations for Canada

Avantages :

Multiple functions CRM applications look and feel

Inconvénients :

For Canadians the product does not carry all the functionality and is still a little clunky

HP... a work in progress!

Commentaires : We do like the system overall! The client facing system is professional; however, there are several enhancements we are waiting for to make this a one stop shop for our clients and our projects.

Avantages :

We love the room boards and file storage.

Inconvénients :

There is a LONG way to go to get the Selections Reports we need without doctoring the documents we export from HP. Also... the online payment options are confusing and have caused us to look foolish as it is not easy to navigate for our clients.

Beware, not the end all that you are promised.

Commentaires : Pressure, a word that accurately describes the sales tactics after you subscribe to purchase the extras needed to supposedly make it all work.

Avantages :

3d plans, estimating. And customer info management.

Inconvénients :

Does not mesh well with quick books Canada. We participated in an hour long survey for a 100.00$ credit. It took 8 messages to support and 3 months to recieve.We have been ghosted on asking to cancel for 3 weeks now. FYI they cancel support tickets after 48 hours.Change orders are horrible, FYI will not hold up in a Nova Scotia court. Unable to adjust invoices if posted. Lots of spam.They promise you the moon only to find out you need to pay +600.00$ more a month to use the lead generation part.Pricing increases of 40$ this month per user.Better solutions exist for less money. It's really not Canadian friendly.

Value for the cost

Commentaires : I have been with them since the beginning, and seen many versions of this. I adore the people who work with us when there are glitches, wish there were less glitches and that new versions were highly tested before being let loose but appreciate the open dialogue with the company. The product is only getting better and grateful for what it can do for us.

Avantages :

The project based software is a a must for our business. There are many features the program offers but what we use this for largely is project selection, proposals, and invoicing with clients.

Inconvénients :

In any software system there is always room for improvement, overall I love that the team is constantly working to improve and seeking input from the users on how to improve. Are there things I wish this could do now that would make our life easier, YES, but overall ok with the way things are working and getting used to the newest version.

HouzzPro is invaluable to my growing business

Commentaires : HouzzPro allows me to have one dedicated program for my interior design projects. New features roll out all the time based on requests from designers.

Avantages :

My favorite tool is the Augmented Reality walk through. Every time a client sees my designs with this feature, all hesitation or nervousness on making major changes melts away. It gives them the confidence to visualize the end result right from the start. They love their finished spaces before the first hammer swings. It is an invaluable tool - and I can create them fast! I like to scan the existing spaces, but I could also upload my .dwg files.Another of my favorite features is the Client Dashboard. It is a dedicated space for communication, documentation, financial payments, daily logs and timeline. They can review the project from anywhere on their devices and all the information is in one place. Clients get the convenience of texting and I don't have my professional texts mixed in with personal texts. Plus, all our communication is visible for my whole team to review.

Inconvénients :

Some of the features are designed by software engineers with little regard to how many clicks it takes for a user to get to the detail they want to update. They are working on that & are very responsive to this type of feedback.

Every thing is at my fingertips.

Commentaires : Absolutely the most comprehensive and complete management app I have used, currently.

Avantages :

The start-up tool and the photo measurement tool. Very easy to use.

Inconvénients :

An accounting tool like Quickbooks but part of the Houzz Pro management package. Maybe integration of financing options for potential clients. It would completely overtake the market. It would put Houzz Pro in a position of exclusivity no one could dismiss.

10/10 Recommend Houzz Pro for Designers

Commentaires : Houzz is a very easy platform to learn. I love being able to create proposals and present room boards to my clients all in one place. One of the best features is the chat option where a team member quickly gets back to me with any question I have, no matter how small. I have even seen Houzz make changes to its user interface based on feedback from pro accounts, making me feel heard and valued. Thanks for everything!!

Avantages :

My favorite features of Houzz Pro is the proposal and invoicing system. I can turn a room board into a proposal with one click and can customize any proposal to show as much or as little as I want! Once a proposal is approved, I simply turn it into an invoice with one button and send it off to collect payment. So easy breezy!I also have to mention that the chat system connects you with a real person, not a bot. This makes THE MOST difference compared to other management systems. I will never take this feature for granted.

Inconvénients :

It was a bit of a learning curve to figure out where everything was that I wanted to access. Some functions weren't as intuitive as others. Thankfully, the chat button makes this so much easier! Whenever I have felt "lost" learning this system, someone gets back to me in a few minuets with a solution or answer to my question.

the best system out there!!!!

Commentaires : before houzz pro I was spending hours after an already long day in the office taking care of paperwork. now I am only going to the office to check the phones and look at the logbook to see what is coming up next as we have not got everything switched over to the system. now I am only at the office a couple of hours a week.

Avantages :

estimates and progress tracker are the 2 i use the most so far cant wait to get off and use the other features more.

Inconvénients :

once a bid is placed it adds the total amount of all bids even the once that were declined and it makes you look twice at what's actually coming in. if there was a way to delete the bids that would be great

Still space to improve

Commentaires : In my opinion, Houzz Pro software has been a mixed bag. While it offers valuable features for project management and the support is commendable, there are notable drawbacks. The software has encountered bugs and lacks essential design elements, causing frustration and a loss of trust. Lead generation has been subpar, with low-quality leads and unresponsiveness. The program's extensive capabilities are impressive, but the learning curve is steep. Overall, while there are positives, there is room for improvement in various areas to enhance the user experience.

Avantages :

Houzz Pro is an indispensable tool for our business, providing a comprehensive project-based software solution. Its wide range of features caters to our needs, including project selection, proposals, and seamless invoicing with clients. Moreover, the platform offers remarkable cost savings, as it delivers all these capabilities at a fraction of the cost, eliminating the hassle of converting funds to Canadian currency. One of the highlights is the Houzz Pro dashboard, which conveniently stores everything required for my projects, regardless of their scale. Additionally, the insightful analytics prove invaluable in tracking progress and identifying successful endeavors.

Inconvénients :

The learning curve may seem daunting, but the exceptional support provided makes it worthwhile. Don't let that discourage you from exploring the platform's immense value once everything is up and running smoothly. However, there are a few areas that could be improved. It would be beneficial to have the ability to edit or cancel items after issuing an invoice, and generating credit memos can be challenging. Additionally, it would be convenient if bank transfer payments were free of charge. The Houzz Pro software design program has some bugs and lacks key elements like stairs and fireplaces, which need fixing to regain trust. Customizing specific furniture pieces within the program would be a great addition.

A Great Source for Contractors

Commentaires : 100% satisfied! We utilize Houzz at this point as our main source of leads besides word of mouth.

Avantages :

I love the Houzz lead generating service as well as the CRM features on the website.

Inconvénients :

The only con I could really say is I get reports from potential clients that messages don't go through or sometimes they are sent to their spam folder. I understand the need to track usage but it would be nice if we had some sort of control over how we message potential clients in a more direct manner.

Landscape Designer & Houzz Pro

Commentaires : My overall satisfaction would be a 9 out of 10 rating. As I mentioned in my previous message about the "cons," with Houzz Pro unable to provide a client app is why I am only rating this a 9 out of 10. Other than this I am extremely satisfied for now with Houzz Pro. I am really curious to find out if there is anything on the IT side in hopes of a new app development coming out any time soon.

Avantages :

I love that everything you need from start to finish for my projects are all stored through the Houzz Pro dashboard. It doesn't matter how large or small the scale of my projects, Houzz Pro seems to have everything I need in order to properly manage projects.

Inconvénients :

I do wish there was an app feature for my clients to use. The homeowners that trust me to take on their large projects are extremely busy people as well, as some are CEOs and CFOs to large companies. The larger projects require way more management which requires way more communication between myself and my client. These extremely busy homeowners would benefit from an app for them to log in and see their dashboard, messages, documents directly from their phone or tablet with just a hit of their finger. This is the largest request I am receiving from my clients and I agree with them, that a homeowner app for houzz pro would be crucial in leveling up my customer satisfaction which ultimately will increase my overall satisfaction with Houzz Pro.

it is my back pocket power card.

Commentaires : I am still using it for leads, tracking, portfolio display, and reviews to build new business.

Avantages :

The analytics are very helpful to keep track of progress and what is showing as successful.

Inconvénients :

No scheduling component for projects and all the phases of present product, price product, order product, the product arrives/delivered/inspected. All helpful for the communication of the project and job site progress.

Great integration of portfolio, website, advertising

Commentaires : I have had a steady reliable account manager who regularly checks in with me to outline new features that were introduced, and even actually created the first version of our website which I subsequently tweaked a bit and personalized, but I was really impressed that she took the time to do this. This is definitely unique in the marketplace.

Avantages :

I like the integration between our Houzz profile content and creating a website from it. It allows me to keep a portfolio of our work that I can direct clients to along with the creation and management of our website which is hosted by Houzz. It provides a single portal for managing leads from people who choose us in general searches on Houzz such as what they call Houzz Project Match, to leads that come directly through our website which is hosted by Houzz. They all show up in the same place. With the addition of the website tools and a fair bit of customization of our website using them, it has really provided an easy solution for a fair bit of our marketing. I would highly recommend it, especially for a smaller company that does not already have an up to date website. Also, remarkably, since hosting our website on Houzz our organic search engine ranking is unexpectedly high after switching over a year ago.

Inconvénients :

I would love even more website creation tools but I also recognize that with more complexity, it might go beyond my capability to use these new tools.

Great for Interior Designers

Commentaires : Very happy

Avantages :

Industry-specific features make it a great solution for interior designers. Wonderful personalized support from the Houzz Team, is always appreciated.

Inconvénients :

The virtual site-measure tool needs improvement - not sure if the technology is there yet, but as is it requires that the measure options are on the same level - easy with empty spaces, hard when there are furniture pieces in the way. Can't wait for that tool to improve in the future!

All-In-One Sales Tool

Commentaires : Houzz Pro is not BuilderTrend or it's competitors, it's not meant to be. What it is, is a great tool for the boutique, niche or small custom contractors who work in intimate teams and/or one-on-one with their clients to deliver value on high quality projects. [SENSITIVE CONTENT], NOT a project manager for [SENSITIVE CONTENT]!

Avantages :

I've used EVERY big name software you can think of and although they were very detailed and very useful for the purpose they were designed for none of them were a simple and effective all-in-one tool. That's where Houzz Pro steps in! The Houzz Pro package consists of: a website that's set-up for you, initially, but super easy to modify yourself or by reaching out to your dedicated support staff, a very simple CAD design tool to help bring vision to any project quickly, a mood board, a take-off tool that appears to be a light version of PlanSwift, an estimation tool and CRM. I have used ALL of these tools individually in the past, utilizing different companies for each, so to have them in one simple package is great! The strength of Houzz Pro is in it's simplicity and focus. It is not super detailed in any one of the features so it's best utilized, at this point in it's infancy, to engage clients and help the construction professional get a project's vision presented quickly. In a nutshell, it is a GREAT consultative sales tool. The CAD and mood board features also allow us to share the vision with our team of subcontractors very early on in the process. All of the Pro tools work seamlessly with the Houzz web profile and you can't beat the pricing for all of these features, especially considering that Houzz pretty much owns the higher-end client base on the web.

Inconvénients :

If you keep in context what the tool (is) and what it (isn't) then, I don't think there are any cons.

A review from an avid user

Commentaires : Offer 3D design now, invoice génération for purchases appear very professional, mood boards are easy to use and handy, my customer service manager [SENSITIVE CONTENT HIDDEN] is excellent and knowledgeable and a pleasure to work with. Tech support has not always been great at all but it has improved

Avantages :

Most impactful was the design software and mood boards and 3D option to show myself and clients. It was easy to on-board Houzz pro - Ivy is useful and reliable

Inconvénients :

The Houzz pro software design program is still buggy and missing key items such as stairs and a fireplace. Bugs need to be fixed as I have lost floor plans and needed to regain trust in the program. Would be great to be able to customize specific furniture pieces into program and also, if Houzz could be more Canadian friendly, it would go a long way towards improvement. The lead generation is not great so far. Need better quality and legitimate leads to justify what I pay. Most are not interested in any design service and just playing around with the program. They do not return my call when I follow up. I almost have stopped follow up as it takes time and is. It rewarded

We Seem To Be Getting There, New Experience And All!

Commentaires : It is good for an Interior Design firm to have software that tracks projects and incorporates purchase orders into invoices. As well as accounting and time billing.

Avantages :

I was a longstanding customer with Ivy before Houzz and "the new experience."The transition was easy as well as the learning curb.The library, with the clipper and descriptions built in, has always been a great assist with multiple projects going. It's good for our inter-office to have invoices and purchase orders with pictures of the products on each document. Clients also appreciate the images on their invoices, especially if they are ongoing customers and sometimes don't remember what was ordered. Plus, the client dashboard is a good client relations tool.

Inconvénients :

As stated, I was a longtime customer of Ivy and loved every functionality it offered. Although the software transition from Ivy to Houzz merged very well, I have had some challenges with the new appearance and navigation through all the parts. We have been managing, and then Houzz presented the "new experience." All of our templates were changed. We have had to learn new ways of inputting products while setting up new templates for us and the new look. All of these changes have been time-consuming.

Nested. Design + Build

Commentaires : I have enjoyed the new changes and the ease of the Houzz Pro app.

Avantages :

I enjoy the lead generation organization software. It is easy to use and track the progression. I also, use the idea books with clients and this is helpful in the beginning design and architectural phases while trying to capture their vision.

Inconvénients :

I haven't really run into anything yet that has created frustration or difficulty. I think it took some time to determine the right selections of services to get to our right client but after a few tweekings in price range and scope of what we do honed in the leads have been more productive.

STAY AWAY FROM HOUZZ PRO!!!

Commentaires : I feel we have been fleeced. [SENSITIVE CONTENT HIDDEN] sold us with false promises and a description of the services that did not match reality. [SENSITIVE CONTENT HIDDEN] our account manager was just rude and condescending when we asked to revise our services. I am still trying to change to a simpler package but have gotten no response from these people.

Avantages :

We signed up for the Ultimate package and support from Houzz Pro in June after Senior Strategic Account Executive [SENSITIVE CONTENT HIDDEN] sold us on the flexibility of the services and ability to reduce or increase the level of product provided. Over the last 5 months we have been disappointed with the potential clients the site attracts and the amount of time we spend managing the site. When we called last month to reduce services our Houzz Pro account manager was not familiar with our agreement, was rude and unprofessional toward my Associate. I complained two and half weeks ago in writing and have not heard back from [SENSITIVE CONTENT HIDDEN]. This is a marketing scam- they pressure businesses into purchasing useless marketing tools. STAY AWAY! This is paid advertising

Inconvénients :

This software did not attract appropriate clients or projects and has been time consuming on our end to manage the results. Houzz Pro staff have ignored us now that we want to reduce services- or at least eliminate superfluous  products. This service is a rip off.

The Most Unhelpful Account Managers We've Ever Experienced

Commentaires : Our account manager is incredibly unhelpful. They are unable to answer simple questions or provide documentation in writing. They demand we get onto a call for every simple issue and are incapable of doing the most basic work in a timely or efficient manner.

Avantages :

We occasionally get good leads through this software but even those are far and few between.

Inconvénients :

It is impossible to get a straight answer out of an account manager without being forced into a "quick call" that is a screen share of everything I can already access in our backend. They seem incapable of providing any real pricing structure or documentation of pricing and billing. It makes me wonder where my money is truly going that this is such a complicated process they don't have it readily available in writing.

Houzz Pro

Commentaires : Saves some time and is convenient for customers.

Avantages :

Being able to keep all Leads and Projects in one place is helpful. Having the option for electronic signatures on Estimates makes giving the go ahead on projects much easier for the customer.

Inconvénients :

In our jurisdiction we have 2 taxes to collect. On Estimates, they can be entered on the line items but are combined when totaled. I have to go back and manually figure out the 2 subtotals as they have to be submitted separately to provincial and federal departments. I have been having problems with the software- when I type into it it becomes scrambled nonsense. Tech support has been unable to resolve this (since March 2022). I have received multiple email that it is resolved "case closed" but it has never been fixed and at this point I have just given up on requesting a new case.