Avis clients sur Dayforce Powerpay

Easy-to-use with top-notch customer service

Commentaires : It's easy to pay each period and to handle year-end.

Avantages :

It is really easy to set up and use. The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Inconvénients :

Downloading a journal file to Quickbooks should be included with all levels of service.

Ceridian *Thank goodness your Back!*

Commentaires : Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past.

Avantages :

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

Inconvénients :

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

Easy to use product, but very limited analytics, and support is hit-and-miss.

Commentaires : This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function.

Avantages :

I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.

Inconvénients :

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.

Powerpay web

Commentaires : Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday.

Avantages :

I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...

Inconvénients :

I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.

An honest review from a Powerpay lover who has some improvement recommendations for the software.

Commentaires : -I would consider QBO's payroll functionalities one of your greatest competitors for small businesses. The reason I haven't switched to QBO's system is because you definitely have a price advantage over them. That said, their payroll tracking and time management system does make it tempting. If you could implement a time tracking app like they have which exports the employee's time right to the rapid entry page on Ceridian, I would be expect this to be a large value add for powerpay. I would also consider paying extra for this feature.

Avantages :

I love the simplicity. I can process payroll, remittances, T4s, stubs, etc. for 13 employees in a couple hours per month. It is quick and efficient, and the reporting is great. I love the customer service, it is UNREAL. Anytime I have an issue I can expect it to be resolved within a 15 minute phone call. Powerpay is amazing at what it does well - process. payroll.

Inconvénients :

-I dislike the benefits tracking system. I wish there were a better way to track sick days and banked days. Both of these systems are clunky, and it is absolutely integral to our business, and others, that we're able to track these better. Currently, unfortunately, we have to keep track of everything on a spreadsheet which can cause some room for error or questionable practices. I wish everything was easily trackable on Powerpay so that we could ensure accuracy. I did have someone from tech support create a loop hole for me to track banked time, but it still could be better set up. I also think that an easier way to override salaries would be amazing. Right now, if I want to grant vacation pay to a salaried employee I need to calculate their regular pay, override the salary, add the vacation pay, and confirm that it all balances. If there was a way to simplify this, it would create processing efficiency. I would rate these improvements as a high level of urgency. -Further, powerpay could benefit from a bit of an ease-of-use clean up. Once you use the software for a few months, and learn how to navigate, it's alright. BUT there certainly is a bit of a learning curve which made me dislike the software at first. Although, I have used much worse and more complicated processing software in the past. So I would rate this on a low level of urgency. -Continued in next section

Easy to use

Commentaires : when I came on board with this company, no one can really teach me how to use the system. I was able to figure it out in some areas, and some I had to call in and get the direction. But all those experiences are effortless. That's how I came to love Powerpay

Avantages :

It is very easy to use. Training that I got from Powerpay was seamless, the associates are very knowledgeable

Inconvénients :

It is not easy to pull reports. If you find a report there's no filter. You have to extract the whole thing and filter it yourself that way

Great Easy to Use!

Commentaires : Great, love all Ceridian products!

Avantages :

It's easy to use and setup is a breeze. I have implemented Ceridian (PowerPay and Dayforce) at 3 different companies ranging in size (10- 300+ employees). The software is easy to use and get started quickly.

Inconvénients :

Frustrating that you can't access employee records without opening a pay period.

EASY TO USE SOFTWARE WITH ROBUST CUSTOMER SUPPORT

Commentaires : We have had a positive experience with Powerpay. The system and the customer support has and continues to exceed our expectations. Anyone who is new to payroll should not hesitate to use Powerpay. The software can be learned quickly. The software's ease of use coupled with the robust customer support will make for a successful outcome.

Avantages :

The software is intuitive and easy to use.

Inconvénients :

I have not found any drawbacks to the software.

Take the easy out of Payroll

Commentaires : Confident that our taxes are being calculated probably and submitted on time to CRA. Employees pay stubs are clear to read and deductions are handled probably

Avantages :

Easy integration from start to finish for a new company. I also had the experience of changing products and the integration and transition was easy. Clean templates. Easy to find what you are looking for. Easy to use the applications and great resources to use withi the application

Inconvénients :

Would like the ability to look at employees without having to open a pay period

I'm a big fan of Powerpay

Commentaires : Powerpay is ideal for managing all the HR/payroll needs. I don't have to worry about reconciling payroll accounts and T4 summaries at the end of the year, or racking my brain to complete ROEs. It is all taken care of for me. It's a load off my mind and a huge time-saver for me.

Avantages :

I love how easy it is to use and, if I have a problem, the support staff are terrific. It is very well priced as well. It is a manageable option for small businesses.

Inconvénients :

I would like to see little helpful tips come up when you hover over a heading or title. It would be nice to have small instructions or explanations in areas that will save me having to call in with a small/minor question.

Overall positive experiences

Commentaires : Overall positive and very user friendly

Avantages :

The customer support is top notch, and it is cost effective

Inconvénients :

Could have more useable report. Things as simple as staff lists, employee birthday report for celebrating specials events, Years of service for celebrations, ect.

EXCELLENT CUSTOMER SERVICE

Commentaires : We are smaller type Mental Health agency, so we do not have an HR function. When I have a HR or payroll issue I need guidance with, 99 times out of 100 when I have called Ceridian I have received concise information to apply and complete the transaction. The PowerPay team is very patient and knowledgeable to guide you on tax interpretations on areas I do not have full knowledge.
In particular I have found the guidance on termination/severance /ROE to be invaluable to me.

Avantages :

Generally I find the Power Pay application is well laid out and easy to understand. I have used the PowerPay software for + 12 years, and the most recent update or change was easy to follow and understand. If an error has occurred with your work on a tab you are always warned that the page contains an error and that you cannot proceed until the error has been corrected. The software is truly customer oriented and the sequence of order of applications is easy to follow.

Inconvénients :

I do find the internal HR reports are very general in nature and have seldom used them to assist with employee lists.

PowerPay makes payroll easy!

Commentaires : Amazing transition (very easy) from InSync Blue, an amazingly intuitive and easy to use product. And it is supported with the excellent customer service that I have grown to know and love from Ceridian.

Avantages :

PowerPay is an extremely intuitive and easy to use platform for those of whom payroll is not a full-time job. It takes care of most (if not all) of the legislative updates and guides you through on-boarding and off-boarding staff. Linked to Ceridian's DayForce, timesheets are automatically loaded and I rarely spend more than 30 minutes every second week doing payroll.

Inconvénients :

I can't name anything that I dislike about the software. Oh, it doesn't calculate anniversary dates - I can report on when folks were hired, but it doesn't say how many years they have been on board. I get that from DayForce, though.

Great support and product

Commentaires : Overall this is a very good program. It is inexpensive and reliable. The support team is great. I am especially happy at this time of year (not having to do T4's). Did I mention that the support team is extremely helpful?

Avantages :

The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.

Inconvénients :

You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.

Review of Ceridian Payroll

Commentaires : My overall experience has been very good. Powerpay makes handling all aspects of payroll very easy.

Avantages :

Ease of use and the historical record keeping. Very useful in applying for Government Covid Wage subsidies. When I call in for help the staff have always been very knowledgeable and helpful. They have always been able to answer my questions.

Inconvénients :

I cannot think of anything at this point that needs improvement. This may be because I have a very small payroll.

Powerpay Use

Commentaires : It has always been an easy experience with powerpay and that that they are there to help if you need it.

Avantages :

We use Powerpay and have for a number of years. For a small seasonal company like ours, it is very easy for me to submit payroll from anywhere I have access to a computer. It also great to have ROE, t4's and year end completed so easily. Knowledgeable staff make it easy when your have a question or problem.

Inconvénients :

Being seasonal it would be easier if we could maintain somewhere the info for our workers who return every year. If we could recall them by their employee number, it would save a lot of extra work.

Review of Ceridian Power pay

Commentaires : wonderful experience productivity improvement

Avantages :

ease of use and the customer support. every time we call customer support always very helpful.

Inconvénients :

each add on is additional cost - for some of the other modules.

Easy to use for management and staff

Avantages :

The ease of being able to move from one screen while entering payroll to the next is critical in being able to save time and be more efficient. If you attempt to leave one screen without remembering to save what you have entered, a message pops up alerting you, this leave little room for errors.

Inconvénients :

The only part of this software that is frustrating is that you can't enter new employee information without first starting a new run.

My review on PowerPay

Commentaires : I find that anytime I have question or require assistance, I am able to call and talk to a customer service advisor in a timely manner. All customer service advisors that I have spoken to have all been very helpful and knowledgable and provided excellent guidance and advise.

Avantages :

I like the fact that employees can obtain their paystubs and T4's online. I find that once an individual has used it often enough it is user friendly.

Inconvénients :

I don't like the fact that I do not have access to the employees' paystubs unless I go into the system as the user. It would be nice to be able to pull an employee's paystub to review if the need arises. I also think it would be good to be able to make changes to the employee's profile (ie address change) without having to open a payrun to do so.

Payroll made easy

Commentaires : This has allowed my department to run efficiently. Powerpay is like a payroll person in my pocket.

Avantages :

I love the ease of using this program. The screens are user friendly and everything is made as simple as possible. I would be lost without the calendar reminders for processing deadlines. These have made my life much less stressful.

Inconvénients :

The only thing I would change is the ability to have more than one pay period open at a time. I understand why this is not allowed but in the case of a small company with infrequent changes, it would be helpful to work ahead sometimes.

Review of Powerpay

Commentaires : I am extremely satisfied with powerpay. In addition to the easy to use software I have called the customer help line many times. I have received exceptional service and advice and am always greeted with knowledge and kindness. I will recommend to others.

Avantages :

The powerpay portal is extremely easy to use. The layout is well done and makes it easy to learn and understand. It is also a program that is quick and efficient.

Inconvénients :

The only complaint I have about the software is that you’re not able to access a lot of information without having a run open. I would prefer to be able to have that information on the side bar to access quickly. Sometimes I can’t access that information when our payroll is being processed. Other than that I have no issues with the software.

PowerPay Review

Commentaires : Overall, we enjoy PowerPay and it meets our needs of a payroll software! Would recommend it

Avantages :

Easy to use Great customer service Great year end webinars

Inconvénients :

To find simple employee information in their profile, a new pay period always has to be created which sometimes is not feasible if we don't want to set up a new pay period at that time The payroll preview in Insync was better, in my opinon

Saves Manual Payroll Manipulation

Commentaires : I really appreciate the ability to get help on all payroll-related questions from a real, live person!!

Avantages :

The ability to automate payroll processes and make any required changes easily. The response to current government programs including information and built in customization, such as the new T4 earnings reporting this year-end: earnings for each CERB pay period are automatically generated for each employee. I also appreciate the year-end training provided each year, which covers legislative changes and general "how tos".

Inconvénients :

I honestly don't feel there are any features lacking that I would look for or have needed.

Great support

Commentaires : Very reliable

Avantages :

I like the personalize customer service support that comes with it.

Inconvénients :

Not really any major cons it was a little pricier but overall worth the cost.

Consultant's Review

Commentaires : Fantastic, considering i had to experience on power pay.
I've been a 25+ year client of Ceridian. Have In sync, payflex HPL and DF experience.
The Power Pay team was awesome.. Most of all kudos to [SENSITIVE CONTENT HIDDEN] for providing exceptional service and prompt responses to all my issues. Today is actually my last day at Lorex. I start a Full time role next week with Circle of Care! Pls send to my personal email [SENSITIVE CONTENT HIDDEN]
Thank YOU

Avantages :

Power Pay is a robust engine for what it does. However client did not know what all there was available. Advanced Reporting feature was just turned on. Client did not utilize this as they didn't know. Set up clients GL as that was a manual. Import feeds created to optimize entry and remove rapid entry. automated some of the earnings code features.

Inconvénients :

Would like even more reporting capability. But the 24 advanced reporting turned on definitely gives the client more than what they were using.