Avis clients sur SmartRec

Plus simple qu'on le pense

Avantages :

Depuis maintenant plus de 10 ans que j'utilise Amilia (maintenant Smart Rec), j'ai vu évolué cette entreprise positivement, toujours à la recherche du meilleur pour leurs clients. Des formations sont données pour les utilisateurs qui en ont besoin, un soutien client est toujours accessible, une communauté est créée pour nous soutenir tous.

Inconvénients :

Nous devons parfois faire quelques manipulations pour arriver à nos fins, surtout chez les listes de présence pour les camps de jour.

Plate-forme et evolution constante

Avantages :

Ajout de nouvelle fonction. Support à la clientèle rapide et efficace

Inconvénients :

Remboursement et changement d'activité complexe

Amilia, a good and user-friendly software for every employee

Commentaires : With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Avantages :

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Inconvénients :

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Smart Rec Review

Commentaires : SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so.

Avantages :

We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement.

Inconvénients :

There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks.

Feedback

Commentaires : Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Avantages :

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Inconvénients :

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Great product, will be even better with a few upgrades!

Commentaires : A positive one. To further enhance our experience, it would be incredibly helpful to have the ability to add events via ticking, as well as a map view of our campsites and cabins, and a calendar view that shows facility availability. The addition of these features would greatly improve your product for our needs

Avantages :

The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or queries. From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these exchanges have been of top quality. If a staff member doesn't know the answer to a question, they promptly provide one.

Inconvénients :

Unfortunately, the software currently doesn't offer a map view of our campsites, which would allow our guests to choose the perfect site for them based on its location in relation to amenities such as restrooms, showers, dump stations, office, etc.Moreover, it would be highly beneficial for campgrounds like ours to have a simple and user-friendly calendar that shows the available cabins and campsites. While the current facility calendar provides information about what is already booked, it's not the most efficient way for our front desk staff to convey information to walk-in guests about available sites and buildings.

Decent Alternative? Maybe, I guess...

Commentaires : Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Avantages :

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app)

Inconvénients :

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

Why we love SmartRec

Commentaires : We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies.

Avantages :

Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts.

Inconvénients :

The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module.

SmartRec the SmartChoice

Commentaires : The experience has been wonderful. The training was completely different from how we ended up using the software but ultimately its been quick and easy to learn/implement.

Avantages :

The software is intuitive and the customer service is outstanding.

Inconvénients :

I do wish this was an established recreation software as features are ever changing. It makes it hard to write guides or standard operating procedures for software that is constantly changing. I would also like to see a better reporting system. However, because the software is ever changing, they take our suggestions from what we want to see out of the software and create it. I also wish the software was split by facilities and not one large department. It makes reconciliation difficult on behalf of the whole department.

Great Software - Very valuable to any organization

Avantages :

This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year. The major reason for our organization was the ability to generate RL-24 tax slips.

Inconvénients :

There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting

SmartRec is smart for us.

Commentaires : Overall, SmartRec has been a great experience. We will soon incorporate more facilities management and utilize additional features of the software.

Avantages :

Ease of implementation. Flexibility of customizing forms. Dynamic support from a knowledgeable team. Great training modules.

Inconvénients :

At first, there was a bit of a learning curve for our participants to register, but they caught on quickly.

Smartrec the best coice by far.

Commentaires : Overall its a great platform to record everything important.

Avantages :

Its very user friendly and easy to use and navigate. would recommend it any day.

Inconvénients :

Can be more detailed what to record and when

Smart Rec Review

Avantages :

Online registration allow registration for families from the comfort of their home at any time of day There is no waiting in lines to register for activities. Automated Payment Processing means each month there is minimal administrative work to complete as everything is processed and completed. Multi-passes allow purchases of "class packs" which helps facilitate our tumbling program.

Inconvénients :

The "store" where we house our pro-shop is not well equipped and has not had updates in years. Split family accounts is a huge headache for us.

Good software

Commentaires : We joined Amilia when it was in its earlier years, when the customer service was more personal.
Now fast forward a few years later, with successful growth, and the customer service is not as it used to be.
Also, amidst the current global pandemic of March 2020, we did not feel like they were empathetic to their main customer base's realities.
Overall, the product is fine, with space to grow, but the customer service needs to step back to its roots.

Avantages :

We appreciate the website integration, and ongoing added features that help us better operate.

Inconvénients :

We are having a hard time with the bookkeeping aspect of it; having to go on another platform to check deposits, and not being able to automatically reconcile operations so we still have to do it by hand in 2020. Our customers are also having a hard time with the ease of use of the interface; we have gotten many calls that some were unable to register due to photo file restriction and other issues.

Amilia is great

Avantages :

The launching process, and using it on my end is pretty easy once you get to know your way around the system.

Inconvénients :

The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them.

Can you drill a hole with a screwdriver? Yes, you can. Maybe not the ideal tool to do it.!

Commentaires : I'm very satisfied with the service provided. The functionalities are great and easy to use. It is very easy to setup and you will be up&running in a very short period of time. Then you can continue adding more features.

Avantages :

Amilia is an extremely powerful solution. It has the huge benefit that can be used in a very basic mode, or you can implement as much as business processes you have. A huge benefit that they offer, it is the customer support. The customer support team is extremely patient, professional, and always ready to help.

Inconvénients :

The mobile App it has a lot of areas for improvement. The possibility to have Amilia embedded in your business website should be carefully reviewed. There are minor UX scenarios where the system is not as friendly as you may expect.

Mobile site does not work for registration

Commentaires : Very polite, but when we communicate problems with customers registering they just keep saying to tell customers to use Chrome on a desktop. Are we supposed to tell people they can only use desktop and chrome to register in our advertisements? It's embarassing and I am constantly apologizing to customers.

Avantages :

It is easy to use on the admin end. I like that it tracks online traffic to your site and that it works with Constant Contact.

Inconvénients :

Our customers can't use their phones to register and sometimes the registration site does not appear on our website for desktops either.

Amilia has terrible functionality issues and even worse customer service.

Avantages :

There is nothing good about this software -- use at your own risk. On the plus side, it's easy to find better options.

Inconvénients :

Amilia has terrible run-time issues and unresponsive, downright hostile customer service. The company only has 65 employees after years in business and their only investor is their CEO -- that should be telling. Amilia is no longer in Beta; they should be working to resolve their substantial SaaS platform functionality issues by now. I raised valid concerns on Amilia message boards and via their social media accounts for one of our clients for DAYS, trying to get resolutions to their platform functionality issues and was personally accosted on Linkedin by their company CMO. Shocking! Amilia doesn't understand the very basic tenets of customer service and their event registration platform -- to quote the hundreds of complaints our client has received in the past few days -- "stinks." Try EventBrite, Attendify, even a WordPress plug-in. Avoid Amilia at all costs, unless you are willing to anger and lose your user base.

Amilia at a Gymnastics Club

Avantages :

User interface is much stronger than our last product. Easier to use and easier on the eyes.

Inconvénients :

Billing is difficult and confusing each month. Far too much time has to be spent by our administration to reconcile with our bank account.

PDOP Amilia review

Avantages :

This software is super easy to use and offers a lot of flexibility. Its so much better than our last one! I also love that I can access it from anywhere.

Inconvénients :

Sometimes changes don't save and the gateway times out when making mass edits.

Switch to Amilia

Commentaires : Great!

Avantages :

Amazing customer service, and feedback opportunities.

Inconvénients :

Doesn't always have the features, or specific adjustments we would like. Does take some time learning the ins and outs of the system.

Amilia has made our life easier

Commentaires : The support team is amazing and has helped us through many questions as we were setting up the program. They take our suggestions seriously and follow up promptly and professionally. The program is easy to use for us in administration and for our client base.

Avantages :

Our members are able to access the program and make changes to their schedule easily.

Inconvénients :

I would like the calendar to show drop ins as well as sessions.

Amilia has been a great fit for our gymnastics club

Avantages :

The software has a very nice and functional layout for both Administrators and Clients. It is very easy to use and to train new employees as administrators. We have received positive feedback from our Clients on the ease of use of this registration system.

Inconvénients :

Honestly, I really don't have any cons . . . I feel that the Team at Amilia has made a lot of improvements in the software in the past two years, they have a responsive customer service team and continue to advance the functionality of the software.

Amilia Review for Thrive

Commentaires : I've used Amilia for over a year and have seen quite a few improvements which is great because I am constantly using it for work.

Avantages :

I most enjoy being able to see who has scanned in to our facility as well as the time and being able to know if their membership expired or if they have an account block.

Inconvénients :

Hearing back from the Customer service regarding a question. Most days they are gone by 5pm and I have to wait until the morning for a response.

SmartRec is a great way to manage your Recreation Department

Commentaires : We have had very good experience with Smart Rec which we have had for one year now.

Avantages :

The customer service is first rate. Whenever we have a question or concern the Customer Service team is always available to give a quick answer to any issue we have.

Inconvénients :

We are very happy with the software and do not have a what we like least.