Avis clients sur Acefone

Acefone is an excellent choice for any companies online phone system and IVR needs.

Commentaires : Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Avantages :

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Inconvénients :

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Feature Packed and cheaper than a standard single BT phone line

Commentaires : I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Avantages :

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Inconvénients :

Too early to tell, but so far I have no gripes about this software.

Avoid this organisation !

Commentaires : Horrific - such that i will shortly be making a complaint in-person to a UK based company director, at a time to suit me.

Avantages :

There is nothing to like - it simply does not work, which for a medical supplies business is critical. We have been advised by them recently as we are unable to accept calls on our mobiles that it has to go through a PC, meaning someone has to sit at a PC 24/7 as we are a 24/7 business.

Inconvénients :

If you employ your business - prepare to have your company driven into the ground by this outfit disabling your ability to communicate with old and new customers alike.

Setting up support

Commentaires : Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

Avantages :

Simple interface .......................

Inconvénients :

Supporting documentation jargon ........

On-boarding

Avantages :

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Inconvénients :

None so far and will see if there is any

Verry buggy

Commentaires : Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.

Avantages :

If it work as it should all the time then it would be a good system.

Inconvénients :

It rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.

cheap calling and quality services

Commentaires : i have been using them more than two years had no complain

Avantages :

perfect voip services both countris uk and usa

Inconvénients :

so far no cons found in their system recommend their services

Acephone Service

Commentaires : I would like to thank [SENSITIVE CONTENT] for guiding me and providing all the inputs about the services and plan. Related to Demo provided by [SENSITIVE CONTENT] was very clear which help me to understand how it works. As well I was getting help from them at any point of time if I had any query or issue.Overall i would again thanks both of them making this process very smooth with out any hiccups

Avantages :

It is very user friendly software, it can be managed with different places like browser, mobile, laptops etc

Inconvénients :

Currently I could not find any at this point.

Excellent services.

Commentaires : excellent

Avantages :

very helpful. very nice approach. i will recommend to everyone.

Inconvénients :

very good for business. the customer service staff is very nice.

Customer Service Experience

Commentaires : Good customer service, problem solved promptly. Very much delighted

Avantages :

Excellent Customer Service. [SENSITIVE CONTENT] was very helpful

Inconvénients :

Customer Service Experience. Very much delighted

New Business

Avantages :

Easy to use software along with a very helpful customer service

Inconvénients :

The only thing that I would have liked to see is Company caller id when a customer rang the business

Best Customer Service & Connection

Commentaires : Very good Customer Service and 24/7 help center.
I would recommend Acefone to everyone out there who would want their service.

Avantages :

The online portal is very user friendly and the best part is we could sync it with our CRM.

Inconvénients :

The Minutes they're providing per month is pretty decent compared to others. If it was Unlimited, they would be perfect.

Acefone Hosted Phone Systems Review

Commentaires : Just signed up and looking forward to checking out the AceFine service. [SENSITIVE CONTENT HIDDEN] was excellent in his explanation of the service on offer and the signup process. Anyone thinking of signing up I would definitely recommend asking for him to talk you through the process. Hopefully the service is as efficient as [SENSITIVE CONTENT HIDDEN].

Avantages :

features and cost. after reseachinng the marcket Ace Fones came out on top

Inconvénients :

not sure yet haven't started, i have just signed up but i will report back once i know!!

Good overall

Commentaires : Very good

Avantages :

Good service and good value of money as well.

Inconvénients :

Integration with other platform hope they will improve

Acefone Review

Avantages :

Acefone has a great Customer Support and the pricing is very much reasonable

Inconvénients :

Setup time was a little longer than expected but they covered all the requirement with Support

Great service

Commentaires : Great for remote working.

Avantages :

easy set up with great help from customer service. Lots of useful features

Inconvénients :

No downside to this service so far. So cannot comment on any problems yet.

Total Control Pro Review

Avantages :

Integrating the software with Zoho looks to work seamlessly once configured

Inconvénients :

Setting up the intimal integration with Zoho was a little bit confusing

Acefone Review

Avantages :

Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.

Inconvénients :

Nothing so far, only been using for a couple of weeks though.

Services and Support

Avantages :

I am using this services from past three months. Support system is great and i also have great experience

Inconvénients :

Support team and sales team is very good. we get the responses in very short time frame.

Great product, great price

Commentaires : Perhaps one of the best VOIP products in the market.

Avantages :

Very easy to use, very good price and great customer service.

Inconvénients :

The only con is the need of an application in order to make a voip call.

Acefone Quality Review

Avantages :

Initial impression is quite good great supportive staff and we are really impressed.

Inconvénients :

Hopefully everything goes well in future too, fingers crossed.

Great Service & support

Avantages :

Very organised & user friendly.. cutting edge technology

Inconvénients :

I didn't like the user interface colour of the platform

Acefone onboarding review

Avantages :

Price point was a consideration. The help service with onboarding has been excellent.

Inconvénients :

As of the moment I don't have any idea about the calls.

Acefone setup and review

Avantages :

Ease of use and immediate technical support

Inconvénients :

First day of use, will need a week or so in order to assess properly

NDF Digital - Easy to use

Avantages :

Friendly customer services, helpful team, helped me set up the system integrate with zoho as well as demos.

Inconvénients :

The system is running perfectly so I have nothing bad to say.