15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur Acefone

Quelles que soient les exigences de communication de votre entreprise, Acefone est là pour vous aider avec ses solutions de téléphonie cloud sur mesure.

En savoir plus sur Acefone

Avantages :

Good Integration with HubSpot. It was pretty convenient.

Inconvénients :

Not sure yet haven't started, i have just signed up but i will report back once i know.

Acefone - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,8

Probabilité de recommander le produit

8,7/10

Acefone a reçu une note globale de 4,7 étoiles sur 5 d'après 129 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (129)

Neil
Neil
Director of Business Development (Canada)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Acefone is an excellent choice for any companies online phone system and IVR needs.

5,0 il y a 2 ans

Commentaires : Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Avantages :

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Inconvénients :

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you Mr Neil for choosing Acefone and for sharing your valuable feedback with us. We're glad you liked our onboarding process. Our team is always all ears when it comes to you because we value you choosing us when you could've gone anywhere else. If there's anything else you'd like to share more, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lee
Manager (R.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Feature Packed and cheaper than a standard single BT phone line

5,0 il y a 3 ans

Commentaires : I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Avantages :

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Inconvénients :

Too early to tell, but so far I have no gripes about this software.

Réponse de l'équipe de Acefone

il y a 3 ans

Thank you very much for your valuable time. We are always delighted to hear from you. We are glad that you could take advantage of our auto-provisioning system, which has been built to make set-up easy for customers like you. Similarly, we appreciate that you found our pricing suitable; we strongly believe that a business necessity such as your communication system should not burn a hole in your pocket. Feel free to connect with us anytime. Write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Ian
Company Director (R.-U.)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome support

5,0 le mois dernier Nouveau

Commentaires : Awesome! Aman was so helpful and really understood the needs of our business.

Avantages :

How helpful the support was in setting up the system

Inconvénients :

That the call quality wasn't so good but found out this was because we were using the wrong software

Eric
Director of Business Development (É.-U.)
Logistique et chaîne d'approvisionnement, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

United States Customers Stay Away

1,0 il y a 3 ans

Commentaires : Horrible, waste of time, and a complete frustration

Avantages :

1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.

Inconvénients :

1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable 2. Calls not connecting - This still doesnt connect for 5-10 calls per day 3. SMS not working - After many requests to activate and later fix SMS 4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added. 5. I am now unable to port out my number for over a week - The port out information they provided is incorrect. 6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST

Réponse de l'équipe de Acefone

il y a 2 ans

Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues. Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update. Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product. You can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution. ~Team Acefone

Nirav
CTO (Inde)
Recrutement, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Value for Money !

5,0 il y a 2 mois

Avantages :

Recommended for Startup and User-friendly portal can be managed easily.

Inconvénients :

Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.

Nancy
Marketing Director (É.-U.)
Services juridiques, 2–10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great Service at an Affordable Price

5,0 il y a 4 mois

Commentaires : I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours.

Avantages :

I enjoyed working with [sensitive content hidden] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services.

Inconvénients :

The Virtual Receptionist robotic sounding voice. I wish it sounded more human.

Omar
Co-Founder (Égypte)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

On-boarding

5,0 il y a 2 ans

Avantages :

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Inconvénients :

None so far and will see if there is any

Réponse de l'équipe de Acefone

il y a 2 ans

Hi Omar, Thank you for your positive review. At Acefone, we always strive to provide our customers with the best experience possible. We are glad you liked the interactions with our support team and our recording feature. Acefone offers 65+ business essential features at affordable rates. If you have any questions or would like to know more about what solutions work best for you, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Philburt
Admin (R.-U.)
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Very professional Team

5,0 il y a 8 mois

Avantages :

Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.

Inconvénients :

Nothing right now about the platform. Happy service

DONATAS
Manager (R.-U.)
Enseignement primaire et secondaire, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good online help with setupo

5,0 il y a 3 mois

Avantages :

Easy to use. Price is good comparing with other.

Inconvénients :

Sometimes is hard to receive call back from proper department.

Shamsul
Director (Canada)
Vente en gros, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Excellent Customer Support by [sensitive content hidden]

5,0 le mois dernier Nouveau

Commentaires : Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Avantages :

I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Inconvénients :

I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.

Jonathan
Proprietor (R.-U.)
Transport routier/ferroviaire, Auto-entrepreneur
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

New Business

4,0 il y a 3 ans

Avantages :

Easy to use software along with a very helpful customer service

Inconvénients :

The only thing that I would have liked to see is Company caller id when a customer rang the business

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you Jonathan for choosing our services. We are glad to have you onboard the Acefone family. At Acefone, we try our best to provide valuable features at competitive prices. Serving our customers is our number 1 priority. We would like to assure you that our team will look at your company caller ID suggestion and take necessary actions. We are confident you won't face any issues in the near future as well, but in case you do, we are there for you. Reach out to us at contact@acefone.com or call us at 0800-084-3663.

Dean
CEO (R.-U.)
Biens de consommation, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

great on boarding process

4,0 il y a 2 ans

Avantages :

great service quick setup software is great !

Inconvénients :

can't think of anything that could be improved service and features are great!!!

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you for your positive review Mr Dean. At Acefone, our teams are always working to give you a smooth experience. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Babesh
Manager (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good overall

5,0 il y a 3 ans

Commentaires : Very good

Avantages :

Good service and good value of money as well.

Inconvénients :

Integration with other platform hope they will improve

Réponse de l'équipe de Acefone

il y a 3 ans

Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices. We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone. While the integration process is quite simple, if you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Sreeshyam
COO (Inde)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Acefone Review

5,0 il y a 2 ans

Avantages :

Acefone has a great Customer Support and the pricing is very much reasonable

Inconvénients :

Setup time was a little longer than expected but they covered all the requirement with Support

Réponse de l'équipe de Acefone

il y a 2 ans

Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Shamsul
Director (R.-U.)
Gestion de l'enseignement, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Customer Service Experience

5,0 il y a 2 ans

Commentaires : Good customer service, problem solved promptly. Very much delighted

Avantages :

Excellent Customer Service. [SENSITIVE CONTENT] was very helpful

Inconvénients :

Customer Service Experience. Very much delighted

Réponse de l'équipe de Acefone

il y a 2 ans

Hello Mr Shamsul, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our customer support services. It is words like these that motivate us to keep up with the hard work and continue towards even better services. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663 in-case you have any queries to be resolved. ~Team Acefone

William
Director (R.-U.)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great service

5,0 il y a 3 ans

Commentaires : Great for remote working.

Avantages :

easy set up with great help from customer service. Lots of useful features

Inconvénients :

No downside to this service so far. So cannot comment on any problems yet.

Réponse de l'équipe de Acefone

il y a 3 ans

Thank you for choosing Acefone and sharing your valuable feedback with us. We are always there to help you decide what is best for your business. Hence, we encourage our agents to help you make the right decision. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

tim
Technical Director (R.-U.)
Génie civil, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Initial set up

4,0 il y a 2 ans

Avantages :

Ease of use, clear interface, good support.

Inconvénients :

I havn't used it enough to give an opinion.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you for your review Mr Tim. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our support and services. We pride ourselves in providing solutions that are user-friendly with dedicated support and are glad you found them to your liking. We hope that you have a great experience using our solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us anytime at 0800-084-3663. ~Team Acefone

Patience
Business Manager (Nigeria)
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Acephone

5,0 il y a 3 ans

Avantages :

Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST

Inconvénients :

Nothing at all. JUST STARTING TO USE THEIR PRODUCT AND ENJOY THEIR SERVICES.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Lisa
Owner (R.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great product and great customer services. IO would recommend

5,0 il y a 2 ans

Commentaires : It works well with for intended services

Avantages :

Ease of use with straight-forward instruction and steps

Inconvénients :

So far I haven't yet see any cons as I have just started using it

Réponse de l'équipe de Acefone

il y a 2 ans

Hi Lisa, Thank you for choosing Acefone and sharing your valuable feedback with us. Our team will be thrilled to read your kind words. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone

Ann
Business Support Officer (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great OnBoarding

5,0 il y a 2 ans

Commentaires : Great Customer service team, very patient

Avantages :

Ease of use and value for money. Enjoyed the little introductory session with [SENSITIVE CONTENT], he was very patient as I'm a bit of a technophobe

Inconvénients :

Haven't used it enough to comment on this

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you for your positive review. At Acefone, we are always working to give you the best customer service possible. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Abraham
Director (R.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Acefone Review

4,0 il y a 2 ans

Avantages :

Setting up.Use of local landline and price

Inconvénients :

It requires a knowledge base in Information technology to navigate.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone

Ravi Shekhar
HR Manager (Inde)
Recrutement, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Services and Support

5,0 il y a 3 ans

Avantages :

I am using this services from past three months. Support system is great and i also have great experience

Inconvénients :

Support team and sales team is very good. we get the responses in very short time frame.

Réponse de l'équipe de Acefone

il y a 3 ans

Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone

Rida
Managing director (R.-U.)
Transport routier/ferroviaire, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Service & support

5,0 il y a 2 ans

Avantages :

Very organised & user friendly.. cutting edge technology

Inconvénients :

I didn't like the user interface colour of the platform

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you for your kind words. Our team focuses on providing the best customer services possible to help you take your business forward. We regret that you didn't appreciate the color combination of the user interface much. However we'll try to make it more apealing in the near future If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Nadia
owner (É.-U.)
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Value

5,0 il y a 2 ans

Avantages :

Great value and lots of features for the price!

Inconvénients :

Interface is not as easy as other programs but the functionality is there so it isn't too much of a drawback.

Réponse de l'équipe de Acefone

il y a 2 ans

Thank you Ms Nadia for your positive feedback! We are glad you found Acefone systems friendly and easy to set up. Rest assured, our teams are constantly working to empower you with the latest tools so that you can take your business to new heights. If you have any queries, you can reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone

Tousif
Director (R.-U.)
Équipements publics, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good App

4,0 il y a 3 ans

Commentaires : The customer service is 10/10 , very helpful and great product knowledge
i would name [SENSITIVE CONTENT HIDDEN] who have helped me with my queries.
Brilliant and helpful guys

Avantages :

very easy to use on the phone, inexpensive and great customer service team

Inconvénients :

had difficulties using it on the pc and few times the recording has not been very clear

Réponse de l'équipe de Acefone

il y a 3 ans

Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our customer service satisfactory and our phone system easy to use. We apologise for the inconveniencewe will alert the concerned teams about the difficulties you have faced with our PC version and call recordings. We will also ensure that the issue is resolved soon. It is important to us that every customer has a seamless experience. Do reach out to us at contact@acefone.com or 0800-084-3663 with more details. Similarly, let us know if there's any other issue or feedback you'd like to share. ~Team Acefone