Avis clients sur SpotOn

L'un des meilleurs logiciels de paiement

Avantages :

C'est un logiciel facile à utiliser, efficace et très rapide dans le traitement des paiements. Grâce à ses fonctionnalités, il permet de faire des réservations et des commandes sécurisées en ligne.

Inconvénients :

C'est un bon logiciel que j'apprécie beaucoup mais qui n'est pas disponible dans tous les pays

Meilleur logiciel de a

Avantages :

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Inconvénients :

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Commande en ligne

Commentaires : Spoton est entièrement indispensable pour mon entreprise

Avantages :

Spoton est un logiciel de commande en ligne très utile et fiable pour mon entreprise

Inconvénients :

Spoton est le logiciel dont l'entreprise a besoin pour gère au mieux les commandes

Logiciel de gestion transparent

Avantages :

C'est le plus meilleur logiciel qui facilite surtout aux restaurants,une conception conviviale, accélérer le paiement et simplifié la gestion des menus

Inconvénients :

Je recommande surtout aux restaurants d'utiliser ce logiciel pour un meilleur fonctionnement de leurs restaurant

Logiciel de traitement de paiement

Avantages :

Notre entreprise a désormais une facilité à traiter les paiements grâce à SpotOn. Un service client très dynamique. Nos clients sont satisfaits grâce à ce logiciel.

Inconvénients :

SpotOn un logiciel auquel je ne reproche grand-chose. La qualité de rapport prix est appréciable.

Logiciels de caisse

Avantages :

D'une fonctionnalité très pratique, ce logiciel permet de traîter des paiements, d'email marketing. Il facilite également la commande en ligne.

Inconvénients :

Aucun inconvénient venant de ce logiciel à signaler.

Logiciel de gestion

Avantages :

Le logiciel spoton est un tres bon logiciel qui aide les entreprises dans la gestion par mail a la clientèle.

Inconvénients :

La tâche facile et rapide de ce logiciel spoton et son rapport prix est acceptable.

Logiciel de Gestion d'email

Avantages :

Grâce à ce logiciel j'arrive à automatisé mes campagnes publicitaires par e-mail et je trouve ça très efficace.

Inconvénients :

Je ne retiens que du positif dans l'utilisation de ce Logiciel

Logiciel de publication

Avantages :

Le logiciel SpotOn est un bon logiciel qui me console plus rapidement et plus facilement mes publicités par mail.

Inconvénients :

Le prix du logiciel SpotOn est si abordable , donc je n'ai de mauvaise chose a dire.

Logiciel de gestion

Avantages :

Le logiciel spoton est un bon logiciel de gestion avec lequel je gère mes paiements en ligne . C'est plus facile.

Inconvénients :

Le logiciel spoton a un prix abordable dont j'ai pas d'inconvénients à avouer

Logiciel de paiement

Avantages :

Spoton est un très bon logiciel de paiement . Tres fiable et plus sécurisé .

Inconvénients :

C'est un tres bon logiciel à recommander au utisateur

Logiciel de paiement

Avantages :

Logiciel très fiable et très facile à manipuler.

Inconvénients :

Je ne trouve rien comme inconvénients à type de logiciel.

Spot On Restaurant

Avantages :

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Inconvénients :

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Just the Begining

Commentaires : There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden]
are tweaking the software and hardware to where it helps us process the customers and payments.

Avantages :

I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices.

Inconvénients :

What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient.

SpotOn

Commentaires : SpotOn has challenging communication between Merchant and company.

Avantages :

POS features ability to complete various types of transactions.

Inconvénients :

Customer support account representative negligence

Customer Service

Avantages :

We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.

Inconvénients :

There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.

The Dymond Experience Review

Commentaires : Most of my business comes through them because that’s where I direct my customers so there’s a trust there

Avantages :

The convenience of the system and the help creating a menu and their hands on approach to getting me set up.

Inconvénients :

I don’t like that my accounts has been charged 3 different times for amounts that should not have. They are in the process of rectifying it but it’s an inconvenience

SpotOn review for Rachel's Cafe and Creperie

Commentaires : very good! we have had minimal issues and when we do they are usually pretty quick and easy to fix

Avantages :

ease of use and our friendly and SUPER helpful local tech wizard [sensitive content hidden]

Inconvénients :

has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes

Switch now

Commentaires : Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!

Avantages :

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

Inconvénients :

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

Great investment for your business to succeed

Commentaires : I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone

Avantages :

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Inconvénients :

Closing day report need to be more clear

Excellent support from the Success Team

Commentaires : Overall I am very satisfied with spot On and the assistance from support staff. The system is already running smoother for my team.

Avantages :

The Support Rep I spoke with was extremely helpful with my issues regarding the BOH chaos in our current system.

Inconvénients :

least favorite thing was not having enough time with the rep.

Sportys Wing shack

Commentaires : Mostly acceptable what i do like most is my restaurant success manager [sensitive content hidden] is always there to modify the system for my needs

Avantages :

Easy to use and functional for not so tech. Savy people

Inconvénients :

Adding buttons and mods for the buttons

SpotOn Delivers Peace of Mind and Profitability

Avantages :

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Inconvénients :

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Regret switching to Spoton

Commentaires : Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where. I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward. I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.

Avantages :

I liked that Door Dash delivery was built into the system. Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.

Inconvénients :

The reporting is horrible. I need 3 reports to book 1 day sales. There are 3 different websites vs everything being on 1 website. You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund. Only refunds that you can do is if remove the credit card info and reenter it. Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing. Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse. Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together. Some reports you can't view more than 1 day a time. Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this. Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price. Sales tax has different amounts in the same report. They say to ignore one. So remove it.

Progressive POS

Commentaires : In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.

Avantages :

Progressive, accurate, and efficient point of sale technology.

Inconvénients :

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)