15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

En savoir plus sur SpotOn

Options de commande et de paiement sans contact sur place, appareils portables pratiques pour des commandes et des paiements ultrarapides et rapports détaillés.

En savoir plus sur SpotOn

Avantages :

Ease of use and price point. Team of support very strong.

Inconvénients :

This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

SpotOn - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

7,9/10

SpotOn a reçu une note globale de 4,3 étoiles sur 5 d'après 316 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (316)

Osiano
Osiano
Gestion clientèle (Bénin)
Utilisateur LinkedIn vérifié
Import/Export, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

L'un des meilleurs logiciels de paiement

4,0 il y a 9 mois

Avantages :

C'est un logiciel facile à utiliser, efficace et très rapide dans le traitement des paiements. Grâce à ses fonctionnalités, il permet de faire des réservations et des commandes sécurisées en ligne.

Inconvénients :

C'est un bon logiciel que j'apprécie beaucoup mais qui n'est pas disponible dans tous les pays

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for your feedback, Osiano. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Estelle
Estelle
Responsable de vente (Bénin)
Utilisateur LinkedIn vérifié
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Meilleur logiciel de a

4,0 il y a 9 mois

Avantages :

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Inconvénients :

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Réponse de l'équipe de SpotOn

il y a 9 mois

That's music to our ears, Estelle. Thank you for your feedback. We look forward to continuing to help you grow your business.

Rodrigue
Assistant (Bénin)
Import/Export, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Commande en ligne

5,0 il y a 8 mois

Commentaires : Spoton est entièrement indispensable pour mon entreprise

Avantages :

Spoton est un logiciel de commande en ligne très utile et fiable pour mon entreprise

Inconvénients :

Spoton est le logiciel dont l'entreprise a besoin pour gère au mieux les commandes

Réponse de l'équipe de SpotOn

il y a 8 mois

Thank you for the shoutout, Rodrigue. We're glad to hear about your experience with SpotOn's online ordering solution. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Salomon
Commercial (Bénin)
Immobilier commercial, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion transparent

4,0 il y a 9 mois

Avantages :

C'est le plus meilleur logiciel qui facilite surtout aux restaurants,une conception conviviale, accélérer le paiement et simplifié la gestion des menus

Inconvénients :

Je recommande surtout aux restaurants d'utiliser ce logiciel pour un meilleur fonctionnement de leurs restaurant

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for this feedback, Salomon! We appreciate your business and value your opinion.

Wilrich Fleury Amour
Gestionnaire de chantier (Bénin)
Construction, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de traitement de paiement

4,0 il y a 9 mois

Avantages :

Notre entreprise a désormais une facilité à traiter les paiements grâce à SpotOn. Un service client très dynamique. Nos clients sont satisfaits grâce à ce logiciel.

Inconvénients :

SpotOn un logiciel auquel je ne reproche grand-chose. La qualité de rapport prix est appréciable.

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for your kind words. We're proud to help support you and your business.

Réné Gildas
Agro service (Bénin)
Développement de programmes, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciels de caisse

5,0 il y a 9 mois

Avantages :

D'une fonctionnalité très pratique, ce logiciel permet de traîter des paiements, d'email marketing. Il facilite également la commande en ligne.

Inconvénients :

Aucun inconvénient venant de ce logiciel à signaler.

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for the shoutout, Réné. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Fabrice
Assistant (Bénin)
Ressources humaines, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

5,0 il y a 8 mois

Avantages :

Le logiciel spoton est un tres bon logiciel qui aide les entreprises dans la gestion par mail a la clientèle.

Inconvénients :

La tâche facile et rapide de ce logiciel spoton et son rapport prix est acceptable.

Réponse de l'équipe de SpotOn

il y a 7 mois

We love to hear it, Fabrice! Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Charlaine
Assistante (Bénin)
Design, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de Gestion d'email

5,0 il y a 9 mois

Avantages :

Grâce à ce logiciel j'arrive à automatisé mes campagnes publicitaires par e-mail et je trouve ça très efficace.

Inconvénients :

Je ne retiens que du positif dans l'utilisation de ce Logiciel

Réponse de l'équipe de SpotOn

il y a 8 mois

Thanks for the shoutout, Charlaine. We're happy to hear about your experience with SpotOn Marketing, and we look forward to continuing to help you grow your business.

Nicolas
Agent commercial (Bénin)
Matériaux de construction, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de publication

5,0 il y a 9 mois

Avantages :

Le logiciel SpotOn est un bon logiciel qui me console plus rapidement et plus facilement mes publicités par mail.

Inconvénients :

Le prix du logiciel SpotOn est si abordable , donc je n'ai de mauvaise chose a dire.

Réponse de l'équipe de SpotOn

il y a 9 mois

That's music to our ears, Nicolas. Thank you for your feedback. We look forward to continuing to help you grow your business.

Edmond
Garagiste (Bénin)
Ressources humaines, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de gestion

5,0 il y a 9 mois

Avantages :

Le logiciel spoton est un bon logiciel de gestion avec lequel je gère mes paiements en ligne . C'est plus facile.

Inconvénients :

Le logiciel spoton a un prix abordable dont j'ai pas d'inconvénients à avouer

Réponse de l'équipe de SpotOn

il y a 8 mois

We love to hear it, Edmond. We appreciate your feedback - we're here to work with you, for you.

Saturnin
Administratif (Bénin)
Construction, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de paiement

5,0 il y a 10 mois

Avantages :

Spoton est un très bon logiciel de paiement . Tres fiable et plus sécurisé .

Inconvénients :

C'est un tres bon logiciel à recommander au utisateur

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for your kind words, Saturnin. We're proud to help support you and your business.

Fataye
Consultant en production (Bénin)
Production alimentaire, 11–50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Logiciel de paiement

4,0 il y a 9 mois

Avantages :

Logiciel très fiable et très facile à manipuler.

Inconvénients :

Je ne trouve rien comme inconvénients à type de logiciel.

Réponse de l'équipe de SpotOn

il y a 9 mois

Thank you for your feedback, Fataye!

Christopher
Christopher
General Manager (É.-U.)
Utilisateur LinkedIn vérifié
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Spot On Restaurant

5,0 il y a 2 ans

Avantages :

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Inconvénients :

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Réponse de l'équipe de SpotOn

il y a 2 ans

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at support@spoton.com and we can look into troubleshooting that for you!

Patrick
Owner (É.-U.)
Restaurants, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Very Customizable POS System. Excellent Reporting. All features needed for success.

4,0 l’année dernière

Commentaires : Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.

Avantages :

The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)

Inconvénients :

The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.

Réponse de l'équipe de SpotOn

l’année dernière

Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.

Bill
Owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Good system for the money

5,0 le mois dernier Nouveau

Commentaires : Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.

Avantages :

- Sales and Install team were extremely helpful - Onsite training was very well done

Inconvénients :

There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing.

Réponse de l'équipe de SpotOn

le mois dernier

We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS!

DAKIN
OWNER (É.-U.)
Automobile, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

DO NOT USE SPOTON

1,0 il y a 2 mois

Commentaires : VERY DISRSPECTFUL. VERY DISRESPECTFUL VERY DISRESPECTFUL

Avantages :

NOTHING CUSTOMER SERVICE IS TRASH AND I AM NOT SATISFIED

Inconvénients :

CONTINUED TO CHARGE ME WITH CUSTOMER FEES EVEN AFTER MONTHS OF SPEAKING WITH SOMEONE TO HAVE IT CHANGE SO AFTER THE LAST TIME OF IT I HAPPENING THEY LOCKED ALL MY FUNDS FROM GOING THROUGH AND DIDNT ALLOW MY TRANSACTIONS TO GO THROUGH. TERRIBLE SERVICE

Réponse de l'équipe de SpotOn

il y a 2 mois

Hi Dakin, We've made several attempts to contact you and help resolve this issue. Can you reach out to me directly at review@spoton.com with your best contact information so I can help get this resolved?

Shirley
Owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

POS System

5,0 il y a 4 mois

Commentaires : We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.

Avantages :

The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.

Inconvénients :

letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.

Réponse de l'équipe de SpotOn

il y a 4 mois

We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team. We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts. Thank you for taking the time to leave us a review and for being a part of the SpotOn family!

Garland
Owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

SpotOn Review

4,0 il y a 7 mois

Avantages :

As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.

Inconvénients :

Cost of equipment that sits unused for months of the year due to seasonality.

Réponse de l'équipe de SpotOn

il y a 7 mois

Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.

Stamatia
Manager (É.-U.)
Produits alimentaires, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customer Service

4,0 il y a 5 mois

Commentaires : My overall experience is mixed feelings. However [sensitive content hidden] is our SpotOn Restaurant Success Manager and without him I probably would have had a coronary. He's such a wealth of knowledge and has made himself available to me through zoom calls. Again, without him I would have continuous heart palpitations.

Avantages :

I like the format of the spotOn screen. It's similar to using an app in many ways

Inconvénients :

It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.

Réponse de l'équipe de SpotOn

il y a 5 mois

This is helpful for us to know, Stamatia, and we appreciate your feedback. We’ve passed this along to the appropriate teams on our end and shared your kind words with your Restaurant Success Manager. We look forward to continuing to help you grow your business.

Jackie
owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Switch to Spot On

5,0 il y a 3 mois

Commentaires : I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.

Avantages :

The customer service has been great and the variety of features it has will be helpful as we grow.

Inconvénients :

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

Réponse de l'équipe de SpotOn

il y a 2 mois

Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.

Pamela
Special Events Bar Manager (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A Bit of a Roller Coaster

5,0 il y a 2 mois Nouveau

Commentaires : I was really excited to get information about SpotOn, especially since I knew the sales rep personally. After many conversations, my company finally gave the green light, but that's when some of the wheels started to come off. Communication was greatly lacking about next steps and what we could expect or needed to do on our side. There wasn't a confirmation of what equipment I needed, and we weren't set up to run different revenue centers like I had requested, so we're still not up and running where we need to be. Implementation and installation team have been great, very helpful, we're just not getting the support and guidance we had expected, and feel a little left in the dark.

Avantages :

It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly Implementation and Installation teams have been great

Inconvénients :

Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups.

Réponse de l'équipe de SpotOn

le mois dernier

Hi Pamela, I want to connect you with someone internally who can give you the support you need and deserve. Would you mind replying directly to me so I can facilitate that? Thank you for your review.

pete
owner (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

first pos system

5,0 il y a 4 semaines Nouveau

Avantages :

the ease of setting up and our installer/ tech was amazing.

Inconvénients :

Nothing really its pretty easy to use and conveinent.

Réponse de l'équipe de SpotOn

il y a 3 semaines

We're thrilled to hear your installation and setup were a breeze. Thank you for your business.

Julia
Business Developement (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

The best POS system I've ever used

5,0 il y a 4 ans

Commentaires : The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

Avantages :

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Inconvénients :

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Lianna
Manager (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

SpotOn Delivers Peace of Mind and Profitability

5,0 il y a 2 ans

Avantages :

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Inconvénients :

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Réponse de l'équipe de SpotOn

il y a 2 ans

Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.

Yuka
Managing Member (É.-U.)
Restaurants, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Review from Cassava

5,0 l’année dernière

Commentaires : after the learning curve it's been really amazing.

Avantages :

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

Inconvénients :

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

Réponse de l'équipe de SpotOn

l’année dernière

Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.