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Helpwise est une boîte de réception partagée pour vos e-mails d'équipe, SMS, chats en direct, messages WhatsApp et comptes de réseaux sociaux, entre autres canaux.

En savoir plus sur Helpwise

Avantages :

The ability to do the tasks fast. The interface is very easy to use and to navigate.

Inconvénients :

I sometimes am not sure if the reports are accurate.

Helpwise - Notes

Note moyenne

Facilité d'utilisation
4,5
Service client
4,7
Fonctionnalités
4,7
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,8/10

Helpwise a reçu une note globale de 4,7 étoiles sur 5 d'après 23 avis d'utilisateurs publiés sur Capterra.

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Masuk Sarker
Masuk Sarker
Online Instructor (Bangladesh)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

One of the Best Helpdesk Software

5,0 il y a 2 ans

Commentaires : HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing.
Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Avantages :

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Inconvénients :

Help center UI is not so modern and Needs improvement in Chat beacon.

Sarah
Director (Nouvelle-Zélande)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpwise Fan!

4,0 l’année dernière

Avantages :

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Inconvénients :

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Michelle
Assistant Reservations Manager (Émirats arabes unis)
Hôtellerie, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Helpwise Review

3,0 il y a 7 mois

Avantages :

Email assignment and round-robin mail routing

Inconvénients :

Inaccurate team performance reports and delayed support response

Abraham
Abraham
Social Media Manager & Administrative Support (Philippines)
Utilisateur LinkedIn vérifié
Exploitation minière et métaux, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Help Scout Alternative

5,0 l’année dernière

Commentaires : I am very satisfied and happy with the product. I switched to it without thinking twice.

Avantages :

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Inconvénients :

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Marcelo
Marcelo
CEO (Espagne)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Brilliant and Easy to use.

5,0 il y a 2 ans

Commentaires : The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Avantages :

The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Inconvénients :

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

Roger
Roger
Director (R.-U.)
Utilisateur LinkedIn vérifié
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great for team mailbox

5,0 il y a 7 mois

Commentaires : Support very fast. Helpwise is very open to any suggestions for improvement.

Avantages :

Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

Inconvénients :

There is nothing that we don't like about Helpwise.

Christina
Head of HR/Customer Service (É.-U.)
Biens de consommation, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great product for Customer Service

5,0 il y a 7 mois

Commentaires : Great service to have

Avantages :

Super easy to tag colleagues and keep on top of email threads

Inconvénients :

I sometimes am not sure if the reports are accurate

Utilisateur vérifié
Co-Founder and CTO (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great collaboration tool for various teams

5,0 il y a 3 ans

Commentaires : I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team.

Avantages :

1. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM

Inconvénients :

Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming.

Lex
Problem Solver (É.-U.)
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Helpwise is great

5,0 il y a 7 mois

Commentaires : I have had a great experience with helpwise. No issues

Avantages :

Product is easy to use and effective. Allowing us to have multiple shared inboxes is great

Inconvénients :

We have ran into storage issues before. The ability to increase storage when we get near capacity would be great

Jonatan
CEO (Finlande)
Biens de consommation, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use & effective

5,0 il y a 7 mois

Commentaires : It's been great.

Avantages :

Easy to use & works well. My team uses it every day to answer customer emails.

Inconvénients :

Nothing to complain about really, it's easy to use which is the biggest thing and it has all the necessary features.

Walter
Owner (Australie)
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Surprising gem in the customer support SAAS space

5,0 l’année dernière

Commentaires : Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.

Avantages :

The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used.

Inconvénients :

No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours.

Utilisateur vérifié
President (Canada)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great when it works, but too many bugs

3,0 il y a 5 jours Nouveau

Commentaires : Very time consuming support process will drain you physically end emotionally.

Avantages :

When it works (which is rarely) it's awesome. However there are far too many showstopper bugs

Inconvénients :

Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.

Selle
Ceo (É.-U.)
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Email Collaboration

5,0 il y a 2 ans

Commentaires : It’s fairly easy to use and I like the automations

Avantages :

We love the ability to see everyone’s email boxes and make internal notes on how to handle requests

Inconvénients :

The UI isn’t the best, it could also use the ability to view all inboxes in one place

Jason
Owner (Jamaïque)
Production alimentaire, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great help desk software

5,0 l’année dernière

Commentaires : Wonderful to use thus far especially if you have a small business. Customers care takes care of any problem you might have. Might not be perfect, but definitely would recommend to anyone.

Avantages :

What I love most is that I can schedule emails to be sent any time I want. The support team is wonderful especially in their responsive time frame.

Inconvénients :

Only problem I have is that notifications don’t go away immediately after clicking, other than that I have no problem.

Florencia
Administrador (Espagne)
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Nuestra experiencia con Helpwise

4,0 il y a 7 mois

Avantages :

Nos gusta que el soporte tecnico esta abierto constamente a nuevas modificaciones ante nuestras sugerencias en el uso.

Inconvénients :

Encontrar correos pasados cuando tenes varias bandejas de entradas o direcciones de correos es muy complejo. Si bien estan trabajando en el beta del universal inbox seria agradable tener una sola bandeja donde lleguen los emails de todas las cuentas y luego uno poder ir moviendolos como lo desee.

Sven
Sven
CEO (Norvège)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great shared inbox

5,0 l’année dernière

Commentaires : We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail.

Avantages :

It has it all. Autoanswers, discussions, Rules, ticket and chat

Inconvénients :

I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail.

Utilisateur vérifié
Engineer (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 5 001-10 000 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great software..

5,0 il y a 3 ans

Avantages :

It is a nice shared inbox software which is really easy and handy.

Inconvénients :

As such, i did not find any problem in it.

Julio César
HR Consultant (É.-U.)
Gestion de l'enseignement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Helpwise una muy buena alternativa para centralizar correos con seguimiento y soporte

5,0 il y a 7 mois

Commentaires : Excelente, seguro y disponible en todo momento

Avantages :

Fácil de implementar y usar. Uso en computadora y en celular Invitar y delegar seguimiento de correos.

Inconvénients :

Enlazar a un embudo de correo. Permita crear una landing page.

James
Project Supervisor (É.-U.)
Construction, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Honest Feedback

5,0 il y a 7 mois

Avantages :

The platform is very easy to learn and it makes being "one team" so much easier!

Inconvénients :

I honestly don't have any cons I can think of, I'm sure there are things that could be better but i don't have any complaints.

Sejal
Operations Head (Inde)
Divertissement, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Promising tool

5,0 il y a 3 ans

Avantages :

We were looking for a shared inbox software when we came across helpwise, have to say it has been really helpful for our remote team.

Inconvénients :

Took us a little time to understand the software being first timers.

Teesha
Complaints Team Leader (R.-U.)
Services aux consommateurs, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

great product

5,0 il y a 7 mois

Avantages :

the software easy to use and easy layout the reports / dashboard very good

Inconvénients :

no log in and out times, order of emails should be oldest first

Utilisateur vérifié
PRESIDENT (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

AWESOME SOFTWARE

5,0 l’année dernière

Avantages :

FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME

Inconvénients :

THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE.

Devyn
FnB Associate (Inde)
Hôtellerie, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great Concept, works well

5,0 il y a 3 ans

Avantages :

Easy to use, has streamlined my workflow

Inconvénients :

None that I can think of seems to be working fine