Avis clients sur yellow.ai

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The world's leading chatbots and voice bots are built by yellow.ai. We deliver 60% automation in the first 30 days of a bot going live.

En savoir plus sur yellow.ai

Avantages :

Customer Segmentations can be done easily. All in one platform to for customer support.

Inconvénients :

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

yellow.ai - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,5/10

yellow.ai a reçu une note globale de 4,5 étoiles sur 5 d'après 33 avis d'utilisateurs publiés sur Capterra.

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Prafulla
Prafulla
Senior Manager - Operations (Inde)
Utilisateur LinkedIn vérifié
Services financiers, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A perfect solution for operational efficiency

5,0 il y a 2 ans

Avantages :

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Inconvénients :

Bit more features into the live chat agent dashboard and more focus on reports.

Mirza
E-Commerce Supervisor (Arabie saoudite)
Vente au détail, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Yellow.ai Assessment - Conversational Commerce & Live Agent System

5,0 il y a 5 mois

Commentaires : The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.

Avantages :

Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.

Inconvénients :

It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.

Abhay
Abhay
CEO (Inde)
Utilisateur LinkedIn vérifié
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

They make it impossible to leave

1,0 il y a 10 mois

Commentaires : They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.

Avantages :

It really isn't any better than the competition in any way

Inconvénients :

Not a stable platform. They have outages often, ruining our SLAs every now and then.

Utilisateur vérifié
CEO and Cofounder (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Platform that can fuel conversational commerce

4,0 l’année dernière

Avantages :

Ease of setup, and good API support for integration.

Inconvénients :

Console design, analytics and the mobile platform can get better

Arvind
Head of Transformation Projects (Émirats arabes unis)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Easy to deploy multi channel conversational AI

5,0 il y a 5 mois

Commentaires : We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures

Avantages :

Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams.

Inconvénients :

Reporting dashboard and logins can be better on UX

Amit
Product Manager (Inde)
Biens de consommation, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Must use product by your Customer Success Team!

5,0 il y a 6 mois

Commentaires : The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support & account managers which makes my life very easy :)

Avantages :

Insanely easy to set up, operate & use. Adding to this, they have an excellent support team to help you out in all possible scenarios. They have a very reasonable pricing model, which depends on your overall usage of the product.

Inconvénients :

Nothing as such. I love it : ) Few technical scopes of improvements feature-wise, but these are very well catered in their ever-evolving roadmap, so don't have to worry.

Amit
Amit
Product Manager (Inde)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

One solution for your WhatsApp chatbot requirements

5,0 il y a 5 mois

Avantages :

Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated

Inconvénients :

Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated

Indira
Manager, Founder's Office (Inde)
Santé, bien-être et fitness, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Helps Smoothen the Customer Experience

5,0 il y a 5 mois

Avantages :

Ease of use and scalability are the main reasons we love and continue to use Yellow Messenger

Inconvénients :

Some critical features that are available in Messenger are not available in Cloud yet

Stephen
HOD (Inde)
Santé, bien-être et fitness, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

HappY Customer

5,0 il y a 5 mois

Avantages :

Ready to Use SAAS, Easy to integrate, User Friendly

Inconvénients :

Cost on all the Services could be less ..

Neharika
Exiutive IT (Inde)
Vente au détail, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Yellow ai with Colorbar

5,0 il y a 5 mois

Commentaires : Excellent software , Easy to use .

Avantages :

Easy to understand and the way they communicate with user

Inconvénients :

Need to be improve in reporting section .

Utilisateur vérifié
Director - Digital Marketing (Inde)
Utilisateur LinkedIn vérifié
Design, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Strong conversational AI product with excellent tech and support service.

5,0 l’année dernière

Commentaires : The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far.

Avantages :

The product provided us with ease of integration with existing systems and with new systems. It is customisable as per our business requirement. The service provided by the team is excellent and they are available 24/7 to help us with any business challenges or tech issues.

Inconvénients :

The product doesn't provide ease of new journey creation or editing existing journeys. For any change in journey or communication it requires additional tech effort.

Utilisateur vérifié
Digital marketing Manager (Inde)
Utilisateur LinkedIn vérifié
Immobilier, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Chat Bot Platform for Professionals

5,0 l’année dernière

Commentaires : Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.

Avantages :

Real time chatting with customer, file sharing, conversations, quick replies. Provide detailed reports of conversations, messages and agent activity. It has some of very useful features like quick agent switching & ticket filtering option to analyze the data.

Inconvénients :

You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.

Sateesh
Sateesh
Manager HR Systems and Ops (Inde)
Utilisateur LinkedIn vérifié
Internet, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review on HR Bot after using for more than 1 year

4,0 l’année dernière

Commentaires : Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger on this journey to improve employee experience on internal support, employee engagement

Avantages :

+ Integration with internal systems + Scalability to meet our requirements with new features + Service from the team + Chat agent and agent ticketing

Inconvénients :

+ User experience needs improvement + Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent + Better reporting on the usage and quality of the chat responses

Lekha
Lekha
Online Store Manager (Émirats arabes unis)
Utilisateur LinkedIn vérifié
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Highly recommend Yellow.ai chat bots

4,0 l’année dernière

Commentaires : It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai based ecommerce site babystore.ae. [SENSITIVE CONTENT] has shown great support throughout the implementation. Looking forward to work with them in more extended way.

Avantages :

Easy to communicate with customers from different mediums. Was able to fully track their behavior flow over chat bot.

Inconvénients :

Nothing. Everything is working as of now.

Kabeer
Digital Solutions Manager (Émirats arabes unis)
Vente au détail, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Yellow.ai fixed our customer feedback system issues

4,0 il y a 11 mois

Commentaires : We switched from Arabot to Yellow.ai. Support is very good. No break down of software. Works smoothly.

Avantages :

Ease of usability. No Code Platform No dependency on vendor

Inconvénients :

Integration limitations especially no built in connector for SQL

Dharaneesh
Assitant Manager (Inde)
Produits alimentaires, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review of Yellow Messenger

5,0 l’année dernière

Commentaires : Good and we like the Yellow Messenger and the Support which they give Faster

Avantages :

Live chat and the fast reply messages to the customers which is good feature

Inconvénients :

Bot Interface at times even when the ticket closed if the customer sends Thanks the ticket gets reopened

Vishal
Lead Software Engineer (Inde)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Yellow.ai is an innovative platform with various concepts of Bot building

4,0 l’année dernière

Commentaires : It is great experience to provide seamless experience to our customers

Avantages :

1. Customisation 2. Scalability 3. Multi Language Support 4. Integration

Inconvénients :

1. Ease of use 2. Customer Support 3. Intermittent Inconsistency of the bot

Aishwary
Manager (Inde)
Biens de consommation, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Softwarer

4,0 il y a 5 mois

Commentaires : Very Good

Avantages :

It has great UI & is easy to implement. It has eased our work.

Inconvénients :

None. The product is great & has improved overtime.

Janani
Associate Software Enineer (Inde)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Yellow Messenger Review

4,0 il y a 2 ans

Avantages :

It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often. Easy ability to integrate with multiple channels like WhatsApp, FB Messenger etc.

Inconvénients :

The platform gets updated often which is brilliant but if the developers could get notified about the updates & latest features, it would be helpful. Also, most of the Documentation seems incomplete.

Uma mageswari
Technical Architect (Inde)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Yellow messenger Chatbot training

5,0 il y a 2 ans

Avantages :

Features and User interface are user friendly so it is easy to understand and use.

Inconvénients :

Structured way instructions or manual need to be provided to follow the steps. If possible sample journey required so that few things can be self explanatory.

Tanvish
Software Engineer (Inde)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Yellow Messenger Review

5,0 il y a 2 ans

Commentaires : I had a great experience while working on the YM Platform. My team was amongst the top 14 in the Hackathon organized by Yellow Messenger. An overall pretty good tool for developers likes us.

Avantages :

1. Ease with which we could use. 2. Collaborative work I could do with the team. 3. Functionality at its best.

Inconvénients :

1. didYouMean didn't work for us automatically which was suppose to run as per the YM Team.

Mangesh
Executive Systems (Inde)
Biens de consommation, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

end user friendly but unstable environment for developer

4,0 il y a 2 ans

Commentaires : It is great experience of working with Yellow Messenger.
Team is ready to work all the time. Very enthusiastic in taking new challenging used cases.

Avantages :

easy integration with portals. easy to implement use cases. guided workflows works smoothly. cloud solution and latest interface is amazing.

Inconvénients :

We will need inputs to increase the user foot fall. found it unstable at a time of coding. things configured didn't work and don't understand why is it not working even when everything is right. though guided flows are working fine, AI part find it missing.

Vinay
Associate Software Engineer (Inde)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Yellow Messenger review

4,0 il y a 2 ans

Avantages :

The cloud functions are the most impacted feature. It is pretty easy to work on journeys and steps. easy to configure. the plug and play feature for channels is good.

Inconvénients :

While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.

Akshay
Senior Software Engineer (Inde)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Efficient Platform to Build your Chat BOT

5,0 il y a 2 ans

Avantages :

I came to know about this tool when their team organized the training event and i participated in that training. After the completion of the training i started building a Chat BOT through their tool and its UI is very easy for a person who is looking for the career in this field. Everything is so simply structured that i did not face any challenge while doing development or testing of the BOT.

Inconvénients :

Sometimes the BOT does not efficiently work on every browser, the most supported browser is Chrome only. You can face some issues while executing the BOT through Firefox, their support team should look into the same to get it fixed.

Adnan
RPA Service Delivery Manager (Malaisie)
Pétrole et énergies, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Seamlessly develop chatbot on Yellow Messenger

5,0 il y a 2 ans

Commentaires : Overall a good platform to develop chatbot and can be integrated with a different platform. Great customer support.

Avantages :

The ease of use and the functionalities provided with capabilities to extend the functionalities.

Inconvénients :

The custom analytics and building custom analytics not being very intuitive.