Avis clients sur Urbest

"maintenance"

Commentaires: une bonne idée au départ, la première version était plus lisible de mémoire.

Avantages: toutes les demandes sont centralisées, la possibilité de mettre des photos

Inconvénients: manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

"Outil à forte valeur ajotuée pour les usagers comme pour les équipes"

Avantages: La simplicité d'usage et le gain de temps pour les équipes. Quel plaisir d'entendre les agents techniques dire que depuis qu'Urbest est déployé au sein de notre compagnie, les agents les remercient et les félicitent pour leur rapidité d'intervention.

Inconvénients: On voudrait pouvoir tout gérer dans Urbest , ou au moins aussi facilement que dans ce logiciel ...

"Limpide, Fluide, une évidence"

Avantages: sa fluidité et sa prise en main rapide
pour les équipes, URBEST est vite devenu une évidence car répond à une vraie problématique de préparation et reporting des sujets courants

Inconvénients: le menu recherche d'immeuble du départ, pas assez fluide comme le reste de l'appli

"Le logiciel qui vous simplifie vos journées !"

Commentaires: Le logiciel est très facile à prendre en main, testé et approuvé par mon équipe de maintenance ! De plus nos clients sont satisfaits du temps qu’ils gagnent en utilisant l’application URBEST !

Avantages: Facile d’utilisation et un gain de temps pour notre équipe !

Inconvénients: Aucun problème détecté durant l’utilisation de URBEST

"Région Normandie"

Avantages: facilité d'utilisation et rapidité dans l'exécution

Inconvénients: plusieurs demandes sur un même sujet peuvent parvenir en même temps.

"Adopté très vite"

Avantages: Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué.
Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application.

Inconvénients: Aucun problème avec l'utilisation d'Urbest

"Solution complète de smart building"

Avantages: Facilité de déploiement et ergonomie d'utilisation

Inconvénients: Aucune déception rencontrée pour le moment

"Avis urbest"

Commentaires: Gain de temps et meilleur suivi depuis l'installation sur le site.retours de clients positif.
Plusieurs options pourraient etre rajoutées
Comme la gmao ( sam fm ) qui permettrais un suivi plus poussé et une aide en plus pour nous mainteneurs a l edition de nos rapports client.
Comme une meilleure localisation des lieux d'interventions ( plan de batiment, d etage et de bureaux ).
Voir si possible de faire un QR codes pour des demandes d interventions sans besoin de cree un compte.

Avantages: Application tres simple d'utilisation.
Premet un suivi des interventions sur sites.
Les messages instantanés avec les utilisateurs.

Inconvénients: Probleme de synchronisation entre l envoie des demandes et la notification de demande recu.defois plusieur minute avant de recevoir la demande.
Retour de plusieurs locataires qui ne peuvent pas envoyer de demande quand les personnes qui sont enregistrées sont abscentes.( compliqué pour elles )

"Je recommande le logiciel URBEST"

Commentaires: Réactivité des équipes support et sales

Avantages: Ticketing travaux et l’arborescence proposée

Inconvénients: RAS pas de commentaire

"Easy to use"

Avantages: Très facile à déployer et à prendre en main pour les équipes

Inconvénients: Rien à signaler pour l'instant, nous continuons le déploiement.

"A very good software that makes our lives easier"

Commentaires: We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Avantages: Very easy to use, our team is very happy to use this software daily.

Inconvénients: Nothing to say here. Everything works like a charm.

"Computer Aid Facitily Mngt System: Urbest tops the league"

Commentaires: As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Avantages: The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Inconvénients: Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

"Easy tool"

Commentaires: Help create a community

Avantages: Very easy to implement: no technological barrier

Inconvénients: Necessity to GO international for large groups with Many sites

"Urbest is the innovation all modern Facilties Management companies needed yesterday"

Commentaires: It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

Avantages: The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

Inconvénients: Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

"A user friendly revolution in task management software"

Commentaires: It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.

Avantages: The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.

Inconvénients: The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.

"Urbest is a key component for us in order to organise, plan, and get feedbacks."

Commentaires: Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.

Avantages: Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.

Inconvénients: Some features like a planning could be usefull in order to plan in advance some tasks.

"Urbest eases my life"

Commentaires: I am able to manage queries from both tenants and landlords in a third of the time previously required.

Avantages: The gain of time Urbest provides is very impressive

Inconvénients: Really innovative stuff do not have inconvenients

"As a service"

Commentaires: we were able to bring a single Customer service, we improve communication on intervention request from our customers. the traceability is much better. Customers are more satisfied. The property manager it lso is benefitting. It's a win win solution.

Avantages: ease, simplicity, efficiency , scalable , geotag , easy to implement , simple ergonomics , Advice and manager web service . The Reporting. Statistics.

Inconvénients: Obligation to be connected . You must convince the Customer and tenant . we need to be with tenants to use.

"You must need it"

Commentaires: URBEST is perfect to centralize, manage and follow every actions & needs of stakeholders. We are using it to manage premises buildings.

Avantages: The flexibility of the solution. URBEST can evolve following our needs.

Inconvénients: Nothing for the moment, even if we are using URBEST for almost one year

"The Facility Management future is here"

Avantages: Urbest litterally hacked all the pain points related to Hard and Soft FM management. The system is 100% user-friendly and delivers the right information to the right person at the very right time.

Inconvénients: The product could be cooler by enabling more integrations

"Very usefull for social hoursing refurbishment"

Commentaires: Architectural co-conception withs architects, ingeneers, contractors
Site management during construction works, interface between all actors : users, contractor, architects, client
Work management after delivery

Avantages: Very user friendly, specially for no professional users : inhabitants, workers, etc.
the software is very flexible and adaptable

Inconvénients: Nothing, except maybe the graphic interface...

"Easy to use"

Avantages: We highly value the ease of use and its simple integration into our work environment.

Inconvénients: The application still has a lot of development potential even if it is already very complete.

"Good tool to simplify communication"

Avantages: As a coworker, Urbest is very easy to use and simplifies communication with the site manager

Inconvénients: Nothing to say here for the moment

"Urbest Portalis"

Avantages: a better check for maintenance and a better connexion between users.

Inconvénients: work wtih others partners than ENGIE to develop more skills.

"Very good"

Avantages: I like it because it is simple, efficient and reliable

Inconvénients: Might requires integration for equipment management