18 ans à aider les entreprises françaises
à choisir le meilleur logiciel
En savoir plus sur TravelSuit
TravelSuit pour les PME est une solution tout-en-un : Réservation en ligne + agent de voyages combinant une expérience utilisateur supérieure avec la meilleure prise en charge.
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Filtrer les avis (17)
A change in the right direction
Commentaires :
Main problem solved is the "macro" view of the trip expanses
Flexibility - to possibility to choose from different airline companies at once made it supper easy to plan a trip
Avantages :
It is easy!!! it takes me 2 minutes to plan and book a trip... something that could have taken me several email and hours in the past
Inconvénients :
Expanses report - the idea is create, not finalized yet... report should be a bit more versatile
Alternatives envisagées précédemment :
A system to grow with
Commentaires : Help me as an admin to give other managers the responsibility for they department's flights. All data in one place.
Avantages :
Listening to the customer. When we have an issue that deens to be checked, we recieve a past, agile answer. Easy to use the system.
Inconvénients :
There are more improvements needed to be done in the UI/UX, administration flexibilities. But all are bein heard and taking care of.
Réponse de l'équipe de TravelSuit
il y a 6 ans
Hi Dana, Thank you for submitting your review about TravelSuit. We're constantly working on improving our product and we are always open to hear valuable feedback, just like you wrote :)
Review
Commentaires : Great Customer Support!
Avantages :
Employees do their own thing Relatively easy to use All info in one place
Inconvénients :
Don't get notifications about employees making changes Feel like there are tricks to get cheaper flights - that I am not aware of
Réponse de l'équipe de TravelSuit
il y a 5 ans
Thank you, Tara, for the review! As for your cons, we're preparing a new release and we'll give admins the option to be notified about employees' actions. If someone is stuck at the airport at night and needs help, we'll make sure they get but we understand you'd like to be notified in this case. Secondly, as for the 'tricks' to get cheaper flights, we would like to understand what you mean since there are NO tricks. The system relies on artificial intelligence to suggest cheapest, fastest and recommended flights (a combination of multiple factors). It would be best if you could contact us with a concrete example and we'll investigate the case together. We're happy to listen so don't hesitate to discuss your desired specs with your Customer Success rep.
Velox
Commentaires :
The system is good and saves time in search the information regarding flight options.
The customer service [SENSITIVE CONTENT HIDDEN] is excellent. availability and professionalism at a very high level. absolutely a significant advantage over competitors.
Avantages :
Collection of data of all relevant flights.
Inconvénients :
There are cases where the information in the system is inaccurate and therefore a check with the customer service is required.
Réponse de l'équipe de TravelSuit
il y a 4 ans
Hi Sharon, many thanks for such a nice review, especially about our Travel Customer Service! As for the 'inaccuracy' of some of the flight results, it does happen only with some low-cost providers as they do not simply push all their available flights/services to the 3rd party providers. As you book most of your flights through such airlines, you might be often caught in this and we're sorry for that. This is why we also provide such extensive customer service so that we can help mitigate this. Thanks again!
Travelsuit SW
Commentaires :
My overall experience is great! I love that I have my CSM close to me and that she is very approachable and handles things in the same moment. I love the fact that this is an SU like us, so we know the scale of growth they are experiencing and we love that we use the same language.
also, the support is amazing and they are very attentive and helping.
Avantages :
I liked the most in this SW, that it is easy to handle, very intuitive and "saves" the necessity to use a travel agent. also it combines all the travel policy of the company, combines booking hotels with no separation and a great followup in the form of well-based reports.
Inconvénients :
What I least liked in the SW is the fact that it has its bugs, sometimes the SW is missing our travel policies and we need to double-check it if it is ok. besides that - nothing else.
“Great Tool for Travel administrators!”
Commentaires :
The platform is very friendly and easy to use.
I love the CS and 24/7 support it works great and feels like someone is always there to help if needed.
Avantages :
I like the fact that I have full visibility of all company travel in one place. it saves us time (no agent needed)
Inconvénients :
If I start to look at flight options and go back, it won't save the previous searches I did and I need to submit all of the details all over again.
Réponse de l'équipe de TravelSuit
il y a 5 ans
Hi Hadas, Thank you for submitting your review about TravelSuit. When you search for flights on TravelSuit a draft is created only after you select your option and review the itinerary. To quickly re-run a search where no selection was made, TravelSuit presents the most recent searches under the New Search Builder that populates the search fields with one click! Our customer success team is always happy to guide you through this feature. Safe Travels and Happy New Year!
Emendo
Commentaires : We have had a very positive experience with TravelSuit. In particular, the staff stand out for being extremely pleasant to work with, available, and quick to help. Additionally, the software is easy to use.
Avantages :
easy to use can be handle anywhere great support
Inconvénients :
sometimes you can't find the flight you wish, although it exist on other flight platforms
Réponse de l'équipe de TravelSuit
il y a 5 ans
Hi Michal, Thank you for submitting a review about TravelSuit. The TravelSuit platform contains all of the existing flight inventory available. The reason you may not see the flight you wish is due to our smart algorithms that choose the best combination for flights (price/destination). You can always use the filters available to find exactly the flight you wish to book. Our customer success team is always happy to guide you through the filters available on flights or hotel searches. Safe Travels!
Great Tool for Travel administrators!
Commentaires : Very good
Avantages :
The fact that it gives me independence and tracking
Inconvénients :
I cant choose classes (There are different classes in economy and such)
Réponse de l'équipe de TravelSuit
il y a 5 ans
Hi Amit, Thank you for submitting your review about TravelSuit. This is a great suggestion to be able to filter by specific class codes and we will review and take into consideration. With that said, every airline has different class codes. In addition to general classification such as Economy, Premium Economy, Business and First - TravelSuit displays the class codes and their respective names where available. Safe Travels and Happy New Year!
Large inventory, great support and super user friendly platform
Commentaires :
Great and intuitive platform.
The platform is very friendly and easy to use, offers a large inventory.
There are a few things that can't be done automatically through the platform, but they have 24/7 support and they are supper friendly, I talked to our rep and she was just amazing!
Avantages :
We like the fact that we have our company's business travel data centralized in one place and that it's available for everyone in the team to book their own travel (saves a lot of time). All invoices are in one place and I also have visibility on precise travel spend with reports and dashboards . TravelSuit also has great customer service, they are very customer centric. The user experience and the overall layout is pretty intuitive.
Inconvénients :
I like it all! and they deliver a tax invoice!
TravelSuit is a great software
Avantages :
I like the fact that the employees can look for their own flight and hotels and I only have to confirm their application. Also, the costumer support is super helpful and quick.
Inconvénients :
I like the software but if I have to write something, so maybe I would like to see more integration with other apps so I can compare prices.
Réponse de l'équipe de TravelSuit
il y a 5 ans
Thank you for the great rating & review, we appreciate your trust! As for the negative, could you clarify to your Customer Success Manager what do you mean by integration with other apps to compare prices? We would be happy to look at that. Thank you!
Great platform
Commentaires : very pleased
Avantages :
Easy to use platform right from the start, excellent service!
Inconvénients :
Some things are still missing, but they do their best to complete everything on time
Amazing software!
Avantages :
the simplicity and the amazing service. [SENSITIVE CONTENT HIDDEN] is our success manager and she rocks! the support team is amazing and always helpful and available to help. The prices were very good as well at times cheaper than many of the other sites I looked at
Inconvénients :
I couldn't choose the seating in the past but the support team helped me right away. Now there is that option so all is good :)
TravelSuit
Avantages :
Great software helps to easily find flights and have all travelers info in one place
Inconvénients :
I cannot think about something I did not like
High quality very good support
Avantages :
The support is very good, also it makes life easier because I can manage the bookings and confirm them but the employees are the one who search and preparing the bookings. In addition it has reports which is very important to me.
Inconvénients :
I don't know for sure if that's the best price, I didn't always find the hotel I wanted
Very reccomended
Avantages :
It is easy to use, has great features I have never seen in any similar products or services, and allows a great amount of independence.
Inconvénients :
It appears that the ticket cancellation policies are stricter than in other similar services
Réponse de l'équipe de TravelSuit
il y a 5 ans
Hi Nufar, thank you for the positive feedback and recommendation! We're not sure what you mean by the stricter cancellation policies as we provide the same cancellation terms that providers make available to us. We checked and did not find any support tickets from you. If you want to revisit this, please contact your Customer Success Manager to clarify this. Thank you!
Feedback travelsuit
Avantages :
Ease to use and on-boarding, great customer support, create value
Inconvénients :
Need to improve the user experience during check out.
Working with TravelSuit
Avantages :
Everything . The method, the payment way that was very good for us, 24/7 support and the idea that you can ask anything anytime!
Inconvénients :
Very easy to work with, very good service and full of benefits.
