Avis clients sur WebinarNinja

Best Value For Our Webinar Needs

Commentaires : Overall I'm extremely pleased with WebinarNinja. They offer all of the services and features my business needs at an affordable price.

Avantages :

My business has used WebinarNinja for a little over two years now. I've tried just about all options for doing webinars and WebinarNinja is the only one that supports all or our needs. One of the biggest things we needed was the ability to play video over a webinar and WebinarNinja handles that like a champ.

Inconvénients :

Sometimes navigation inside the backend is a little confusing but they have an extensive knowledge base that has lots of step by step on how to do most all things.

There are so many things I like about WN, but ultimately, I don't think I can use it.

Commentaires : Overall, I had a good experience with the interface and those who work at WN. Good customer service goes a long long way, so I won't just walk away. I got my WN account through an AppSumo deal and it's for life, so I will most definitely try it again and see what happens as they continue to develop and update it. But for now, I'm going to try other options.

Avantages :

The support is excellent. Really responsive and they go out of their way to answer questions, help with updates and anything you need. Even when I've asked about features they don't yet have, they listen and take it seriously for potentially adding to the functionality. I also love that all pre and post webinar e-mails are set and ready to go. No extra work on my part. And the integrations work well and seamlessly.

Inconvénients :

It's a bit clunky to use and the audio and video pop in and out. It seems to be a glitch that appears differently for different users and admin. The signup page templates aren't as robust as I need them to be. I want to add a checkbox for my GDPR sign up, but right now I can't. There is GDPR option requiring users to check a few boxes. I think this probably turns users away. Which is fine if they're in the EU. But most of my clients are in the US and don't need that level of approval. I contacted WN about adding GDPR optional by webinar and they said they'd discuss it with the development team. I appreciated their response, but all these issues mean I won't be able to use WN for all my webinars and so I'm lookinig for another option..

If you're thinking about using WebinarNinja - DON'T!

Commentaires : This is without a doubt the worst webinar software around and I have used a large range of them. This is the first negative review I have ever written - it's that bad. If you're thinking about using WebinarNinja - DON'T! It will cost you and likely embarass you in front of your webinar registrations. We signed up in December and created a webinar series with just under 1,000 registrations (their absolute limit). Long story short - without notice or email (they say they sent one email but we never received it) WebinarNinja put itself into PLANNED maintenance mode minutes before our second webinar was about to kick off. So they essentially let us schedule a webinar (which we did months in advance) during a maintenance period and then did absolutely nothing to move it, alert us, change things etc. What is worse is that they still sent out all emails - webinar is in 24 hours, webinar is in an hour, webinar is now to our 1,000 registrations. They clicked through and got error messages, some got into the platform full of error messages and we began to get lots of emails from confused customers trying to join. WebinarNinja's Phillipines based teams response? "Oh dont worry you can reschedule it - you'll just need everyone on the series to opt in again".... So we had to cancel that webinar, the next one was up a week later and we were very worried the same thing would occur to our customers - we went back and forth with their team and they promised it would be fine. But come the

Avantages :

We chose WebinarNinja as it offered the ability (or we thought it did) to run Webinar Series. We got to webinar #2 before having major issues with the software.

Inconvénients :

They took the software into planned maintenance mode during our scheduled webinar time without telling us (or without removing the webinars scheduled during that period) and continued emailing registrations that it was on including that "it was on now" even though the platform was riddled with error messages, unable to have a webinar launched on it and caused hundreds of confused customers. One week later, still major issues so we had to cancel the series.

Great price for an easy to use webinar software with customizable emails

Commentaires : Always a great experience. My students like the platform for learning - both live webinars and recorded. Accessing the replays is easy. Customer service is very helpful and responds quickly. I never feel like a "number." Plus the [SENSITIVE CONTENT HIDDEN] of Webinar Ninja teaches regular classes on how to succeed with webinars. So you feel a bit like you know him because he's teaching you, live, how to use his software. Fun experience!

Avantages :

I like that I can customize all the follow-up emails (directly within Webinar Ninja) after someone signs up for a webinar. I find it an easy software to use and it had features that compare to more expensive software, for a reasonable price.

Inconvénients :

The only thing I'd change is to allow an image in the "Offer" section below the webinar video. Right now they offer a button and plenty of space for texts and links. But when I'm selling my online course at the end of a webinar, I think an image of the course would go a long way towards sales. I've heard this is coming, though!

Tech that has stood the test of time

Commentaires : I've been with WebinarNinja for more than six years (May 2015) and have tried many platforms before and since. This product has stood the test of time and keeps getting better. The company engagement with their client base is exceptional and has always been that way. Coupled with a tech solution that works and it is a wining formula

Avantages :

The many different formats of automated, live and hybrid webinars provides a perfect toolbox for hosting and delivering content to people at different stages of your flywheel.

Inconvénients :

There is already a lot of integration, nonetheless (and I'm being pedantic) I'd like to see more integration options... yes I know that's why there are things like Zapier but then I would like to see the functionality provided through that connector expanded.

I've been involved with webinar software for almost a decade and WebinarNinja is growing up!

Commentaires : I love what the team has put together and their customer service is bar none. Representative is always out teaching others how to use the system, which is definitely a plus for the rookies. I just haven't had the time to use it much since my purchase of the lifetime package when WebinarNinja was first announced in beta! I'll be using this software for years to come! Can't wait to see what else they add as features in the future!

Avantages :

- Presents Very Professionally with great follow-up features - Ability to do LIVE, Evergreen or Hybrid webinars - Ease of Use

Inconvénients :

- Could use a few more integrations - Duplicating the Webinar didn't duplicate the offers attached to the webinar (is this fixed?) - Had some glitchy live streaming issues between desktop sharing and camera (fixed?)

Great Introductory Webinar Software with Friendly Help

Commentaires : This was the first time I had created and hosted global webinars with a host in another country.
The help and guides to get started and get the most out of the software was really helpful as was the customer service who offered to jump on a call to assist or review a test webinar for quality purposes. I did manage to launch a global webinar but seriously under estimated the amount of work needed. I wanted to do more but need to allow a lot more time to plan them out.

Avantages :

Customer service is fantastic and there's loads of help and support guides to get started easily.

Inconvénients :

There were a couple of times the sound was tricky to manage using a USB microphone on a Mac as it cut the sound out. The internet connection seemed to affect the delay and sound quality randomly which made it difficult to setup a webinar. I had to manually connect to my router even though have fast speed internet wifi. I think what might help users in the future is some indicators to let the user know if wifi signal is weak or explaining how to connect equipment such as mics.

Webinar Ninja is the easy way to do webinars

Commentaires : I love WebinarNinja! It let's me quickly set up a schedule for webinars and then gives me a link to send out for people to use to sign up.

Avantages :

It is so easy to use! There are lots of features like evergreen webinars, replays, paid webinars that are just as good if not better than some of the higher priced options.

Inconvénients :

The templates are a little difficult to figure out, (at least for me). It could be that I don't have a graphical mind but it took me a while to figure out how to customize the emails and landing pages.

Best tool to promote you and your expertise

Commentaires : I want to connect with my website visitors to educate them in software QA concepts. Webinar Ninja helped me to schedule the demos, walk through, and webinars.

Avantages :

Quick setup, easy to learn, intuitive user interface, multi-platform compatibility, and affordable pricing.

Inconvénients :

You must install the add-on to work on the web app, in few instances it may terminate abruptly your browser instances. Before scheduling the actual sessions, try to perform a dry run.

What a way to introduce my life's work.

Commentaires : It's been really enjoyable and such an ease compared to other tech experiences.

Avantages :

It is so simple to set up with excellent and easy to find solutions to any queries. There is also ongoing support. I like how we can design the registration pages, embed the registration sign up. There is every follow up for the participants of webinars so saves time from our end too.

Inconvénients :

Only improvement I would suggest is to give more access for a co-host to edit some of the registration page details.

Limited system with unhelpful support

Commentaires : Stonewalling support team. Very hands off. Their T&Cs are not compliant to EU and US consumer law. We asked for a refund and they have refused.

Avantages :

We thought it would make for a better user experience for attendees.

Inconvénients :

We had to use Zoom for our webinar. Went forward without a hitch. Building a registration page for a panel of speakers, was tough, even for someone who can code. There is no way to edit their GDPR opt in, afte consulting our expert in bp, it was not fit for purpose. Support team didn't offer any solutions. They had a limited number of people you can host with, this was somewhere in the small print. There were many opportunities in the system to make this clear.

Insane Upgrades

Commentaires : Overall i enjoy the software. I always recommend it and will be using it more this quarter.

Avantages :

I liked the upgrades they just keep getting better. The option to add videos, the academy now and so many perks i love it.

Inconvénients :

It's not intuitive. If you haven't logged in, in a while you may forget how to set up a webinar. That means watching the how to video again. Time gone.

Great product and massive time saver!

Commentaires : Overall the product is easy to use, the support team have been great when I've been trying to work something out. That great level of service, beyond a functional product, is what will keep me using WebinarNinja.

Avantages :

It was so easy to set my webinars up, brand my registration pages with the easy to use templates and "press play". Functionality and ease of use is far greater than other platforms I've used in the past.

Inconvénients :

Having to set up multiple sets of automated webinars of the same webinar to be able to run on different times of the day. I have been told that this feature is being worked on at the moment (looking forward to it)

Versatile software that gets the job done

Commentaires : Overall experience is pretty good! It's a functional, user-friendly platform with a highly responsive staff should you any questions. Like with any software product, there's room for improvement, but the software works and gives good results.

Avantages :

It's very easy to set up. You can get a webinar going within a few minutes. The interface is reasonably easy to navigate. They are constantly tweaking it to make it better. Good integration with ConvertKit, which is the back end I use for email. Sound and video are great. Sharing stuff and sending out emails is a breeze. Generally pretty easy to use.

Inconvénients :

Sometimes the UI can be tricky, so if you're new to the software, you can waste a lot of time learning how to use it. Like the grey menu items hiding in the left-hand vertical bar with barely enough contrast to be seen against the slightly darker grey background. Or the totally non-intuitive choice of putting the "Edit" and "Clone" options for a webinar (arguably the two most used ones) behind a barely visible grey three-dot icon above the "Options" drop-down, instead of putting it all under "Options" OR having a visible button that just says "Edit", 'cause that's the #1 thing I will want to do with my webinar! The UI/UX once you're inside the studio is also a bit mystifying. It's not entirely clear how to do simple things, like seeing how many people are on the webinar -- still haven't figured that one out. The UI for the outgoing email reminders can also be a bit baffling. There's no bulk edit option, or "delete" option to get rid of emails you don't want to go out so they're not even on the list anymore. There's also no option to rearrange things and change their sequence so they're in nice, pretty chronological order as they go from top to bottom. The functionality still works fine, but from an aesthetic UI/UX perspective, this is suboptimal. It also has a higher failure rate on the user side than some other software I've used. About 5% of people who were super eager to get on the webinar said they had no sound or video, and there was no way of troubleshooting.

Webinar Ninja: The Webinar Software that Costs You Money

Commentaires : If I didn't purchase this software on a one-time purchase sale, I would have switched WAY faster. Please, spend just a little more and find an alternative to this dysfunctional and unhelpful webinar software.

Avantages :

The chat feature is more fun that other similar products I've used.

Inconvénients :

While the interface and functionality are definitely lacking, the real coup de grace for this webinar software is that they are constantly losing your replays. And since the post-webinar email sequences are based on the correct processing of a replay, these emails never actually go out, costing you potentially $1,000s in sales. Additionally, when you try to reach out to support, they often take over a day to find and process your replay manually, which is often too little too late.

Straightforward - Solid - Good - Reliable

Avantages :

Simple. Not overly feature laden like a few other webinar platforms. Whenever I've set up an event it feels like I'm using a system that is getting the job done without confusion and that's a relief. I want to not have to think much and whoever designed the event setup process understands UI flow. Personally, doing any presentation or sales meeting --- I don't need anything that is frustrating to use. Email follow up built in, nice. I like the templates ... I don't need a load of fancy templates ... and WN has enough for me ... for now.

Inconvénients :

Wouldn't hurt to add more landing page templates. And more 'easy' customization of them to add our own unique spin. I know it's not a necessity these days, but phone support would be a bonus. It's not a complaint because many companies don't provide this. Video quality is not dependable. Normally this would be top on my list, but since I use another platform if I'm going to do a video type conference call, it doesn't get in my way a lot. That said, it's actually pretty frustrating and it should be a top priority since video is where it's at to establish trust.

Value for money

Avantages :

Affordable, easy to use, good functionality

Inconvénients :

Participants can’t speak only type responses

Easy-to-Use and Cost Effective Webinar Platform

Commentaires : WebinarNinja's platform capabilities have allowed my organization to run successful and interactive live events with our potential customers and customers. It's easy-to-use once you get the hang of it (which is fast), the support team is responsive, and the price works for us!

Avantages :

WebinarNinja has been the best fit for our live event needs. What I like most about the software is that it's easy to use and set-up. Like anything else, you need to familiarize yourself with their product on both the backend and when presenting. Once you do, it's pretty great. I looked at a lot of other options, and I selected WebinarNinja because of a few key things: - Pre-uploading content before the events (from PowerPoints to video links) - Live Events are best when you show a face LIVE, the Picture-in-Picture is great so they can always see the face while presenting other assets - Setting up offers for live events - Auto-recording of all events (no worries if you forgot to opt-in to record) PLUS the recording is available FAST! With other platforms, you have to wait a few hours. - Price - Easy monthly subscription fee, perfect for my budget

Inconvénients :

A few cons: - I have to recommend to my registrants to login to the live event from Chrome. This allows for the best experience. Sometimes we have folks that can only use Microsoft products, so it gets tricky. - A few low quality broadcasts when I have more attendees. - Not having the ability to delete past webinars (we sometimes run test webinars, and I want to delete them to keep my list with legit past events)

The best value and continually improving

Commentaires : I had used a number of other solutions before WebinarNinja. It was the best I found for the price and features.

Avantages :

WebinarNinja offers overall ease-of-use and is more affordable than other platforms.

Inconvénients :

There is not an option to delete test webinars though this is a planned update in 2019.

user friendliness

Commentaires : I was relatively helpless at the beginning. Over time, the uncertainty disappears. I find the motivating and good support very good.
As a user with only mediocre knowledge of English, it costs me strength and nerves until I finally find my way around.

Avantages :

I think the clarity and arrangement of the individual work areas very well. It is very much logical.

Inconvénients :

If you offer your product on the German market, it would be very nice if at least the most important information and explanations are translated into German. As a freshman in this field, it was not easy to find my way around. Especially the connection with other programs was an obstacle for me. The picture quality is very bad when I let myself be seen by my listeners. In addition, some of the webinar participants complained about poor reception and poor quality of playback in the webinar room. I would also like to have an overview of the participants and their e-mail addresses from Webinarninja.

Ninja eats Jam

Avantages :

Browser based application - no downloads. Easy to set up Webinars Great quality images

Inconvénients :

Limited reporting on replay participation

Review of Webinar Ninja

Commentaires : I use Webinar Ninja as a way to interact with prospective clients and to build a community of people who are interested in the lymphatic system and health.

Avantages :

Webinar Ninja is a great program to host your webinars on. It was easy to use after you learned the basics of the program. You are able to upload Powerpoint slides or share your screen with attendees. Attendees can enter questions and receive a special offer during the webinar. You can record your webinar for future use. I only had to contact support a couple of times and they were always able to help me. The WN knowledge center is very helpful in learning how to use the program. The WN team is always updating the software with new features to make functionality better.

Inconvénients :

Really, the only con was the learning curve. This is the same with all-new programs you try to learn. Once you practice on a few test webinars, you know the program.

Quick and Easy

Commentaires : Webinar Ninja has been adding features throughout my time (2+ years) with them and I appreciate their communication and the fact they help me, help my clients.

Avantages :

Integrates seamlessly with my CRM, Easy to set up and start, and support articles are comprehensive and support chat is helpful when needed. I am not tech proficient and I was able to host live webinars with ease and swiftness.

Inconvénients :

Because, I rarely use technology, I don't have a list of cons. This does what I need it to do.

Did all I needed, and would do much more

Commentaires : Being able to get people started on something with basic training puts me a leap in getting them fully trained.
Thanx a bunch WebinarNinja!

Avantages :

I create training videos, and alert folks to there availability. The training works well as a forward to an in-person training session. Even as a first time user, this was straight forward. This was made available as a "view any time" webinar.

Inconvénients :

Right now, in the new version the "view any time" is not yet available. Since this was my prime use of the software, I am limited at the moment. I do not expect this to be a problem for long, however. I hope to see it added soon.

I wish I could use Webinar Ninja more often.

Commentaires : I was using it for something it really wasn't designed for: meetings. I'd have folks sig in as co-hosts and then hold design review meetings for landscape design projects. I had wanted to also use it to sell on-line courses on landscaping/gardening, but jumped the gun a bit in not realizing how long it would take to get a product ready for sale.

Avantages :

Great to send out branded invites to other "co-hosts" for meetings, and really good interface if everyone is using Chrome. Easy to use, somewhat easy to link with Convert Kit.

Inconvénients :

If folks were trying to use other browsers it sometimes didn't work so well. Also, it's a two-part sign in for folks having to join first and then "enter the studio".