Avis clients sur WebinarNinja

Best Value For Our Webinar Needs

Commentaires : Overall I'm extremely pleased with WebinarNinja. They offer all of the services and features my business needs at an affordable price.

Avantages :

My business has used WebinarNinja for a little over two years now. I've tried just about all options for doing webinars and WebinarNinja is the only one that supports all or our needs. One of the biggest things we needed was the ability to play video over a webinar and WebinarNinja handles that like a champ.

Inconvénients :

Sometimes navigation inside the backend is a little confusing but they have an extensive knowledge base that has lots of step by step on how to do most all things.

Webinar Ninja Makes Light Work of Webinars

Commentaires : I've owned it for a while but have only recently started to use it and plan to use it a lot more in the future. I want to use it for teaching in short bursts, and I think it's perfect for that. There are various webinar formats available to me, so I can use different options as I grow. The options include the live option which I've been using until now, and also an automated option, a series of webinars which I can link together, and a hybrid version where I can run the recorded webinar but be present to answer comments live. The interface is easy to use and very intuitive which I think is a huge plus for someone like me who doesn't want to have to hunt for various features.

Avantages :

I really like the ease of use of Webinar Ninja. I'm not a techie-type and I was able to get it up and running pretty quickly. When I did get stuck or have questions, their support was right there to answer questions - and often incredibly fast, so I wasn't delayed. I loved that. I get regular emails from Webinar Ninja with the latest improvements to the software, so it's very clear to me that they're invested in continually improving their product, which is important to me. The last email announced the new WebinarNinja Academy which has training on everything from how to set up a webinar, to how to deal with the techie side, how to market the webinar and more. Generally, I find it simple to use, and easy to just set up. It's not complicated. There's also a lot to love about the way I can send out webinar registrations, and add my own templates for various stages of the registration process.

Inconvénients :

I'd like to be able to delete my test webinars, or other webinars that I don't need anymore, but I can't find a way to do that yet. I'd also like an easy way to search through my webinars so I can find the recording I'm looking for. I'm not 100% happy with the quality of the recording, but to be honest, I can't tell if that's an issue with WebinarNinja or it's my own setup. But these are small issues. On the whole I find the interface very user-friendly.

Horrible costumer support, disastrous bugs

Commentaires : I have had the most horrible customer support experience with Webinarninja. They answer all sweet and nice but many times with no solution, asking to wait while they check better. But the worst was my last webinar. I had an upcoming webinar for 1700 subscriptions, I upgraded my plan to the max, 1000 viewers, many hours before the webinar. But when the webinar started and people started to complain I realised that, there was a bug and I was not upgraded. I asked for emergency help in the chat, took them 30 min to answer and were not able to help. Trying to save the webinar, I changed my plan many, my credit card got charged but the system did not work. I finished the webinar with 300 viewers and 700 angry ones that were not able to enter the webinar.
I asked for an explanation and my money back in the chat. With a conversation that took more than a month, with different people, all asking the same questions over and over, without checking what has happened till they took over. The explanation was the same as well, such as "you can't have more people than your subscription" "you should upgrade to have more capacity".
After 14 days the "manager" started talking to me which was even worse than the rest, she repeated all that the others said. Never accepted to do a refund of course. She offered me 1 free month while the previous person had offered me 2 months, and I hadn't accepted.

Avantages :

The software is user friendly and it's easy to learn.

Inconvénients :

There are some crucial bugs in the software. - As the presenter, if you try to enter the studio 1 second after the time of the scheduled webinar, or something goes wrong with the internet and you have to enter the software again, the system blocks you out, while the viewers can still enter. So, you simply can't present, can't talk to people saying that you can't enter even, and you cant make a new webinar link while the time of the current webinar is not finished. - Issues and bugs with uploading cover image. - Issues with statistical analysis. Not all my webinars show the numbers. - changing plan of the subscription might get blocked somehow, and you need help to resolve it.

There are so many things I like about WN, but ultimately, I don't think I can use it.

Commentaires : Overall, I had a good experience with the interface and those who work at WN. Good customer service goes a long long way, so I won't just walk away. I got my WN account through an AppSumo deal and it's for life, so I will most definitely try it again and see what happens as they continue to develop and update it. But for now, I'm going to try other options.

Avantages :

The support is excellent. Really responsive and they go out of their way to answer questions, help with updates and anything you need. Even when I've asked about features they don't yet have, they listen and take it seriously for potentially adding to the functionality. I also love that all pre and post webinar e-mails are set and ready to go. No extra work on my part. And the integrations work well and seamlessly.

Inconvénients :

It's a bit clunky to use and the audio and video pop in and out. It seems to be a glitch that appears differently for different users and admin. The signup page templates aren't as robust as I need them to be. I want to add a checkbox for my GDPR sign up, but right now I can't. There is GDPR option requiring users to check a few boxes. I think this probably turns users away. Which is fine if they're in the EU. But most of my clients are in the US and don't need that level of approval. I contacted WN about adding GDPR optional by webinar and they said they'd discuss it with the development team. I appreciated their response, but all these issues mean I won't be able to use WN for all my webinars and so I'm lookinig for another option..

A very solid webinar hosting solution!

Commentaires : WebinarNinja allows me to educate my community, as well as prospects and new audiences, in an automated one-to-many fashion. Additionally, I can use it to host live WN to strengthen the 'Know, Like and Trust' factor, showcase my expertise and promote my products and services.

Avantages :

The impressive suite of features, which includes the ability to create and host different types of webinars, as well as the UX and the fact that the WebinarNinja team keeps working on and improving the tool. The WN fast support is the icing on the cake!

Inconvénients :

The setup of automated webinars would need the feature, which is a available in other webinar platforms, to make the webinar available for instant access or on a specific date & time (e.g. 10am in the time zone of each attendee, regardless of where he/she is. If his/her time zone is EDT, then it would be 10am EDT. If, on the other hand, his/her time zone is PDT, then it would be 10am PDT). At the moment, it isn't possible to do this in WebinarNinja but it's possible with other webinar tools.

Great price for an easy to use webinar software with customizable emails

Commentaires : Always a great experience. My students like the platform for learning - both live webinars and recorded. Accessing the replays is easy. Customer service is very helpful and responds quickly. I never feel like a "number." Plus the [SENSITIVE CONTENT HIDDEN] of Webinar Ninja teaches regular classes on how to succeed with webinars. So you feel a bit like you know him because he's teaching you, live, how to use his software. Fun experience!

Avantages :

I like that I can customize all the follow-up emails (directly within Webinar Ninja) after someone signs up for a webinar. I find it an easy software to use and it had features that compare to more expensive software, for a reasonable price.

Inconvénients :

The only thing I'd change is to allow an image in the "Offer" section below the webinar video. Right now they offer a button and plenty of space for texts and links. But when I'm selling my online course at the end of a webinar, I think an image of the course would go a long way towards sales. I've heard this is coming, though!

Tech that has stood the test of time

Commentaires : I've been with WebinarNinja for more than six years (May 2015) and have tried many platforms before and since. This product has stood the test of time and keeps getting better. The company engagement with their client base is exceptional and has always been that way. Coupled with a tech solution that works and it is a wining formula

Avantages :

The many different formats of automated, live and hybrid webinars provides a perfect toolbox for hosting and delivering content to people at different stages of your flywheel.

Inconvénients :

There is already a lot of integration, nonetheless (and I'm being pedantic) I'd like to see more integration options... yes I know that's why there are things like Zapier but then I would like to see the functionality provided through that connector expanded.

I've been involved with webinar software for almost a decade and WebinarNinja is growing up!

Commentaires : I love what the team has put together and their customer service is bar none. Representative is always out teaching others how to use the system, which is definitely a plus for the rookies. I just haven't had the time to use it much since my purchase of the lifetime package when WebinarNinja was first announced in beta! I'll be using this software for years to come! Can't wait to see what else they add as features in the future!

Avantages :

- Presents Very Professionally with great follow-up features - Ability to do LIVE, Evergreen or Hybrid webinars - Ease of Use

Inconvénients :

- Could use a few more integrations - Duplicating the Webinar didn't duplicate the offers attached to the webinar (is this fixed?) - Had some glitchy live streaming issues between desktop sharing and camera (fixed?)

Great Introductory Webinar Software with Friendly Help

Commentaires : This was the first time I had created and hosted global webinars with a host in another country.
The help and guides to get started and get the most out of the software was really helpful as was the customer service who offered to jump on a call to assist or review a test webinar for quality purposes. I did manage to launch a global webinar but seriously under estimated the amount of work needed. I wanted to do more but need to allow a lot more time to plan them out.

Avantages :

Customer service is fantastic and there's loads of help and support guides to get started easily.

Inconvénients :

There were a couple of times the sound was tricky to manage using a USB microphone on a Mac as it cut the sound out. The internet connection seemed to affect the delay and sound quality randomly which made it difficult to setup a webinar. I had to manually connect to my router even though have fast speed internet wifi. I think what might help users in the future is some indicators to let the user know if wifi signal is weak or explaining how to connect equipment such as mics.

A great platform for interactive training sessions

Commentaires : WebinarNinja has been an excellent platform for delivering training sessions. It’s actually perfect for busy trainers like me. The interactive features like polls, Q&A, and chat have made my training sessions more engaging for participants. The platform's stability ensures that sessions run smoothly without technical glitches, which is crucial for maintaining a professional atmosphere during training.

Avantages :

The interactive tools are fantastic. Being able to engage with participants through polls and live chat makes the training more dynamic and keeps everyone involved.

Inconvénients :

I am still discovering more about this tool so nothing to not like about yet.

Newbie Pleasantly Suprised

Commentaires : I need webinars for marketing to new clients and for training of current clients. Any time I need to broadcast video to a group of people, WebinarNinja is the tool to use.

Avantages :

How easy it was to use. With a few clicks I had a webinar up and running. I thought it would be much harder, but WebinarNinja made it as easy as I think it could possible be.

Inconvénients :

Early on the user interface had an outdated look and feel. That has gotten much better over time.

Love this Webinar Platform!

Commentaires : Needed a straightforward webinar platform to help me deliver regular webinars on public speaking and presentation skills. Easy to get to grips with and simple for my attendants to join and view. Tried out a lot of other platforms and this one works best for my needs.

Avantages :

Really easy and intuitive UI. Quick to set up a webinar and lots of thought has gone into how it all works so you can focus on your delivery. Customer service is superb, which really helped when I was starting out and had lots of little queries.

Inconvénients :

Needs to update some features like 'like live' replays and more prominent offers & CTAs but this is apparently in hand for the next upcoming version so happy to hold on for that.

Great product and massive time saver!

Commentaires : Overall the product is easy to use, the support team have been great when I've been trying to work something out. That great level of service, beyond a functional product, is what will keep me using WebinarNinja.

Avantages :

It was so easy to set my webinars up, brand my registration pages with the easy to use templates and "press play". Functionality and ease of use is far greater than other platforms I've used in the past.

Inconvénients :

Having to set up multiple sets of automated webinars of the same webinar to be able to run on different times of the day. I have been told that this feature is being worked on at the moment (looking forward to it)

Versatile software that gets the job done

Commentaires : Overall experience is pretty good! It's a functional, user-friendly platform with a highly responsive staff should you any questions. Like with any software product, there's room for improvement, but the software works and gives good results.

Avantages :

It's very easy to set up. You can get a webinar going within a few minutes. The interface is reasonably easy to navigate. They are constantly tweaking it to make it better. Good integration with ConvertKit, which is the back end I use for email. Sound and video are great. Sharing stuff and sending out emails is a breeze. Generally pretty easy to use.

Inconvénients :

Sometimes the UI can be tricky, so if you're new to the software, you can waste a lot of time learning how to use it. Like the grey menu items hiding in the left-hand vertical bar with barely enough contrast to be seen against the slightly darker grey background. Or the totally non-intuitive choice of putting the "Edit" and "Clone" options for a webinar (arguably the two most used ones) behind a barely visible grey three-dot icon above the "Options" drop-down, instead of putting it all under "Options" OR having a visible button that just says "Edit", 'cause that's the #1 thing I will want to do with my webinar! The UI/UX once you're inside the studio is also a bit mystifying. It's not entirely clear how to do simple things, like seeing how many people are on the webinar -- still haven't figured that one out. The UI for the outgoing email reminders can also be a bit baffling. There's no bulk edit option, or "delete" option to get rid of emails you don't want to go out so they're not even on the list anymore. There's also no option to rearrange things and change their sequence so they're in nice, pretty chronological order as they go from top to bottom. The functionality still works fine, but from an aesthetic UI/UX perspective, this is suboptimal. It also has a higher failure rate on the user side than some other software I've used. About 5% of people who were super eager to get on the webinar said they had no sound or video, and there was no way of troubleshooting.

DON'T use this - find a better platform

Commentaires : My whole experience with this has been terrible. I wanted a completely automated process, but every second day there seems to be a new bug that means I have to come on to find out what's gone wrong and manually adjust - it's wasting my time and my money to be paying for this platform. There have been no emails or communication whatsoever in regards to possible bugs that are affecting my webinars - instead, I literally have to go through the entire process on a daily basis to check that everything's running smoothly.
I chose to have a webinar that had both a 'watch now' option as well as automated options for every hour.
I launched and embedded it onto my own website but people stopped registering - there was an issue with the registration button where it was failing to register people. Support said there was a bug and to embed the actual registration page, so I did that.
A week later I looked and there were no times/dates showing. I was told there was a glitch where times/dates weren't showing, and another bug that was looping people back to the sign up page even after registration. I couldn't just switch it to an automated webinar, so I had to create the whole thing all over again, with guarantees that automation had no issues.
2 days later, the only times available are from the original day that I launched it. There was now a bug with automated webinars which meant I would have to come in EVERY DAY to manually change the day of launch so that new times could be shown.

Avantages :

It was affordable with a bunch of seemingly great perks but the difficulty of manually having to do everything myself is terrible.

Inconvénients :

Continual issues that mean I have to manually check in on my webinar every day to make sure things are running smoothly. Follow-up emails also cannot be customised further than bolding, italicising, and making sections of text into a heading style. No images, no colours, nothing.

Webinar Ninja allows even tech challenged me to create webinars

Commentaires : I created an internet show with this. The software helped me wrap it up in a neat package, making access to it easy for my viewers. Since then I've done a few live webinars. It let me upload slides and have a chat window. Any shortfall in my experience, I put down to my own tech challenges, but the software and the team help me get past those to make it look like I know what I'm doing with it!

Avantages :

That I was able to actually get it done and come out with a product that worked! The customer service team helped me so much when I got started a few years ago and they are always there for me. With your help I learned to upload videos, do a live webinar and use the chat feature. I've been able to keep track of who attends my events's, etc. The software walks you through the process and it's easy to follow. I haven't used it for a while, but I know that when I get back to it soon that I'll be able to pick up where I left off.

Inconvénients :

When I started, it was all a puzzle. The instructions were clear, but I still got confused. The confusion was not Webinar Ninja's fault, but customer service happily helped me figure out what I needed to do. I didn't particularly like that my viewers had to sign in a couple of times, but that may have already been worked out.

Simple Webinars

Commentaires : Although I purchased it years ago I only recently in the past 2 years or so began to use regularly because of the automation feature it became the most cost effective way for me to grow my list with the registration feature.

Avantages :

I purchased WN when it first came on the scene, when Webinar Jam was the leader - before Zoom or Belive - so it an economical purchase for my company.Best feature us the cost. I also like the automation features with the email reminders.

Inconvénients :

I would love for WN to make it possible to for the viewers to interact without having to be brought onto the screen.

Value for money

Avantages :

Affordable, easy to use, good functionality

Inconvénients :

Participants can’t speak only type responses

Careful Research brought me to webinarNinja

Commentaires : I love how polished the software looks online - very professional but at the same time not intimidating. It's a fresh and creative experience every time I log on and I'm just started!

Avantages :

Very quick set-up - within minutes I become a Creator! Immediate results!

Inconvénients :

The only "wish" I have is that I would love to be able to import images and use them to display while I am on my webinar - right now it seems to be just PDF Files that can be imported so fingers crossed that this will be a feature in the future. Which by the why is another reason I am using webinarNinja because from other reviews I've read the software keeps improving and there are regular updates which tells me that there will always something new on the horizon that will make the experience even better!

Horrible experience

Commentaires : A complete waste of time and money!

Avantages :

ability to get started right after putting in my details / making a payment. but that's where the pros stopped.

Inconvénients :

Customer service is "always on" but unfortunately is useless. We've had catostraphic issues from the onset and everything with the customer service team (although always friendly) has never once been able to fix any issue. Issues from being able to send notifications to a different user, to not being able to see ANY of your analytics for any currently active webinar to not being able to upload to their site. Pages timing out. The list goes on and on and on...

Just can’t trust it

Commentaires : It just isn’t stable or reliable. It always froze for me mid webinar and was ether slow or simply non functioning.

Avantages :

I like the promise of webinarninja and the fact that it’s built by a frustrated webinar user. It promises a lot.

Inconvénients :

It’s just not stable or reliable. The features stop working mid webinar.

Not worth the time, and definitely not worth the money they take from you (and won't give back)

Avantages :

When I cancelled my subscription FINALLY and they closed my account.

Inconvénients :

I tried the platform out with a free trial (it only took me a day to realize it didn't meet my company's needs). I went in and canceled the account, but the wording on the cancellation page is so that it SEEMS like you've canceled "once your current billing cycle comes to an end, you'll no longer have access to your account data..." but they require you give a reason why for cancellation (though it's not clearly stated). When I realized they charged me, I contacted them immediately and kindly asked for a refund, to which I was met with a firm "no." When I explained, they said, sorry, no refunds. They didn't care to work with me, to see I hadn't used the software. They just refused. Not worth the time or money to mess with (what I've seen from other reviewers) scammy auto-renewal practices.Stay away!

Going in the right direction

Commentaires : I was sad to stop using Webinar Ninja as overall it met a lot of my expectations. Unfortunately I have a specific requirement for very HQ screen sharing, and this platform could not deliver that. However, for power point style broadcasts, it would be fine.

Avantages :

Webinar Ninja support is first class with attentive and helpful responses.

Inconvénients :

My requirement was for very high quality screen sharing and unfortunately it was not possible with this product.

Best Webinar Software

Avantages :

What I like about WebinarNinja is its ease of setting. When I first used it, I was able to immediately create a webinar without even needing to open the documentation they provided. In addition, the features are very complete. They provide various types of webinars at very logical and affordable prices. They also have good and friendly customer service. Suggestions or questions about their products, always answered quickly enough.

Inconvénients :

Until now I have no complaints against WebinarNinja. I am just waiting for the features, moreover what they will provide us as customers

Amazing

Commentaires : Easy to look at, easy to use, very informative, clean descriptions of everything you need help with an about the product itself. Fantastic customer service there when needed!!

Avantages :

It’s just what I needed, and didn’t cost a fortune to obtain. It had everything in 1 package so I didn’t have to upgrade to a super expensive package like other carriers.The quality is great, it’s easy to navigate, use for not just myself but my clients as!

Inconvénients :

There isn’t anything this far that I dislike so extra bonus!