Avis clients sur Dialpad

Système de communication

Avantages :

Dialpad est un logiciel vraiment efficace , il permet de rester connecté et de surveiller les appels téléphoniques entre client.

Inconvénients :

C'est un logiciel très efficace je n'ai pas de problème avec ce logiciel.

An app that you would not stop using!

Commentaires : Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

Avantages :

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

Inconvénients :

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Artificial feature limitations soured my experience with Dialpad

Commentaires : Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

Avantages :

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

Inconvénients :

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Great product great team

Commentaires : I love Dialpad and their desire to do business and make and keep us as customers.

Avantages :

I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers.

Inconvénients :

There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price.

Doea not work, & customer service can not fix.

Commentaires : It seemed to work well for the first year. Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify yourself EVERY TIME you get transferred. They can't even manage to transfer your credentials internally. So much for AI.

Avantages :

It 'seemed' like an affordable option for call recording.

Inconvénients :

HIGH failure rate. Most often the calls never connect & on the small percentage that do, the person on the other end can't hear me. ALSO IMPORTANT - don't be fooled by the cost they quote. In addition to all the miscellaneous charges, they have a fee they charge for 'Administrative Cost Recovery'. In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. My $180/year service was actually $270!

Love Dialpad and will never turn back!

Avantages :

I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend

Inconvénients :

I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though.

This is the next step in IP phones - Perfect for working from home

Commentaires : This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad.
Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system.
With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance.
Our user feedback has been overwhelmingly positive.
Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home.

Avantages :

Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features.

Inconvénients :

I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con.

I Love It!

Commentaires : Efficiency is the right word to sum it up with DialPad. Dialpad has brought Efficiency with my business. I'm able to connect with my clients right from the start. DialPad allows me to prepare to take a call by sending a notification to my device or desktop. I'm ready for every call.

Avantages :

I love how DialPad offers all of the contacts information right there all at one time. You can check and see the last email, text, appointment. Also, you can view tips to use in you conversation.

Inconvénients :

I don't have a whole lot of cons for Dialpad. The only thing, I may say is when there time for an update, my app starts to disconnect a bit when receiving calls/text messages. Other than that, I use DialPad on a daily basis all day long. It's the first thing I bring up on my computer and on my cell phone when I'm on the go. I never miss a call or a message. It's the life of my business.

DialPad has been a great service for our business

Commentaires : Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

Avantages :

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

Inconvénients :

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Small Local Service Business

Commentaires : I am very happy with Dialpad and highly recommend.

Avantages :

I like the mobile app, it's UI, and ability to use on multiple devices.

Inconvénients :

Sometimes the app can be a little buggy but overall, I don't have many issues.

Lacking in customer support and basic functionality

Avantages :

Relatively easy to set up and manage. Call quality seems to be good for the most part.

Inconvénients :

Customer support is not responsive and our Account Manager and the [sensitive content hidden] , have been less than helpful. Call center functionality is not good. Texting back and forth to customers from shared lines is very difficult.

Dialpad is a perfect solution for any business

Commentaires : We subscribed to Dialpad when we moved office suites. And it immediately became a very productive tool. I
had to travel for business and the mobility was very useful. I had all my call history, my notes, all at my fingertips. And when I received a call in the office, and it was too loud, I simply clicked on my cell and continued the conversation while walk. And the biggest advantage to productivity came when Covid-19 hit, because all the staff are working from home, still using the same numbers, the same process and the same way as if we are in the office. The common INBOX makes everyone aware of everyone else's communications, and the private phone numbers keep sensitive work separate. It has kept us going in these difficult times. And the one thing I really like the most? I can be anywhere in Europe and my NYC number will ring when someone calls.

Avantages :

What we like most about this product is that it is intuitive and versatile. We ported out two business numbers, and we also received each our own cell number which is great to use for business. We can use it on the road, at the office and while traveling, so its perfect, we never miss a call. And by setting up groups we can put one phone on "do not disturb" and still have others answer, plus we can roll over to our personal phones. We have it running in our workstations and smartphones and it is so easy to answer in one and continue the conversation, seamlessly, in another simply by clicking a button. I usually answer through my laptop and if I need to walk away, I can simply just switch to my mobile in real-time. And I can text while I am speaking to a person, multi-task, or simply click a number and dial through it and then make a note on the screen. It remembers everything we do! This system's sound is crystal clear and it simplified our business. The support is also worth noting, they respond quickly and have resolved every single inquiry successfully and efficiently.

Inconvénients :

I think some of the options should be included in every solution, for example, the dictionary. Other than that I cannot find anything I dislike.

Solid, easy to use, easy to administer platform

Commentaires : Dialpad is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying.

Avantages :

We are a software start up with less than 25 employees, of which 12 have Dialpad accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR.

Inconvénients :

1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used Dialpad for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia

The most advanced and affordable option out there

Commentaires : I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired. The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay. When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way. This is a great product, but moreso I think they're a great company.

Avantages :

1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling.

Inconvénients :

1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled) 2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines.

Has been a great piece of software for my business

Commentaires : This software has allowed me to spin up or down business operations with the flip of a switch, and gives you a VERY full featured office phone solution for a fraction of the price of other companies. When comparing this to hardline phone systems, I honestly don't know why any company wouldn't just use this instead (as long as your computer has an ethernet connection).

Avantages :

I like that the software is affordable, reliable, and accessible in many different ways. I use it as the main business line for my company and adding/removing users is super easy, creating a main line is easy, and having access to your phone via apps anywhere you are is fantastic. I also am very impressed with their quality and their customer support. I was having an issue with call quality, and I couldn't tell if it was my bluetooth headphones or my wifi. Their team got REALLY technical digging into the transmission details from my call, and told me there was a lot of chatter on the wifi. I ended up just running an ethernet cable and have literally zero problems anymore.

Inconvénients :

The mobile app is good, but somehow not as reliable as the desktop software. I've had some issues making calls, and turn around and dial from my regular phone number and it works fine. I would suspect this has something to do with the fact that Dialpad uses internet instead of the regular phone line, but if I have plenty of LTE signal for a phone call I would think Dialpad would also work. As a result I generally just feel safer taking important calls from the desktop.

Designed for BIG, but no SMALL business should be without it...

Commentaires : Overall, I've been a Dialpad user since before they were Dialpad (called Switch back then). Like any business that's growing, some things had to get cherry picked down, like direct phone support for smaller users. The forums are a good place to start, and most of my email support tickets have been resolved in timely manners -- including porting of numbers -- but not being able to pick up the phone and call support is a little worrisome. Still, the service is usually rock solid and integrates well across my four computer and three iOS devices. It is a true virtual phone system that sounds fantastic and crushes the competition. If they could integrate with a spam call service like Hiya, then I think it would be everyone's go to for small and medium business, for sure.

Avantages :

I'm pretty much a one man show, but I offer three different lines of services. I also have a cell phone number that goes back to 1998, so I like to keep it private from the business world. Dialpad allows me to separate all three service lines into their own department, with their own phone numbers and/or extensions, while keeping my personal cell number 100% private.

Inconvénients :

Some features offered on Android are not on iOS and vice versa. One of the biggest grips I have is that the pings for text messages to mainline and department lines don't present a notification on the iPhone. This can prove troublesome in an emergency, as I only see them when I open up the app and the department icon shows it.

Good app for small business but a little glitch for large ones

Avantages :

It needs simple installation via chrome apps store with simple Google or Microsoft authentication. It will start working in couple of minutes. One can easily accept and move calls between my PC and mobile app seamlessly without any interruption. Audio quality is up to mark. It's easy to add contact, it email us as soon as we have a voice mail. Easy to answer when the clients call. Dial pad app seamlessly integrates with Chrome and Gmail, linking all contact data. It doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Because it keeps everything in one place and tracks a lot of call data like date, time, length of call, who answered it, what call group it rang to, call transfers which it makes finding, tracking and reviewing information easier.

Inconvénients :

There are no emoticons, which makes it less competitive than Skype. There are some features missing like immediate forwards to a non Dial pad number. Also when the demand gets high there is no call waiting or even any alert letting them know there is another call coming inn which makes the software impartial.

best service for telemarketing

Commentaires : it's the best choice for home offce and works great with large teams

Avantages :

this software is very easy to use and also allows the user to have access everywhere they are with their laptop or PC unlike other apps that can only be used in the office, so it was a great prek during the pandemic time with home office

Inconvénients :

download and the process to run the software was very slow, but the contcat ceter replied very fast and helped us make the transition easy

The amount of times I hear "Dialpad is so bad" in a week

Commentaires : I hate it more than any other product I have ever used. There are at least another dozen people I work with that feel the same way. How is it possible that the phone was invented in 1876 and in 2019, I have about a 50% chance of my call failing.

Avantages :

I really don't know if I have anything positive to say about Dialpad. I've used the product for a long time and I'm blown away that my organization still uses this product. Maybe it's inexpensive?

Inconvénients :

Ok here's my list: - The application is always getting confused between your salesforce plugin and desktop application - The Salesforce app is unreliable - The desktop app is unreliable - When I hit dial there is like a 30% chance I won't get audio in my headset even though the call is clearly happening - If I unplug my computer from my headset and plug it back in without closing the reopening the application it will likely not work - If you want to frustrate your sales org.... buy Dialpad - people call me and it's hard to even tell that you got a missed call or a VM - The contact info doesn't show-up even if the contact is listed in SalesForce

Executed a Licensing Agreement then Immediately Broke Contract

Avantages :

The general idea behind the software is good.

Inconvénients :

We have been using dialpad for around a year now. The software itself is clunky but generally gets the job done, albeit after significant time tweaking everything. We have four desk phones that mostly work, but most features you would expect in a desk phone don't work with Dialpad. What really makes the software unusable is the support behind it. We applied to their latest "startup" offering and got accepted. After a week of back and forth, their general counsel wrote up our license agreement, and we both signed. The day after the contract was executed we got a random email saying they would not honor it and that the multiple employees who dealt with us were not properly trained to extend such an offer. We complained that we already had a contract signed by their general counsel, but they don't seem to care. Our costs will be around $350 more a month than under the contract they are breaking. Now we are in the process of moving to a different provider after having spent many hours configuring everything to their system. Worse, the IP phones Dialpad supports don't seem to be easily configurable to other similar companies. I would recommend against Dialpad. The software is a great idea with terrible implementation and misleading 'support'.

Contact and call management system

Commentaires : I am still using it to make and track calls, so it'sokay for me.

Avantages :

Dialpad is a contact and call management system. You have all the customers information like call history management.

Inconvénients :

it's sometime difficult to establish the calls.

Dialpad a great alternative to legacy phone system for your business

Commentaires : Dialpad has been great for our small business. Less expense then traditional land line. Also, easy to use with desktop application.

Avantages :

Dialpad has been easy to use and we have not had issues resulting in lost calls. You can load the program and make calls from any computer or mobile phone.

Inconvénients :

The thing that I have to deal with from time to time is selecting the speaker. This is more of a user issue but it would nice to be able to better select the input I would like to use.

From good to bad and the ransom techniques they use

Commentaires : Terrible support, borderline mafia style sales techniques, terms changing constantly even if you are a customer paying over 50K a year or more... terrible company built of top of twilio.

Avantages :

At the beginning, years ago, we went all in with this. we thought it was refreshing good solution compared to all the other players.

Inconvénients :

They will hold you ransom once you use them at scale. They will force you to pay for licenses you do not need, misrepresent contracts and make it as difficult as possible to get out of their grip. The software absolutely will let you down. Do not use for anything that requires reliable communication in your company.

Easy to use, deploy and manage

Commentaires : Dialpad talk gives us calls and texting in one platform. Before we would have to use two different solutions and now we can do it all in the same place.

Avantages :

I like how easy it is to set up a call center, make edits, and create agents. Teams can manage their own call centers etc without the need to wait for someone else's help. Coaching Center is also a great tool for the sales training teams to use to help the sales agents

Inconvénients :

I wish there was a little more indepth integration with CRM's (salesforce for example) to do data dips into the database and route calls based on how that information is found. It would also be helpful if their voice intelligence solution had a way to block out sensitive information in calls (credit card numbers for example).

Works great for most things, but integrations...

Avantages :

Ease of use, maintenance, feature set, and integration capability sets Dialpad apart. The mobile app is great compared to most other providers as well.

Inconvénients :

The integration with Salesforce and Chrome needs some attention as it doesn't always work as desired.