Avis clients sur Trillian

par Cerulean Studios

Note moyenne

  • Note globale
    4,8/5
  • Facilité d'utilisation
    4,9/5
  • Service client
    4,8/5

En savoir plus sur Trillian

Trillian is a business and clinical communication platform used by companies and healthcare systems of all sizes.

En savoir plus sur Trillian

46 avis affichés

Joe S.
business manager
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"We love this platform!"

Commentaires: This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Avantages: We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Inconvénients: The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
David P.
Technology Operations Manager
Marketing et publicité, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Good Product"

Commentaires: Excellent.

Avantages: Ease of use for employees, ability to pull archives for reports.

Inconvénients: Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Luis S.
IT
Biens de consommation, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Simple to use"

Commentaires: it is really fast and reliable

Avantages: It is easy to set up users, and add new contacts to the list

Inconvénients: it doesn't have a video chat or audio chat option

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Philip R.
Account Manager
Internet, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 17/03/2020

"Trillian is a great way for a team to comminucate"

Commentaires: Improved communication within a team.

Avantages: Trillian is a great solution for a team to communicate.

Inconvénients: Integration with third party apps was not easy to figure out.

  • Provenance de l'utilisateur 
  • Publié le 17/03/2020
Thomas P.
President
Édition, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Easy To Use and train up"

Commentaires: Needed a simple and easy to use app that didn't require my IT department to hand hold existing users and provide extended training for new users as we have many ever changing off-site contributors.

Avantages: Very easy to use and new users pick it up quicker than most apps. Plus, continual upgrade & updates make Trillian the best instant messenger for business.

Inconvénients: Do not believe Trillian has any functional flaws- Only suggestions have been minor cosmetic changes which they usually respond to in a timely fashion.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Marianne D.
Hospital Administrator
Vétérinaire, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Excellent Communications Software"

Commentaires: We love Trillian at work and find it so easy to communicate across departments in a large facility and also communicate when I am away from the office but need to be available to the whole team. Group messaging is especially helpful.

Avantages: Ability to share attachments, ability to customize login info and visibility, mobile option. Group communication options are excellent.

Inconvénients: Would love more media content like gifs to spice it up!

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Jeffrey S.
COO
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Trilian for healthcare"

Commentaires: The software is solid, secure, and easy to use. The support is phenomenal. Thank you Trillian!

Avantages: The best solution for secure chat available. Works on desktop, laptop, and phone, so you can always get your messages.

Inconvénients: Looking forward to voice calling. Everything else is wonderful

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Barry B.
General Manager
Construction navale, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"In 25 Years of Using Instant Messaging Software - Trillian is the BEST!"

Commentaires: Great experience. Has greatly increased communication ability within the company! Great experience thus far!

Avantages: Easy to use, small file size, quick, convenient

Inconvénients: I haven't found any Cons in 2+ years of using this software.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Margy W.
Legal Assistant/Executive Assistant
Services juridiques, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 20/11/2019

"Looking for Good Chat Options? Trillian May be For You!"

Commentaires: Trillian was a simple way for my teammates and me to communicate, stay on top of projects and tasks, and collaboratively discuss happenings in our various offices. It helped us keep connect personally, which in turn helped us grow as a team professionally.

Avantages: I want to be up front - I no longer use Trillian. It was the chat software of choice at my office five years ago when I began working there, but we eventually cycled through two options before landing where we are now (RingCentral, which is another ballgame). I though Trillian was a great option for chatting with team members in various locations (or within the same office without getting up). Working in a remote office, it is imperative that I remain in touch with my teammates. Trillian helped me do that in a simple, effective way with an easy-to-use, pleasant interface. I was pleased with the ability to toggle between chat streams easily with Trillian, and was also really grateful for the search function in each conversation. I find that chatting is very useful for intra-office communication, but without the ability to search (or archive) within chat streams, it's USELESS. We all need to be able to refer to our comments, questions and answers in order to properly do our jobs, and Trillian was aces in that regard. I also really appreciated the simplicity of the interface. I don't want to have to search and spend time figuring out HOW to chat with people. I just want to be able to chat. Trillian does exactly that.

Inconvénients: When I was using Trillian, it did not have a very robust document collaboration function. My guess is that by now, Trillian has addressed this issue and has grown into cloud computing in the same way that other chat/collaboration tools have. Besides this one observation, I'd say I had no complaints about Trillian, and in fact truly enjoyed using the software.

  • Provenance de l'utilisateur 
  • Publié le 20/11/2019
Danny D.
Partner
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Messaging and More Done Right"

Commentaires: [SENSITIVE CONTENT HIDDEN] and the team are amazing. They've listened to our feature requests and delivered! We love trillian and our business depends on it heavily every day.

Avantages: Trillian is a solid messaging app. The feature we use most is the pier to pier file transfers. No upload/download... just send a file straight to the person you need to. We send a LOT of messages and a LOT of files on a daily basis. Mostly large files. Trillian has been the most solid messaging app we have ever used.

Inconvénients: The only thing I don't like about the software is you need to activate the mobile app (even if it's running in the background) when you step away from your desktop if you want to receive messages. I would prefer it just go to both locations simultaneously.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Katie C.
Digital Services Director
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 21/08/2019

"Simple, Does the Job, Few Features, But Reliable"

Commentaires: The marketing company that I work for as several "older" souls who aren't too savvy with Project Management Chat Software quite yet. Having this tool as a way to keep in touch and ping teammates has been helpful.

Avantages: At first, I thought Trillian was just a sad AIM wannabe that the company I am working for wanted to relive the 90's with. As I got acclimated, I got used to the chat service. It's pretty simple to use, I enjoy the emojis, and having the historical chat messages archived has been a life saver.

Inconvénients: I am patiently waiting a gif search and embed feature. Sometimes words and emojis just don't do the trick, and you need to harness the Michael Scott saying "NO NO NOOOO" gif to get your point across. I do occasionally have some issues with cross-platform synching. (when I chat via my desktop, the message isnt viewable on my iPhone/iMac), and since I switch hit from device to device, this can be pretty inconvenient.

  • Provenance de l'utilisateur 
  • Publié le 21/08/2019
Stephanie H.
IT Specialist
Psychologie, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Great IM Platform"

Commentaires: Whenever I've contacted Trillian support, I've received fast responses and resolutions. The software is also fast and easy to use which means less training time for new hires.

Avantages: I like you can choose to have your different chats in 1 window or separate. I like you can set your own status to something customized. I love the search function - it's quick to find people. I also like there's a mobile app.

Inconvénients: When I sign into Trillian on my cell phone, my status resets to Online then I have to change it back to Away. I often keep my desktop up but need to walk away from my desk and use my mobile phone. I would like to have to option of your status showing in chat history. We put a lot of info in our status's. I would also like to see a few things merged such as Google calendar (so status's are updated automatically) and video conferencing.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Ellie C.
Office Manager
Services juridiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Awesome Program"

Commentaires: My overall experience is that it does exactly what we need it to do and that is to communicate within the firm.

Avantages: Once Yahoo Messenger was discontinued I had to find a program that worked similarly like it as this was what we used as a form of communication within our Law Firm. The layout was pretty much like messenger and it was easy to navigate. It is simple and easy to use. We like that we can attach photos, docs and notifications are on point. I receive them on my computer as well as on my phone.

Inconvénients: The only con that I can think of is the emoji's, I wish it had a bigger variety.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Gregg R.
Operations Director
Services à la personne et aux familles, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"A tried and True IM App that greatly facilitates communication in our organization."

Commentaires: Trillian has streamlined communication in our organization making it easy to reach out to people for quick questions or answers, pass phone calls , know people's status and presence, and just keep us all connected. We have built in messaging in our phone system but find Trillian a stand-out, stand-alone tool for intra office messaging.

Avantages: ease of set up and use under multiple IM protocols. Simple for users to work with. Great support from developer.

Inconvénients: The latest version for mac seems to take longer to get connected to its network than the older versions.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Thomas S.
owner
Rédaction et correction, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/01/2020

"Trillian"

Commentaires: 5 star program, chat with whoever and have fun.

Avantages: Here's a program that is unique. Trillian. When Yahoo Messenger went down and closed, someone told me about trillian and I downloaded to see what it would do. And I got to be honest, they should of made trillian over yahoo millions of years back because trillian is all in one best chat service around. I was impressed with the chat quality and the features of the program like emoticons, chatting, you can send pictures to your friends and family. I am so glad yahoo is gone because of spam bots and have never ran into that with trillian and im so glad to still be a member, and able to talk to my friends.

Inconvénients: download time was rough but that might of been my computer had lag alot. But other than that trillian is best chat app around to talk to friends and family

  • Provenance de l'utilisateur 
  • Publié le 21/01/2020
Sharena W.
Dir. Marketing Communications
Biens de consommation, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 25/07/2019

"Simple but Powerful"

Avantages: Once AOL became defunct, we switched to Trillian to communicate within our Corporation. The layout is easy to navigate, and has several customization options. Simple interface. I like the ability to attached documents and photos, and notifications are good.... meaning I rarely miss one. We don't use the feature, but it's possible to Add external account such as Facebook, and Google.

Inconvénients: On associate complains about not being able to position the tabs horizontally. There is no delete function for the individual user. You can't edit or modify an IM once it's been posted.

  • Provenance de l'utilisateur 
  • Publié le 25/07/2019
Michel L.
Owner
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Fantastic instant messenger"

Commentaires: Love the experience. support is an instant message away which is amazing. I have had issues resolved in less than 5 min which is a life saver when running a business.

Avantages: the screen shot option is a life saver. as well as the new instant messenger to sms feature. I was able to use my landline to send text messages. I work in a location that has no reception so this allows me to text customers/coworkers without having any reception.

Inconvénients: The android app. it is glitchy and laggy. it still does the job but could be much better.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Nicole T.
Administrative Assistant
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Must have!!"

Avantages: I love that my contact list can be docked to the right of my computer screen, this allows me to know at all times who is available, who has left for the day, or who can not be disturbed.
Another Pro is that I can make as many group chats as I need to this allows me to be able to talk to multiple people instead of have a bunch of different one off convos, also you can name your group chat which is amazing!!

Inconvénients: Trillian has not come out with a redacted feature yet but I am hopeful that will come out in the future.

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Dawn R.
Licensed Property Manager - Owner
Immobilier, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/09/2019

"Office Use"

Avantages: Ease in which to connect with team members. We are not all the same floor, making communication more difficult. Because we can connect via Trillian, we are able to keep up with our fast paced office and not skip a beat. Ability to review history is a must for our company!

Inconvénients: While it is a business app/program - bringing some fun into to help us get through the long days would be great! What that would be exactly? I'm not sure...

  • Provenance de l'utilisateur 
  • Publié le 01/09/2019
Hesham M.
Software Developer
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 14/08/2019

"Trillian is a great tool with a lot of potential"

Commentaires: So far I had a good experience using trillian, still trying to adapt from Slack which had more rich features.

Avantages: Love the group chat feature and the simplicity in creating channels.

Inconvénients: The multiple task manager tabs, and escaping characters in messages, as well as the auto copy on select feature.

  • Provenance de l'utilisateur 
  • Publié le 14/08/2019
Katie D.
Manager
Bijoux et produits de luxe, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Perfect for Staff Communication"

Commentaires: This product was instrumental in better communication between employees at our two locations. We were able to problem solve and track inventory much quicker by searching chat history.

Avantages: Loved the capability to search chat history - helped immensely with inventory and tracking our products

Inconvénients: Wish it had the option of not showing when you were mobile (maybe it did?) Emoticons seemed a bit outdated but those weren't necessary for effective work communication ;)

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Emma S.
Director of Clinic Operations
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Great for our uses, but could do with a few feature updates"

Commentaires: Our communication has improved, we were previously using walkie talkies, which while helpful, became distracting. Trillian is a more subtle way of communicating during clinic. Unfortunately, with this trillian is sometimes not noticed immediately by the user and so a way to distinguish urgency would be incredibly useful.

Avantages: Ability to communicate in the moment with our team, ability to set up different groups, customization of notification sound/location

Inconvénients: could do with a way to notify different levels of urgency in terms of sound and appearance

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Victoria V.
IT Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Great IM Software and Service"

Commentaires: I've been using Trillian for 12+ years. I used to use it as just an IM client for multiple chat services, but I've transitioned our company into using Trillian Business and I LOVE IT. It's easy to add/remove users, look at chat history, and send messages to certain groups or my whole company. It definitely makes doing business much easier!

Avantages: Easy to use, ability to message groups/entire company, chat history availability and search

Inconvénients: I cannot think of anything I don't like!

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019
Rich H.
President
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/01/2020

"Dependable and feature rich."

Commentaires: It was easy to set up a few questions I didn’t have your answer very fast by the courteous staff.

Avantages: Ease-of-use end it has all the features we needed our company.

Inconvénients: No cons I can think of. It does everything we need and more.

  • Provenance de l'utilisateur 
  • Publié le 13/01/2020
Mary M.
Agency Manager
Assurance, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 28/08/2019

"Great Product!"

Commentaires: It's great for even a smaller office and to be able to communicate with your coworkers while you have a customer right in front of you

Avantages: Ease of use, to be able to do group chats, No Ads!

Inconvénients: There is not much we don't like about this software

  • Provenance de l'utilisateur 
  • Publié le 28/08/2019