Avis clients sur Commusoft

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Avantages :

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Exquisite

Commentaires : Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Avantages :

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Inconvénients :

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Experience with commusoft

Commentaires : When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Avantages :

Customer data base, quick to find out what you have done at a property,

Inconvénients :

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Review from a plumbing company

Commentaires : Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Avantages :

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Inconvénients :

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Amazing

Commentaires : Brilliant, love it

Avantages :

Very easy to use, store all the info a business like ours could need, integrates with Xero and Stripe which save us lots of time, no need for any paperwork, could not live without it.

Inconvénients :

Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my computer though or if I'm doing something wrong but it has lots of buttons missing and only half a screen etc... the engineers complain about the app sometimes, the diary being on the complete wrong day, I have noticed its a lot better since it has been updated. It takes 4 clicks to print 1 invoice! You cant amend service sheets from the office, I understand why but its very annoying when they have done one mistake like not clicked rented. You cant see feedback on the diary when you hover over each job, you have to type in every job number into another tab as when you click view job from the diary you loose your dairy day so have to keep going clicking back to the diary, please let us see feedback from the diary when you hover over the event. This is one of my biggest hates about commusoft, when you open the side bar eg view diary event from the job page, if you want to close that side panel this comes up, and you have to click this to close it, really hate this. Are you sure you want to close side panel? Yes No, it would be so much better it you could just click off it like you can when you open a service cert, you can view it then click the main page and it just closes (emails do it as well, really annoying)

G Jassal Review

Commentaires : We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Avantages :

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Inconvénients :

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Great product, forever evolving and moving forward with our expectations

Commentaires : We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Avantages :

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Inconvénients :

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Upgarde your buisness

Commentaires : Commusoft has changed how my heating and plumbing business runs and stores information. It has allowed the business to take the next step. I have recommended commusoft to many people as it will help any size company, from a one-man band to a large company. Could not recommend it enough.

Avantages :

The diary service with keeping all information bout past jobs in one place.

Inconvénients :

I wish there was more accessible information available on the app or able to change information on the app better.

Great for dispatching jobs and invoicing.

Avantages :

We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease.

Inconvénients :

We would like the ability to view and edit the company setting and reports on the mobile/iPad app.

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

Commentaires : the best tool we have in the company is commusoft.
excellent support and system

Avantages :

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Inconvénients :

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

Excellent Customer Management Tool

Avantages :

Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.

Inconvénients :

I haven't worked with it long enough to come across anything I don't like about the software yet.

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Avantages :

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Inconvénients :

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

Brilliant Plumbing & Heating Software

Commentaires : We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Avantages :

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Inconvénients :

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Part of the team

Commentaires : Allows us to track engineers progress throughout the day, provide customers with professional estimates and allows them to be accepted online. The telephone support is very helpfully and a requirement for us but not available on the basic package.

Avantages :

Being able to look back over completed jobs, and see who attended what they did, how long it took. Sending estimates, test certificates, invoices direct from one system to have all in on place Storing photos before and after works have been completed for future records

Inconvénients :

Hard to get the required reports from the software, eg value of estimate won by which estimators

Invaluable in assisting with day to day tasks

Commentaires : Commusoft takes the stress and hard labour out of many office tasks, everything is in one place, making the day to day running of the office as smooth and pleasant as possible. I would highly recommend Commusoft.

Avantages :

simple and easy to use, have never experienced any issues and someone has always been the other end of the phone and or an email to assist with anything i have been unsure of.

Inconvénients :

I have no complaints, I look forward to discovering new features.

Software our Company couldn't be without

Commentaires : A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without!

Avantages :

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use. The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy. The fact that it can be linked to our accounting package has been an added bonus too!

Inconvénients :

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

Commusoft Review

Avantages :

-Easy to find new features -Always new updates and features being added -No jobs can get missed - has a way of catching everything

Inconvénients :

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service -Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Excellent Migration

Commentaires : CommuSoft allows us to keep track of all our jobs, both ongoing and completed. The history is always there to look back on to see how long we were at site previously, if required. This has been especially good for us when returning to carry out testing etc, which is only done annually or 5 yearly. Overall a good package to use.

Avantages :

The software is easy to find your way around, but should you need assistance, there is always help available.

Inconvénients :

There is nothing that comes to mind about the software that we don`t particularly like

managing your diary made easy

Commentaires : overall we are very happy with commusoft

Avantages :

quick diary communication between engineers

Inconvénients :

unable to un-accept quotes if customer changes their mind after accepted

Version 4 useability

Commentaires : The team are very quick at getting back to you if you have a question, and if you need anything tweaking on the software to suit your needs they are happy to look in to and adapt it if it's possible. Really excellent customer service.

Avantages :

Lots of good features to manage the business as a whole in one place - including linking the accounting software for workflow.

Inconvénients :

Some ways of doing things can be convoluted, and in version 4 they no longer manage staff holidays which previous versions did.

Huge help in making us more efficient. Customer support is fantastic

Avantages :

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout. We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software. The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Inconvénients :

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this. Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Recommending Commusoft

Commentaires : Quick response to support queries

Avantages :

Easy to use for office and field engineer.

Inconvénients :

Cost per user within the office is too high. Ability to change the headers is not straightforward, I cannot understand how you are not able to just upload a logo and enter text for your company address. Uploading just a logo will only allow the company telephone number to appear on the right of the invoice.

Highly recommend

Commentaires : Commusoft is our sole data storage for all our customers and for 10 engineers diaries. It is used Daily by 10 engineers and 4 admin staff. we would be lost without it.

Avantages :

Easy to use. Does everything we need it to do. Hardly scratched the surface for what it can offer us.

Inconvénients :

We have syncing problems where multiple users are accessing the same details somethime. Much easier to use on a PC or MAC.

Fantastic product and service to match

Commentaires : Great product and matched by it's exceptional level of customer services. It's helped streamline our business and created more time for us to process more orders.

Avantages :

Ease of use, robust, lots of automation and the ability to manage lots of jobs.

Inconvénients :

The booking system didn't work particularly well for us but we do use the software slightly differently to how others do so it's not really a fault.

Excellent software

Commentaires : Good

Avantages :

Very easy to use. Real time updates so the engineers can see what has been added to their jobs. Easy invoicing and sales records.

Inconvénients :

We changed from the older system to the newer version and it did take a bit of time to get familiar with the new functions.