Avis clients sur Commusoft

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Avantages :

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Exquisite

Commentaires : Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Avantages :

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Inconvénients :

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Shockingly Grateful

Commentaires : The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

Avantages :

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

Inconvénients :

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin

Experience with commusoft

Commentaires : When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Avantages :

Customer data base, quick to find out what you have done at a property,

Inconvénients :

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Fantastic Service Management Software

Commentaires : 10/10

Avantages :

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

Inconvénients :

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

Review from a plumbing company

Commentaires : Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Avantages :

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Inconvénients :

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Great product, forever evolving and moving forward with our expectations

Commentaires : We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Avantages :

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Inconvénients :

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Great product

Avantages :

Easy to use, simplifies processes, allows us to communicate well with the customer easily and keep them in the loop and for the engineer to keep us informed of the jobs quickly and efficiently.

Inconvénients :

Nothing - I have no issues - product is easy to use

Great for dispatching jobs and invoicing.

Avantages :

We are able to send job confirmation to the client and engineer simultaneously. Invoicing is quick and simple and can be linked to 3rd party accounting software with ease.

Inconvénients :

We would like the ability to view and edit the company setting and reports on the mobile/iPad app.

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

Commentaires : the best tool we have in the company is commusoft.
excellent support and system

Avantages :

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Inconvénients :

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

Commusoft review

Commentaires : We really like it. We couldn't be without it now.

Avantages :

We have been using Commusoft (paperless plan) for over 4 years now and we could not work without it I like the fact that it can easily scale with our business and the ongoing feature releases and development shows how much is reinvested into making it great, and they're all included!

Inconvénients :

Not a downside but feature updates are quite frequent and sometimes it's difficult to keep on top of the new releases..Set aside a couple of hours a month to review what's the new features are have and how they can improve yours and the customers experience. Like sharpening the saw really.

Could not live without it now.

Commentaires : After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already. Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company.

Avantages :

Ease of use Features Service reminders Job information is easy to find Saves a lot of man hours.

Inconvénients :

Maybe a simpler to use mobile app - also some sort of small safety check form when signing off jobs The system can be a bit slow from time to time but nothing serious.

G Jassal Review

Commentaires : We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with.
The system is incredibly easy to use and there is a great knowledge database for anything you need.

Avantages :

As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

Inconvénients :

We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

Brilliant Plumbing & Heating Software

Commentaires : We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Avantages :

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Inconvénients :

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

About Commusoft

Avantages :

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Inconvénients :

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

Great software improving all the time

Commentaires : reduce time in office, keeps business jobs and finances in order

Avantages :

i like the professionalism of the software and how you can tailor it to your needs on most aspects, the fact it takes saves me in the office lots of time doing emails and reminders keeping my business running smoothly

Inconvénients :

i find some of the certs are a wee bit overcomplicated at times and the software does take a while to navigate around at times however i would state i have never really had the time to get to know this system 100% of the facilities it can offer and i would think i only use it to 60% of its full capacity

Migration from V3 to V4

Commentaires : I've barely touched the surface with version 4, it is much more complex than version 3, though not in a bad way. I'm looking forward to creating full supplier and parts lists, to make things more straight forward for my engineers. Once you get the hang of it, it really does streamline your business. The support from the team at Commusoft is second to none. They are extremely friendly, knowledgeable and can work with very vague descriptions of issues from people like me, who isn't sure of the correct terminology for the software.
If you're wondering whether you're brave enough to take the leap to version 4, do it!

Avantages :

There are so many great new features. The widgets make things easy to find. The Company and Software settings are set out clearly and again, are easy to use. The Help section has advice for anything you may have an issue with. Its very transparent, I find it easy to navigate and I'm not a very tech savvy person.

Inconvénients :

I am disappointed that the ability to merge and change customer types has been taken away. However there are alternative routes to make this less of an issue.

Commusoft Review

Avantages :

-Easy to find new features -Always new updates and features being added -No jobs can get missed - has a way of catching everything

Inconvénients :

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service -Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

SR Hall ltd review of Commusoft

Commentaires : Absolute brilliant software and works well in our company.

Avantages :

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Inconvénients :

Set up was a bit tricky but support were brilliant.

Happy user

Commentaires : Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions. I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Avantages :

Once you get to grips with it, it is very simple to use The software has always been reliable The changeover from V3 to V4 run very smoothly Customer support are very quick and efficient

Inconvénients :

Invoices cannot be edited once sent Addresses cannot be edited

Helping grow

Commentaires : Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.

Avantages :

So simple to use, works all the time. No need to understand how the technology works, it works. Very cost effective. Gives, us at the back office so much clarity on job handling. our engineers find it simple and easy to use. Links with our accounting system with no input from us all the time every time.

Inconvénients :

Does not always work all the time in real time

Huge help in making us more efficient. Customer support is fantastic

Avantages :

The software has amazing functionality, once you have gone through the training and understand how to use everything.Team ran our training programme and clearly knew the software inside out. She helped us create workflows that were specific to our business, and was patient throughout. We particularly like the ease of use on the diary page, the scope of info you can record against a customer and job, and how easy it is for our engineers to use. It's also encouraging to see how often they are making improvements and adding new features to the software. The customer support we have received has been the best of any company we work with. Response times are fast, and they are very knowledgeable about the software

Inconvénients :

The Quickbooks Online integration is not seamless; we have encountered a few issues there with passing information across. Commusoft are looking into this. Some of the webinars in the training could do with being re-recorded. The service reminders one is great, but some of the others have echoes/ pass back and forth between people speaking etc.

Highly recommend

Commentaires : Commusoft is our sole data storage for all our customers and for 10 engineers diaries. It is used Daily by 10 engineers and 4 admin staff. we would be lost without it.

Avantages :

Easy to use. Does everything we need it to do. Hardly scratched the surface for what it can offer us.

Inconvénients :

We have syncing problems where multiple users are accessing the same details somethime. Much easier to use on a PC or MAC.

Commusoft

Avantages :

Commusoft has given our business a massive boost, our Engineers are organised and always know their schedule. They can record information and photo's to help our office team not only for invoicing but ordering parts and future works. The whole process from first phone call to invoices has been made so much simpler.

Inconvénients :

We are still finding ways that it can help

Efficenct software with fantastic training

Commentaires : Just helping me to be more organised with jobs, customers and engineers. There will be no more forgotten jobs not invoiced or time wasted making unnecesary trips to jobs without the correct information of what we're going to. Can't reiterate enough how much I enjoyed the training with the customer representative. She's a credit to your company.

Avantages :

This software is very user friendly after training and I believe this will really make a massive difference to our efficiency in getting through jobs correctly, efficienctly and with enough detail to help with future jobs down the line. The training I received from one of the customer's support was genuinely quite inspiring working alongside someone so efficient, helpful and knowledgeable in her own field and It's helped inspire me to be more on the ball in my own business. Having everything to do with the business at the touch of a button is going to be the biggest help this business has recieved in the decade we've been going. It's also a massive help it being so easy to link with sage.

Inconvénients :

There's nothing I don't like about this software, it's fantastic.