Avis clients sur Jive

Social network styled interaction.

Avantages :

Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Inconvénients :

The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Jive helps us stay connected!

Avantages :

We use Jive for our phone system and it sends after hour calls to my cell phone via email.

Inconvénients :

We are looking for a training for our front desk team to learn more about the features.

Overall a good product but could use better customer service.

Avantages :

The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Inconvénients :

When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Good product, and great customer service

Commentaires : There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Avantages :

3rd party company varieties to add-on, UI, and customer service

Inconvénients :

Search engine

Good tool for intranet site or internal wiki

Commentaires : Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Avantages :

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Inconvénients :

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Needs Tons of Governance

Commentaires : A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.

Avantages :

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Inconvénients :

This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Jive SIP

Avantages :

Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Inconvénients :

The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response. I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

A super wiki in a social media cloak.

Avantages :

When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Inconvénients :

At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Good value but could use work

Commentaires : We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal.

Avantages :

As far as call quality goes, it has been great. Very consistent. Have not had any issues with it. Pretty intuitive to use.

Inconvénients :

I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this. Sometimes, it will disconnect me from the queue. I wish I had quick and easy visibility as to when I'm connected or disconnected.

OK product let down by weak features & poor support

Commentaires : Poor account management, poor support.

Avantages :

Good search function. Well laid out structure. Excellent Office integration for file control

Inconvénients :

terrible support. Extracting data is hard/slow. Lack of development with no major features for years. SImple expected features not native such as polls. Very little third party add-in support

Great software

Commentaires : Good customer service

Avantages :

I can answers all the office phone calls anywhere and also can make phone call with the office phone number and I don't need to be in the office. I can text and sent and receive pictures.

Inconvénients :

I would love to see the patient picture and name.

Best VOIP Phone Service Ever!

Commentaires : My overall experience has been great. Everything works as expected and as it should. No complaints

Avantages :

No dropped calls, no cracked voices no issues with caller not hearing me but I can hear them. The customer service is awesome! They will log onto my computer to show me how to do something if I am having issues figuring something out. They are committed to helping me until a resolution is reached.

Inconvénients :

There is nothing that I don't like about this software. I have hardly had any issues but any issues o have had they have been able to resolve for me.

Doesn't work well with code standards and poor document preview

Commentaires : None, truly. It is one of the worst tools I have used in 20 years.

Avantages :

The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Inconvénients :

Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Jive - Work in Progress

Avantages :

Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Inconvénients :

It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Decent but needs newer, more exciting features

Avantages :

Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Inconvénients :

The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

Central place for everyone to find things

Commentaires : single sign-on is key

Avantages :

We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Inconvénients :

Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

We use jive for customer communities.

Commentaires : We have our communities on Jive. They are ok but I feel they could refine some features. We have a robust community and it manages it well.

Avantages :

Relatively easy to use. Good layout and easy to customize.

Inconvénients :

Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

Great For Connection With Other Co-Workers, But Has Its Faults

Commentaires : Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.

Avantages :

Social Collaboration

Inconvénients :

Managing Documents

Incredible, but a bit pricey as a solution

Commentaires : Incredible, we communicate better and I was able to now make my team's efficiency a lot better without having to manually route calls.

Avantages :

I am able to communicate and control our internal voip system masterfully.

Inconvénients :

It had a bit of a learning curve setting it up and is not user friendly when assigning user permissions

Vast but not intuitive

Avantages :

Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Inconvénients :

outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

Great, easy to use product

Commentaires : We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

Avantages :

Ease of use and customer service.

Inconvénients :

Nothing

good for collaboration

Avantages :

can connect and collaborate with my team and other teams easily and build central location to search for any knowledge base we need.

Inconvénients :

some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable

Jive Rewards needs attention

Avantages :

More developed than some of the other platforms.

Inconvénients :

Ridden with bugs and frequently it stops working.

Wonderful solution but can be expensive for a small business

Commentaires : Totally fine. Sales, support and maintenance are all fine.

Avantages :

It rarely goes down and saves a ton of time for our admin team not having to route calls manually.

Inconvénients :

It was a bit of a bear to set up but ended up working out just fine.

Jive has always been a wonderful experiences mainly with its easy UI

Commentaires : upgrade opportunity

Avantages :

-Business teams best friend -Graphs and UI looks great and easily adaptable - Lot of new features and ease of use

Inconvénients :

-Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use