Overall a good product but could use better customer service.

Publié le 28/12/2017
Utilisateur vérifié
Knowledge Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : GetApp
3/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

Inconvénients: When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

Good product, and great customer service

Publié le 09/12/2016
Cami K.
Owner
Mode et vêtements, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share content. Jive has been able to help our company share and live to stream our content that is easy enough for that lady that's been in our company for 35 years that refuses to upgrade her IE8 browser. It's simple where the image or spot that someone would assume where something would be. I highly recommend them. They do have their downfalls in their search, however. Previously powered by GSA, but since changing away from them it causes our biggest complaint within the company. If tags aren't used on the document or you don't know the exact title or phrasing you have a hard time finding ideal content.

Avantages: 3rd party company varieties to add-on, UI, and customer service

Inconvénients: Search engine

Good tool for intranet site or internal wiki

Publié le 15/12/2017
Utilisateur vérifié
Search Manager
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Avantages: Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

Inconvénients: There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

Social network styled interaction.

Publié le 04/07/2018
Abiola A.
Consumer Relations Analyst
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

Inconvénients: The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

Needs Tons of Governance

Publié le 27/11/2018
Utilisateur vérifié
Instructional Designer and Trainer
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
2 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: A lot of the issues with this system may be experienced with most intranet services of its kind, but it's important to keep in mind. If you're going to implement Jive, especially at a large enterprise, it's important to have strong governance rules from the start regarding versioning of content, and who is allowed to upload content and where. People in my organization frequently complain that it's hard to find what they are looking for.

Avantages: It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization

Inconvénients: This system quickly becomes a mess without proper governance. It's highly open-ended, which can be great, but in a large organization the system can quickly become loaded with content and it's hard to find what you need quickly, and to know if it's up-to-date. I find the alerts a bit clunky as well.

Jive SIP

Publié le 20/08/2018
Ryan C.
Network Engineer
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

Inconvénients: The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response. I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

A super wiki in a social media cloak.

Publié le 29/06/2018
Utilisateur vérifié
Solution Architect
Assurance, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: When I started using this I saw the fact that you could link anything to anything from a search function. e.g. Post a blog and in their link it to a page for from a page link to a discussion. Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

Inconvénients: At the time when I was using the default space/area setting was the social media one where I found having a document opening in the first-page work much better for most people.

Jive - Work in Progress

Publié le 27/06/2018
Bassem A.
Senior Associate
Génie mécanique ou industriel, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Jive offers our firm an easy and convenient means of communication, documentation, and support. The platform has a lot of different features for page setups.

Inconvénients: It does require a bit of a learning curve to put the website together. It does also require some thought on the creator's behalf as to how to provide easy access to the users.

Decent but needs newer, more exciting features

Publié le 20/11/2018
Julia B.
Communications
Produits alimentaires, 5 001-10 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
2 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Decent features and functionality and easy to use IF you know how to code. Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Inconvénients: The product leans too much on users' ability to code HTML/CSS. To make your intranet pages pop and look professional, it shouldn't require jumping through so many hoops. They should have more responsive widgets built into the platform because the front-end usually ends up being well organized but a bit one dimensional. Would be nice if it were set up similarly to Wordpress.

Central place for everyone to find things

Publié le 07/06/2017
Christine D.
physician
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: single sign-on is key

Avantages: We have a standard setup, but you can also add additional products on your home screen. This allows a single sign on for our primary portal, the community, e-mail, LMS, directory, etc.

Inconvénients: Resetting your password is a pain, mostly because of the number of steps you have to go through to get to the right screen. It's not intuitive, and if you're in any of your sub-programs, you have to remember to go all the way back to the top login level.

We use jive for customer communities.

Publié le 11/12/2016
Glen C.
Sr technical support Manager
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have our communities on Jive. They are ok but I feel they could refine some features. We have a robust community and it manages it well.

Avantages: Relatively easy to use. Good layout and easy to customize.

Inconvénients: Some features seem like they can be refined. If I'm reading posts it's hard to see which ones I've read.

Great For Connection With Other Co-Workers, But Has Its Faults

Publié le 05/10/2016
Quoc H.
Research Analyst
Logiciels, 10 001+ employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization. However, it has its faults. It is not great for managing documents, and I wish there was a way to force co-workers to subscribe to the space.

Avantages: Social Collaboration

Inconvénients: Managing Documents

Vast but not intuitive

Publié le 14/06/2018
Jason A.
Senior Trainer
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Many features. Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Inconvénients: outages are very inconvenient. New users have trouble finding things. I still don't know the difference between a space, a place and a group

Great, easy to use product

Publié le 01/02/2017
Ben R.
Manager
Hôpitaux et soins de santé, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

Avantages: Ease of use and customer service.

Inconvénients: Nothing

Jive has always been a wonderful experiences mainly with its easy UI

Publié le 02/11/2017
Jyostna S.
Project Lead
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: upgrade opportunity

Avantages: -Business teams best friend
-Graphs and UI looks great and easily adaptable
- Lot of new features and ease of use

Inconvénients: -Pretty less cons , some times getting the support (exact) took time, otherwise great product at handy use

Jive

Publié le 12/12/2018
Mohamed A.
L3 Support Engineer and Service Management
Télécommunications, 10 001+ employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : GetApp
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use, help in collaboration inside the organization, support a lot of integrations and can be used via android app.

Inconvénients: one place to share all the information, and get in touch easily with other teams and also get the support if you need by asking your org for someone who has a skill to help you.

Great use for an internal employee community

Publié le 16/05/2017
Lenore B.
Content Specialist
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Jive can be customized to just about any look and feel you want in order to engage your audience. I like the tagging and categorization features, as well as the rotating carousel widget to feature important spaces or content.

Inconvénients: It is rather easy for there to be too much content, and it's not always easy to find and update out-of-date content.

Jive is very helpful but sometimes you are kept on hold while the issue is being researched.

Publié le 13/06/2018
Ann R.
Office Manager/Registered Para Planner
Services financiers, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ability to change messages and have calls picked up on cell phones.

Avantages: Jive is very friendly to use and it is so easy to use. The customer representatives do a very good job.

Inconvénients: The ability to block robo call list should have more capacity to capture calls that you do not wish to receive.

Comprehensive excellence.

Publié le 03/10/2018
Denis W.
Owner
2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I am CEO (owner) of a creative solutions development and process management company. Our primary phone service is hand held. JIVE provides continuity in our professional communications providing consistent client communication 24 x 7.

Avantages: Quick and easy contract (service) purchase and install. Reasonable pricing cost. Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality. Any questions we have raised are answered professionally and quickly.

Inconvénients: It seems odd to have desktop phones after 100 percent service via individual hand held phones. JIVE, however, solves that issue.

Potential

Publié le 28/08/2017
Ben B.
Director of Sales and Marketing
Télécommunications, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Enabled use away from the office and made it easy to be able to call between staff members. Forwarding phones at click of a button

Inconvénients: Reporting features werent fantastic on call duration and to what numbers.. The remote phone feature worked great sometimes and not on others

Good tool

Publié le 10/05/2018
Krishna teja N.
Associate Production Engineer
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Best for documenting things
table and code highlighting
Formatting is good.
but lagging some features

Inconvénients: Things get carried if when we are not creating.
Support for text-based feature for modification and writing docs easily like .md

It has some functionalities that are good but in general I'm still struggling to adopt it

Publié le 10/08/2018
Juan N.
Consultant
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
3/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The file sharing and types of file you can upload is good, for example pdf files can be viewed directly in the page without downloading it, the control of groups and content it can be created per section and security for it is good.

Inconvénients: The mobile app is not friendly, comparing it with other major players there are lots of missing features, is not easy to use sometimes. I did not like it very much.

Doesn't work well with code standards and poor document preview

Publié le 07/05/2018
Utilisateur vérifié
Assistant Vice President/Instructional Designer
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
3 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: None, truly. It is one of the worst tools I have used in 20 years.

Avantages: The one thing Jive does well is offer very simple tools to folks who don't know how to use the internet. Simple tools for create a blog post, discussion, upload a document are offered through the UI, but that's where the Pros end.

Inconvénients: Simple upfront UI compromises most everything else. For example, adding a link to a page, even if you go to HTML and add the code to pop it in a new window, Jive strips it out. Styling on the backend vs front end is a mess. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. For all the standard web tech available and alternate tools that solve all these problems, Jive should be avoided.

Horrific Customer Support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Publié le 08/03/2019
Don C.
Partner
Gestion des investissements, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: On a scal of 1-10 a 1.

Avantages: Basic functionality is acceptable. Weekly digest a good feature if it works.

Inconvénients: Customer support horrendous!! You are forced to enter a support ticket , whereby some tech decides if they think your issue is critical or not then you hear back from a rep a week later and they offer to schedule an appointment to discuss your issue a week later.

Jive Rewards needs attention

Publié le 02/10/2018
Mark S.
Community Manager
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: More developed than some of the other platforms.

Inconvénients: Ridden with bugs and frequently it stops working.