Avis clients sur Gist

Gist is a powerhouse in the making

Avantages :

The fact that EDMs, transactional emails, support chat, bots and knowledgebase features are all in the one place, connected by automation triggers and workflows is very useful. The scope of personalisation you can achieve by combining all these elements on top of a single user database which includes user behaviour is powerful.

Inconvénients :

Some features a still underdeveloped such as the pop-ups, but I do see the Gist team making steady progress and am sure these items will be developed.

Streamlining Customer Communication and Marketing Efforts with Gist

Commentaires : Overall experience is good. The platform is feature rich and is hardly down

Avantages :

Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email. By using Gist's chat and email features, we are able to quickly respond to inquiries and questions from potential customers and provide them with the information they need to move further down the sales funnel.In addition to its communication features, we use Gist as a CRM to manage customer relationships. With Gist's contact management features, we can easily track customer interactions on our website and record important details such as their interest and preferences. This helps us better understand our customers and provide personalized service.Gist's email marketing platform is also a key tool for us. We use it to send out newsletters and other marketing materials to our customers and prospects. With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions.

Inconvénients :

The integration plugin on the website can slow down the website speed, as shown on Google PageSpeed Insights and GTMetrix. A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website.

+6 months I asked to have my billing information removed...

Commentaires : After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Avantages :

The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Inconvénients :

I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

Great set of features, replaces a handful of other services

Commentaires : I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too.

Avantages :

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured.

Inconvénients :

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. I'd also like to see some more backend integrations, like a Ruby gem for Rails applications.

A very promising Marketing Automation platform

Commentaires : If you are considering marketing automation, Gist will fit in well. It really streamlined my entire customer journey right from traffic stage to customer stage

Avantages :

Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability

Inconvénients :

No cons as such. They need more maturity and time to be comparable with Intercom

Get the Gist: one tool to rule them all

Commentaires : Very good, waiting for them to put some more finishing touches to WooCommerce integration. But already very useful and support is outstanding.

Avantages :

How it rolls multiple need to have tools into one: customer support, lead gen, lead nurture, marketing automation for both email and FB retargeting. Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

Inconvénients :

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link. They're working on it though. I also don't love the extent / clarity of documentation for the automation features. A lot of power under the hood but to use very complex automations you need to ask support to clarify how various triggers / conditions work. On the flip side support is great at doing this and will help you out almost immediately.

Gist is Awesome!

Commentaires : We've used the webchat feature to streamline our inbound marketing & answer customer-service queries. Been fantastic! We can't wait to dive in more to some of the other tools they offer.

Avantages :

Love the chat feature. Everything works well, notifications are reliable, works great!

Inconvénients :

Can't really say I dislike anything... Honestly they have so much more (than just chat) at our disposal that we need to implement! Haven't gotten around to it yet.

Great for daily support

Commentaires : Overall, our experience is a great one. Issues have always been solved quickly and effectively.

Avantages :

I love how easy it is to assign conversations to team members. It's easy to snooze conversations while waiting on a resolution, without forgetting about them.

Inconvénients :

I'd really love to also have a pending indefinitely feature, especially for cases when the resolution depends on other teams, so there's no ETA.

Great customer support tool with live chat & bots

Avantages :

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Finally, Gist’s own support team is spot on!

Inconvénients :

We would like to see more integrations, especially with BuddyBoss, Frill, SureMembers and SureCart.

#1 Alternative to Intercom

Commentaires : Great experience so far.

Avantages :

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch.

Inconvénients :

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution.

Best all in 1 Marketing Automation Solution Ever!

Commentaires : One of the best experience I ever had

Avantages :

I just love Gist's chatbot integrations with other applications. Seems like Gist has gone a long way from then. They now have tons of 3rd party integrations supporting them. Gist saves my time and money as now I do not have to own multiple applications and Gist solves half of my business pain points within 1 single platform.

Inconvénients :

You need to start building your email trust to grow your number of sends through time. The system will take multiple considerations such as bounce rate and opens to avoid spam. I believe if you are sending legit emails as a new client, you would do just fine. Understandable as Gist needs to keep their email deliverability clean on a global scale.

Gist- The Perfect Sofware for any Service Related busines

Commentaires : I am very happy with my Gist experience so far and rhey have been receptive to my ideas in the past with different features or how to streamline then to create a better user experience.

Avantages :

The chat box on Gist is by far my favorite Gist feature. Being able to talk with potential clients instantly via the Gist chat box i have on my sites makes communication far easier than endless email chains.

Inconvénients :

When gist first launched as Convert Fox they didn't have that many products or features, just mainly an email autoresponder. They have come a long way since then.

Replaces several other tools

Commentaires : I like the software and use it daily. It's no-nonsense approach has helped me to focus on leads.

Avantages :

I like the approach of integrating chat, email and other tools, geared towards lead generation. The software is easy to use, yet has enough options to customize.

Inconvénients :

Of course there are limitations if you opt to use a software that want to be a "one stop shop". Probably Zendesk, Zopim (now Zendesk Chat) and Mailchimp perform better on its own turf. However then you have to use something like zapier to integrate and that makes things complicated.

Really great all-in-one-tool

Commentaires : Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

Avantages :

Gist is a great tool that I use for live chat, email support, chat bot, knowledgebase, newsletters. It covers all my needs.

Inconvénients :

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

Great Customer Service

Commentaires : My overall experience with Gist is great! The service is what keeps me as their loyal customer.

Avantages :

Having the ability to have an email list to communicate to my audience, The ease of setting up with customer service. The community is awesome! It's a place to share learning. Having the ability to communicate to website visitors from through chat.

Inconvénients :

There's a learning curve. In the beginning, learning how to set up campaigns were difficult. The opt-in forms are not easy to customize for my brand.

Affordable price for Essential Marketing Tools

Avantages :

The focus they give to email marketing with a very popular concept. The Live Chat Bubble.

Inconvénients :

Slowly integrating with popular software platforms.

Happy with Gist

Commentaires : Managing support via email is untenable. Stuff gets lost. Wires get crossed. Aggregating support enables us to provide higher quality service to our customers. It also allows team members to add notes, so we can have a record of why any given decision was achieved.

Avantages :

Gist is similar to Intercom. It's a platform for managing your customer contacts and your communications with them. I like that, you can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels. We use Gist for managing support and for communicating with property owners. I've not once experienced an outage. It always performs quickly. There's an iOS app. User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side.

Inconvénients :

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support.

Gist is a powerful all-in-one platform for sales and service

Commentaires : Gist gives us a single product for so much - live customer support, Knowledge Base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application and our website, and more.

Avantages :

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.

Inconvénients :

For us, there is nothing to dislike. We cannot fault their product or their customer service.

Great Feature-Rich Software

Commentaires : Overall, Gist is great. There's a lot to learn to use it well.

Avantages :

There are a ton of great features. I really like how I'm able to integrate directly into my website.

Inconvénients :

It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software.

My new CRM

Commentaires : Excellent particularly their customer support.

Avantages :

Generous subscriber and email sending plans. Easy to use and has now replaced my last email marketing solution too over and above its CRM and customer support features. Excellent app.

Inconvénients :

They are a startup so some features I want are lacking but projected to come in future.

Feature rich CRM

Avantages :

Trial emails and customer support messenger with behavioral targeted emails and messages.

Inconvénients :

Occasional bugs, but they are usually fixed fast by customer support.

Gist: A very hardworking platform that listens to customers and constantly innovates and excels

Commentaires : Very good and they are always supportive via live chats.

Avantages :

Live chat (with integration to FB Messenger), Email marketing, Live tracking.

Inconvénients :

Steep learning curve especially workflow.

Great balance of features and simplicity

Commentaires : We got twice as many drip campaigns going.

Avantages :

So easy to set up and get Drip Campaigns working.

Inconvénients :

Lack of some Drip Email features such as BCC.

A powerful automation tool

Commentaires : Very happy with it, and all i see is updates!

Avantages :

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like: - email automation, - knowledge base, - bots, - site automation - Powerful automations based on visitor action, - broadcasts, drip campaigns, behavioral email marketing and way more. The email deliverability rates now are also pretty high, and is our go to tool for our main website. Get it, worth every dollar

Inconvénients :

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

All-in-one marketing and customer support tool

Avantages :

The Gist team created a feature-rich, thought-through and affordable tool for customer support, live chat and marketing automation. We mainly use the live chat, contacts/segmentation and email features. They also offer a Knowledgebase feature that we will soon implement. I love their speed of development and the brand-new user interface redesign.

Inconvénients :

So far it ticks all the boxes. Sometimes support replies within minutes, other times it might take a day or so. Could be more consistent.