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En savoir plus sur Detrack
Detrack est un logiciel de gestion des livraisons qui vous permet de suivre vos livraisons en temps réel.
Integrating into our WMS was also a fairly painless exercise by our external IT support team.
Collection is a secondary feature as compared to Delivery. Makes things confusing sometimes.
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Excellent software built by smart team who knows their customers well
Commentaires : I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!
Avantages :
Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.
Inconvénients :
Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.
Réponse de l'équipe de Detrack Systems
il y a 5 ans
Hey, Roland! Thank you much for your kind, encouraging words. We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times! From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate. Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
So far so good. but maybe not for long term use.
Commentaires : does the job well. driver got accustomed to the app feature very quickly.
Avantages :
Simple App & Manual (used to be). drivers are accustomed to the app feature very quickly, and i like the previous manual/ documentation. straight to the point, i can see whats available. but now the manual list is not easy to find.
Inconvénients :
- the customer service experience is bad. since detrack outsourced it, the response is slow and they do not know technical and acted like messengers only. "I'll check with the technical team" is a common answer, and long wait time makes it worse. but this problem is prevalent for a larger corporation. meaning it'll only get worse through time. - rising prices.
Réponse de l'équipe de Detrack Systems
il y a 4 mois
Thank you for taking the time to provide valuable feedback about Detrack. We apologize that your customer service experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us at https://www.detrack.com/get-in-touch-with-us/ to discuss your experience further.
about 3 months use
Commentaires : customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.
Avantages :
its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.
Inconvénients :
method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.
Réponse de l'équipe de Detrack Systems
il y a 6 mois
Thank you for taking the time to provide valuable feedback about our product. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves. Please contact us to discuss your experience further at https://www.detrack.com/get-in-touch-with-us/.
Detrack TMS Solution
Commentaires : It has simply been great for our current needs.
Avantages :
How seamlessly the solution integrated across various locations nationwide, spanning coast to coast, and with diverse service providers, while providing a clear view of activity, was remarkable.
Inconvénients :
It did not have routing integrated but it's my understanding, there are plans for this option to be added.
Réponse de l'équipe de Detrack Systems
il y a 8 mois
Thanks Calvin for the review! Yes, routing will be rolled out to all users soon. Appreciate your feedback and continued support for our product! Detrack team
Great for small business
Commentaires : Our company has had a positive experience with Detract for the last 2+ years. It has only further helped us as our business has expanded
Avantages :
We love having the ability to track multiple truck routes with live tracking, to be able to provide that to our clients and customers along with detailed, personalized PODs. The route planner is an excellent addition. I have had many interactions with customer support and I have seen a multitude of my suggestions for improvement implemented.
Inconvénients :
It can be a costly investment, but the use we get out of it compensates for it. I do wish it integrated with our clients logistics sites, as I know some of the competitors programs do.
Réponse de l'équipe de Detrack Systems
il y a 5 mois
Thank you for the great review, Carrie! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
Excellent for delivery
Commentaires : It's pretty good and meets our business needs well. We especially like the live tracking and tracing features.
Avantages :
live tracking and tracing. can cover delivery and collection.
Inconvénients :
In terms of reporting, we’d like to have more functionality. At the moment, we’re unable to find a suitable report that allows us to analyze when and which driver visited a particular address.
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thank you, Mike, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Great Product, easy to use and great price
Commentaires : Great service, they reply to any question very quickly.
Avantages :
Easy to use, very intuitive, extremely easy to train a new driver.
Inconvénients :
When you send a pre delivery text, the time that Detrack provides is soo far off. In some cases, we are 10 minutes away and Detrack has it at 3 hours. We then edit that text every time.
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thank you, Tony, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for assistance on the pre-delivery text at https://www.detrack.com/get-in-touch-with-us/.
Good for Tracking and Pod
Commentaires : Very good app for the customers and for transport companies who don't have multiple rate cards
Avantages :
Tracking Job Allocation Proof of Delivery
Inconvénients :
Invoicing Lack of Rate Cards No Zoning with post codes etc.
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thank you, Manoj, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Excellent support and very effective if you can integrate it with your CRM systems
Commentaires : Good. Effective and very useful. Good support.
Avantages :
We have integrated it partly with our CRM system so can load it directly. Its quick effective and efficient.
Inconvénients :
Need a full integration solution woth Odoo so we dont have to do the deliveries manually. Also the dashbpard can be a tadge clunky,
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thanks for leaving us a review Rhiannon. Good to hear you are finding efficiency gains with Detrack. You will be pleased to know that an integration with Odoo is in the works :)
Head of Innovation & Software Development
Avantages :
Support team & responsiveness One stop solution for delivery
Inconvénients :
NA - I don't see anything which i can mention on this
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thank you, Farhaan for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner.
EPOD function
Commentaires : Good product that helps our business look more professional.
Avantages :
Easy to use and implement basic functions.
Inconvénients :
Harder to setup clients being able to access ePOD.
Réponse de l'équipe de Detrack Systems
il y a 6 mois
Thank you for your review, Karen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
FANTASTIC SYSTEM
Commentaires : FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.
Avantages :
Centralised system with all the features needed to run a courier service company.
Inconvénients :
NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.
Réponse de l'équipe de Detrack Systems
il y a 5 mois
Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
Simple and useful
Avantages :
Simplicity for end users Functionality for managers Support API
Inconvénients :
Lack of full customization Routing does not accommodate heavy truck routes
Réponse de l'équipe de Detrack Systems
il y a 6 mois
Thank you for taking the time to give us a review, Paul. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at https://www.detrack.com/get-in-touch-with-us/ so we can rectify this issue.
CQ Building Supplies
Commentaires : Overall I'm quite happy with how Detrack works
Avantages :
Viewing of truck routes on screen & cuurent location
Inconvénients :
limited POD details would like UOM to be shown
Réponse de l'équipe de Detrack Systems
il y a 2 mois
Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
W3mov3 Logistics Reviews
Commentaires : An overall satisfactory experience. So far i'm still using it at a breeze ONLY to make it a perfect app with an manual entry on aside
Avantages :
The ease of uploading require jobs card and assignment to my drivers at a ease.
Inconvénients :
It doesn't shows a digital map in the app itself and the new feature of routing systems doesn't seems to be working very well too.
Réponse de l'équipe de Detrack Systems
il y a 5 mois
Thank you for your review, Zexon. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
fantanstic
Commentaires : Overall i am very happy. Unabel to track how long driver take a stop at one delivery.
Avantages :
Its amazing software. Tracking and inputing is very easy
Inconvénients :
Unabel to track how long driver take a stop at one delivery.
Réponse de l'équipe de Detrack Systems
il y a 3 mois
Thank you so much, Sinit, for your five-star review. We are delighted that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
Detrack Delivery App
Commentaires : had some issues to start, but all resolved
Avantages :
Simple, intuitive, easy to use... but with great features
Inconvénients :
Would love to be able to integrate my customer pricing
Réponse de l'équipe de Detrack Systems
il y a 5 mois
Hi Brad, thank you for your review. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Review of Detrack
Avantages :
It’s makes assigning deliveries to drivers very easy.
Inconvénients :
Sometimes the address doesn’t appear on the map.
Réponse de l'équipe de Detrack Systems
il y a 6 mois
Thank you for your review, Jozef. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Very handy tool for our battery collection service
Commentaires : Very satisfied with the software and level of support. Allows me to schedule customer pickup requests and for my contractor to then schedule these with their drivers. The customer & I are then notified when the pickup is scheduled for and then receive a POD when it has been performed. Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.
Avantages :
Our application of detrack is probably a little left field but we find it invaluable for running our battery collection service. Very easy to setup and use. Provides a great customer experience with notifications as to when we are going to perform their collection and deliver a replacement battery container and send them a POD once the job has been done. Based on the bar coded serial numbers on our containers I can track which customer site a containers has come from if there are any issues.
Inconvénients :
Completed jobs are marked on the Calendar as green however jobs that have been scheduled (assigned a driver & date) and those that haven't are both shown as blue, so I cannot distinguish between them.
Réponse de l'équipe de Detrack Systems
il y a 3 ans
Hey David, Thank you so much for your encouraging words. As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to set up and use. We're also pleased to hear that Detrack is invaluable for running your battery collection service. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, David.
Excellent Delivery Management System
Commentaires : I have been using Detrack for the management of deliveries for my Florist business for many years now. It has really helped to improve the delivery part of my service. By using Detrack we have a much more efficient system with excellent record keeping. I am now starting to work with Detracks companion software Elasticroute for route planning, particularly at busy peak periods. Both systems work seamlessly together and have provided me with a very good overall experience. When I do need any help with setup or queries, I have found Detrack support to be excellent every time. Overall Detrack is an excellent product.
Avantages :
Very easy to use by administration and drivers, helps to keep our deliveries organized with real-time delivery information. Has excellent data import and job search capabilities.
Inconvénients :
None - all aspects of the software works very well.
Réponse de l'équipe de Detrack Systems
il y a 3 ans
Thank you Anne for your great feedback! It makes our day to know that Detrack is achieving the goal of helping SMEs like yours achieve a high level of efficiency in handling your last mile deliveries especially during Florists' peak seasons. We look forward to providing you with continued timely support.
Alternatives envisagées précédemment :
Detrack best despatch software, Proof of delivery with sign on glass.
Avantages :
We have multiple warehouses, our own and third party deliveries, with remote admin and with Detrack we know where our goods are, who is delivering them, and then finally proof of delivery tightly controlled and stored. Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times. Controls the drivers, we can even see their phone battery level, and call them to tell them to charge their battery!
Inconvénients :
There is nothing that we do not like about detrack.
Réponse de l'équipe de Detrack Systems
il y a 3 ans
Hey Gavin! Thank you so much for your encouraging words. As Detrack is designed to provide full visibility for your entire last mile delivery process, we are delighted to hear that you are now able to know where your goods are and who is delivering them. We're also glad to hear that you're enjoying the ability to view your drivers' phone battery level as well. You can also be rest assured that the E-PODs generated on Detrack which contains all the vital delivery information will always be securely stored, and more importantly, conveniently retrievable at any time. Thank you once again for the positive review, Gavin!
Perfect to track Hand delivered Legal Documents
Commentaires : Overall it meets our needs.
Avantages :
That it GPS tracks where the package was left and who it was handed to.
Inconvénients :
The format is frequently changing and the screen does not always update in real-time when more than one user are using it from multiple computers or phones. There is a delay that often requires closing out the site or app and refreshing.
Réponse de l'équipe de Detrack Systems
il y a 6 mois
Thank you, Stacy, for posting your positive review. At Detrack, we value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Solid platform
Commentaires : Great product. Rarely do we ever have issues with use or functionality. Good price. Prompt support.
Avantages :
Detrack solved our needs, and did so easily with prompt support to get us there.
Inconvénients :
Due to privacy (which I understand), we can't internally close out someone else's delivery without losing the photos taking of the product before it left the shop.
Réponse de l'équipe de Detrack Systems
il y a 3 ans
Hey Noreen, Thank you so much for your positive review. We are glad to hear that Detrack solved your needs, and our support team has assisted you promptly. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the kind review, Noreen.
Bakery delivery solution
Commentaires : So far the service has been really good, and any help required is provided within hours,
Avantages :
Ability to generate simple run sheets, and the interoperability with Elastic Route to plan runs for drivers.
Inconvénients :
Ideally, Detrack would have it's own integrated mapping software for route planning. Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.
Réponse de l'équipe de Detrack Systems
il y a 3 ans
Hey Simon, Thank you so much for your kind review. As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution's interoperability with ElasticRoute allows you to easily plan runs for your drivers. And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into. Thank you once again for the positive review, Simon.
great product
Avantages :
helps keep track or deliveries and also tracking location features and stores signatures for any dispute if needed
Inconvénients :
currently haven't found anything that i dislike about this software
Réponse de l'équipe de Detrack Systems
il y a 4 ans
Hello John, Thank you so much for your kind review! We're so glad that you think Detrack's a great product. We're also really pleased to hear that Detrack is able to help you keep track of your deliveries, and our electronic proof of deliveries (including recipient's signatures) will be really helpful during any potential disputes. Your kind words are extremely encouraging. And as we're constantly looking to make improvements, please feel free to share future feedback or suggestions at support@detrack.com Thank you once again for the positive review, John!