Avis clients sur Exclaimer

En savoir plus sur Exclaimer

Service primé pour concevoir et ajouter des signatures professionnelles à tous les e-mails envoyés via Microsoft 365, Microsoft Exchange et Google Workspace.

En savoir plus sur Exclaimer

Avantages :

Easey to implement and integrate with O365. Very good manulas and support.

Inconvénients :

Exclaimer is linked to the email provider so if the provider is having problems, then Exclaimer will have problems. This is expected but worth mentioning.

Exclaimer - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,5
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,5/10

Exclaimer a reçu une note globale de 4,6 étoiles sur 5 d'après 437 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (437)

Trish
Trish
Documentation Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Allowed us to create a cohesive but unique for each of our brands.

5,0 l’année dernière

Commentaires : Overall, I really love the product - our Marketing Team also loves because they can make banner announcements without sending a lot of instructions and requirements to the team.

Avantages :

The most impactful feature has been the ability to standardize signatures. We were definitely all over the place with signatures. No matter how hard we tried to get everyone on the same page internally, there were always rogue signatures, logos, etc.

Inconvénients :

The only think I wish was different is the way we purchased - we didn't get enough licenses so we have to turn on signatures individually. We are in the process of getting all of our records completed so we can get everyone on board when we renew.

Richard
Group Marketing Manager (R.-U.)
Transport routier/ferroviaire, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Essential for managing your company signatures

5,0 il y a 3 semaines Nouveau

Commentaires : The way you can segment the signatures across different departments/companies within the group is fantastic. Once you understand how it allocates each signature its so simple. You need to ensure your 365 data on your employees is all filled in correctly, but once this is done the whole segmentation is great. We have 3 companies within our group each with different departments & I can have a different signature with everyone if I wish.

Avantages :

The fact it allocates the signatures to your mobile devices too. Even if you are using Apple Mail rather than the outlook app the results are still fantastic. I also love the fact that the "Client Side" set-up allows you to see the signature on your computer when creating the outgoing email. This was a must for my MD and exclaimer delivered.

Inconvénients :

The sync of any changes to your signature on desktop email can take a while to happen (upto 30mins or so) which can be a little frustrating, however its almost immediate on mobile devices.

Dennis
System Admin (Pays-Bas)
Recherche, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product that has more potential.

3,0 il y a 2 mois Nouveau

Avantages :

The ease of creating and managing signatures in the online portal.

Inconvénients :

Missing functionality compared to the on-prem.

Tiago
Head of Systems & Cybersecurity (Portugal)
Services juridiques, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Very Helpful tool to a big problem.

5,0 il y a 3 mois

Commentaires : We work with exclaimer for 3 years now and we don't have any complains. Extremely easy to implement and manage. The tech support available is one of the best on cloud products that we subscribe.

Avantages :

- Easy to manage. - Easy to implement. - Addin available for signature display in Outlook. - Value for the organization. - Tech support is awesome.

Inconvénients :

- It can be pricy with organizations with thousands of users.

Neil
Senior IT Analyst (R.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great Product and would really recommend.

5,0 il y a 3 semaines Nouveau

Commentaires : Absolutely brilliant piece of software we had an issue where we once upon a time we rebranded and renames and we had so many different variations of signatures, some even using old ones that we no longer use. Trying to force users to have the same and sending out a template can be an impossible and exclaimer solved this by giving the control centrally to administrators and not the users and thus creating uniformity in our signatures and branding.

Avantages :

So easy to use and deploy. Completely integrated with Outlook and Azure with just a few clicks.Easy design software and the training that was provided was intuitive and perfect.Support couldn't be better with straight answers and quick responses.You can even create signatures and set a date of when to stop and start using them meaning we can create seasonal banners.You can use Groups to have signatures target the department and have department specific banners.In our case we are private healthcare and can have banners for the imaging department only for example which can display offers for imaging services, and then something else for other departments.

Inconvénients :

The only cons i have are not being able to change the frequency of the auto sync with Azure/O365 as this only happens once a day and I am regularly having to manually do so every time I make changes in AD for the signatures. Another one is that we have users who also have an NHS account but as we do not own this domain, we cannot add signatures to these. However, I do understand about this and why it is not possible but I'm wondering could there not be a way to have it apply on the outlook side before it is sent.

Benjamin
Benjamin
Network Security Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It just works

5,0 il y a 3 ans

Commentaires : We had been using the on premise Exclaimer products when we self-hosted exchange. Then we migrated to office365 and needed to continue using something to manage our signatures. Discovered that Exclaimer had their cloud software. It was a snap to setup and has worked for us since we migrated.

Avantages :

The web interface is easy to use and intuitive. It admittedly took a bit to figure out the web interface having come from the desktop apps, but now making new signatures and applying them is a breeze!

Inconvénients :

Syncing changes from Office 365 only occurs once a day so when someone wants a change to their signature (e.g. Title Change or Custom Attribute - we use those for certifications and educational credentials) updated immediately you have to manually sync.

James
Director (R.-U.)
Réseaux informatiques, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Slick easy signature management

5,0 il y a 3 semaines Nouveau

Commentaires : We now have a consistent look and feel across our corporate email, with branding and customisation with personal details all managed transparently. It's simple to create new signatures, and will save a lot of time at Christmas if we decide to add a seasonal message to our email footers. Plus everyone's will look the same!

Avantages :

Clean crisp signatures are just a click away. Personal information like email addresses and mobile numbers can be pulled transparently from Azure active directory, making highly professional yet personalised signatures extremely simple to create. Setting up multiple signatures and then switching them on and off centrally removes any requirement for users to have to manage their own email branding. We like the software so much we are in the process of becoming an Exclaimer partner.

Inconvénients :

There's little to dislike really. I think the only thing I found slightly difficult was image management within the signature and in the end, I wound up resizing and creating aggregated images externally to Exclaimer before uploading. Most likely this was my unfamiliarity with the product at the time, but it worked.

Francescoq
Project MAnager (Italie)
Design, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to implement for o365

4,0 le mois dernier Nouveau

Commentaires : The software allows a centralized control of emails and a very useful simplicity of use for those who have to manage large groups of signatures and always align the graphics of all

Avantages :

simple to use and easy to set up, no need for second-level knowledge

Inconvénients :

The only flaw though maybe not directly caused by your software is how different browsers edit various fields, especially workspace and the 'outlook' environment of microsoft

Rowland
ICT Administrator (R.-U.)
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Exclaimer works!!!!

5,0 le mois dernier Nouveau

Commentaires : I would recommend this product to anyone.

Avantages :

It does what it says it does and does it easily. what more could you want?

Inconvénients :

The new interface is not to my liking. The staff seem to find it difficult to understand that the email signature does not appear as they write the email. Instead it appears as the email leaves the building. Tis presents a training problem or proves my staff are stupid.

Utilisateur vérifié
Systems & Digital Marketing Administrator (R.-U.)
Utilisateur LinkedIn vérifié
Construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great piece of software

4,0 il y a 2 mois Nouveau

Commentaires : Customer service have been great, and the product allows us to have a simple way to update signatures.

Avantages :

It was so simple to integrate our Active Directory fields with the signatures, it kept things simple. I also very like the server-side signatures, when you're used to not seeing your signature but know it's attached, I find it very useful.

Inconvénients :

The way signatures are created/amended could be improved, have grid layout rather than boxed layout.

Michael
President (É.-U.)
Édition, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Does the job, but lacks features and setup is intricate

4,0 l’année dernière

Commentaires : It has been OK. Aside from the signature HTML editor limitations mentioned above, the service does what it is supposed to do with G Suite. It's a clever hack they're doing to add signatures to outgoing messages through G Suite without actually channeling mail through the Exclaimer Cloud SMTP servers. G Suite checks in with Exclaimer Cloud on every message sent (regardless of sending client - web, mobile, or desktop), and if appropriate, it tacks the signature on to the message. Then, the modified message with signature goes out via G Suite's SMTP servers, so there's little danger of spam issues. By and large, I'd say this is a clever product that does its job well, and with more enhancements to the admin tools, it could be a five-star product. It just needs time to mature.

Avantages :

This product does exactly what it is supposed to do - once it is set up. The initial setup of the service for G Suite is *very* intricate. You must follow every last detail exactly in order for the system to work properly. However, that being said, their instructions are perfect. While lengthy and technical, as long as you follow their instructions to the letter, the service will work and it will work well. After initial setup of the G Suite integration, using it is a breeze.

Inconvénients :

There are different flavors of their products depending on your mail server setup. We use G Suite, and their signature builder for G Suite is very limited. Yes, it is functional. It's not bug-laden or broken in any way, it's just limited. You do not have access over the source code for what you build as a signature. You're forced to use their visual signature editor. For novices, that's probably fine. But if you know basic HTML and you're just looking for a simple table or block of text as a signature, their visual signature builder creates bloated, unnecessary code that isn't always compatible with every email client that receives it. This bloated code means that signatures might display differently if someone views your email signature in a different email client. If I had direct control over the HTML of my email signatures, I could minimize the bloat and strip it down for maximum compatibility. The G Suite version of their product, as of July 2021, does not allow you to so this. That is one of my few criticisms of the product.

Nick
Director (Australie)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

exclaimer makes email signatures a breeze

4,0 l’année dernière

Commentaires : Overall great system. I came from another provider, but happy I switched across. Not perfect, but they can easily get there.

Avantages :

Easy to set up, and manage with different groups etc. Can customise signature templates and have multiple depending on people group or any campaigns that are being run.

Inconvénients :

The customisation of signatures needs a little work. It can be fiddly, and what you see is not always what you get on the other end

Guy
IT Manager (R.-U.)
Enseignement supérieur, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Auto organisational signatures, bye bye messy signatures

5,0 il y a 3 ans

Commentaires : Overall, we are very happy with Exclaimer Cloud.

Avantages :

The Exclaimer software was very straight forward to integrate with our Office 365 system. If you have not used Office 365 connectors before don’t worry. Exclaimer provide comprehensive but easy to follow instructions. Using the Exclaimer editor is fairly straight forward, once you get the hang of the template editor you realise how powerful email signatures can be.

Inconvénients :

We did have a couple of teething issues but I think this was more part of the learning curve rather than a problem with the software. Also, when we have new members of staff the auto sync runs every evening. The manual sync is a bit slow.

Jeff
Jeff
Operations Manager (É.-U.)
Utilisateur LinkedIn vérifié
Immobilier commercial, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Gets the job done for a decent price

4,0 il y a 2 ans

Commentaires : Overall, for the price and simplicity, I would recommend Exclaimer Cloud. It functions well on the user end. Is very simple to train for end users. A bit frustrating and complicated to manage, but nothing that any operations or IT team couldn't handle.

Avantages :

Reliable service, haven't had any down time. Competitive pricing structure Broad capability for rules with the signatures

Inconvénients :

The interface can be frustrating to use. Changes sometimes do not save or windows close randomly. Can become very frustrating while designing complicated signature with a lot of rendering rules. The user database updates when a user is added, but not when one is deactivated. This can get frustrating if you forget to reduce your license count. Some of the rules do not apply as you would expect - it can take some time to get used to, but isn't overwhelmingly difficult. Can cause mail routing issues with Barracuda or other email threat management software. Not impossible task to work around, but many of our emails were flagged early on in our implementation.

Kofi
Head of IT (R.-U.)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple to use and good customer support

4,0 il y a 2 ans

Commentaires : The support desk has proven to be very helpful and on a few occasions have gone above and beyond to resolve issues we have had and this has been greatly appreciated. Renewals are simple and painless, the product does what it is supposed to and does not create more problems than it solves.

Avantages :

This turned out to be the simplest solution to our long debate on what our corporate signature should be and the fact that staff had a tendency to change what we had manually set for them, not to mention how labour intensive it was to manage the signatures for 50+ people. It has proven to be very simple to copy a created signature and customise it for particular departments or users or to celebrate certain company events, the tie-in to our M365 and AD makes it very easy to update job titles etc.

Inconvénients :

My biggest issue was just a small one in that we have used the service for so long that the signature designer application evolved to version 2 and all of our templates were on version 1 so limited in how much we can edit them. Other than that it has worked very well for us for the years we have used it and I haven't seen anything else priced competitively enough and with enough features to tempt us away from it.

Douglas
Design Manager (R.-U.)
Impression, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Your Team Will Love You!

5,0 il y a 2 mois

Commentaires : Probably the best thing you will invest in for marketing. Makes the whole business look as professional as it is across the board with flexibility and ease.

Avantages :

Exclaimer makes everyone's life simpler. Perfect for small teams with a specific focus and large businesses alike. Simple management and no software to install. Simply connect it to your servers and manage your marketing and branding without worrying about [SENSITIVE CONTENT] in accounts using comic sans! Great campaign management and the ability to schedule by date and time is a godsend. Easy design updates - have specific signatures for each team or individual with granular control. Lower internal server load through light-designed internal signatures.

Inconvénients :

As a non-technical team it was a bit hit and miss rolling out the signatures for the first time but support was awesome and some tinkering by IT did the trick - no downtime and no errors for over a year - so far. Simply had to do one walk-around and delete all email signatures from the local computers. Some users with email signatures as templates (for accounts and terms and conditions etc.) could keep them and keep working the same way so minimal onboarding is required.

Greg
Systems Support Specialist (É.-U.)
Design, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very flexible software w/ great support.

5,0 il y a 3 ans

Commentaires : Exclaimer was in place when I arrived at the company, but was not being used at all locations. I was able to learn the interface and get signatures flowing at the remaining 2 locations without much of a problem. Two years after that it was migrated to our Office 365 presence and has been running well ever since.

Avantages :

My highest appreciation of this software came when it was time to take it off premise and move it to O365. Nearly every feature transferred and the Exclaimer Support Team transferred a majority of our templates and settings for us to get the project moving. All that was left to do was make some minor adjustments. The support behind the software is a big deal when you are a two-man crew trying to support a medium-sized company as we are.

Inconvénients :

The on-premise version could get a little confusing at times, especially when trying to arrange graphics and configure font appearances. Most of those components have been simplified in the O365 version though. Arranging and re-arranging the setup of the templates has become much easier now.

Yahia
Head of communication and IT (Égypte)
Services juridiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Thanks Exclamer

5,0 il y a 2 mois

Avantages :

Many templates and easy of use the system

Inconvénients :

Internal and external signature at the same time

Tal
System Administrator (É.-U.)
Informatique et sécurité réseau, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Easy to use signature management platform

5,0 il y a 3 mois

Commentaires : Time.
No need to spend time to onboard new employees, show them how to use signatures or make them yourself. We have it across all platforms so it shows up when messaging from phones as well.

Avantages :

Ease of use and implementation. We have set it up for a client of ours that was constantly having issues with employees not using signatures or not using the proper signature. Since implementation, they loved the product and most of the employees don't know it exists, they just think their signature magically shows up in their Outlook.

Inconvénients :

Took a few tries to get everything set up properly and we also had an email outage that happened because of the M365 connector. But support was pretty fast and helped us get through it.

MIchael
Chief TECHNOLOGY Officer (CTO) (É.-U.)
Gestion de l'enseignement, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

The Remote workforce and your company's email branding

5,0 il y a 7 mois

Commentaires : It has met our schools vision of unifying our communications .

Avantages :

it integrates, is easy, reliable and deploys instantly. We can modify to meet changing environment like when our school accomplished Accreditation. Adding the log and making a hot link was a snap.

Inconvénients :

NA. We have yet to find a limitation that has caused us grief, concern or in need of support.

Peter
Peter
Managing Partner (R.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Exclaimer the SME must have signature software

5,0 l’année dernière

Commentaires : First class!

Avantages :

The software is easy to implement. The customer journey is a WOW every time help is required. For an SME trying to compete with larger organisations the signature conveys a professional company is communicating with you 'from the get go'. Awesome brand awareness and information share capability is built in.

Inconvénients :

Would be good if it could drive lead generation using AI moving forwards.

Jake
Information Technology Technical Support Officer (Australie)
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Exclaimer Cloud for Office 365

5,0 il y a 2 ans

Commentaires : Overall I have been very impresses with Exclaimer and there products. They really are simple, reliable and easy to develop, they are just a little restricting.

Avantages :

Exclaimer Cloud for Office 365 has been extremely easy to deploy and configure. Everything is so well laid out making it easy to know what to do and how to do it. Exclaimer have brilliant online documentation making answering any questions you may have simple and fast, and best of all it just works.

Inconvénients :

The product is very limited and locked in. The product has been designed to work in 1 way and 1 way only. If you are looking for support to go beyond what the product can do with the online documentation and the out of the box wizard you will hit a brick wall. The Exclaimer desktop client is a poor experience as well. You are required to sign into it and then if the user changes there password you need to sign into it again. This can be automated a little with Microsoft Seamless SSO but you still have to go though the GUI and from a user perspective this is a poor experience and anther thing to do that they do not understand why.

Reid
IT Manager (É.-U.)
Construction, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Signatures in the cloud

4,0 il y a 2 ans

Commentaires : There are no longer any inconsistencies with our signatures. I don't get calls of so and so's email signatures have a line out of place or the logo is missing. I no longer have the entire staff wasting time reporting these issues or trying to fix or create their own signature. The product saves a ton of time and makes everyone a lot more productive. Good value for the cost, but if the pricing was jsut a tad lower the benifit would be tremendous.

Avantages :

I like that I can rest assured, if there is an entry uploaded to the database, the signature will be applied. it is always uniform on all devices from desktops to cell phones and everything in-between. The setup and deployment was super easy, and the support was great throughout the onboarding process.

Inconvénients :

in my case it was a little more difficult because the company insisted that we not use one of the many templated signature blocks included in the software. I found it difficult to use the template designer, it was just not intuitive enough, for a non design person to be able to use effectively. Support however did provide a solution and made the adjustments that I could not do myself.

Jared
Director, Brand Design (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Exclaimer Cloud is Great for SMB and Startups

4,0 il y a 5 mois

Avantages :

The first thing about the software that I was most drawn to was the price, which was on par with comparable signature tools. What ultimately sold it was their willingness to sign a BAA with us due to our work with patient data. We are simultaneously working to build an organization that complies with all of the US's regulations on healthcare data and almost no signature tools out there were willing or even sure what that involves. Additionally, the product just works. In the past, I've used other tools that were sold to me and my companies as amazing applications, but they never executed well. Exclaimer has worked for us since we were able to get everything operational on our end. Their support staff is amazing and incredibly helpful in troubleshooting all the various problems we ran into while integrating our Google Workspace.

Inconvénients :

The user interface tends to have some glitches here and there. Sometimes elements will not update when styles and text are changed in the signature editor. Usually this requires a refresh of the application and repeating some of that work. Other times, it will not save the changes after working on a signature and the edits will revert when returning to the signature selection screen. All of these leave improvements to be desired, but don't impact the overall effectiveness of the application in deploying and triaging signatures at scale.

Allan
IT Coordinator / Purchasing Manager (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Exclaimer cloud simplifies standardizing signatures

5,0 il y a 3 ans

Commentaires : So far we have had no issues or complaints about the Exclaimer Cloud package. Even with the time it took for us to move data between attributes it was still far less than if we had to go in and configure each individual signature manually.

Avantages :

The package easily integrated into our Office 365 environment and was up and running in a matter of 15 mins. We spent more time designing our signature than it took to configure the product, that was mainly because we were deciding how different attributes would be used and where their placement should be.

Inconvénients :

The only thing that we were disappointed in would be the attributes that we had to choose from. Prior to deploying the software we had gone through our Active Directory to see which fields/attributes we wanted to use. After configuring the program we found out that not all attributes could be synchronized between AD and Exclaimer. We had to then find attributes that could be used and transfer the data from the current attribute(s) and copy them into the new one(s) for all of our staff. That took some time to do.