Avis clients sur hellotax

professional tax compliance across EU

Avantages :

I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5

Inconvénients :

sometimes breaks down for few hours, but not more often then once per month

Great software for VAT compliance

Commentaires : Excellent experience.

Avantages :

- easy to use - automates VAT calculations - lets me know when I need a new VAT number

Inconvénients :

- nothing, customer support was very helpful with every issue.

Switching to hellotax was the right desicion

Commentaires : Very good.
UI is easy enough to use, support is answering questions quickly.

Avantages :

Quick and easy communication with real people, no chatbots. The entire workflow is much easier than with our previous tax partner.

Inconvénients :

Some of the error messages on hellotax are crytic and we had no idea what was wrong with uploaded data. Had to contact support.

RUN AWAY and find another VAT service!

Commentaires : Frustrating! Every day I get a different reason from a different staff person with an excuse for not filing my VAT.

Avantages :

I so regret that I signed up with Hello Tax. It's been more than a month and they have yet to do anything. I get contradictory emails from their staff- one tells me they're all set with access to the VAT Gateway and then another email comes telling me they have no access. i no longer believe anything they tell me. Clearly they do not communicate with each other.

Inconvénients :

They are completely incompetent and their staff doesn't have a clue. Their email is a general "support" email so you never know if your message will reach the person who you are working with.

I have been working with hellotax

Avantages :

I have been working with hellotax for over 2 years. Whenever I have any issues, I always receive very quick responses and my problems are resolved in a short time. If you are looking for full integration with Amazon and compliance with European tax obligations, I definitely recommend them. I am very satisfied.

Inconvénients :

Honestly, there are no negative aspects. I have been working with them for over 2 years. Whether it’s their systems or their employees, I have not experienced any problems.

HELLOTAX feedback

Commentaires : Their team acts promptly and is always ready to help with any tax problem. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. The professionalism they show in all aspects of their work is evident, making HelloTax the ideal partner for anyone looking for hassle-free tax solutions. With their services, you'll feel like you're in good hands.

Avantages :

HelloTax is an extremely reliable service that will surprise you with its speed and efficiency.

Inconvénients :

As far as criticism is concerned, there is nothing to criticize so far, as they try to solve every problem immediately and find an amicable solution that suits both parties.

Great communication and fast results

Avantages :

HelloTax is a reliable service and the support is very responsive. Their team acts promptly and is always ready to help with any tax problem or if you need to provide additional documents/information to the authority. Excellent communication is one of the main reasons why you can rely on them - they answer every question quickly and clearly. HelloTax the ideal partner for anyone looking for hassle-free tax solutions. Choose HelloTax for your business and you're in good hands.

Inconvénients :

Complex User Interface: The platform's interface may not be intuitive, making it difficult to navigate or find certain features, which could impact the overall user experience.

Good service

Avantages :

The best thing about Hellotax is its user-friendly platform, which automates and simplifies the complex process of VAT registration and management across different EU countries.

Inconvénients :

The least favorable aspect of Hellotax is the occasional delays in customer support response times, which can be frustrating when dealing with time-sensitive tax issues.

Very helpful and thorough

Commentaires : Good business to deal with! We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!

Avantages :

We were impressed with quick service for obtaining VAT number for Belgium. We feel all our inquiries are promptly handled with great care and professionalism!

Inconvénients :

No negative experience to be described as of yet.

Brilliant Experience

Avantages :

1. The costing/pricing is very clear 2. Clear communication on what is needed for VAT registration and the filings 3. The support provided by the registration team (I was working with a lady called Judeanne) is brilliant. It makes your execution smooth.

Inconvénients :

Nothing bad, really. The experience has been very good

Horrible horrible experience

Commentaires : As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.

Avantages :

The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.

Inconvénients :

- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.

Complicated start but now satisfied

Commentaires : Over 20 of our customers are registered with Hellotax. In the beginning, we had very big problems, which were caused by miscommunication. We would have liked to get more information from Hellotax. But we should have asked more from us as well. After we openly and honestly communicated our dissatisfaction to Hellotax, they took it very seriously and made a lot of effort to help us. We also got another account manager who tries very hard and gets back to us in a timely manner. A few months ago we would not have recommended Hellotax to anyone, however we can do so again with a clear conscience. Of course there are always things that can be improved, but Hellotax is also open to all suggestions and takes criticism and improvements very much to heart.

Avantages :

The software is very easy to use! Most of it you can teach yourself or learn in a short meeting with Hellotax.

Inconvénients :

Some things could be less error-prone. Sometimes you get error messages. However, these are usually fixed quickly or you quickly get feedback on how to solve the problem.

Professional Service

Commentaires : The customer service team is very kind and responds very quickly to all demands. Thanks to Hellotax, I had no problems with tax on the European marketplace.

Avantages :

We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them.

Inconvénients :

The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer.

Perfect software and personal help

Commentaires : Hellotax is not only about the perfect software, the personal help you get is from another level.
They have created the total package, so you can keep focussing on your sales.

Avantages :

The software makes a really difficult VAT task, easy to mange. Especially when selling pan European.

Inconvénients :

Nothing, they managed everything so only pros if you ask me!

Excellent service, very good workflow and service

Avantages :

We have been using Hellotax's service for about 2 years now to process our Amazon Pan EU VAT returns for the countries IT, ES and FR. Both the registration / registration with the tax authorities worked without any problems. The monthly reports and the entire workflow are just as smooth. Conclusion: we can absolutely recommend Hellotax with a clear conscience.

Inconvénients :

There are no negative features. We're just happy

A reliable partner for Amazon seller

Avantages :

They always communicate, and try to find a solution.

Inconvénients :

There is always room for improvement, but I haven't found anything negative yet

expert and helpfuller team.

Commentaires : Support was always reliable and they did the best they can to handly my issuesand the team is very friendly . I recommend

Avantages :

They reply my questions as soon as possible and solve my problems.

Inconvénients :

The dashboard can be developed. Letters from taz office can be done more quick.

Hellotax review

Commentaires : [sensitive content hidden] are great and the process has been seamless

Avantages :

The team at Hellotax are great to work with and very helpful. Making our business more streamline

Inconvénients :

No negatives, the team are always on hand to help

Perfect job

Commentaires : You can count on them and their attitude is very professional

Avantages :

Fast service, very responsible and professional service.

Inconvénients :

I have no complaints about the service.

One of mediocre product and poor service

Commentaires : System is okay. Human function is poor.

Avantages :

Not much. Similar to other product. No experience with other products but should be similar level.

Inconvénients :

No response by tax advisor of Hellotax. Stop VAT registration more than a month suddenly. Tax advisor does not separate iOSS vs OSS. In general some good people work but also poor quality people work.

Top Service

Commentaires : Super Service. We have been using Hellotax for several years. If a problem arises or if we have any questions, we will respond immediately and work together to find a solution.

Avantages :

It´s easy to use and we get very fast back info if we have questions

Inconvénients :

very easy to use, intuitive operation ,

hellotax for VAT

Commentaires : As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal.

Avantages :

The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet.

Inconvénients :

Nothing really. It takes little time to learn the software and everything is quite self-explanatory.

Excellent solution for VAT Filing

Avantages :

Fully automated operation, excellent support whenever you need.

Inconvénients :

I hope they will add IOSS services also.

Good service

Commentaires : I appreciate the overall positive experience with HelloTax and the effectiveness of their services in VAT registration across multiple countries. I hope the company considers implementing additional support channels to further enhance the overall customer satisfaction.

Avantages :

I recently utilized HelloTax's services for registering VAT numbers in Germany, Poland, Czech Republic, France, and the UK, and overall, I am pleased with the efficiency and speed of the process. The smooth and hassle-free experience during the registration in these countries exceeded my expectations.

Inconvénients :

The only downside I encountered was the limited customer support options. The support is exclusively provided through email, and unfortunately, responses are often delayed due to the need for our contact person to consult with colleagues for specific inquiries. This results in prolonged email exchanges that sometimes lead to no resolution. I believe HelloTax could significantly enhance the customer experience by introducing phone support. The ability to address issues directly over the phone would not only expedite problem resolution but also provide a more immediate and interactive avenue for clients seeking assistance. This improvement would undoubtedly contribute to a more well-rounded and customer-centric service.

SK VAT ID registation

Avantages :

They were always very proactive and responsive during our SK VAT ID application process. [sensitive content hidden] was always answering fastly and positively to any of our concerns.

Inconvénients :

Maybe the interface of the application can be more user friendly.