Avis clients sur 8x8 X Series

Perfect Business Phone System!!

Commentaires : We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!

Avantages :

8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.

Inconvénients :

there are sometimes some delays, but very rarely is there any issues!

Great product - wouldn't want to be without it.

Commentaires : In general, I have been very happy with 8x8, and would not want to be without it.

Avantages :

Easy to use, dependable, and administering the system is one of the simplest I have done. .

Inconvénients :

Nothing comes to mind; I have no suggestions.

Run away from this Company

Commentaires : When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one.

Avantages :

Not much. The Cons out-way the Pros. The phone units they provided work, sometimes.

Inconvénients :

They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system.

8x8

Commentaires : I use this app every day making more than 100 calls per day, for sure i will recomend this app

Avantages :

Easy to use, very friendly app , good connection and good quality in the calls also in the call recording you have the advantage to use it in your pc and in your smartphone

Inconvénients :

It will need a good internet speed to be more stable also if you are logged in your pc and smarphone if you receive an inbound both will ring at the same time pc and smartphone

8x8 has been great for us

Commentaires : We've been with them for about 4 years now and they've been fantastic. When we were
first with them, there were a couple of minor hiccups, especially with the android app,
but for the last 2+ years they've been rock solid and the features they add are useful and
work well.

Avantages :

The relatively rich chat feature, screen sharing, and ease of transferring a call or meeting from one device to another.

Inconvénients :

It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a chat, though I may just not know how to do it as it's not something I do regularly.

Solid Call Software

Commentaires : I am overall very pleased with 8x8 and will continue to use it daily!

Avantages :

8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use!

Inconvénients :

With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable.

Good alternative for Internet telephony

Commentaires : The overall experience was poor. Sales was eager to give us a free proof of concept during the discovery phase. Their billing team eagerly started invoicing us when we were not even their customers. Sales stopped answer our questions. Support wasn't useful in resolving matters. The entire process looked chaotic. 8x8 could have had a great sales cycle and they could have had a great shot it but they blew their chances.

Avantages :

8x8's video conferencing system was really. Their system allowed the organizer of a video conferencing meet to see each participant's talk time, which can allow the organizer or facilitator to prompt for opinion and ask a frequent talker to give others a chance to speak. This was a unique and useful feature.

Inconvénients :

8x8's didn't have a great faxing solution for our needs. Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume of faxes on a daily basis.

8x8 has some work that needs to be done

Avantages :

Their customer service was extremely helpful and very nice

Inconvénients :

When working with the sales rep when initially purchasing this plan we were told several things that were unfortunately not able to be completed. From the beginning we constantly had issues from our soft phones not working to our best phones restarting randomly

8x8 Fair Review

Avantages :

A simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.

Inconvénients :

The call transfer was not straight forward unless you were trained to do so.

8x8 In Transportation

Avantages :

8x8 allowed us to make quick calls 24/7 which is important when it comes to the logistics and transportation industry. The software is intuituve and easy to use and the calls always go smoothly with no interference.

Inconvénients :

Sometimes the web version of 8x8 woukd not work unless switched to the beta version

Good VOIP phone service, but support has turned to garbage and apps are laggy

Commentaires : Sadly, after many years of use, I can't recommend it anymore due to the problems described above with support and their poorly-written apps. Their core technology is good though and it would be possible to return to good service and bring in some good talent to fix these issues, but who knows if that will happen. Why don't companies learn how much customers HATE the terrible off-shore support experiences that they have to deal with in so many industries these days?

Avantages :

We use desktop VOIP phones, the mobile app, and the desktop app. They offer a "call park" feature that other system don't, allowing a parked call to be picked up from any other phone in the office, as opposed to other systems where you only put a call on hold and can then only pick up from the same line. The call quality is good, regardless of which access method used.

Inconvénients :

TERRIBLE support. Years ago, support was US-based, fast answer, easy to understand (native English), and always had the right answer. Reps used and knew the system. In the past years it has all shifted to Singapore where they are hard to understand, hardly understand your question, and don't seem to know the answer to anything without putting you on hold and going somewhere to look it up. Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats. The desktop app is pretty poor. They gave it a facelift, but its super slow to open and use - not sure what language they wrote it in. Half the time I use it to try to play back a voicemail, I have to hit the play button multiple times as it's unresponsive. The "new message" indicator never seems to clear. I use their web interface to play back call recordings for training. Most of the time they won't play through their antiquated web interface, giving only a spinning "wait" cursor. Instead, I have to select a batch to download as a ZIP file and play them locally. Even when the web interface does work, there's no area for taking notes or anything to attach to the recording for future reference. A colleague with a Mac can't even use the client anymore because it won't work on newer versions of macOS. Their support was unable to solve. He gave up. I can no longer recommend 8x8.

Very glitchy

Commentaires : We use this to replace our physical phone lines, but unfortunately it was a terrible experience company wide. This is constantly crashing and has terrible sound quality. I have never once completed a call without the other end asking me to dial back in from my cell phone instead.

Avantages :

It has a convenient app, which allows you to make global phone calls. It has a text chat and phone services option, allowing you to communicate in different formats.

Inconvénients :

The sound quality is horrible. I constantly get complaints that there is tons of background noise (while I am in a soundproof booth alone) or that I sound like I am under water/in a tunnel/have a mouth full of marbles which is hardly acceptable in general, never mind in a business setting. the constant crashing and necessary reboots I could look past and chalk it up to my computer, but the sound quality is a company wide issue.

Pros and Cons

Commentaires : Now that we've ironed out most of the issues we had initially, I like the product and would recommend that people consider it if they are shopping for alternatives.

Avantages :

I like that I can utilize the IOS application to receive calls business calls to my business number on my personal cell phone. It allows me to leave me desk more frequently.

Inconvénients :

The set-up process was a disaster for us. I'm sure there is blame on both ends, but it took our company roughly three months to get all of the kinks worked out.

Best Communication Software

Commentaires : small UI mistakes make it look bad, But overall a good product.

Avantages :

Best softphone services with multiple changeable numbers, Its the best virtual office with multiple features when compared to its competitors. It also provides visual voicemails, phone directory, corporate directory, instant messaging, presence, video calling, fax, call recording, web conferencing and many more.

Inconvénients :

There aren't many cons I faced. The con that I feel is with instant messaging. When you and your colleague are using virtual office and there is a new update and if your colleague updates the software and if you didn't then neither of your would be able to communicate, until you both are on the same version of the software. When you add a new unknown number to chat and didn't send any kind of text to that number and you suddenly switched to another chat, BOOM then you won't be able to find that number, you need to add that number again. (Only in New updated UI version) These are some of the minor Cons I faced in my everyday usage

Great product and service for a great rate!!!

Commentaires : Absolutely fantastic product and customer service is a great. A+++++

Avantages :

Where do I begin? The system is very easy to navigate, and I love the fact that I can fax documents right from my desktop without printing out paper. The setup was quite simple and when I do have an occasional rare issue, their customer service always exceeded my expectations and went above and beyond to take care of me. It's really a small price to pay for everything I get and I ignore any offers I get from the competitors. I've been using this service for at least 5 years and I'm a customer for life.

Inconvénients :

Honestly, I can't think of anything. I use the basic functions for phone calls, voicemails and faxing and that's about it. This service fits all of my needs.

Poor Customer Service

Commentaires : The product is sound and fair but as stated they have a real problem with support. When things are going well it's great. However, when you have a business phone down, it makes for a nasty experience.

Avantages :

They can correct the issue once you actually get a person to talk to.

Inconvénients :

Connecting to a Rep was beyond challenging. Virtually impossible to talk with someone. They set it up so they send you a message and when they have time .. we'll call you type of service. Totally worthless customer support if that's what they call it. They can do better but only if they really want to gain more customers.

8x8 Business Use

Commentaires : Overall, as long none of the 'cons' above are happening, it functions just fine!

Avantages :

- I use the phone app for 8x8 so when I work remotely, I can take work calls. - I use the desktop application when I'm in the office to see who's on calls. - Pretty easy to change internal ring groups.

Inconvénients :

- Frequently have to re-download the desktop application because it will start locking up, or showing co-workers on their phones, when they are not. - Frequently have to re-boot deskphone because 8x8 will show I have / don't have voicemails when I have / don't have any.

Great for those who are not always at desk phone

Commentaires : Great tool to have - especially if you work remotely a lot. But, it’s also handy to have if you move around in office and not always at desk phone.

Avantages :

Ease of mobility so I can take calls from ANYWHERE! Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most convenient at the time.

Inconvénients :

Although, I do like the video conference feature sometimes it does glitch. Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls. I have it to automatically open when I start computer but sometimes accidentally close it.

I'm a big fan of Virtual Office and here's why

Avantages :

Virtual office provides so much value for my company. At first, I thought it may be out of my price range but once I started it up and tried it out, I realized it's a steal for everything they offer. Not only does the Virtual Contact Center work as a medium between the customer and whoever can get to the phones at that time, it frees up so much of the middle-man work and the cost I would be spending on someone to be a greeter can go to more lucrative programs. The Contact Center sure is valuable, but the real value comes from the Virtual meetings office software. I say this because my team does a lot of off-site work as well as hiring freelancers for shorter jobs. Being able to meet with a whole room of people in any country and time-zone is so valuable for my business!

Inconvénients :

Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper. The only other qualm I have is that it definitely seems to be more positioned to larger companies. I have a smaller business with fluctuating team sizes so Virtual Office isn't quite as agile as my team.

Very good value and features for our small business

Commentaires : Overall, we've been very happy with the experience and support we've received from 8x8.

Avantages :

We switched from our business land lines to the 8x8 offering about 1.5 years ago. Not only did we realize a significant cost savings, we also enjoy numerous features not available via our prior land-line carrier. The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.

Inconvénients :

Sometimes it takes a bit to work through the web interface, but we don't use it that often.

Easy to use

Commentaires : We use Virtual Office daily with great satisfaction. Another plus is also being able to use a cell phone to receive calls. We are not always at our desk so if we are not, it will ring at our desk and then forward to our cell phone which is a huge plus if we are waiting on a very important call!

Avantages :

I like how easy it is to log onto 8 x 8 website and switch over our company messages under the auto attendant. It is also easy to add and/or subtract people from ring groups. There is also a nice selection of hold music to pick from! I never even thought about the hold music but we do have a lot of customers compliment us on the good hold music.

Inconvénients :

We are having issues with our main receptionist not receiving incoming calls, the phone will ring once for her and then goes on to the next person in line to receive calls. We are working with customer service to fix this issue but no solution yet.

great for offices of 5-15

Commentaires : our experience was mixed.
At the start of the service, it was great. We had a small group of number and users.
as our company grew, the service could not keep up with our needs and the changing communications environment (video conference integration)

Avantages :

Great software to use for smaller to mid-size offices limited functionality means there is less to mess-up

Inconvénients :

Several outages that impacted their support group and our phones limited functionality when it came to routing calls across groups and attempting to integrate video conferencing equipment

get in touch with all coworkers and clients faster than ever

Avantages :

Before i started to use this app i haved a slow perfomance when i try to keeped in touch with my team becouse we live in diferent areas, but when we find this app, things change, now we can keep in touch all the time any moment, just like we were together. the software run on multiple plataforms so we dont have to adap to the software. The tools to integrate all the team members in one screen, i love it

Inconvénients :

the price is a little to hig for smalls bussines. Altough works in multiple plataforms, the perfomance tends to change depends on wich system you are, for example: In iOS system works great but in Android divices some times get bugged

Very happy with 8x8

Commentaires : We have been very happy with 8x8. We serve clients that use lots of other VoIP options and we get to see inside when we provide service...and what I see makes me like 8x8 even more. 8x8 has proven to be very reliable. The call quality is great and managing our settings is super simple. I have referred 8x8 to several of our customers that have also grown to love it.

Avantages :

Great call quality. Easy to use. Overall good value.

Inconvénients :

Can't upload your own custom voicemail greeting via the user portal. You have to send it though their customer service department, but it's usually pretty quick.

Great product and works as advertised along with great service.

Commentaires : Great, I have been using this for years and have recommended to others and will again.

Avantages :

I like that it always works and when there have been very few issues they are resolved quick and efficiently with the staff at 8x8.

Inconvénients :

There are no complaints about the software or the product. Everything works and has been enjoyable and easy to use.