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Avantages :

It has have a very positive impact on our organization. Allows our technicians to access the data they need in a quick fashion which ultimately provides our clients with a better experience.

Inconvénients :

The integration with ConnectWise Automate and Control seems a little delayed. And sometimes doesn't show up at all if the serial number isn't populated in Automate.

Passportal - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,3
Fonctionnalités
4,1
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,4/10

Passportal a reçu une note globale de 4,4 étoiles sur 5 d'après 89 avis d'utilisateurs publiés sur Capterra.

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Suhailah
Suhailah
Administrative Assistant (Malaisie)
Utilisateur LinkedIn vérifié
Vente au détail, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Passportal manage password easily

5,0 il y a 3 ans

Avantages :

Passportal is the best software for any team that need to shares password for any account that we shares together. I can add user for them to be able to access to all the password that are stored on the software.

Inconvénients :

I wish they has an option to change the timeout session, as the session active time is too short and i find myself to have constantly logging in to the software and it is quite annoying.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Has potential but not there yet

4,0 il y a 5 ans

Commentaires : We used Thycothic Secret Server for password management and SharePoint for documentation. We were looking for a tools to help improve documentation and found IT Glue first , which seems to be a mature solution, but the sales resps (specially since the product belongs to Kaseya) are jerks and they want to charge an arm and a leg besides locking you up on a contract for years.
In our search, we found Passportal. It looked like IT Glue six years ago and the sales rep made a ton of promises about the development team working on "tons" of new features".
The password manager is good, we like the mobile app; but it is slow and the UI doesn't flow.
The documentation part is not ready yet. We tried to use and it doesn't give us the "efficiency" e were looking for. We went back to SharePoint and hope that SolarWinds brings this product up to speed.

Avantages :

The mobile app to see passwords while on the field. +1 for MFA support. Ability to request access to passwords for L1 techs and they can be assigned permanently or temporarily. The is no report about this, thought.

Inconvénients :

It is supper slow. To get one password you have to navigate through folders and it takes 3-5 second to load a page. The search engine should default to current customer and keep that setting until its changed. It should remember your last folder, etc. All the documentation part is still not mature as rivals like IT Glue: - Default templates don't have the fields we need, and if we modify them, we can not link them from passwords anymore. There is no way to go back. - Domains don't allow to enter custom DNS records, and they don't have snapshots; so if somebody changes your DNS zone, there is not way to know what was there before. - There is not alerts for domain or certificates about to expire. - SOP Documents don't allow inheritable templates. You need to create the same document for each client for common procedures. - No reporting. Only for passwords. The "runbook" is just a dump of all documents/assets. The feedback option doesn't show dates, so you don't know if a feedback or a idea you are going to vote for has been there for years or days.

Michael
Operations Analyst (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

From implementation to party of our daily rotation

3,0 il y a 5 ans

Commentaires : The subfolder/search issue gave a bad first impression for myself and my staff of the product. The inability to automate the backup with 2FA is a major issue.

Avantages :

Once we removed the subfolders and placed all of the passwords at the root of the clients it works just as we need it to on the web and mobile apps for quick access to users and passwords.

Inconvénients :

There is an ability to create subfolders for each client but when you have a number of subfolders for all clients it breaks the search function eliminating the possibility of using the subfolders. There have been 2-3 major outages in the 8 months we have been using this application. This increases the need for constant backups which can only be done via an application run manually. Support was not aware of the ability to run the backup application from command line which has instructions in text file in the same folder as the application itself. Unfortunately you can't run a backup via command line and automate it (batch file, scheduled task, etc.) with 2-factor authentication enabled (which we HAVE to have enabled) so you would have to run the backups manually. If there is ever an update to a password between backups and there is an outage then the staff does not have access to the updated password until the service is restored.

Jason
Jason
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Zero Complaints

5,0 il y a 5 ans

Commentaires : Documentation of customer systems is a nightmare. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND secure options for small businesses like ours. PassportalMSP has solved all of these issues in one go. We are now migrating all of our documentation into Passportal with ease and it's actually USEFUL to keep up and running as we go about our day supporting clients.
My sales rep has been amazing! Highly communicative, quick to respond, ensures I've understood how the system works for when I want to start reselling password security to clients.
Onboarding was a breeze. By the time I had scheduled my onboarding session, however, I had already begun utilizing the system and my customizations were as they would have recommended. A very intuitive system to use!
Pricing is spot on as well. Add to the fact I can resell to clients as part of a service bundle or otherwise, and eventually the service pays for itself. You can't go wrong with that.
I highly recommend giving it a trial, if you're struggling with centralized documentation and password management!

Avantages :

Highly intuitive interface, easy browser integration, plenty of options to customize data entered into the system, data is connected quickly to other relevant data to navigate client documentation quickly, password management has been spot on with little to no issues. Recently learned I can integrate it with customer AD networks and manage account resets from within my own system!

Inconvénients :

As of yet, clients cannot access their documentation we record. This is supposed to be coming in the future, however. Also waiting for documentation access in the mobile app, but I can forgive as I know progress doesn't happen overnight.

Andrew
Owner (É.-U.)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Pretty good so far.

5,0 il y a 5 ans

Commentaires : Being able to collect user passwords from my team automatically without us having to remember to document everything has been pretty helpful.

Avantages :

It was quick and easy to setup and deploy on my systems and customer systems. Being able to see who accessed a password and when is also pretty huge for audits.

Inconvénients :

There are some things that can't be changed after you set them, some of the setup is not super intuitive or flexible. Things like assuming the customer has a person who can administer the service onsite and forcing you to have at least 1 site administrator per customer when in reality, there are probably a number of companies that don't have a person in house suitable to be the site administrator. Integration with N-Central doesn't seem there quite yet, but we're hopeful they'll get it working properly soon enough. You can access and copy the passwords from the Take Control, but it won't actually paste the passwords into the system it seems.

Kyle
Owner (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Passportal has organize and streamlined my MSP

5,0 il y a 5 ans

Commentaires : Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!!

Avantages :

I love many things about Passportal, but my favorite one is the 'Site' feature. Being able to securely share the entire password database with the PoC at each client is a major game-changer for my MSP. It adds visibility to the relationship. A lot of clients with outsourced I.T. feel like they are in the dark and kind of held hostage with their own environment. The Site feature bridges that gap and helps keep the client in the loop and feel like they've retained some ownership over their environment. Can't wait until the full documentation platform can be shared with the client!!

Inconvénients :

The biggest change I would make would be the ability to edit and change what configurations are listed in the menu tree under Core Items, Trackers, Apps & Services, & Others. I'd like to be able to move these around, rename them, add additional, etc.

Kevin
IT Project Manager (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Passportal gets a pass

4,0 il y a 4 ans

Commentaires : We have solved our password management needs and documentation for clients in one spot and hope to solve more once we optimize the use of the system more.

Avantages :

I like how many features are combined in one solution from password management to documentation to offering portals to employees and clients easily.

Inconvénients :

The organization method of the system is not very logical. I do not like how you have to create a vendor and then a contact and that the vendor list is pretty much global and not specific to company. Also the agent on the servers do not seem to work correctly and we still do not see them functioning as they should. After contacting support we have decided to table fixing this since no one is in need of it at this time. I also do not like the addon in the browser it autofills 2FA and creates login issues instead of seamless logins.

Kelly Speers
Kelly Speers
Owner / Principal IT Consultant (Canada)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Passportal Ocular +Docs is helping us prevent brain drain

4,0 il y a 5 ans

Commentaires : our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place.

Avantages :

How easy we keep records of our client's setup and secure their credentials.

Inconvénients :

there is a bit of a learning curve but support is helpful getting over the humps.

Tom
Tom
Technical Architect (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Enterprise password management

4,0 il y a 4 ans

Commentaires : Very please with the solution, it makes it easier and more secure to login to multiple customer environments.

Avantages :

I was involved in choosing this solution for our organisation and chose passportal because it is the only true enterprise password management solution on the market. I like that you can organize your credentials by company, that there is a plugin for connectwise control, and that you have the option to share the credentials with the customer themselves.

Inconvénients :

There is no way to permanently delete something as a user, you have to get in touch with support to do this. This is essential for GDPR

Joseph
Joseph
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

PassPortal

5,0 il y a 5 ans

Commentaires : We have been able to centralize and secure passwords for our company. This product has also helped secure our clients passwords for internal use as well provide a portal for our clients to use which helps provide value to our clients.

Avantages :

What I liked most about Passportal is how you can manage your clients. I like that i can private label the product for our company. The mobile app is great and very handy and works well. Securing our clients passwords has been a huge benefit.

Inconvénients :

Initial setup was not so intuitive and needed to run through the training twice.

TROY
SD Manager (Canada)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great little password tool

4,0 il y a 5 ans

Commentaires : Positive, makes password management fairly easy.

Avantages :

Our company started using passportal this last year, and it is much more user friendly than alternatives we have tried. Highly recommended!

Inconvénients :

Browser extension at time was not great, however the company has released a new one that works great.

Joe
President (Pérou)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

N-Able Aka Passportal / Solarwinds

1,0 il y a 2 ans

Commentaires : This company follows the same bad sales as solarwinds make sure all pricing and term in on the contract, my Solarwinds sales person for my backup [SENSITIVE CONTENT] was horrible told me I was going to get credit for 3 months never did and they never, never called sent emails never responded. Changing the name is not enough stay away.

Avantages :

Nothing, used passportal software was faulty items not showing properly, entering stuff missing errors on running reports. Everything pretty much did not work active directory sync, everything started using it and after 6 months I was still skeptical to enter data they were not able to get it working properly.

Inconvénients :

From the sales to tech support once you sign the paperwork, had billing issues for 8 months never resolved. They will forget you and do not care until its time from renewal. I moved to IT Portal never looked back. Horrible experience

Tracy
Procurement Specialist (Canada)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Functional with Issues

4,0 il y a 5 ans

Avantages :

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company. Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched). Happy to have a Canadian offering such as this!

Inconvénients :

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Jason
IT Services Manager (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Good service, solid features, questionable overall business tactics

4,0 il y a 5 ans

Avantages :

It's easy to use, secure and seems to get regular development.

Inconvénients :

No cons about the software itself, the company (Solarwinds) is questionable at this point though. Since SolarWinds purchased PassPortal the cost for add-on licenses has more than doubled. We were made aware of this coming change by our rep through the course of a random conversation, not via any formal customer notification. Our rep said we would be grandfathered in at the old pricing level, but that does not appear to be the case. Shady... very shady.

Vera
dispatch Supervisor (É.-U.)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

keep track of passwords securely

5,0 il y a 3 ans

Commentaires : nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Avantages :

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Inconvénients :

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Monika
Office Manager (R.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Inspire Digital feedback

5,0 il y a 5 ans

Commentaires : There was no way to contact Passportal providers before. I am hoping this will be omproved as I have worked pretty much blind with that for past 6 months.

Avantages :

The search bar! Ease in password inputting and folder creation.

Inconvénients :

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

Cory
Technical Operation Manager (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good Product

3,0 il y a 5 ans

Commentaires : Over all have been a good product for passwords but Docs is lacking some ideal features. Once those are implemented will be a great tool.

Avantages :

Ease of use and integration into Connetwise Control.

Inconvénients :

Slowness in releasing features and or fixing issues. This seems to have improved since the buyout but still slower than many companies.

Kym
Kym
Director (Australie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Better than IT Glue

4,0 il y a 5 ans

Commentaires : My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments.

Avantages :

It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic

Inconvénients :

Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP)

Troy
Delivery Manager (Australie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Advance using Passportal

5,0 il y a 5 ans

Commentaires : The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location.

Avantages :

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

Inconvénients :

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

Henry
Service Technician (Australie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Passportal review

4,0 il y a 5 ans

Avantages :

The software is easy to use, able to upload credentials en masse and Highly adaptable

Inconvénients :

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

Joshua
President (É.-U.)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Worth Every Penny And Keystroke

5,0 il y a 5 ans

Commentaires : We have to protect our own operations before we can purport to do that for others. Effective password management is critical to that effort.

Avantages :

The nearly transparent operation inside browsers.

Inconvénients :

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Michael
President (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Love the password management features

5,0 il y a 5 ans

Avantages :

Full auditing of password access Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Inconvénients :

Documentation piece is lacking, but improving.

Jeffrey
Technical Specialist (Pays-Bas)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Passportal a must buy product

5,0 il y a 5 ans

Avantages :

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

Inconvénients :

nothing comes to mind, passportal has everything you need

Alexander
Director of Technology and Operations (É.-U.)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

OmegaCor Technologies Review of Passportal

4,0 il y a 5 ans

Avantages :

Additional document management ability. Review previous passwords. Password change auditing.

Inconvénients :

Some difficulty navigating and implementation with clients.

Serge
OPS Manager (Australie)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great & secure password and documentation solution!

5,0 il y a 5 ans

Commentaires : Our cusotmer passowrds are now more secure than ever. The documentation per customer is now more structured and we are even making money by reselling Passportal Sites to customers.

Avantages :

Storing our customer's passwords securely was very important. The implementation was very easy and the software is easy to use. The documentation is great with the default templates covering most of the required info per customer.

Inconvénients :

From a functionality point of view, all is working well. I'd love to see a community or support site where people can share their custom templates.