Avis clients sur Black Pearl Mail

En savoir plus sur Black Pearl Mail

Make emails effective with powerful branding, cloud-based signature management, email banners, real-time click alerts, and analytics.

En savoir plus sur Black Pearl Mail

Avantages :

Black Pearl Mail offers a user friendly, efficient way to manage and customize email signatures and provides useful analytics on clicks and opens.

Inconvénients :

It was weird to not see our signatures when replying at first, but the team got used to it in couple of days.

Black Pearl Mail - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,4
Fonctionnalités
4,4
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,3/10

Black Pearl Mail a reçu une note globale de 4,5 étoiles sur 5 d'après 23 avis d'utilisateurs publiés sur Capterra.

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John
John
Managing Partner (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

My Secret Weapon > BLACK PEARL EMAIL

5,0 il y a 2 mois Nouveau

Commentaires : Better than expected. Easier to implement than expected. Higher value than expected. Overall a great move!

Avantages :

The software is easy to get started with. Many software programs make it difficult to actually implement. This is not one of those. The customer service and support is phenomenal with less than 24 hour turnaround on every single request. They even help to set up our first she templates when I got a bit stuck. [SENSITIVE CONTENT] was our sales rep when we initially started looking at the software. She was one of the main reasons why we decided to try it because of her knowledge expertise and honesty. Ability to communicate via chat initially on the website was super impressive. She has continued to stay in touch and always willing to help if we get into any jams.

Inconvénients :

At this point I can’t think of any negatives or cons.

Paul
Principal (Australie)
Comptabilité, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A brilliant product that sounds out from the crowd

5,0 l’année dernière

Avantages :

This software is easy to use, provides great tracking stats and gives a very professional shopfront to your emails

Inconvénients :

There is nothing I can say I dislike about this product

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Paul, Thanks for your feedback, and we're thrilled to hear you're getting great value from the email statistics! We appreciate you taking the time to let us know how things are going, and please feel free to reach out should you need anything! The Team at Black Pearl

Utilisateur vérifié
Head of IT (Australie)
Utilisateur LinkedIn vérifié
Production audiovisuelle, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

From hero to zero

2,0 il y a 2 ans

Commentaires : It was awesome at the beginning and then went south.

Avantages :

Having signatures attached without the need for users to make changes or have specialised software was great. A great tool if you run bare-bones IT and your users aren't tech-savvy or your users can't be trusted.

Inconvénients :

Support, not sure if you can even call it that now. It was awesome two years ago, but since then has declined rapidly into something non-existent. In the last six months, our ticket replies seemed to be from a bot trying to stall for time. Email delays were also frustrating, as you do route your mail to BPM for the signature to be attached, so you get a minor delay if everything is working, but if BPM has issues then you'll be waiting a lot longer.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi! Thanks for your feedback from using us back in June 2020, and we apologize for the unfortunate experience you had with us then. The good news is that a lot has changed here at Black Pearl since your review, and our platform has undergone a make-over in terms of service, functionality, and performance in the last year. We would love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :) Thanks, The Team at Black Pearl

Mathew
Founder (Nouvelle-Zélande)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What an uplift to our email!

5,0 il y a 2 ans

Commentaires : Black Pearl made our Companies email branding consistent and look great.

Avantages :

Black Pearl made my emails look AMAZING! I got immediate feedback from clients and staff. The end-user analytics features are super useful also. Great value for money.

Inconvénients :

The whole product and provisioning process was great, but if there was one thing I had to pick at it was that it took a day or so to get used to not seeing a signature when composing an email. This was not a problem after day 2 though.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Mathew, Thanks for your feedback from using us in December 2020! We love to hear about our customer's success once they take on Black Pearl! We had a few cool new features and tips & tricks for getting more from your Black Pearl system, and we'd love to show you around if interested! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :) Thanks again for the feedback! The Team at Black Pearl

Lindsey
Office Manager (É.-U.)
Marketing et publicité, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent Tool & Service to Match

5,0 il y a 2 ans

Commentaires : Black Pearl Mail has provided us with a user-friendly platform that offers us efficiency in managing our organizations email signatures. Having a consistent look and design for our teams emails ensures a professional look. The ability to manage individuals's signature as an administrator also allows for quick changes and updates that are completed uniformly. The template setup makes adding new employees, and updating company information quick and easy. The platform offers many customization options to add your organizations personal touch, like adding employee pictures, logos and choice of layout/format.

Avantages :

Black Pearl Mail offers a user friendly, efficient way to manage and customize email signatures and provides useful analytics on clicks and opens. Anytime we have any questions we receive fast, and helpful one-on-on service and excellent follow-up communication.

Inconvénients :

None - we are very pleased with Black Pearl Mail's product and supporting service.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Lindsey, Thanks for your feedback from using us in October 2020, and we appreciate the kind words! We had a few cool new features and tips & tricks for getting more from your Black Pearl system, and we'd love to show you around if interested! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around! Thanks, The Team at Black Pearl

Tori
Support Manager (Nouvelle-Zélande)
Ressources humaines, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple and easy to use, sleek signatures

4,0 il y a 10 mois

Avantages :

What I love about Black Pearl is how easy it is to use as an administrator - setting up new users, groups and signature templates. The main benefit to us in these early stages is having consistency across the business to manage the look and feel of our signatures from one portal, rather than everyone managing this themselves and having differences with font and size and information etc. We have not yet used the banners to their full potential, but plan to soon, and so far we love the look of them and have had great response.

Inconvénients :

What people have struggled with most is not being able to see the signature as they are writing a new email or in their sent items after an email is sent. There have also been complaints from people that they believe Black Pearl is slowing down email delivery and causing Outlook issues. It would also be good to see more options in the signature template creation such as more flexibility with sizing, alignment, positioning etc. We have also found the company wide analytics to be not super helpful and very basic.

Utilisateur vérifié
Health Care Professional (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Gives our emails an added professional touch

5,0 l’année dernière

Avantages :

I really like how the product gives our email a professional feel and makes us stand out against our competitors.

Inconvénients :

I wish they offered more social media icons for links to Amazon, Shopify etc. to allow us to promote the medical products we sell online .

Réponse de l'équipe de Black Pearl Mail

il y a 6 mois

Hi There, Thank you for taking the time to leave a review with us. Some good news on this one is that we are currently re-working our template function to include more social media icons! We have recently added a Yelp icon, and we're working on a feature to allow you to pick and choose which icons to use from a pool, as there are many social media and third parties globally that can be used! Keep your eyes peeled and we'll let you know once that has been released. In the interim using banners to promote traffic to those sites would be the next best option. Please reach out to our Support team at support@blackpearlmail.com if you would like more detail! The Team at Black Pearl

Amy
Head of Education (Nouvelle-Zélande)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Customer engagement tracked.

4,0 il y a 2 ans

Avantages :

We engaged with Black Pearl Mail to track our engagement with customers through B2B emails. The platform enabled us to see how our customers engaged over B2B email medium which is something we had not be able to do before. The onboarding team was amazing and helped us to get up and going quickly.

Inconvénients :

Some technical skills were needed to be able to get the product going but I believe this has been identified and a new way to onboard will be available soon, hopefully on my next business!

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Amy, Thanks for your feedback from using us in December 2020, and we appreciate the kind words (especially for our onboarding team!) And you are correct! We have recently released a smoother method for onboarding those who use Office (Microsoft) 365 that has the technical connection created with a few clicks of a mouse! If your new business is not yet set up with us, we'd be happy to run you through the new process! You could be fully up and running within 20 minutes with the new settings! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around. Thanks, The Team at Black Pearl

Utilisateur vérifié
Systems Engineer (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Services d'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing Signatures in minutes

5,0 l’année dernière

Commentaires : The team were very helpful in implementing Black Pearl in our organization and would highly recommend them.

Avantages :

Being the person responsible for implementing Black Pearl at my organization, I loved how easy it was to implement the new designs. In addition, its awesome to provide our marketing and sales team another tool to promote our products and services.

Inconvénients :

It was weird to not see our signatures when replying at first, but the team got used to it in couple of days.

Réponse de l'équipe de Black Pearl Mail

il y a 6 mois

Hi There, Thank you for the positive feedback, our team appreciates the detail! Our team is here to help with any questions that may come up so please feel free to reach out if you need us. The Team at Black Pearl

David
President (É.-U.)
Musique, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

My Secret Weapon

5,0 l’année dernière

Commentaires : Everyone at Black Pearl Mail is super helpful and makes using the product very easy. They talk to you as a friend, not a technical advisor. [SENSITIVE CONTENT] have great been resources since I started. I really love using this program. It makes my email communications super efficient! Highly recommend it!

Avantages :

Black Pearl Mail helps me know who has seen, opened and clicked on various links. It also gives my signature a sharp, branded, clean and modern look.

Inconvénients :

I would recommend asking questions with your Black Pearl Team. They are super helpful, knowledgeable and will help you to get integrated into using the program quickly!

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi David, Thanks for your recent feedback, you are too kind! Thank you for being a loyal customer, and if you need assistance with anything, or advice on improving your use of the system, please do not hesitate to reach out! The Team at Black Pearl

Utilisateur vérifié
Director of Digital Marketing (É.-U.)
Utilisateur LinkedIn vérifié
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Was pretty solid then something fell apart

2,0 il y a 3 ans

Commentaires : - We enjoyed it while it lasted, but it left too many questions in our mind on how it was impacting deliverability and had too many downtime/critical errors. When we would "switch off" BlackPearl our open rates would dramatically jump, which lead to our decision to start seeking another vendor.

Avantages :

- Great inexpensive platform to automatically standardize signatures across the organization - Allowed us to track mail and opens outside of our Hubspot instance - Great tools to push email banners for campaigns in signatures

Inconvénients :

- They stopped responding to any customer tickets after their last two serious issues i.e. email could not be delivered - Seems like they have some issues with DNS or CNAME or who knows - but we can't not have our email delivered - Concerned that technical issues with the platform were sending our emails into spam or labeling them as spam - Based in New Zealand, so time zone is impossible if you are based in the US

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi there! Thanks for your feedback from when you used us in Jan 2019, and apologize for the experience you had with us. I wanted to let you know that a lot has changed here at Black Pearl since your review. We have released a new version of our system on a new platform that no longer handles the sending of the email. We now brand the email, then send it back to Google/ Microsoft 365 to handle the delivery. To make things even better, we have grown a lot! Expanding to now have a support function in Arizona, US as well as in NZ! I'd love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around! Thanks, The Team at Black Pearl

Shannon
Sales (É.-U.)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Black pearl review

3,0 il y a 2 ans

Avantages :

Integration was pretty easy and had normal functionality.

Inconvénients :

Seemed to have a lot or glitches. And could not easily sign in.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Shannon, Thanks for your feedback from when you used us in April 2020! Login issues are never a good time, and we're sorry to hear that was your experience with using us then. I wanted to let you know that a lot has changed here at Black Pearl since your review last year, especially in terms of the functionality and useability of the platform. With the new platform we moved to last year, the system reliability and performance has vastly increased! I'd love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around! Thanks, The Team at Black Pearl

Melinda
Advertising Director (É.-U.)
Immobilier, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Black Pearl is a very good email signature platform

5,0 il y a 5 mois

Commentaires : Our onboarding has been smooth, our Customer Success Manager has been very helpful and responsive. Black Pearl has been a very good business decision for our team.

Avantages :

The signatures look very professional, the analytics are extremely helpful

Inconvénients :

Haven't found anything we don't like about the Black Pearl platform.

Rosie
Director of Enablement and Data Analysis (É.-U.)
Marketing et publicité, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

We Finally Have Cool Signatures

5,0 il y a 7 mois

Commentaires : We are now able to convenience prospects and current clients by using our new clickable banners, taking them to landing pages for scheduling, blogs and more! The team also loves the analytics to see who checked their emails and what they clicked on.

Avantages :

This was a great experience for me from the very first sales demo through implementation and deployment. From signing up with [SENSITIVE CONTENT], to working with [SENSITIVE CONTENT] to getting to work with [SENSITIVE CONTENT] and his diverse and savvy skills - this has been nothing but a pleasure. I am so happy that we are using BPM.

Inconvénients :

No issues. I think it might be cool to offer the canva style editing within your platform.

Utilisateur vérifié
COO/SVP of Product Management (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Black Pearl Mail - happy new customers

5,0 l’année dernière

Commentaires : Sign up was easy, onboarding was a snap. Great experience.

Avantages :

We really like the banner implementation and analytics provided by the software. Plus it was easy to set up with our onboarding specialist, Trent.

Inconvénients :

All in all, for the price, there is nothing more we could ask at this time.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi There, Thank you for taking the time to let us know how things are going, and for your kind words about our guru, Trent. He's a real superstar! Feel free to reach out to our team should you need any further training on the best way to use the application, or if you need any advice as you go. We look forward to seeing your amazing branded emails coming through next time we hear from you! The Team at Black Pearl

Evan
MD (É.-U.)
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great system

5,0 il y a 9 mois

Commentaires : The people were EXTREMELY helpful. When I had a glitched they arranged a ZOOM meeting with their tech people and aggressively addressed the problem with 5 star customer service unlike so many other companies I have worked with.

Avantages :

The best part of the system is the reporting. You can see opening information, get proof of delivery when emails are ignored, and know who is clicking what. The signatures are clean and professional looking rather than relying on your employees to set up links with typos in them.

Inconvénients :

You have to use outlook or Gmail and this forced us to change email companies to use this software.

Erik
Professional Golf Instructor (É.-U.)
Sports, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great product and great team

5,0 il y a 8 mois

Commentaires : When I needed to get help, tech support was kind and helpful. Great company!

Avantages :

This one is a no brainer. To be able to track my campaigns and not have it be hard to do is a no brainer for me!

Inconvénients :

Nothing! I love how this product works.

Steven
Systems Admin (É.-U.)
Services financiers, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Looks great, was just ok

3,0 il y a 3 ans

Commentaires : We were looking to improve the visual appeal of our email signatures. While this appeared to be a great product for our needs, we quickly learned that they did not provide us the DKIM info required by our DNS for successful email delivery.

Avantages :

Flexible design options, multiple signatures, server-based approach is great for consistency when sending from multiple platforms/devices.

Inconvénients :

Lack of technical knowledge of sales team. Slow responses from support, although they were often quite helpful.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Steven, Thanks for your feedback from when you used us in July 2019, and apologies for the experience you had with slow responses and DKIM settings. The good news is that a lot has changed here at Black Pearl since your review, and our platform has undergone a make-over in terms of service, functionality and performance - as well as the growth of our team with support offerings now in both NZ and Arizona, US! We would love to showcase our new and improved offering to you! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :) Thanks, The Team at Black Pearl

Chris
Product Manager (Nouvelle-Zélande)
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Professional finish

5,0 l’année dernière

Avantages :

My email signatures are a lot more professional. Their onboarding services are on point. They're are very helpful with answering all my queries in a timely fashion.

Inconvénients :

None that I can think of at the moment.

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi Chris, Thanks for your recent feedback, and glad we could be of assistance when needed! Our team is here to help with any questions that may come up so please feel free to reach out if you need us. Thanks again for the positive feedback, we love hearing it! The Team at Black Pearl

nige
Director (Australie)
Services aux consommateurs, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Amazing Product and Service to match

5,0 l’année dernière

Commentaires : The overall experience has been fantastic, from implementation to delivery with speedy support answers.

Avantages :

Being customisable it can be very graphic which was our intent, once setup no need to lift a finger!

Inconvénients :

So it can integrate and work with Accounting Software (Xero/Myob) and other software that sends emails through there servers. I thought that due to going through Gmail it would just work :(

Dan
Founder (É.-U.)
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Emails have turned into revenue

5,0 il y a 12 mois

Commentaires : From the start I saw an ROI. What more do I need to say about that! It’s gorgeous and easy to use.

Avantages :

Applying my branding to everyday emails with the option to track success rates is incredible for me.

Inconvénients :

Nothing I don’t like about this. This is incredible. It’s easy to use and has generated real revenue for my company CastleFlexx.

Jordan
Consumer Claims (Nouvelle-Zélande)
Assurance, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Professional Signatures and Easy to use Email Analytics

5,0 l’année dernière

Commentaires : The setup team made things very easy as they did majority of the work during our setup call. Very supportive through the setup process and were there to help if I needed anything after we launched - great product and a great team behind it.

Avantages :

Our signatures look professional and standardized across the whole company. Easy to access and interpret email analytics for open rates and click-through rates.

Inconvénients :

Nothing currently. It serves the purpose intended.

Réponse de l'équipe de Black Pearl Mail

il y a 6 mois

Hi Jordan, Thanks for your feedback and we appreciate the kind words! Our team is here to help if needed, so please feel free to reach out if you need anything in the future. The Team at Black Pearl

Utilisateur vérifié
Manager (Nouvelle-Zélande)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Easy to use and time saving product

5,0 l’année dernière

Avantages :

Good customer service, the setup team were brilliant! Easy to use and has saved me so much time with managing my signature.

Inconvénients :

Can't make your own email banners in the system itself yet

Réponse de l'équipe de Black Pearl Mail

l’année dernière

Hi There, We appreciate the kind words about our Onboarding Team, and we're happy to hear you're enjoying using Black Pearl! If you need any advice or help with creating new email marketing banners to use with your signatures, we have some great partners we work with and we'd be happy to introduce you to them! You can reach out to us at onboarding@blackpearlmail.com if needed. Thanks again for the great feedback! The Team at Black Pearl