Avis clients sur Black Pearl Mail

par Black Pearl Mail

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En savoir plus sur Black Pearl Mail

Make emails effective with powerful branding, cloud-based signature management, email banners, real-time click alerts, and analytics.

En savoir plus sur Black Pearl Mail

17 avis affichés

Utilisateur vérifié
Systems Engineer
Services d'information, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/08/2021

"Amazing Signatures in minutes"

Commentaires: The team were very helpful in implementing Black Pearl in our organization and would highly recommend them.

Avantages: Being the person responsible for implementing Black Pearl at my organization, I loved how easy it was to implement the new designs. In addition, its awesome to provide our marketing and sales team another tool to promote our products and services.

Inconvénients: It was weird to not see our signatures when replying at first, but the team got used to it in couple of days.

  • Source de l'avis 
  • Publié le 18/08/2021
Paul B.
Principal
Comptabilité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/09/2021

"A brilliant product that sounds out from the crowd"

Avantages: This software is easy to use, provides great tracking stats and gives a very professional shopfront to your emails

Inconvénients: There is nothing I can say I dislike about this product

Réponse de l'éditeur

envoyé par Black Pearl Mail le 29/09/2021

Hi Paul,

Thanks for your feedback, and we're thrilled to hear you're getting great value from the email statistics!

We appreciate you taking the time to let us know how things are going, and please feel free to reach out should you need anything!

The Team at Black Pearl

  • Source de l'avis 
  • Publié le 16/09/2021
Utilisateur vérifié
Director of Digital Marketing
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 01/08/2019

"Was pretty solid then something fell apart"

Commentaires: - We enjoyed it while it lasted, but it left too many questions in our mind on how it was impacting deliverability and had too many downtime/critical errors. When we would "switch off" BlackPearl our open rates would dramatically jump, which lead to our decision to start seeking another vendor.

Avantages: - Great inexpensive platform to automatically standardize signatures across the organization
- Allowed us to track mail and opens outside of our Hubspot instance
- Great tools to push email banners for campaigns in signatures

Inconvénients: - They stopped responding to any customer tickets after their last two serious issues i.e. email could not be delivered
- Seems like they have some issues with DNS or CNAME or who knows - but we can't not have our email delivered
- Concerned that technical issues with the platform were sending our emails into spam or labeling them as spam
- Based in New Zealand, so time zone is impossible if you are based in the US

Réponse de l'éditeur

envoyé par Black Pearl Mail le 23/09/2021

Hi there!

Thanks for your feedback from when you used us in Jan 2019, and apologize for the experience you had with us.

I wanted to let you know that a lot has changed here at Black Pearl since your review. We have released a new version of our system on a new platform that no longer handles the sending of the email. We now brand the email, then send it back to Google/ Microsoft 365 to handle the delivery. To make things even better, we have grown a lot! Expanding to now have a support function in Arizona, US as well as in NZ!

I'd love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around!

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 01/08/2019
Mathew C.
Founder
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/12/2020

"What an uplift to our email!"

Commentaires: Black Pearl made our Companies email branding consistent and look great.

Avantages: Black Pearl made my emails look AMAZING! I got immediate feedback from clients and staff. The end-user analytics features are super useful also. Great value for money.

Inconvénients: The whole product and provisioning process was great, but if there was one thing I had to pick at it was that it took a day or so to get used to not seeing a signature when composing an email. This was not a problem after day 2 though.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Mathew,

Thanks for your feedback from using us in December 2020! We love to hear about our customer's success once they take on Black Pearl!

We had a few cool new features and tips & tricks for getting more from your Black Pearl system, and we'd love to show you around if interested! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :)

Thanks again for the feedback!
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 15/12/2020
Lindsey S.
Office Manager
Marketing et publicité, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/12/2020

"Excellent Tool & Service to Match"

Commentaires: Black Pearl Mail has provided us with a user-friendly platform that offers us efficiency in managing our organizations email signatures. Having a consistent look and design for our teams emails ensures a professional look. The ability to manage individuals's signature as an administrator also allows for quick changes and updates that are completed uniformly. The template setup makes adding new employees, and updating company information quick and easy. The platform offers many customization options to add your organizations personal touch, like adding employee pictures, logos and choice of layout/format.

Avantages: Black Pearl Mail offers a user friendly, efficient way to manage and customize email signatures and provides useful analytics on clicks and opens. Anytime we have any questions we receive fast, and helpful one-on-on service and excellent follow-up communication.

Inconvénients: None - we are very pleased with Black Pearl Mail's product and supporting service.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Lindsey,

Thanks for your feedback from using us in October 2020, and we appreciate the kind words!

We had a few cool new features and tips & tricks for getting more from your Black Pearl system, and we'd love to show you around if interested! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around!

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 10/12/2020
Utilisateur vérifié
Head of IT
Production audiovisuelle, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 05/06/2020

"From hero to zero"

Commentaires: It was awesome at the beginning and then went south.

Avantages: Having signatures attached without the need for users to make changes or have specialised software was great. A great tool if you run bare-bones IT and your users aren't tech-savvy or your users can't be trusted.

Inconvénients: Support, not sure if you can even call it that now. It was awesome two years ago, but since then has declined rapidly into something non-existent. In the last six months, our ticket replies seemed to be from a bot trying to stall for time. Email delays were also frustrating, as you do route your mail to BPM for the signature to be attached, so you get a minor delay if everything is working, but if BPM has issues then you'll be waiting a lot longer.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi!

Thanks for your feedback from using us back in June 2020, and we apologize for the unfortunate experience you had with us then.

The good news is that a lot has changed here at Black Pearl since your review, and our platform has undergone a make-over in terms of service, functionality, and performance in the last year.

We would love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :)

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 05/06/2020
Amy P.
Head of Education
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 20/12/2020

"Customer engagement tracked."

Avantages: We engaged with Black Pearl Mail to track our engagement with customers through B2B emails. The platform enabled us to see how our customers engaged over B2B email medium which is something we had not be able to do before. The onboarding team was amazing and helped us to get up and going quickly.

Inconvénients: Some technical skills were needed to be able to get the product going but I believe this has been identified and a new way to onboard will be available soon, hopefully on my next business!

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Amy,

Thanks for your feedback from using us in December 2020, and we appreciate the kind words (especially for our onboarding team!)

And you are correct! We have recently released a smoother method for onboarding those who use Office (Microsoft) 365 that has the technical connection created with a few clicks of a mouse! If your new business is not yet set up with us, we'd be happy to run you through the new process!
You could be fully up and running within 20 minutes with the new settings!

Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around.

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 20/12/2020
David M.
President
Musique, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/07/2021

"My Secret Weapon"

Commentaires: Everyone at Black Pearl Mail is super helpful and makes using the product very easy. They talk to you as a friend, not a technical advisor. [SENSITIVE CONTENT] have great been resources since I started. I really love using this program. It makes my email communications super efficient! Highly recommend it!

Avantages: Black Pearl Mail helps me know who has seen, opened and clicked on various links. It also gives my signature a sharp, branded, clean and modern look.

Inconvénients: I would recommend asking questions with your Black Pearl Team. They are super helpful, knowledgeable and will help you to get integrated into using the program quickly!

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi David,

Thanks for your recent feedback, you are too kind!

Thank you for being a loyal customer, and if you need assistance with anything, or advice on improving your use of the system, please do not hesitate to reach out!

The Team at Black Pearl

  • Source de l'avis 
  • Publié le 14/07/2021
Utilisateur vérifié
Health Care Professional
Hôpitaux et soins de santé, 11-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2021

"Gives our emails an added professional touch"

Avantages: I really like how the product gives our email a professional feel and makes us stand out against our competitors.

Inconvénients: I wish they offered more social media icons for links to Amazon, Shopify etc. to allow us to promote the medical products we sell online .

  • Source de l'avis 
  • Publié le 24/08/2021
Utilisateur vérifié
COO/SVP of Product Management
Services financiers, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 09/08/2021

"Black Pearl Mail - happy new customers"

Commentaires: Sign up was easy, onboarding was a snap. Great experience.

Avantages: We really like the banner implementation and analytics provided by the software. Plus it was easy to set up with our onboarding specialist, Trent.

Inconvénients: All in all, for the price, there is nothing more we could ask at this time.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 29/09/2021

Hi There,

Thank you for taking the time to let us know how things are going, and for your kind words about our guru, Trent. He's a real superstar!

Feel free to reach out to our team should you need any further training on the best way to use the application, or if you need any advice as you go. We look forward to seeing your amazing branded emails coming through next time we hear from you!

The Team at Black Pearl

  • Source de l'avis 
  • Publié le 09/08/2021
Shannon B.
Sales
Vente en gros, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 13/04/2020

"Black pearl review"

Avantages: Integration was pretty easy and had normal functionality.

Inconvénients: Seemed to have a lot or glitches. And could not easily sign in.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Shannon,

Thanks for your feedback from when you used us in April 2020! Login issues are never a good time, and we're sorry to hear that was your experience with using us then.

I wanted to let you know that a lot has changed here at Black Pearl since your review last year, especially in terms of the functionality and useability of the platform. With the new platform we moved to last year, the system reliability and performance has vastly increased!

I'd love to showcase our new and improved offering to you, and introduce you to the new members of our team! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around!

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 13/04/2020
Steven S.
Systems Admin
Services financiers, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 16/07/2019

"Looks great, was just ok"

Commentaires: We were looking to improve the visual appeal of our email signatures. While this appeared to be a great product for our needs, we quickly learned that they did not provide us the DKIM info required by our DNS for successful email delivery.

Avantages: Flexible design options, multiple signatures, server-based approach is great for consistency when sending from multiple platforms/devices.

Inconvénients: Lack of technical knowledge of sales team. Slow responses from support, although they were often quite helpful.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Steven,

Thanks for your feedback from when you used us in July 2019, and apologies for the experience you had with slow responses and DKIM settings.

The good news is that a lot has changed here at Black Pearl since your review, and our platform has undergone a make-over in terms of service, functionality and performance - as well as the growth of our team with support offerings now in both NZ and Arizona, US!

We would love to showcase our new and improved offering to you! Please reach out to onboarding@blackpearlmail.com and we would be more than happy to show you around :)

Thanks,
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 16/07/2019
Chris S.
Product Manager
Santé, bien-être et fitness, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/07/2021

"Professional finish"

Avantages: My email signatures are a lot more professional.
Their onboarding services are on point. They're are very helpful with answering all my queries in a timely fashion.

Inconvénients: None that I can think of at the moment.

Réponse de l'éditeur

envoyé par Black Pearl Mail le 03/09/2021

Hi Chris,

Thanks for your recent feedback, and glad we could be of assistance when needed! Our team is here to help with any questions that may come up so please feel free to reach out if you need us.

Thanks again for the positive feedback, we love hearing it!

The Team at Black Pearl

  • Source de l'avis 
  • Publié le 30/07/2021
Nige P.
Director
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/09/2021

"Amazing Product and Service to match"

Commentaires: The overall experience has been fantastic, from implementation to delivery with speedy support answers.

Avantages: Being customisable it can be very graphic which was our intent, once setup no need to lift a finger!

Inconvénients: So it can integrate and work with Accounting Software (Xero/Myob) and other software that sends emails through there servers. I thought that due to going through Gmail it would just work :(

  • Source de l'avis 
  • Publié le 24/09/2021
Dan C.
Founder
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2021

"Emails have turned into revenue"

Commentaires: From the start I saw an ROI. What more do I need to say about that! It’s gorgeous and easy to use.

Avantages: Applying my branding to everyday emails with the option to track success rates is incredible for me.

Inconvénients: Nothing I don’t like about this. This is incredible. It’s easy to use and has generated real revenue for my company CastleFlexx.

  • Source de l'avis 
  • Publié le 07/10/2021
Utilisateur vérifié
Manager
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/08/2021

"Easy to use and time saving product"

Avantages: Good customer service, the setup team were brilliant! Easy to use and has saved me so much time with managing my signature.

Inconvénients: Can't make your own email banners in the system itself yet

Réponse de l'éditeur

envoyé par Black Pearl Mail le 29/09/2021

Hi There,

We appreciate the kind words about our Onboarding Team, and we're happy to hear you're enjoying using Black Pearl!

If you need any advice or help with creating new email marketing banners to use with your signatures, we have some great partners we work with and we'd be happy to introduce you to them! You can reach out to us at onboarding@blackpearlmail.com if needed.

Thanks again for the great feedback!
The Team at Black Pearl

  • Source de l'avis 
  • Publié le 27/08/2021
Jordan D.
Consumer Claims
Assurance, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/08/2021

"Professional Signatures and Easy to use Email Analytics"

Commentaires: The setup team made things very easy as they did majority of the work during our setup call. Very supportive through the setup process and were there to help if I needed anything after we launched - great product and a great team behind it.

Avantages: Our signatures look professional and standardized across the whole company. Easy to access and interpret email analytics for open rates and click-through rates.

Inconvénients: Nothing currently. It serves the purpose intended.

  • Source de l'avis 
  • Publié le 24/08/2021