Avis clients sur Proliant

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Avantages :

Proliant software is easy to use and navigate. Any time I have questions or need assistance, the Proliant team is very responsive.

Inconvénients :

There was quite a few 'back of the house' errors that happened as our program was set up that we encountered as I was trying to process payroll.

Proliant - Notes

Note moyenne

Facilité d'utilisation
4,2
Service client
4,6
Fonctionnalités
4,2
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,3/10

Proliant a reçu une note globale de 4,5 étoiles sur 5 d'après 256 avis d'utilisateurs publiés sur Capterra.

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Craig
Craig
Director of Human Resources (É.-U.)
Utilisateur LinkedIn vérifié
Produits alimentaires, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very Satisfied Proliant User

5,0 il y a 11 mois

Commentaires : I have been extremely satisfied with Proliant since day one. If there is ever an issue [SENSITIVE CONTENT] gets us righted and if she can't she facilitates communicate with parties that can.

Avantages :

Proliant is easy very to use, especially if you have used any type of record management (QuickBooks, Salesforce, etc). The website is user friendly, reliable and fast.

Inconvénients :

My only concern is the services that the software provides that I DON'T know about. I learn something new weekly. [SENSITIVE CONTENT], our Service Representative, teaches us something new all the time.

Utilisateur vérifié
HR Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Urbanisme et architecture, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Economical solution, but has its quirks and deficiencies

4,0 il y a 2 ans

Commentaires : I love Proliant and support this company. I appreciate their vision and what they are doing, but I think they are experiencing some growing pains. They are always willing to help and because their programming is in-house, suggestions you make to improve the platform are taken seriously and implemented. This is one of their greatest strengths. They are constantly updating and making improvements!

Avantages :

Proliant is very easy to use, for the most part. The system makes sense. The products offered for the price are the best bang for your buck when compared to other HRIS. Also, the dedicated service team is wonderful and makes things so much easier, especially if you are a smaller company.

Inconvénients :

The functionality between Proliant and their Time and Labor system is terrible. There are constant issues with the communication between Proliant and Time and Labor, causing somewhat of an administrative burden. It's manageable, but a pain.

Austin
Dir. of H.R. & Admin. (É.-U.)
Eau/gaz/électricité, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Need more support

3,0 il y a 11 mois

Commentaires : I like Proliant and I appreciate all of Daron's efforts to help us. We are a needy customer, and I acknowledge that.

Avantages :

The reporting tools in RPO are very powerful and work pretty well.

Inconvénients :

Attendance on Demand is completely over engineered for our needs. It's very frustrating trying to learn the system, is not intuitive, and is inflexible for what I want it to do. I really like having a dedicated account manager, but I often feel they are stretched too thin. Training on the system has been difficult. The training documents are not helpful at all because these are not configured for our particular setup, especially as it relates to Attendance on Demand. In the reporting tool, I've asked about a DOZEN different people in different departments to help me configure one specific report: A snapshot of the active employees on a given day in history; I want to be able to pull a simple report saying who was actively employed on October 22, 2019, for example... NOT who are the active employees TODAY with data from that time period. I've requested this from my account managers (4 different people), client relationships managers (2 different people), and trainers (3 different people). No one has been able to support me on this simple request.

Pamela
Controller and Director of Human Resources (É.-U.)
Restaurants, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Proliant..more than just payroll

5,0 il y a 11 mois

Commentaires : Our experience with Proliant has been great. Our account manager is very responsive when we have questions or experience any issues.

Avantages :

I like that the training links are available to train new employees or even a refresher for current employees on something they may not have completed in a while. They system is always on the most recent version. I like that is integrates with our benefits system and our ERP solution.

Inconvénients :

I honestly do not have any areas of the software that I do not like.

Elizabeth
Fiscal Officer (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Awesome software and customer service!

5,0 il y a 11 mois

Commentaires : Proliant has made the hiring process so much smoother and efficient. Once the kinks were worked out with the insurance integration, it has cut our time down tremendously. We are able to see issues in real time rather than them accumulating and costing us more money. Reports are available for management staff to use to make important business decisions in a timely manner.

Avantages :

The software is very easy to use. The entire integration process was not without its kinks, but the entire time worked tirelessly to make sure we were ready to go on day 1. Anytime that we have a question or issue we know we can count on our customer service team to get us a response and/or fix quickly.

Inconvénients :

We had some trouble with some items that were setup incorrectly on the time and attendance side from the get go, but those were quickly identified and fixed. We had a change in our time and attendance rep a few months ago and had some issues with him responding. The supervisor stepped in, took care of the situation, and we haven't had any issues since.

Sandy
Director of Human Resources (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Summary

5,0 il y a 11 mois

Avantages :

The Proliant product is easy to use and features are very applicable. There are many features to create reports and follow up. Always updating their site to stay ahead of the curve.

Inconvénients :

Sometimes their updates move icons around and you have to locate them or call Proliant. Such as adding an employee is found under employee events, but to terminate an employee you have to go the actual employee. These changes on a regular basis can be a little frustrating.

Mary
Payroll/HR Administrator (É.-U.)
Biens de consommation, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Proliant Review

5,0 il y a 11 mois

Commentaires : I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

Avantages :

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Inconvénients :

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

Dina
Accounting & HR Manager (É.-U.)
Vins et spiritueux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

I have Taken Proliant with me through 3 job changes

5,0 il y a 11 mois

Commentaires : I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

Avantages :

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Inconvénients :

Additional State Specific HR laws. Also Industry Specific laws/regulations.

niki
hr manager (É.-U.)
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

We really like Proliant!

4,0 il y a 11 mois

Commentaires : Proliant is helping me as an HR manager move from manually tracking many things and keeping up with a million spreadsheets. Want to know who's active? Run a query. That literally was something I couldn't do and get an accurate list out of our old system.

Avantages :

We love the ability for people to go in and handle their own updates, their own absences, and pull their own paystubs and W-2s. I also love the applicant tracking and onboarding - it saves me so much time!

Inconvénients :

It was somewhat difficult to integrate, but that was much more the fault of our old payroll system and its major limitations. I think the hardest thing with Proliant has been trying to make it fit our very strange business model (school), with multiple pay years, absence tracking years, etc. Slowly but surely we are getting there!

Teresa
CFO (É.-U.)
Compagnies aériennes/Aéronautique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Payroll Processing

4,0 il y a 6 mois

Avantages :

The processing of payroll is much more simple than other products.

Inconvénients :

The disconnect with Time & Attendance has been a problem & very difficult to get simple reports like active employees with their birthday & anniversary. Reports convert into excel in a way that they cannot be manipulated. Should be able to customize options for my company, for example I only need a few of the payroll items but have to go through many to find mine.

Cathie
Administrative Coordinator (É.-U.)
Restaurants, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Proliant are Industry Leaders

5,0 il y a 11 mois

Commentaires : I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the industry leader!

Avantages :

Proliant was the best decision for our organization in 2014 because they were by far the industry leader in understanding the Affordable Care Act. As a multi-company with mostly hourly employees we needed professionals that could guide us through the law and help us be and stay compliant. We were able to continue to be an E-verify employer with the Talent Acquisition & Hiring feature. Proliant's commitment to providing employers with tools to navigate the ever changing laws brought them to the top again during the Covid-19 Crisis and reporting for the PPP loans and tax credits. They provided weekly webinars to their clients and offered great customer support.

Inconvénients :

Although the software is user-friendly, I would like to have available training sessions with professionals.

Pam
Owner (É.-U.)
Services aux consommateurs, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Proliant Review

5,0 il y a 11 mois

Commentaires : Overall I like Proliant a lot compared to the other payroll companies I have used in the past.
I love the fact that I can always talk to the same person and if I have a question it gets answered right away and I don't have to call 10 times and talk to a different person each time and my problem never gets resolved like it was with my previous payroll companies, and if I leave a message my calls get returned in a timely manner.

Avantages :

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

Inconvénients :

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

Dorcas
Controller (É.-U.)
Recrutement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Reliable, Affordable Payroll Software

5,0 il y a 11 mois

Commentaires : Overall, I really like the product. The system is easy to use and the support staff is phenomenal!

Avantages :

I love the ease in which I can on onboard employees and process payroll. We are a staffing agency, adding and terminating 2-3 employees on a daily basis. Payroll is just one small aspect of my job. With all the other things I have going on, I can't afford to spend a lot of time setting up new employees and running payroll each week.

Inconvénients :

The online timesheet only allows for employees to enter total hours worked each day instead of putting in the actual time. Also, in an employee misses a punch using the timeclock, there's no automated way for them to request that there time be adjusted. Thirdly, you cannot lock a timecard until midnight of the last day of the pay cycle. This is very problematic for the online time sheets where a supervisor approves time on Friday and the employee comes in on Saturday and changes his/her time. Once the timecard is approved and locked, no one but the supervisor or administrator should be able to go in and change the time.

Christopher
Senior Accountant (É.-U.)
Produits alimentaires, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Easy to use

5,0 il y a 11 mois

Commentaires : I have worked with over 5 different payroll providers and Proliant is by far the best in all aspects.

Avantages :

It is very easy to use and is set up in a very practical manner.

Inconvénients :

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

Donna
Accounting Manager (É.-U.)
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Could be better

4,0 il y a 11 mois

Commentaires : It's OK but could be a lot better. A lot of work is needed with the timekeeping interface and reports.

Avantages :

Most of the payroll features work well when an update doesn't break something

Inconvénients :

The timekeeping interface is a nightmare. It works well enough on it's own but the interface is not good. The customer support for the timekeeping feature is mostly non-existent. The reports and report writer are not that great. The reports consistently leave employees out and you can't rely on the answers 100%. The report writer doesn't have cumulative total fields to create concise reports. Much of the maintenance is not available to the administrator and you have to rely of support to update your tables for payroll and timekeeping; especially timekeeping. Updates to software aren't adequately tested before turnover

Jennifer
HR Manager (É.-U.)
Vente en gros, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

So Happy We Made the Switch to Proliant!

5,0 il y a 11 mois

Commentaires : I was dreading the switch because we had just gone through implementation with another provider. I have no regrets. Proliant is on top of it. Our first payroll was easy! The tax team is responsive and any issues are quickly and easily resolved. I am excited to integrate our expense reimbursement into Proliant instead of cutting checks.

Avantages :

The implementation team was very knowledgeable and made the transition from our previous provider seamless and painless. The Ready Pay Online platform is very intuitive and easy to navigate. Unlimited training is helpful in learning all the different aspects of the software. The customer service has been amazing; I quickly get accurate answers to all of my questions.

Inconvénients :

I still struggle with Reporting and finding or customizing reports to the content and format I need.

Amy
Payroll & Facilities Administrator (É.-U.)
Institutions religieuses, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Payroll Solution

4,0 il y a 11 mois

Commentaires : We have had an overall good experience with Proliant after implementation which was very difficult for us.
It takes much less time to process payroll now that we have electronic timekeeping and can draw funds from more than one bank account.

Avantages :

I like that it is mostly intuitive and user friendly for someone who is technically challenged. I like the NovaTime solution for time and labor...much better than AOD, which was horrible.

Inconvénients :

I do not like that RPO and NovaTime are separate systems...would really like one integrated system. It is very difficult to get employees set up to track hours on their phone. The process to link RPO and NovaTime is complicated and not intuitive. Report writing is not intuitive.

Veronica
Accountant (É.-U.)
Gestion d'organisme à but non lucratif, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best Decision we made to Switch

5,0 il y a 11 mois

Commentaires : My overall experience has been positive and I am able to quickly help my teammates navigate the software. Being able to access resources and training links along with the support team Proliant has in place to assist with additional training or questions you may have, has made my learning of the software very easy.

Avantages :

Seems very easy to learn and when you have questions, there is a section you can review how to use certain features. There are resources and training links to help you navigate the software and the support team is amazing in helping you understand how to use the software properly.

Inconvénients :

The only con I can see is occasionally the time and labor feature times out while you are working. It's quick to get back in to the feature, just haven't asked the team about how to keep it from logging out.

Nancy
Business Office Manager (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

DKC Review of Proliant

4,0 il y a 11 mois

Commentaires : I would say that our experience has been a positive one. I have had some really great support people but they always seem to leave and we're left with some that aren't very helpful. I would like to see the training and support materials improved. They give you an overall understanding of what the tool does but, when you have an issue, it's really difficult to try and find the answer on your own.

Avantages :

Our implementation was very easy. Each of our implementation specialists were very engaged and knowledgeable and helpful during our implementation. The layout is is user friendly and the modules offered are all important aspects of the HR function. I also like the amount of tools provided.

Inconvénients :

While implementation was easy, the training to use the software was lacking. Watching someone go through a video of the modules wasn't as useful as being able to get into a testing site and actually use the software. I wish the guides were a little more user friendly. Sometimes it's hard to tell which guide the information I'm looking for is in. The help feature is nice but, when I tried to use it, it didn't provide me with the information I was looking for.

Kathy
Director of People, Heart & Pulse (É.-U.)
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Customer Service and Implementation, Product is Good Quality

5,0 il y a 11 mois

Commentaires : So glad we switched to Proliant- we were using APS and it was a miserable experience. I have used ADP in the past and did not want that again. I have also used several different ATS' s and this one is one of the best.

Avantages :

Relatively user-friendly, customer service is very responsive, implementation was smooth. Any minor issues that come up are addressed immediately.

Inconvénients :

The product itself can be a little clunky. The mobile app is good, but has some issues- specifically: lag time where the employee thinks the time punch didn't go through so they double-punch. Some of this depends on the employee and wifi, but this happens even when wifi is strong. Hoping this is resolved in later versions. Also, the different components (ATS, Benefits portal, Payroll, etc.) while the systems talk together, there is a certain amount of clunkiness between systems (i.e. different branding, etc.)

Kathaleen
HR Director (É.-U.)
Administration publique, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Payroll made easy

4,0 il y a 7 mois

Commentaires : Overall I am pleased with Proliant. Sometimes it takes a while to get assistance when you have an issue. I think that it may be a staffing issue. It's a sign of the times to be short staffed these days. Our customer service rep is great, I just think she gets overwhelmed with calls and emails sometimes.
I would recommend Proliant to anyone who needs a payroll system.
I used to work for another payroll company and I would choose Prolaint over them any day of the week.

Avantages :

Using the software is easy. I like how you can edit the wizard fields to help create just what you need to enter a new employee. Easy to find the information that you need quickly by using the different tabs. Excellent training options right from the software, you get the training any time you wish to view it. Several useful reports are already created for use.

Inconvénients :

When the software is being updated you can lose some of the functions. They need to do more testing to make sure everything works before they launch it. Sometimes they go back and forth before they correct the issues or the server is down. It can be challenging at times. When it works, it works great. Unfortunately, Payroll is time sensitive and when you need to use it, you need it to work properly.

Phil
COO (É.-U.)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Proliant for rapidly-growing firm, great access to data

5,0 il y a 11 mois

Avantages :

Implementation was very easy Payroll tool is straightforward Report Writer is fantastic

Inconvénients :

PTO management - no forecasting, review of time tracked versus requested Variable payees on payroll can be tough to manage occasionally (we have a 1099 payroll that runs once monthly, and the payees vary - often they won't show on the payroll and we have to add them every time)

Elizabeth
Human Resources (É.-U.)
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Best software for all in one HR

5,0 il y a 11 mois

Avantages :

Best part about using Proliant is the integration all in one place.

Inconvénients :

The only issues we have ran into were communications with an account manager, which were fixed very quickly when we brought them up and addressed them.

Julia
Director of Accounting (É.-U.)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IDA's Review

5,0 il y a 11 mois

Commentaires : I absolutely love Proliant and our customer service rep, [SENSITIVE CONTENT].

Avantages :

I like the ease and accuracy of the actual processing of the payroll.

Inconvénients :

The difficulty in new employees setting up access to the time clock.

Jann
Director of Operations (É.-U.)
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great beginning into HRIS software for a small nonprofit.

4,0 il y a 11 mois

Commentaires : Implementation was well-guided and training was helpful. It's not the most intuitive software I have ever used, but it's not difficult

Avantages :

Excel time sheets are a thing of the past, and we enjoy a timekeeping system that integrates with payroll. The Proliant set up team worked with us to track both grants and activities, which makes payroll accounting much easier. W2s and pay stubs are available for employees to access in the same system where they enter time, and they are able to make changes to their benefits allocations in the system.

Inconvénients :

The help features are not that helpful. There is a library of topics, but it is nearly impossible to navigate. The multi-factor authentication also makes me a little nuts. Because my browser is set to limit cookies, I have to log in, get a code from my email, then answer three questions every time I log in. No other site I visit is as rigorous. I understand that there is a lot of sensitive data, but might appreciate an MFA app like Salesforce uses.