Avis clients sur Mint Service Desk

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Plateforme de centre de service et de gestion d'actifs extrêmement flexible avec un moyen convivial de dialoguer avec des clients potentiels.

En savoir plus sur Mint Service Desk

Avantages :

Non disponible

Inconvénients :

Non disponible

Mint Service Desk - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,8
Fonctionnalités
4,6
Rapport qualité-prix
4,8

Probabilité de recommander le produit

9,2/10

Mint Service Desk a reçu une note globale de 4,8 étoiles sur 5 d'après 11 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (11)

J F
J F
Programme Manager (France)
Utilisateur LinkedIn vérifié
Matériel informatique, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Flexible, easy to use, a host of features at a reasonable implementation price

5,0 il y a 2 ans

Commentaires : I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Avantages :

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Inconvénients :

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr
Team Leader (Pologne)
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

ITSM Software that doesn't kill your budget and time

5,0 l’année dernière

Avantages :

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Inconvénients :

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Utilisateur vérifié
Technical Program Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good Asset Management tool

5,0 il y a 2 ans

Avantages :

I like that it has its own ticketing system integrated with it.

Inconvénients :

I wish they improve and modernize the user interface.

Marcin
Cloud Architect (Pologne)
Logiciels, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Reasonable pricing and straight to the point

5,0 il y a 2 mois

Commentaires : Our use case was to create a complete service catalog that we could share internally and externally at the organization. That went well and we've noticed a lot of improvements in daily operations thanks to that.

Avantages :

We were looking for a platform that could handle service management with additional extensions like Customer Portal. For us, the Customer Portal and the possibility to manage dynamic fields that are related to certain ticket types were the main game-changer.

Inconvénients :

Admin panel could be described better especially for those who are newbies to service desks. There are also some tweaks that could make the overall user experience way better but I believe that will change in the upcoming versions.

Lukasz
CEO (Pologne)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Ease of use is the key

5,0 il y a 2 ans

Commentaires : Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Avantages :

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Inconvénients :

For our purposes everything is ok. It is great for ticket management.

Réponse de l'équipe de OPGK RZESZOW

il y a 2 ans

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Utilisateur vérifié
business development latin america (Mexique)
Utilisateur LinkedIn vérifié
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Great system

5,0 il y a 4 ans

Avantages :

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

Inconvénients :

I like everything is very helpful and easy

Rolando
Rolando
COO (Espagne)
Utilisateur LinkedIn vérifié
Animation, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good tool

5,0 il y a 2 ans

Commentaires : Very happy with the software and the service.

Avantages :

During our periods using it, it was very simple and organized software to cover our needs.

Inconvénients :

Some graphic designs of the interphase could be improved.

Maria Fabiola
Maria Fabiola
VP Business Analysis SR Manager (Mexique)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Very usefull

5,0 il y a 2 ans

Avantages :

Its easy and intuitive To use . Friendly interfase Without any doubts its a excellent sw option

Inconvénients :

Nothing to add at this moment .... thanks

Mohd Azfar
Application Consultant (Malaisie)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great new comer

4,0 il y a 3 ans

Avantages :

Ease of use. Chat oriented communication.

Inconvénients :

As the system is new, not all features available but current features already enough for helpdesk and asset management.

Réponse de l'équipe de OPGK RZESZOW

il y a 3 ans

Thank your for your review. We are working hard to improve our solution.

Nicholas
Analyst (Canada)
Logiciels, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great software

4,0 il y a 3 ans

Avantages :

Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.

Inconvénients :

Initially tough to figure out. There is a steep learning curve

Constance
Supervisor (Canada)
Banque, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent

5,0 il y a 3 ans

Commentaires : Very professional and fantastic service

Avantages :

Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.

Inconvénients :

At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.

Réponse de l'équipe de OPGK RZESZOW

il y a 3 ans

Thank you for reviewing us. We are working hard to improve the overall onboarding experience.