Note moyenne
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Note globale4,8 /5
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Facilité d'utilisation4,7 /5
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Service client4,8 /5
En savoir plus sur Mint Service Desk
Plateforme de centre de service et de gestion d'actifs extrêmement flexible avec un moyen convivial de dialoguer avec des clients potentiels.
En savoir plus sur Mint Service Desk9 avis affichés
J f B.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 27/10/2020
"Flexible, easy to use, a host of features at a reasonable implementation price"
Commentaires: I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
Avantages: The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
Inconvénients: When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
- Source de l'avis
- Publié le 27/10/2020
Lukasz B.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 23/07/2020
"Ease of use is the key"
Commentaires: Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
Avantages: I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
Inconvénients: For our purposes everything is ok. It is great for ticket management.
Réponse de l'éditeur
envoyé par OPGK RZESZOW le 29/07/2020
Dear Lukasz,
Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
- Source de l'avis
- Publié le 23/07/2020
Rolando G.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 02/12/2020
"Very good tool"
Commentaires: Very happy with the software and the service.
Avantages: During our periods using it, it was very simple and organized software to cover our needs.
Inconvénients: Some graphic designs of the interphase could be improved.
- Source de l'avis
- Publié le 02/12/2020
Utilisateur vérifié
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client4 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 09/10/2020
"Very good Asset Management tool"
Avantages: I like that it has its own ticketing system integrated with it.
Inconvénients: I wish they improve and modernize the user interface.
- Source de l'avis
- Publié le 09/10/2020
Utilisateur vérifié
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 28/05/2019
"Great system"
Avantages: It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Inconvénients: I like everything is very helpful and easy
- Source de l'avis
- Publié le 28/05/2019
Constance K.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités5 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 14/06/2019
"Excellent"
Commentaires: Very professional and fantastic service
Avantages: Very flexible. Asset management combined with service desk in a really good way. Chat oriented communication.
Inconvénients: At the beginning it might be difficult to understand the whole concept of the system but once you get into the details it occurs that it's really powerful in terms of configuration and adoption to the organisation in which it works.
Réponse de l'éditeur
envoyé par OPGK RZESZOW le 17/06/2019
Thank you for reviewing us. We are working hard to improve the overall onboarding experience.
- Source de l'avis
- Publié le 14/06/2019
Maria fabiola G.
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Note globale5 /5
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Facilité d'utilisation5 /5
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Fonctionnalités4 /5
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Support client5 /5
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Rapport qualité-prix5 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 20/10/2020
"Very usefull"
Avantages:
Its easy and intuitive To use . Friendly interfase
Without any doubts its a excellent sw option
Inconvénients: Nothing to add at this moment .... thanks
- Source de l'avis
- Publié le 20/10/2020
Mohd azfar M.
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Note globale4 /5
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Facilité d'utilisation4 /5
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Fonctionnalités3 /5
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Support client4 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 20/05/2020
"Great new comer"
Avantages: Ease of use. Chat oriented communication.
Inconvénients: As the system is new, not all features available but current features already enough for helpdesk and asset management.
Réponse de l'éditeur
envoyé par OPGK RZESZOW le 29/05/2020
Thank your for your review. We are working hard to improve our solution.
- Source de l'avis
- Publié le 20/05/2020
Nicholas M.
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Note globale4 /5
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Facilité d'utilisation3 /5
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Fonctionnalités4 /5
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Support client5 /5
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Rapport qualité-prix4 /5
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Probabilité de recommander le produit
- Source de l'avis
- Publié le 15/02/2020
"Great software"
Avantages: Breaks down something as complicated as asset management into a relatively easy concept to understand and implement within a company.
Inconvénients: Initially tough to figure out. There is a steep learning curve
- Source de l'avis
- Publié le 15/02/2020