Avis clients sur Club Caddie

Completely Satisfied Customer

Commentaires : I couldn't be more pleased with the addition of Club Caddie at our golf course. We are saving so much money and yet getting a much superior service. The customer service that we have received has been phenomenal. Everyone is responsive to our questions and needs.

Avantages :

I like having complete control over out tee-sheet and booking experience. There are settings and controls that allow me to tailor different aspects of our bookings system to fit our specific needs and preferences. This level of control ensures that we can offer our members & golfers the best possible experience. Equally important is the user-friendly interface across the system. Intuitive, easy to navigate, and efficient, enabling users to accomplish tasks without unnecessary complexity. Especially important when new staff need to get familiar with the system.

Inconvénients :

The member billing seems to be the area that I struggle with at times to integrate with our processes.

Excellent System. Glad we made the switch.

Avantages :

Combined food and beverage and retail into a single inventory management system has been a difference maker for our semi-private facility. Our customers love the mobile app and member portal, especially because it's so much easier for us to update it consistently. Club Caddie's support is fantastic. Lots of updates. The software improves every month.

Inconvénients :

Club Caddie replaced five software systems at our club. Migrating technology is a big change. We underestimated how much time and effort it would take and wish we would have started our transition earlier in the Spring.

We switched to another company

Avantages :

I work in the office so I did not use the point-of-sale on a daily basis so I can’t answer this adequately, but the people who did use the system on a daily basis did not care for it which is one of the reasons we made the switch to another company

Inconvénients :

Their customer service has been horrible. I don’t care for the quality of the reports and now all of my data for the previous month has completely disappeared so I can’t even pay my sales tax because all my reports are currently unavailable for some reason. I reached out to customerservice on numerous occasions over the last 3 to 4 days and they just keep telling me they’re working on it so now my sales tax is late and I will be paying penalties. We had to switch to another company in the middle of our busy season because we just couldn’t stand it anymore.

Ease of use & a wealth of information

Commentaires : My experience has been super and even though been with club Caddie less than a year we are very pleased with our choice.

Avantages :

The ease of use and very customer friendly. The systems provides a wealth of information and is easy to obtain a good picture of our operation. Also the staff is always willing to answer any question I have or my staff has.

Inconvénients :

I don't have any, just keep doing what you are doing.

Ease of Use, Ease of Implementation, Great Value

Commentaires : Overall experience is great. Customer support and my account manager are fantastic. The software is very intuitive and the back end has a multitude of features.

Avantages :

You can have an operator trained in basic functions in just minutes to begin ringing up sales on the POS system and the Tee sheet.

Inconvénients :

I would like to see suggestions in the back end for what to title rack rates. I know they differ by all types of courses, however they could start you with suggestions of what many operators use.

ClubCaddie - 2nd to non

Commentaires : Everything has been awesome with ClubCaddie from the start. We had them come out to our location and help implement the software ON SITE! which was huge.

Avantages :

I really like the flow of this software. You can maneuver around within this software within one view. You don't have to go to other sites or pages to do your main tasks. It's also maintained updated and enhanced with new features.

Inconvénients :

The biggest thing I would have to say that I least like about the software was not finding them sooner. We went so long with dealing with outdated software and tech until we found ClubCaddie

Club Caddie POS

Commentaires : Being cloud based we were able to use all of our existing hardware and most importantly it allows me to stay tuned in with operations no matter where I am. Integration and installation was quick, efficient and done completely through remote access. The online training was thorough and concise with just enough input initially to get us up and operational without overloading. This allowed our staff to quickly gain the confidence and understanding needed to go live and as we progressed; their support team was always available and very capable which is understatedly huge! We all know that questions, issues and glitches arise at the most in opportune time or when everything quiets down late into the evening. We are two years in with their system and have never been left without immediate first rate support. Club Caddie isn't a one size fits all. I liked that we weren't overwhelmed with features and kits/components that we did not need; therefore, we found it very adaptable, customizable and intuitive. As for their development team, they are always listening and looking for feedback. As we, course owners and operators, come up with new ideas and suggestions for added features we'd like to see, they listen and get busy. As we evolve, they evolve. The results are there! The updates and integrations of new features is a sign to me of a company that wants to succeed and be out front. As a course owner for over 10 years, I can highly recommend them as a software provider!

Avantages :

We have found the Club Caddie POS software and operating system to be very reliable and a seamless replacement for our previous software provider. We utilize their online tee sheet as well as their credit card processing partner. Everything works together in harmony and has proven to be cost effective and efficient.

Inconvénients :

I like the whole package! They have a great product with a great team behind it!

Club Caddie

Commentaires : It has been a very crazy 2 seasons thus far with what has been going on. Club Caddie has been very helpful with anything I needed to make things go smother with their software!

Avantages :

I like how it is easy to use for all users, the reports and controlling my price for online tee times. The support team are great to work with and handle any problem you might have.

Inconvénients :

2 things: Not a fan of the chat option when you need a quick answer for support. I would like to see a pin # for each transaction to make staff members accountable for the transaction and also track down any mistakes that may happen.

Club Caddie - Exceptional Tee Sheet Program

Commentaires : It has been a very good experience with Club Caddie. Of course we have had "bumps" along the way, but with [sensitive content hidden] help these have been resolved in a timely manner. It has been a pleasure to work with him.

Avantages :

I love the fact that we can chat with Club Caddie at any time if problems arise. I also love how it is user friendly.

Inconvénients :

When software updates occur, we have some trouble getting the staff use to those updates.

This Software Is A Cut Above The Rest

Avantages :

Club Caddie has been hands down the easiest course operator software to use, train staff on, organize events and run accounting reports. 10/10 would recommend.

Inconvénients :

Initial setup and transfer of memberships/ inventory was a mild hindrance but easy to use after a few tries.

Good and Getting Better

Commentaires : I am happy that we went with Club Caddie. It was a much more affordable option than some of the larger Golf Course Management software companies. It fulfills our needs and I appreciate that they are constantly looking for ways to improve -- even if that means having to find and deal with areas where the software is deficient.

Avantages :

I appreciate ClubCaddie's constant desire to improve the software. About once a month they are releasing new versions that always improve upon old ones. They are receptive to feedback and often times will cater directly to user recommendations. We are a smaller sized golf course and ClubCaddie does everything that we need it to do.

Inconvénients :

There are still some functions that I would like to see rolled out. Specifically, there is currently no device in the software to handle Cart Ride or Greens Fee Punchcards. It is my understanding that it is being worked on by developers and I look forward to it being rolled out. Would also like to see function that addresses Member or Non-Member Pro Shop Credit.

Club Caddie Answers Your Needs

Commentaires : To boil the entire experience down into a few words, Club Caddie has been excellent in every way.

Avantages :

The simplicity to both learn and use Club Caddie to manage our daily operations and their level of customer service is unmatched.

Inconvénients :

There can always be improvements made to any software, I would like to see some tweaks to the tee sheet view.

Good product

Commentaires : Above average. Would love to see it work with fast internet speeds.

Avantages :

Integrates quickly. Lots of data. Quick and easy adjustments.

Inconvénients :

Can be just a little clunky. Partially because of our slower internet speeds. Changing 18 to 9 hole golfers is slow.

Smart option for Golf and F&B PMS

Avantages :

The POS register requires little to no training! It's basic flow is easy to follow. It has a seamless transition between both golf and F&B. Keeping member accounts manageable and accessible by all.

Inconvénients :

There is always room for improvement on every PMS. Nothing is ever perfect. What I appreciate about Club Caddie is they listen to us users. They take in feedback and implement changes quickly. Every update provides that extra layer of improvement making the quality of their product better and better over time.

Club Caddie Golf Management

Commentaires : It's been fantastic. Their team has been very helpful from the start and continue to reach out and ask ways to make the system better

Avantages :

Easy to learn the system, followed by easy to train new staff of the operation of the program.

Inconvénients :

Some of the back office items can be confusing to learn, but once you understand how they function it's not too difficult to pick up

Club Caddie

Commentaires : Excellent

Avantages :

Customer Support is outstanding. Whenever we have a question, they are available including nights and weekends.

Inconvénients :

Not a thing. Very happy with whole package.

Ankeny Golf & Country Club - perfect system for a small to mid-sized private club like ours

Commentaires : very impressed, logical thinking and usage for a golf club

Avantages :

member management point of sale reporting payroll integration with quickbooks

Inconvénients :

having to use the mouse to type in 4-digit passcode for every transaction.....the keypad would be nice, or a swipe badge system to speed up transactions