Avis clients sur Haptik

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Haptik alimente les assistants virtuels intelligents qui transforment l'expérience client, tout en augmentant les ventes et en réduisant les coûts.

En savoir plus sur Haptik

Avantages :

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us.

Inconvénients :

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses.

Haptik - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,5
Fonctionnalités
4,0
Rapport qualité-prix
4,1

Probabilité de recommander le produit

8,3/10

Haptik a reçu une note globale de 4,4 étoiles sur 5 d'après 23 avis d'utilisateurs publiés sur Capterra.

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Utilisateur vérifié
Manager - Digital Partnerships & Innovation (Inde)
Utilisateur LinkedIn vérifié
Médias de diffusion, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Excellent customer service

5,0 il y a 2 ans

Commentaires : Excellent. Brilliant execution.

Avantages :

We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Inconvénients :

Would appreciate if the reporting interface is more robust.

Narayan
Digital Head (Inde)
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Awesome Conversational AI bot, SME in Telecom

5,0 il y a 2 ans

Commentaires : Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Avantages :

Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Inconvénients :

Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

venugopal reddy
QA analyst (Inde)
Logiciels, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Review on the Associate level

3,0 il y a 2 ans

Commentaires : It was pretty decent for a person who is not so familiar with coding

Avantages :

I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Inconvénients :

I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Jeet
Jeet
Chief Technology Officer (Inde)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

A good product for all your AI needs

4,0 il y a 2 ans

Avantages :

The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Inconvénients :

While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Sachin
HR Analyst (Inde)
Pétrole et énergies, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bot Implementation just got a whole lot easier!

5,0 il y a 2 ans

Commentaires : My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests.
The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Avantages :

The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Inconvénients :

One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Sandya
Sr. Marketing Executive (Inde)
Pétrole et énergies, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Support

4,0 il y a 2 ans

Commentaires : Very good support and we are very happy with the services

Avantages :

The product is customer friendly and easy to use and as well as the implementation is also very easy

Inconvénients :

Few more improvements are required like more analytics need to be provided to user in terms of agents and automation of agents chats is also required

Ashish
Sr Manager - Customer Success (Inde)
Sports, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A promising product in near future

4,0 il y a 2 ans

Commentaires : AI has been the need in recent times for all companies which have users reaching out to them for basic queries that a chatbot can take care of (without having a manual team set up for it). Since we have similar user base, Haptik has been very important in handling our basic user queries in no time.

Avantages :

What makes a product stand out from other products are the unique features. Haptik has recently built something which is required in todays time to give good comparison with other tools offering AI.

Inconvénients :

The product has worked on its AI the most and is lacking a bit on the UI which makes it more interesting for the client and the end-user as well. If this is taken care by the company, they will leading the competition and will definitely be one of the top choices for clients.

Suman
Solutions Architect (É.-U.)
Informatique et sécurité réseau, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Highly adaptable IVA platform

5,0 il y a 2 ans

Commentaires : We have integrated their IVA into our MSP solutions, specifically IT Service Desk

Avantages :

Integration with a wide variety of back end platforms was a snap. Excellent IVA analytics and data to continually train the virtual agent intent recogntion models.

Inconvénients :

The ML Engine metrics are a bit opaque, and there is not a lot of control over hyperparameters

Nihanth Reddy
Nihanth Reddy
SDE 2 (Inde)
Utilisateur LinkedIn vérifié
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best

4,0 il y a 2 ans

Avantages :

Easy to use and can quickly build the chatbots and ship them to production very quickly Good support and documentation which helps through the development process Readily available integrations for popular apps like Facebook and Whatsapp

Inconvénients :

Can have more integrations readily available Depending on dataset training time increases by huge margin

Mayank
Assistant Manager - Digital Marketing (Inde)
Immobilier, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great tailor-made solutions for the Business

5,0 il y a 2 ans

Avantages :

The bot has helped in engaging with multiple customers organically which has helped in reducing overhead costs and cost of acquisition for us. Especially liked, how the bot was customized for different channels like WhatsApp, Facebook and website.

Inconvénients :

Web chat can be further improved by adding more features like call, cobrowsing, video etc. Also, custom CRM integrations should be possible.

Raj
Manager (Inde)
Vente au détail, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Efficient and Effective AI Virtual Chatbot

5,0 il y a 3 semaines Nouveau

Commentaires : The overall experience has been great over the 2 years. Very professional operations and approach. The team is very supportive and helpful on a day to day basis.

Avantages :

1. The AI chatbot being one of the most imp features is on point with great analysis and monthly reports. 2. The CS team is phenomenal and supportive.

Inconvénients :

1. AI features are not explored enough within basic use cases.

shweta
RCC Head (Inde)
Hôtellerie, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Haptik Whatsapp integration Review

4,0 il y a 2 ans

Commentaires : The product works well and team is supportive, however the product change cycles could be reduced.

Avantages :

The software is customizable and the haptik team used to take feedback from us and implement changes in the products as different usecases required

Inconvénients :

The chatbot feature had a very limited usage over the integration

Niyati
Assistant Manager (Inde)
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

The releases and the ease of use

5,0 il y a 2 ans

Commentaires : I was in a team for making chat bots for the Jiomart client and so far the bottom was very well made and minimized a lot of our efforts in non important areas by using default bot templates especially in the UI areas.
We were easily able to optimize our bot to reduce the bot breaks to zero because of it's excellent root node and intent mapping.

Avantages :

The best feature so far was the drag and drop feature which makes it soo exceptional. Even people from non programming background now make chat bots without much difficulty.

Inconvénients :

So far after having used it for around a year I felt that the complexity level of entities is little difficult for people who are from non coding backgrounds, it can be simplified a bit

Jithesh
Team Lead (Inde)
Logiciels, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Haptik

4,0 il y a 2 ans

Commentaires : Overall is good user friendly

Avantages :

The quick chat bots that replied to the users

Inconvénients :

The data extraction for the chats support

Akif
CEO (Inde)
Compagnies aériennes/Aéronautique, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good

5,0 il y a 2 ans

Commentaires : Very good

Avantages :

It is customization is very good and they also have the business understanding

Inconvénients :

Implementation time. Since we one of the first ones, the implementation time took time

bruce
CCO (Inde)
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

AI Is The Future of CS

5,0 il y a 2 ans

Commentaires : Brilliant team of dedicated professionals worked seamlessly with our internal team and our CRM vendor, and in 6 months, under lockdown and WFH conditions, went live and began servicing thousands of customers daily. With Phase One implementation, our bots are able to close 50% of all customer queries without live agent intervention. Phase Two will increase this number to about 85%.

Avantages :

Empowers customer self-help. Reduces cs friction and live agent demand by about 50%.

Inconvénients :

No complaints. Its been live for two months now and so far, so good.

Harish
RME (Inde)
Pétrole et énergies, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

HAPTIK REVIEW

4,0 il y a 2 ans

Commentaires : Good

Avantages :

Basically Customer care support & Ease of use

Inconvénients :

Improvement: while manually answering queries you can add auto suggest option like linked in

Lucas
Jr. Solutions Engineer (É.-U.)
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

End-User Friendly Experience

4,0 il y a 2 ans

Avantages :

Haptik provides an intuitive interface for building conversational AI Bots. The learning curve is relatively smaller compared some of its competitors due to its extensive documentation and end-user friendly UX design. One of my favorite aspects though is its high level of customer support; their team is highly responsive and attentive to client's custom specifications.

Inconvénients :

Overall the features are great and it's hard to single out one single con. This is relatively minor but it'd be great to see a list of different machine learning algorithms that Haptik uses or the ability to choose a specific algorithm for training data.

Hemanth
Software Developer (Inde)
Télécommunications, 10 000+ employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Good User Experience

4,0 il y a 2 ans

Commentaires : For Developing Chatbots .

Avantages :

I was involved in the demo and integration of the bot to be used along with the apps that were being built by our team. The user experience of the bot is what stands out compared to the competitions of their product. I also liked the availability of the documentation and the good support.

Inconvénients :

It could improve on adding custom NLU and support

Sarah
Customer Relationship Manager (Émirats arabes unis)
Services financiers, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great interactive tool

5,0 il y a 2 ans

Commentaires : Out of hours support improving customer accessibility & reduced advisor contact resulting in increased productivity.

Avantages :

Easy integration, tailored and personal to our brand, useful analysis data.

Inconvénients :

Ability to make amendments to content directly/configure rather than through support would be a great addition. Other browser compatibility.

Harshita
Deputy Manager (Inde)
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Review Chatbot - Whatsapp

4,0 il y a 2 ans

Avantages :

The Chatbot product is really helpful for our business it gave us a digital platform for Customer to push their queries and apply for loans easily. The integration with the existing business processes was easy.

Inconvénients :

Integration of Whatsapp Product with business processes is little difficult. Rest everything is good

Roshni
Product Manager (Inde)
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Unified Solution for Chatbot and Customer Support

5,0 il y a 2 ans

Avantages :

Haptik provides chatbot on WhatsApp along with chat and Analytics tools. Whatsapp being the most effective communication tool right now brings the ease of use for customers.

Inconvénients :

Customers willing to self develop might face difficulties as development is mostly coder oriented.

Sneh
AGM- Projects- SMS Technical (Inde)
Télécommunications, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Good product and easy to integrate with various platforms

4,0 il y a 2 ans

Avantages :

Architecture is flexible enough to accommodate all kind of campaigns

Inconvénients :

Till now all seems fine as haven't launched it in live environment. Will be able to comment once it goes live.