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Avantages :

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page.

Inconvénients :

As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Arena - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,3
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,2/10

Arena a reçu une note globale de 4,6 étoiles sur 5 d'après 21 avis d'utilisateurs publiés sur Capterra.

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Utilisateur vérifié
CEO (É.-U.)
Utilisateur LinkedIn vérifié
Hôtellerie, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Arena Best in Market for Live Chat

5,0 l’année dernière

Avantages :

How easy it is to use and that it solves my live chat problem with an easy to create embed.

Inconvénients :

There are a lot of changes to the features on my pricing package and many times Arena changes these without notification. That can be frustrating when we're live-streaming events only to find out we have to make adjustments.

Réponse de l'équipe de Arena

l’année dernière

Hello! That's amazing. We are so happy to provide the solution for your live-streaming events. Thank you for the feedback regarding the changes.

Brooks
Assistant Director (É.-U.)
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Arena Chat for Online Events

5,0 l’année dernière

Commentaires : We have seen increased engagement through Arena Chat, which is largely thanks to the help of their support team that always jumps in quickly to help meet our needs.

Avantages :

Arena allows us to inexpensively engage with our audience in a personal way. It offers more functionality than most platforms (like link sharing, emojis, and gifs) but at a more affordable price point than typical.

Inconvénients :

The biggest drawback is that the analytics are essentially set up on a per-event basis. That is great for short, large events. However, with 5-6 small events each week, the analytics aren't structured to be able to easily see the engagement for each one.

Réponse de l'équipe de Arena

l’année dernière

Hello Brooks H! Really important to keep your audience engaged, isn't it? We are happy to be contributing to it. Thank you for the feedback about the Analytics, our team will take that into account. For now, we advise you to create one chat room per event, so you can have a better view of the engagement for each one. Stay tuned, we are always making improvements in our products.

Nick
Director (É.-U.)
Production audiovisuelle, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

FreightWaves x Arena

3,0 il y a 12 mois

Commentaires : Overall, in the beginning, everything was great. Quick response times via Slack for help - lots of back and forth conversations to how we can increase Arena's use.
Towards the end, that all seems to tapper off. Slack responses were lackluster and our issues never seemed to be fixed right away.
IE:
- Users in the chat room feature wasn't ever accurate so we turned that off
- Analytics page consistently failed (was then told it wasn't an actual feature of the software which seemed to be miscommunicated from the very beginning if true)

Avantages :

I liked how easy it was to deploy. I also liked how easy it was to set up a chat widget.

Inconvénients :

I did not like that some of the core features didn't seem to be completed. One thing that was a small annoyance was having to always enter a HEX code for a new chat widget.

Réponse de l'équipe de Arena

il y a 11 mois

Hi Nick! We appreciate your feedback. It's all taken into consideration for new features and improvements we are currently working on. Best, Arena team

Kit Joy
Production Executive (Malaisie)
Construction, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Arena

4,0 il y a 8 mois

Commentaires : Overall it delivered what was needed for us - chat, Q&A, polling and we have a great time engaging with our live stream participants.

Avantages :

The ease of use of the Chat, Q&A and poll. The nice layout. Being able to customise the colours and logo. Being able to give emoticons to each chat message. Being able to upvote questions. Being able to use GIFs.

Inconvénients :

The Q&A and polling icons are too small to be noticed (for older people). The admin page set-up is messy and complicated about what's where. Even after the event was over we still had trouble remembering how to access the specific settings page we needed to go to.

Réponse de l'équipe de Arena

il y a 6 mois

Hi Kit! Amazing to know that you have a great time engaging with your live stream audience. That's priceless. Thank you for the feedback. We'll look into that.

Brent
Marketing (É.-U.)
Événementiel, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent chat service for your site

5,0 l’année dernière

Commentaires : Offering real time chat boxes for sessions, events, and virtual booths in our online trade shows

Avantages :

Arena has a sleep look and feel for chat, seemlessly integrating with a webpage or serving as a pop up widget. The chat itself is robust with gifs, reporting, deleting, emojis, replies, liking messages and more

Inconvénients :

The direct message functionality is not useful, as we use chats on different sites, but users can see moderators from completely different environments

Réponse de l'équipe de Arena

l’année dernière

Thank you, Brent P! We love to hear your thoughts about Arena's products. Count on us to continue boosting your online trade shows :)

Jared
Teacher (Canada)
E-learning, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Using Arena for LIVE Streaming Comment Feed

5,0 l’année dernière

Commentaires : Arena has been really easy to use and it has almost all of the features I desire.

Avantages :

I loved that I could embed it into our LIVE streaming page so that it integrated nicely with the design of the page. I also love that users can pull the chat out into a separate window beside our video player if they choose. This way it's easier for them to watch the LIVE stream and see the chat at the same time.

Inconvénients :

I would like to be able to customize the chat room font. I would also like to integrate the login process with my site member area so that when members logged into my site, they would be logged into the chat room automatically. As it is right now, they need to log in to the chat after they have just logged in to my site and that is a point of confusion for them sometimes.

Réponse de l'équipe de Arena

l’année dernière

Hi Jared! Wonderful. Thank you for the feedback. Live stream with live chat is a great combination. We do have a feature that allows login integration. It is called Single Sign-On. Let's talk more about it.

Jake
CEO (É.-U.)
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fantastic Live Chat and Live Event widgets that complete my virtual event work

5,0 l’année dernière

Commentaires : Arena helps make the nonprofit fundraising events that we run possible. They've been a fantastic partner through the pandemic, helping these nonprofits create engaging online events.

Avantages :

We rely on engaging audiences online, and Arena makes this possible for us in a compartmentalized fashion. We can set up multiple Live Chats and other live event widgets that complete our virtual events. It's especially important that these widgets are embeddable and easily customized. Better yet, the company has been VERY responsive to feedback.

Inconvénients :

Access permissions could use some work, making multi-user login scenarios more granular in access. Exporting chats AFTER a live event could use a little work too.

Réponse de l'équipe de Arena

l’année dernière

Hello Jake! Thank you for the incredible feedback. That's why we work very hard, to collaborate with our customers and the feedback is indeed taken into consideration. Stay tuned, the team is constantly launching improvements and new features.

William
Media & Post-Production Supervisor (É.-U.)
Institutions religieuses, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great live chat platform

5,0 l’année dernière

Avantages :

It has the features we were looking for, was easy to implement, has a good price relative to other options, and support has been fantastic.

Inconvénients :

Not really a con, but there are many available features that we don't even use yet.

Réponse de l'équipe de Arena

l’année dernière

Amazing, William C! We are super glad to know that you found what you were looking for. Count on us whenever you need it.

Mladen
Owner (Bulgarie)
Production audiovisuelle, Auto-entrepreneur
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Arena Live Blog at [SENSITIVE CONTENT]

5,0 l’année dernière

Commentaires : Great, have used the Live Blog for more than 10 events coverage and it has been awesome.

Avantages :

It was very easy to implement the Live blog into my Wordpress site. I like the fact that it is very easy to embed youtube videos, or tweets on the Live blog.I

Inconvénients :

I didn't have any issues indeed. Didn't face any issues with setting my profile and blogging on my website.

Réponse de l'équipe de Arena

l’année dernière

Thank you, Mladen A! We love to hear that the Liveblog is making such a good difference in our events coverage.

Olaf
Founder (É.-U.)
Médias en ligne, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy, Quick and Modern

4,0 il y a 7 mois

Commentaires : Overall Arena.im is a dream to use! I really like their simple, clean modern interface.

Avantages :

Arena.im' has a modern and easy approach which makes it simple to use from the get-go. Behind this "simplicity" lie a selection of details customization options to let you craft your website feeds as uniquely and detailed as you need. During the times when you get stuck along the way, you can reach support via the live chat box on-screen.

Inconvénients :

The 1000 impressions limit in the the entry-level package get used up quite quickly, which could deter smaller blogs and websites from signing up initially due to the starting price of a paid subscription.

Réponse de l'équipe de Arena

il y a 6 mois

Hi Olaf! We are delighted with your feedback. Thank you!

Louise
Digital Content Editor (Brésil)
Divertissement, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Almost daily heavy using

4,0 l’année dernière

Avantages :

The live chat and poll options were the most popular features with our public. They became very easy to use with practice and helped to understand what the public was most interested in reading on our website.

Inconvénients :

When selecting a person for a post in which we shared quotes from the lives that were being streamed, we had some difficulties after having saved many names. This made the process a little slower and, until the last time it was used, has still not been resolved.

Réponse de l'équipe de Arena

l’année dernière

Hi Louise F! It's amazing that you have been using our product very frequently. We also love to understand what our customers are most interested in. Regarding the difficulties you mentioned, we are looking into it.

Adam
Student (R.-U.)
Production audiovisuelle, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Good for Live Blogging

5,0 l’année dernière

Avantages :

Makes your live blogs look slick and professional, can easily embed photos and videos and social media channels into your feed

Inconvénients :

I think the software runs perfectly for what you need it to do in a live blog

Réponse de l'équipe de Arena

l’année dernière

Wonderful, Adam H! Our team is continuously improving the product so our customers can have the best experience.

Utilisateur vérifié
Growth Manager (Brésil)
Utilisateur LinkedIn vérifié
Presse écrite, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Amazing Chat - Customizable, fast and easy

5,0 l’année dernière

Avantages :

Live Chat Customer Data Plataform Live Blog

Inconvénients :

It's so flexible that surprise me with a lot off options.

Réponse de l'équipe de Arena

l’année dernière

Thank you! Stay tuned, we are always working to improve our customers' experience. ;)

Michael
Product Manager (É.-U.)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Affordable Chat Option

5,0 l’année dernière

Avantages :

Arena Live Chat is a great option for an embedded chat service. It's reliable and the fees are reasonable.

Inconvénients :

We had one outage previously which was not ideal, but otherwise it has been rock solid.

Réponse de l'équipe de Arena

l’année dernière

Hello Michael G! We are thrilled to see that you trust us. Our team is constantly developing new solutions to improve our customer's experience.

Dennis
Project Manager (Allemagne)
Production audiovisuelle, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Best solution for our platform

5,0 l’année dernière

Commentaires : We use the chat of arena.im so that visitors of our platform can exchange information. This is an immensely important component

Avantages :

The arena.im chat is easy to integrate and very user-friendly. We always receive positive feedback about the possibility to exchange with the organizers and other visitors. We rely on this tool from the beginning

Inconvénients :

No option not to display the branding. Beushers believe they have to register in advance and therefore do not use chat

Réponse de l'équipe de Arena

l’année dernière

Hello Dennis! We are delighted to know that Arena live chat is increasing engagement on your platform. Count on us and stay tuned for improvements and new features!

Vladimir
CEO (Serbie)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

quizzes

5,0 l’année dernière

Commentaires : A lot of useful features.

Avantages :

Your service is not focused on games, but we use it for quiz game as integrated within our webapp.

Inconvénients :

Was not easy to control programmatically. Hiding some components could be done much easier with additional (advanced) properties, rather than to chase your css classes and play with them.

Réponse de l'équipe de Arena

l’année dernière

Hi Vladimir J! Thanks a lot for your time writing the review. Very interesting your use case. We loved hearing your feedback. Stay tuned, our team is constantly making improvements for our customers.

Adam
Production Account Associate (É.-U.)
Arts de la scène, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Multiple Uses

4,0 l’année dernière

Commentaires : We've enjoyed the live chat features and the customer service support.

Avantages :

The live chat works well for a variety of customer inquiries and chat uses. The analytics available and ease-of-use makes this a nice, simple solution for our chat needs.

Inconvénients :

I'd love to see the live chat features expand to allow for more customization.

Réponse de l'équipe de Arena

l’année dernière

Hi Adam! Great to know your thoughts on our product. Our team is constantly working on improvements and new features. Stay with us for new stuff!

Whitney
Product Marketing Manager (É.-U.)
Production audiovisuelle, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Fine product

4,0 il y a 12 mois

Commentaires : I would say my experience was "fine". As with any new company, there are some bumps in the road and learning curves to handle.

Avantages :

It wasn't too complicated to learn and implement

Inconvénients :

It was very slow to load and would often not display the necessary items

Réponse de l'équipe de Arena

il y a 11 mois

Hi Whitney! Thank you a lot for the feedback. It is really valuable to us. Our team is specially focused on improvements in the infrastructure as well as in the products themselves. Stay tuned!

Utilisateur vérifié
Cloud Engineer Senior (Brésil)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Arena is an excellent platform to create live chat in a website!

5,0 il y a 10 mois

Avantages :

I like the Data Enrichment feature, it's really important to understand lead and customers behaviors

Inconvénients :

So far I have no cons with Arena, it's solved my demand very well.

Réponse de l'équipe de Arena

il y a 10 mois

Hello! We are thrilled to know that Arena is helping with your business goals. Thanks and stay tuned for new features!

Jack
Editor (R.-U.)
Médias en ligne, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use

5,0 l’année dernière

Avantages :

Easy to use and get started with. Customisable to fit a users colour scheme

Inconvénients :

Feel that posting to social media should be considered a free feature as standard with other packages

Réponse de l'équipe de Arena

l’année dernière

Hi Jack D! Just copy and paste the code :) Thank you for the feedback.

Richard
Producer (É.-U.)
Divertissement, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Terrific

4,0 l’année dernière

Avantages :

Arena was a great solution that successfully allowed barrier-free public chat during our live streamed event.

Inconvénients :

Uploading a list of blocked words was not successful, even with tech support. Would appreciate an option to select which social media service users can use to sign-in.

Réponse de l'équipe de Arena

l’année dernière

Hello Richard! Thank you very much for the feedback. Our team is continuously working on improvements and cool new features. Stay tuned!