15 ans à aider les entreprises françaises
à choisir le meilleur logiciel

Avis clients sur Luigi's Box

En savoir plus sur Luigi's Box

Luigi's Box offre plusieurs fonctionnalités avancées pour les entreprises. Facilitez les recherches et améliorez la productivité et la satisfaction.

En savoir plus sur Luigi's Box

Avantages :

Working well customer service response very good.

Inconvénients :

Sometimes my team miss information about new features.

Luigi's Box - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,9
Fonctionnalités
4,8
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,4/10

Luigi's Box a reçu une note globale de 4,8 étoiles sur 5 d'après 93 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Luigi's Box ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (93)

Zoltán
Zoltán
Shopmanagement Teamleader (Slovaquie)
Utilisateur LinkedIn vérifié
Biens de consommation, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent seach engine

5,0 il y a 2 mois Nouveau

Commentaires : We tried to increase the conversion rate from search, because we only used simple search, which did not help customers find what they were looking for. That is why we decided to implement Luigi's Box that significantly increased the conversion rate. We can push our products in campaigns better using Luigi's Box and constantly optimize results.

Avantages :

- a significant increase in the conversion rate from search - many options for optimization and personalization of the search - easy to use, even new employee can immediately start working with LB - customer support with very quick response

Inconvénients :

- price for the service, but it is rather a matter of negotiation

Miroslav
Project manager (Slovaquie)
Mode et vêtements, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Get the search on a new level

5,0 le mois dernier Nouveau

Commentaires : A great solution for web search, equipped with numerous useful tools. Undoubtedly, it stands as one of the top choices to consider when evaluating search tools for your website or eshop.

Avantages :

Luigi's Box, a fantastic and user-friendly tool, elevates your web search experience. Getting started is effortless, and mastering its usage is a breeze. It furnishes abundant insights into user search behavior, search outcomes, and queries yielding no results. Moreover, it furnishes numerous solutions and suggestions to optimize your outcomes, enhance the average basket value and maximize return on investment.

Inconvénients :

The cost-effectiveness of this tool varies depending on your utilization. A poorly configured setup and/or use may incur high expenses, but with a well-executed setup, costs can be mitigated. Proper configuration ensures swift realization of ROI.

Matej
Data Analyst (Slovaquie)
Articles de sport, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Luigi's Box Search

4,0 il y a 2 ans

Commentaires : LBX is not perfect, as, at every SaaS, there are some minor bugs, but the company is approaching it very well with near to immediate solutions. Communication with LBX is easy and very responsive.

Avantages :

Luigi's Box is really outgoing, willing to cooperate in multiple areas, providing custom solutions tailored for our needs.

Inconvénients :

Quite heavy need of proper feed setup(on our side) in order for everything to work properly. But that is something you generally need to count on.

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings, Matej. Thank you for your review and for taking the time to write it. Thanks to client feedback, our products consistently perform at a higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box

Przemysław
E-commerce Product Owner (Pologne)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

All-in-one search and recommendation tool

5,0 il y a 4 mois

Commentaires : You get great support and deep understanding with your business from the Luigi'x Box crew. The starting configuration gave us more than 50% better quality search ratio and various tools to enhance those search results even further. The analytics tools are more than enough to obtain business decisions.

Avantages :

Intuitiveness of control panel AI, but most of all - great search quality from the start.

Inconvénients :

That I give it a chance that late. I should have done it way earlier.

Michal
CRO Manager (Slovaquie)
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Robust ecommerce search engine

4,0 le mois dernier Nouveau

Commentaires : We are overall very happy with the solution, it works well almost all of the time and when it does not, their customer support usually deals with everything as soon as possible.

Avantages :

It has all the necessary features like rule-based merchandizing, synonyms and synonym suggestions (that are surprisingly good), even a tool to do A/B testing. Other than that the basics are very automated and do not need much human input.

Inconvénients :

Analytics. They are lacking the option to do previous period comparisons and metric trends over time.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente en gros, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

"A necessary service if you want to take your e-shop to a higher level"

5,0 il y a 2 mois Nouveau

Commentaires : A necessary service if you want to take your e-shop to a higher level

Avantages :

- A necessary service if you want to take your e-shop to a higher level - Simple yet very useful dashboard - Customer activity tracking - List of the most searched terms (thanks to this we list our products more efficiently) - Possibility to set synonyms. Different names but in the end one specific product that the customer needs to find - Tym Luigis helpful in implementing even non-standard requirements :) - A daily necessity for our customers. Since implementation, conversions have increased by tens of percent.

Inconvénients :

So far, there was nothing that couldn't be solved with Luigibox

Igor
Igor
Head of Marketing (Slovaquie)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Review after 2 years of using Luigi's Box in mobile spare parts eccom. industry

4,0 il y a 2 mois Nouveau

Avantages :

Luigi's Box has played a crucial role in enhancing the effectiveness of our online store. Its sophisticated analytics offer essential insights into customer search patterns, enabling us to make decisions based on data.

Inconvénients :

The intricacy of setting up advanced features involves a learning curve, and we occasionally need extra assistance to fully leverage these functionalities.

Réponse de l'équipe de Luigi's Box

il y a 2 mois

Thank you for taking the time to share your detailed review after two years of using Luigi's Box. We are glad to hear that Luigi's Box has played a crucial role in enhancing the effectiveness of your online store. We understand that setting up advanced features can involve a learning curve, and we are committed to providing the extra assistance you need to fully leverage these functionalities.

Tomas
Internet shop administrator (Tchéquie)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great searching tool for your web

5,0 il y a 2 mois Nouveau

Commentaires : We had a lot of good references for this product so we went straight for it while looking for this kind of tool. Initial setup was very straightforward and Luigi's box worked almost immediately after implementation. Customer service at Luigi's box is always nice and very helpful. Never had a bad experience. Luigi's box is simply great searching tools with great tools in addition which I would definitly recommend to anyone.

Avantages :

Besides great searching tools we like additioan features such as Recommender which (obviously from its name) recommends products based on customers browsing and searching history. These recomendations are part of product page, not searching results which looks more naturally. Also banner campaigns is great tool to promote products in search results. All these features simply help to increase the sales in general.

Inconvénients :

The product may seem a bit pricy at the beginning but in the end it pays of.

Monika
Monika
Content specialist (Slovaquie)
Utilisateur LinkedIn vérifié
Vente en gros, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Increasing customer satisfaction with Luigi's Box

5,0 il y a 2 mois Nouveau

Avantages :

A simple and very important application for the growth of e-shops. Significantly improved search with Autocomplete. Setting synonyms for different product names = 1 same product. Thanks to the implementation of Luigi's Box, we understand more about customer behaviour. Liugi´s Box team is always willing to help.

Inconvénients :

So far we have not encountered a more serious problem. Everything we have needed has been solved by ourselves or with the support of the Luigi's Box team.

Ondřej
Ondřej
Product Owner (Tchéquie)
Utilisateur LinkedIn vérifié
Banque, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Huge help with optimizing internal search

5,0 il y a 3 semaines Nouveau

Commentaires : For a relatively small amount of money we have got a very nice tool which just works. And is was also very easy to implement.

Avantages :

It helped us to solve a longterm problem with internal search functionality which was very hard to optimize within our native CMS functionality.

Inconvénients :

For a long time there were no analytical outcomes to see how people use the search. However this was solved and now I have no more issues to handle.

Michal
Michal
Director of Performance Marketing (Slovaquie)
Utilisateur LinkedIn vérifié
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Luigi’s Box has proven to be an excellent choice for our solution

5,0 il y a 2 ans

Commentaires : Overall I have found Luigi’s Box to be a very useful search engine that provides excellent data.

Avantages :

Luigi’s Box has proven to be an excellent choice for our solution. The integration process was smooth and now we can easily make changes and improvements based on what we learn about our users. Users are able to get fast results and recommendations thanks to the powerful Luigi’s Box search system.On the business side, we appreciate the clear usage analytics and the system's proactive suggestion of synonyms and other options to enhance the search experience. The Luigi’s Box team has also been a pleasure to work with, responding to feedback and providing support as needed. Overall, we are very satisfied with the high level of service provided by Luigi’s Box and greatly appreciate their assistance.

Inconvénients :

So far, I have no complaints about the software.

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Michal, Thank you for your review! We are glad to hear that you have found Luigi's Box to be an excellent choice for your solution and that the integration process was smooth. We are glad to know that users can get fast results and recommendations. Thank you for choosing to work with Luigi's Box.Martin

Petr
CMO (Tchéquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Very nice search Engine and Recommendation

5,0 il y a 2 ans

Avantages :

Fast search User friendly administration Good Recommendation

Inconvénients :

The price is a bit higher and the way it is calculated may not be adequate enough

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings. Thank you for your review. We are glad that you are satisfied with our services and products. Have a nice day. Martin from Luigi's Box

Tomas
E-commerce manager (Slovaquie)
Papier et produits forestiers, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Only good experiences

5,0 il y a 2 ans

Commentaires : We have had a good experience since launch. The LugiBox team is here to help. They offer us interface modifications, content, improvements and they have answers. They react. The system works and brings real results. Recommendations and improves the user interface on our website.

Avantages :

We are currently using an older system of eshop engine that seemingly cannot be improved. It was done using only a short code without invasive interventions in the otherwise inaccessible source code of the old system. Luigi do not require programmers on our site (in our team and our website)

Inconvénients :

I have no bad experience since launching, using and managing this solution.

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings. Thank you for your review. We are glad that you are satisfied with our services and products. Have a nice day. Martin from Luigi's Box

Marcela
Product owner (Slovaquie)
Production audiovisuelle, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Optimized content search

5,0 il y a 2 ans

Commentaires : Great experience and perfect match of our needs

Avantages :

Great cooperation, customized search and analytics

Inconvénients :

Some parts might be a little easier administrated via some selfcare without development capacity

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings, Marcela. Thank you for your trust and rating. Optimized and customizable search and analytics are an integral part of every e-shop. We strive to make these activities easier for our clients and more efficient. Thanks to the feedback from our clients, our products are at an ever higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

Adrian
Content Manager (Pologne)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

UX at it's finest

5,0 l’année dernière

Avantages :

It makes the customer path to a product much easier.

Inconvénients :

Better integration with built-in category filters in our ecommerce.

Réponse de l'équipe de Luigi's Box

l’année dernière

Dear Adrian. Thank you for taking the time to share your thoughts on our product and for highlighting its positive impact on the customer journey. We are thrilled to hear that you find our UX design to be at its finest. Our team is constantly working on improving our product, and your input is invaluable in helping us identify areas for enhancement. We will definitely consider your suggestion and explore ways to improve the integration to provide an even better experience for our users. Once again, thank you for your review, and we look forward to continuing to serve you with the best possible user experience. Matej

Martin
IT specialist (Slovaquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Luigi's box experience

5,0 il y a 2 ans

Commentaires : Luigi's Box was a great choice for our e-commerce. It turns our e-shop searching engine to an upper level. We also have a nice analytics dashboard with many recommendations and issues with search queries
that help us how to optimize the search experience for our customers.
They have a well-documented API and integration with our data was without complications.

Avantages :

Smart search with autocomplete and recommendation .

Inconvénients :

Some features are quite complicated to understand but when you get it , it's OK .

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Hey Martin, thanks for a nice review. You are right our product has a steeper learning curve, but once mastered, it gets easier. We are happy to be helping you get better results on your e-commerce store. Good luck with everything! ~ Luigi's Box team

Milos
konatel (Slovaquie)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great search results for eshop

5,0 il y a 3 mois

Commentaires : Very good overally. I wish I would not need it and the search in eshop platform we use would be enough, but we do need it and it does what we pay for.

Avantages :

Everything, that shows in search results can be set up. Additionally, the redirections can be set very easily and navigate customer where we need to have him.

Inconvénients :

Search results are sometimes not correct and they need to be fixed manually. For example sometimes it prioritase product that has nothing to do with search query and the right products is only shown in small window next to it. This can be fixed, but must be done manually.

Lukas
Digital Marketing Specialist (Thaïlande)
Équipement et fournitures de bureau, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Luigi's Box for FixShop

5,0 il y a 7 mois

Avantages :

Luigi's Box is a great tool for online stores to increase conversions and sales. With great support!

Inconvénients :

Nothing. Everything working well. Thank You.

Réponse de l'équipe de Luigi's Box

il y a 6 mois

Hi Lukas, thank you so much for your honest review! We are glad that Luigi's box works perfectly and that you appreciate our support.

Alexander
project management (Slovaquie)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Luigis Box - the best solution for your search

5,0 il y a 2 ans

Avantages :

Its a great search, we use it everywhere.

Inconvénients :

nothing, but i need more words in this section

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings, Alexander. Thank you for your trust and rating. Thanks to the feedback from our clients, our products are always at a higher level. It is also your merit. Thank you. Have a nice day. Martin from Luigi's Box

Matej
Sales representative (Slovaquie)
Services d'information, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Luigi's box is a great tool for monitoring the behavior of customers in the e-shop

5,0 il y a 2 mois

Commentaires : Searching for products on our website was terrible and how many times i couldnt find a given product based on the keyword i entered. At the same time i was missing the statistics of keywords that our customers searched for on our website. Luigis box solved this problem and since then the number of orders has also increased. I am very glad that we managed to establish cooperation with this company

Avantages :

Very high quality searching tool, design adapted to the e-shop, very clear statistics and fast technical support , easy integration in cooperation with or programmers. Available in different languages and with great support

Inconvénients :

until now i could not find anything that i dislike in the luigis box . only the price could be a less cheaper

Martin
Martin
CEO (Slovaquie)
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Superbly working search without need of much intervention

5,0 il y a 2 ans

Avantages :

Search sollution from Luigi's Box works very well without the need of freqent maintenance. We did the setup in the first month of use and now we use the administration mainly for the analitic purposes.

Inconvénients :

We haven't found any nagative so far. All good.

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Good day to you, Martin. Thank you for your review. Analyzing searches on an e-shop or website is often the first step to understanding user search behavior and its subsequent optimization. If we can help you in the future, please get in touch with us with your questions and concerns. Our team of experts is sure to find a reliable solution. Have a nice day. Martin from Luigi's Box

Miroslav
Miroslav
Digital Marketing Specialist (Slovaquie)
Utilisateur LinkedIn vérifié
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A great tool for e-shops with many products and categories

5,0 il y a 4 mois

Commentaires : Thanks to Luigi's box, we can keep customers in our eshop because it can search even with typos in the text, and we can find out which products could potentially be sold thanks to the fact that visitors can't find them with us and we can see what they searched for in the history.

Avantages :

It's great to see what web visitors wanted to look for in our e-shop and didn't find it. Thanks to this, we can expand our product offer with products that visitors would be really interested in.

Inconvénients :

When setting up banner ads, it takes a long time for the banners to appear. Also, after removing the banner ads, it takes a long time for the banners to be removed from the search.

Martin
Martin
UX Writer (Autriche)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Great search tool, amazing support

5,0 il y a 2 ans

Avantages :

We loved the ease of implementation, welcoming pricing, and most of all, the sheer power of their search functionality. It's a huge improvement over our previous in-house solution that was lacking in too many areas. And it shows. Thanks to Luigi's Box, the UX of our website has improved significantly.

Inconvénients :

So far the experience was very good. Ask me again in a year, I guess, but I don't think I'll have anything bad to say about LB.

Réponse de l'équipe de Luigi's Box

l’année dernière

Greetings, Martin. We are happy to know that our tool has significantly improved the user experience of your website compared to your previous in-house solution. We appreciate your feedback, and we are glad that you have had a good experience with us so far. We will strive to maintain this level of satisfaction for you. Have a nice day. Martin from Luigi's Box

David
Web Developer (Slovaquie)
Développement de programmes, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Better search results!

5,0 il y a 2 ans

Avantages :

Works better and better with every search. Great to have a search tool that can learn itself!

Inconvénients :

Some settings can be tricky. But support always helped!

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Hello, David, We're glad you took the time to review our service. And we are even more pleased that you are satisfied with our service. In the current situation where everything is changing at an extreme speed, both Search and Recommendation must be made with Artificial Intelligence. From the millions of samples of user behavior on the web, an ever higher quality and the more relevant result is generated, which takes into account not only basic needs but also trends in search. And it's unique to each client. And a distinctive approach plays an irreplaceable role in this case. Thank you, and we wish you every success. Martin from Luigi's Box.

Michal
CEO (Tchéquie)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Intelligent algorithm makes it easier for customers to find exactly what they are looking for.

5,0 il y a 2 ans

Commentaires : More accurate search for customers

Avantages :

The intelligent algorithm makes it easier for customers to find exactly what they are looking for. We like the setting of keywords, phrases, synonyms for search. Also the possibility to assign hidden keywords.

Inconvénients :

It took quite a long time to get everything running without errors. But Luigi provides a long free period to test and fix bugs. Shoptet integration could be a bit faster, sometimes the search engine is slower to load.

Réponse de l'équipe de Luigi's Box

il y a 2 ans

Greetings, Michal. Thank you for your trust and your kind feedback. Thanks to client feedback, our products consistently perform at a higher level. It's also to your credit. Thank you Have a nice day. Martin from Luigi's Box